Pegasus Senior Living, LLC

My comments are for the memory care unit. They have had quite a bit of turnover of staff. They do a really good job with the activities -they take her out to lunch once a month. She has been happy and content here. The building is very nice and clean and the apartments are very well kept. I was most impressed with this memory care unit out of all of the different places that we looked.

I personally would come here again without hesitation. We have seen other communities, and this community is better than anywhere else. The staff communication with the family is pretty good, and we are working with the community to find out the best way to communicate with the new director. The community recently lost their assistant activities director and they had COVID in the community, and this put a damper on the activities. However, the calendar of activities offered for the residents is very good.

Besides the fact that they are in the middle of a complete renovation, I would give them 4.5 out of 5 stars (nobody is perfect!). They're not as fully staffed as they would like to be because people just don't want to work anymore! My mother-in-law lived there for two years before she passed away. She loved it there. But she felt that they gave too much food at meal times. My mother has been there since the end of February of this year, and she seems fine with living there. She's pleased with the meals, and the staff have been helpful to her.

Overall its convenient and great staff. My Aunt has Dementia and the staff ensured she was safe. Though it was my error I was disappointed that the clinical staff didn't notify me that I didn't include eye drops that were critical for her Glaucoma. I could have arranged to get them to her if I had been notified. Secondly because my Aunt is stubborn about bathing I asked the staff to have her bath Saturday night so we could pick her up for church at 9 a.m. on Sunday. I was assured she would be bathed and dressed on our arrival. I was disappointed that neither were done. I like that they cater to the client but my Aunt will always opt to eat in her room and that's not always the best. I spoke with the staff about my concerns and they were apologetic and accepted responsibility.

We are very happy with the experience so far except for a couple things. They haven't been cleaning on a regular basis like we were told, it is supposed to happen every 2 weeks. We are also paying for medication to be given to my loved one and they do not always show up to do it and she is giving it to herself. The billing has been kind of a mess too. Other than that she is happy with everything else here. The care is great, she loves the food, and is also really enjoying the activities. It is just those couple of issues that we the family are having.

The reason we gave this community 4.5 is sometimes the response time when our loved one pushes the help button is a little slow and there has been a couple of times where there is a mix up with the medication. However they have a wide range of activities for the residents who want to participate and we would recommend this community to others.

We chose The Farrington at Tanglewood because for the price, we thought it was the best option especially for what you get. The location worked out well for us. The room sizes are plenty big enough for what we need. The only complaint I have had is that they are a little slow on the re-evaluation of care for my loved one. I would definitely recommend them to others.

We liked The Landing at Queensbury a lot. The only issue was they were not equipped to handle the extra layer of care that our loved one needed.

For memory care needs, I would highly recommend Chisholm Trail Estates. The staff, activities, and pricing all stand out to me. The staff are attentive, and encourage my loved one to participate in the activities that are available. There are enough activities to keep my loved one busy. My loved one is content, and this makes me happy.

I would recommend this community to others based on our experience. The community is neat and clean and the staff is very friendly. The food could be better and we would like to see that improve.

We believed the value for cost to be overrated, and a lot of the services they were offering were not happening. Some was due to the covid restrictions, but there was a very fast and high turnover rate with the staff members, and they were also very shorthanded.

We chose Sun City because it was recommended to us and I felt that this one was the best fit for her. It seems like it is a very nice facility but we have not been able to go inside. We have had no issues at all and the staff seem very friendly and cooperative. They have just started opening up to where we are able to visit outside with appointments only. I would recommend to others looking.

When we first moved in, we were granted compassionate care visits. We felt very comfortable when we left at the end of the day that our loved one was in the best care. The caregivers we dealt with were very caring, compassionate people. Wonderful people there, I wish I could give them a 10. Overall the room was clean, and they came in to clean once a week They were very accommodating with meals - including blending the food to make it easier to eat.

Management at Legacy Crystal Falls have diligently implemented protocols and procedures to protect Residents during this trying time of covid. It has been challenging for management, staff, residents, and relatives but there appears to be light at the end of the tunnel. Staff provide good patient care services and the atmosphere is friendly. The housekeeping staff does a great job in maintaining cleanliness, always with a smile and in a courteous manner. Overall, value is commensurate with services provided for the monthly rent and level of care.

Staff is the best in the city. And, the overall appearance is beautiful. I had had my dad at another assisted living community and moved him to the Legacy. Best decision I ever made.

Gig Harbor Court was there for our family when our parents needed a respite care apartment for several weeks after our dad had a medical procedure. Their apartment had just been remodeled and was beautiful. It had several windows looking outside and was very comfortable for our parents. Our dad thought the food was GREAT and the staff made sure our mother's dietary needs were met. Our parents needed to move into Gig Harbor Court just as the Corona Virus was breaking out in Washington. The leadership and nursing staff at Gig Harbor Court were amazing. Despite the additional work Corona Virus made for the staff they were always professional, friendly and caring. The protective quarantine that was put in place for the residents was stellar. Our family has had members at Gig Harbor Court in the past both for respite care and long-term living. We have always had positive experiences and this visit was no different. Should our family need an assisted living residence in the future we will definitely turn to Gig Harbor Court. [Name removed].

My father is living in Greenhaven Place. An assisted living facility. He likes it there a lot. The staff is very friendly and caring and attentive to the residents. The dining room serves 3 meals a day. The food is good. My father is safe in this environment and yet still can go out on his own. I am very happy that my father was able to move into this facility.

Overall we love this place. Very nice people, nice place and we have been happy with it. We love how large the room is. It's been perfect for my grandfather and we have felt very welcomed there.

New Ownership / management 2/1/2019. Independent living has been great until now. But that could change.

Great option for loved one. Toured community and will be moving parent here next month. Great care and the food is delicious. Managers and staff are happy and very welcoming. Highly recommended despite a few negative reviews, I think The Farrington is the best option in the Tanglewood area.