Pegasus Senior Living, LLC

Prior to moving to a senior facility I interviewed four other facilities in the same category. Since residing here I have no reason to alter my decision. The facilities are up to date, clean and comfortable. The staff is excellent and goes beyond to be accommodated.

My experience has been positive. I have enjoyed being around everyone, it has kept me engaged in different activities. I feel safe here.

My loved one is currently a resident at The Courtyards at Mountain View and overall her experience at this facility has been very good so far. The friendliness, staff, activities and value for cost are great. The meals are okay, but they are served really early. Lunch is served at 11:30am and dinner is served at 4:30pm. Having said that, they have a marvelous onsite pastry chef who provides daily treats. They also have fresh fruit available in the lounge. What really sold my mom was the washer and dryer en suite. No other Independent Living facility offered that. I would recommend The Courtyards at Mountain View to others.

Parmer Woods at North Austin is a smaller building with only 2 floors which makes it easier for our loved one to figure things out....where there are like the activities. The staff members that are working there are friendly and our mother does like the meals that are prepared.

Have had some billing issues and it is probably due to Ridgmar Place just having gone through changed with their invoicing by a third party. That said, it has always been difficult getting a timely response, no matter the matter. Sometimes, it takes multiple calls, leaving voice messages before I am able to speak to someone. I will say that they have a new director and he responded quickly once I received his phone number. Took a while to get serviced started. Had to call a couple of times regarding housekeeping and linen laundering services. Went through some changes so repeated meals happened for a period of time. The food has always been tasty. Always seem to have adequate activities. Rated are competitive with local choices but rate went up only 3 months after move in. One thing that occurred on move in was broken elevator large enough to accommodate furniture and some if it had to be moved up to 5th floor via stairs. This elevator was non-functioning for quite some time. Also upon move in, the AC was not cooling. The repairman was on it immediately the next day n fixed it very quickly. Low on coolant. Overall, pleased. Nothing swaying thoughts of moving elsewhere. I was very impressed with the sales person, [name removed], and her caring gestures upon move in. l would recommend Ridgmar to others and do have some possible referrals but want to have some time to better assess before doing so.

[name removed] has been extremely helpful,kind, and proficient in every way. She is wonderful and treats residents as family.When a issue arises she sticks with it until it is resolved. And always has a smile on her face.

We picked because the price was in my dads range and a bigger apartment for that price . The experience was good. I would recommend to others.

Overall, I have had a good experience. Occasionally, they could be a little more attentive. The staff's interaction with the residents is good.

I am currently a resident at The Courtyards at Mountain View. My experience at this facility has been very good so far. The friendliness and staff are great! The meals, care services and cleanliness are good. Most of the residents at this facility are older. I would recommend The Courtyards at Mountain View to family and friends.

My parents stayed at The Chateau in Gardnerville and they really liked it. The facility was clean, the food was good, the rooms were a good size, the staff was wonderful and the activities were enjoyable. My parents just needed a few more staff for the Memory Care.

Not bad but very expensive for not great food and not enough staff. Also she moved in 3 months ago and her TV just got hooked up Wednesday. The cable is not working and when we went there yesterday her remote was gone. We picked this community because they had availability and she had stayed before.

In general I find the staff is very kind and cooperative. They really try to grant every wish. My health is questionable at this point and I feel the professional staff will see me through whatever needs to be done.

care and service to resident who is new is excellent

Only issue is lack of communication with director and nurse. Grandma has fallen several times and I was never contacted. The facility and staff are very nice though It's pricey but I'm ok with that if care is good

Our family had an in person tour with Greenhaven Place and this was our second choice. The staff were awesome there and you could tell that they had been there awhile and were happy and they were very friendly with all the residents. I also spoke to several residents and family members who all stated how happy they were with the place. The only negative thing I heard was that the food had declined recently which I can understand with the rising cost of food.

Courtyards at Mountain View was a nice facility, it felt very calming when we walked in. The main reason we did not choose that facility is because their memory care area wasn't up and running at the time we were there. We didn't want our mom to have to move twice. We also sensed the person who gave the tour was rushing us through.

Compared to other similar facilities, we feel blessed to be at Evergreen. The renovation process was long (and confusing to residents)...staff turn-over is high (like most places) making it difficult to establish relationships or see consistency.The receptionist, [name removed], has been a consistent and valuable source of information, empathy, and compassion. Regarding housekeeping (also impacted by staff shortages), we regularly find Mom's trash full-to-overflowing...and take it out ourselves. Medical care is also confusing as today we discovered that the nursing staff cannot address a bee sting (or even provide an ice cube for swelling)...they called EMS to look for a stinger and provide an ice pack. Overall, we feel that Mom is in the safest place possible and continue to be grateful for your assistance.

The staff at Town Village Crossing was very friendly before the move in process, everyone spoke and was very nice. Since my loved one has moved in, I feel like they speak to her or me when spoken to first but other than that they seem busy. The move in process was smooth with no issues. The food is great quality, but is limited to breakfast and a choice of either lunch or dinner. My loved one is not an early riser, so that generally limits her to one provided meal per day. As far as recommending this facility to others, I would say there are good and bad like with everything. So I would advise others to do as much research as possible to make an informed decision for themselves.

Our family had an in person tour with Town Village Crossings and overall we thought the community itself as well as the tour was really good and helpful