Pegasus Senior Living, LLC

So far we really like the Legacy at Crystal Falls. Specifically the following: - it's a smaller community than some of the larger ones I toured. - it's one floor, so elevator access is not needed (easy for mobility) - lots of bright access to the courtyard from the dining hall and front living room/lobby area. - everyone has been very helpful - we like that there are on site services available such as PT/OT, hairdressers, podiatry, and more than one choice for visiting primary care. - Most importantly, for our family members situation they remind them ahead of time for meals and events.

Staff are friendly, they listen to your concerns, and it is clean. My relative is of African American descent and she is the only one there so I wish they could provide some sort of soul food, and add more outside outings and have the caregivers help more one on one the memory care people. Couple of other things I had to inquire about the room cleaning days my relatives room needed dusting and I had to inquire about the continent supplies I was supplying but after inquiring I was told possibly there is a program that my relative might be eligible for so I'll see. Overall from other searches, we thought they were the best.

We really like the place, we've had a bit of difficulty figuring out some of the services but they did have over 10 people move in the same time my Mom did. Yes, we would absolutely recommend this community to other families. Everyone we've met that has lived there for a while talks positive about the place.

Have a meal there and look at a months worth of published menus, find out about staff and their communication skills and one's ability to understand them. Understand the cost of the care side of assisted living and ability to alter said fees.

The clinical support team is very dedicated and really enjoy the residents. Administrative staff is responsive with any issues presented. Housekeeping and laundry is top notch. Finally, a lot of residents are active with the outings and activities and enjoy them.

My aunt was a resident for approximately 3 months. It was a great place. Unfortunately, she was bedridden and couldn't enjoy all the benefits there. They kept her comfortable, clean, and cared for. I am grateful.

Mostly service is superb Concierge handles all requests with respect and quickly resolve most requests professionally. Amenities are top notch

We really liked that all of the clients had many opportunities to be social. We also enjoyed the Thanksgiving, Christmas, and Easter gatherings that are allowed families to attend.

Plus: Fantastic facility. Clean. Pleasant common spaces. Plenty of activities. Maintenance staff very responsive to issues or just requests for help (hanging pictures etc). Staff liaison person is caring and helpful (although stretched very thin). Minus: Probably not enuf staff to help residents with short term memory or unique issues. One liaison staff likely not enuf - burnout track for this person. Some units need work (heating and ac loud and not easy for resident to use). Also food has not always been as advertised. Specifically have been told that 'fresh' fruit turned out to be canned.

I really like Parmer Woods. it is a good fit for my mom. staff is very helpful and understanding.

What we like the most about the community is the Friendliness of everyone and yes we would recommend Pegasus Landing of Mesa to other families based on the experience so far.

I never saw the property. Don't know much about the place except for the website and the video tour. Wasn't too pleased at them not telling me I was being charged an additional month rent because a closet full of my aunts stuff was there after her passing and I couldn't get [name removed] maintenance person to dispose of it.

The staff were patient and caring. There was staff turnover that made activities inconsistent since there weren't always enough activity directors. Overall it was a good place to have my husband. The facility is well maintained and has a positive vibe.

I would rate a 5 when it comes to the staff looking out for my mother. The facility is good. The cleanliness of the facility is good. Activities are good. They are very active and do a lot of things which I love. The room that she is in is a perfect size with a kitchenette. Her housekeeping is fair but that is just her apartment. My overall experience with everyone is good.

This new move to Northpoint has had the same struggles as all the others. The move is just now after 3 or 4 months moving on to a more peaceful existence. The hallway to my mother’s new first floor apartment is a bit dingy. We have had some hiccups. Like the head nurse leaving so medications were a struggle. Communication about physical therapy recommendations have had to be managed multiple times. The administrative staff is very helpful. Mother is going to all of the activity options. She likes the guided activities and going to the grocery store once a week. She feels more independent with the aids going with her to help. We are getting more care for less money. I feel my mother is better cared for and Northpoint is more inline with her current and ongoing needs.

I had such a short window to choose. Thankfully Pegasus was the first one that reached out, and ended up being our decision. The initiation process is overwhelming because everyone is trying to sell you. Its important to think about when all of this attention dies down, what and how your family members are cared for is something to consider. Look at the other residence to gage their well being and happiness. Be diligent on what care package you are paying for and make sure that the services are delivered. Don't be shy to make sure it's getting done, it is very expensive and you pay for it. am overall happy with Pegasus and am happy with my decision. My motto in business is under promise and over deliver. I can be swayed either way at the moment with Pegasus. At times I feel I was over promised, but I have high expectations of care.

No place is perfect but they are doing the best at meeting my dad's needs at this time. The staff is kind and caring.

[name removed] was amazing she is the communities sale director. She was very helpful in getting everything we needed and still will answer any and all questions. they have been puréeing and chopping food for [name removed] which helps her eating a little easier. also it is not cheap but what can you do . Each care level goes up another [removed] dollars I believe which we've already gone up one because she is in depends now which she never wore before . Overall we a very happy with our choice in picking Northpoint village . I hope that helps thank you . One more thing it's very very important to label everything I'm amazed at how stuff gets moved around, but I think that's normal for memory care..

I would say 4. I'm pretty hard on ratings because it leaves from for improvement. The location I selected has been great overall. Few small items like food isn't amazing but just ok. My MIL still cooks and eats in her own as she is not a social person. We had to move my FIL to a group family home due to his unique challenges but the director of the facility my MIL is still as was amazing at helping us navigate the situation. Overall it provided me with a jumping off point and I still did tons of my own research.

My dad passed in May they had many issues getting meds correct. Moved mom over to [community name removed] in June she is much happier over there