Pegasus Senior Living, LLC

I am very happy at this community and everything is going very well for me here. I really like this place because it is very clean here, my room is nice and big. They have been good to me and are caring for me very well. I like the activities they offer and the food is pretty good. They listen to me and that is what is important. This is a nice community to come take a look it.

There are pros and cons. I like the facility it's kept clean, the staff seems to be very caring. The cons, are mom is complaining about cold food, timing of medications and showers being off schedule. Sometimes the information in the computer can be a little off, so if there is a worker that isn't as familiar, there will be a discrepancy in scheduling. She raves about the food 80% of the time, and the other 20% isn't as good.

After taking some time to help a friend, we found Brookdale for her. I haven't had a chance to fully experience the community but from what I've seen it is a very nice place. The staff is very friendly and welcoming when I've gone to visit her. I would recommend it to someone who is still looking to live a free independent lifestyle as a senior.

We are no longer there at the Brookdale Pecan Park because my loved one needed more help than they were able to provide and also they did not have any more room in their memory care unit for her to stay.

The people are very friendly at Brookdale West University. They seem to have a very good set up as far as looking out for her. They have a lot of things to keep the residents busy. They could improve on the food. It is the worst I have ever tasted. This really surprised me. The cook himself came out and talked us when I was visiting and was telling us all about his training. It was like institution food must have been 50 years ago. My sister has found out that salt is absolutely poison for her also. So she is really going to have a tough time eating there. I like the location. She close to a lot important things. She knows some of the residents there that she knew before she even moved in. I think this facility is going to be a really good place for her.

My husband and viewed many facilities and decided upon Horizon Bay. The staff is caring and the meals are good.

At Horizon Bay Austin the community is small enough that people can find their way around easy. The people here are so friendly and open. This is a really big positive. I am extremely satisfied. The staff is so attentive to everyone's needs here.

People are great but generally very old. Food is great, portions are small. Management is not the greatest.

We have moved into Brookdale Clear Lake as a second home.

Mrs.King loves the way they get treated.

At first it took a lot of time to get to know the care givers that take care of mom. Seemed we worked well with the ones we got to know and let them know what we expected, or kindly asked them to do things we expected that mom needs help with. The trouble was the change out, get one person doing what we expected then would be a change out of the help and information was not either passed on or the new caregiver was not as good with getting mom to do things like showing, getting out of bed. The more you get to know the individual caregivers the easier it gets, The evening/night shift we are still working on because its hard to be there at that time. Sometimes it felt like management did not follow through and works best if we talked to caregivers ourselves, let them know how we got mom to do the things she needs to do.

They are doing a very good job. The only concern that we have had is getting converted to the physician, and getting medication as quickly as she needs them. The billing is very confusing, we have had to talk to the business office twice. Patient care, and the people that take care of the residents are wonderful people, good as gold. The memory care director is phenomenal. But the business side of it, has been very frustrating. They are serving the same kind of food all the time, and it isn't usually what she likes, and they said that they would cater it to her likes a little, and they don't. They have different kinds of activities, but in the memory care I don't see as much. It is very clean. Claire the memory care director is what made us choose to come here. She is phenomenal and we felt an immediate connection to her. They have them all together, the memory care residents, they aren't just shoved off into a category. We also really liked the location too, and the ability to visit easily.

They are really good at communicating to me and keeping me updated on how mom is doing. It is a very lovely clean facility, very nicely decorated. The staff all has a friendly demeanor. There are, however, a few things that need to be improved. Their laundry service, for one, is terrible. I keep losing stuff and getting stuff that doesn't belong to my mom. Yesterday I went to go pick up some of her laundry myself and a lot of her stuff is just gone, and I don't know where they are. Also, I signed a contract to lock in a certain rate, yet before I paid for the first month I get a letter in the mail that the rate is going up. That is not right, and I am going to be fighting it. I have heard of another resident that has had two increases within a year, which is insane for someone who is on a fixed income. But at the same time, I am glad that they accepted her, and I do think that overall it is a nice place to be.

Its a little early to write a full review as Mom has only been there a short time. However there are plenty of activities, large menu selection, friendly staff & neighbors. My husband & I are ready to go.

My only regret is that we did not move mother to town village sooner. Staff and residents were very attentive and made her feel very welcome. It was always so good to know she was safe and secure in a very healthy environment and that help could be there for her within seconds. I recommend it to anyone I know and infect and considering moving there when my husband and I are ready for Independent living.

This was in our top two. The staff was friendly and they seemed okay, but, there were a few reasons we chose the other one over this one. This was not a dedicated memory care community. They have a memory care building, but they aren't only memory care, the other place was. This was also just a little more run down, it could use some upgrading, maybe some new carpet or fresh paint. It wasn't very open and they didn't have as large of an area to roam. They also didn't have many men there, it was mostly women.

My Mother lives there... its expensive, but she loves it. I'm somewhat impressed. But if she's happy that's all that matters to me. I will say this, they're food is amazing! And they're always including the families in events.

It took me over 1 year to decide it was best for my parent's wellness and quality of life to move into assisted living (and out of my home). I had visited Horizon Bay NRH years before in consideration for a place for my grandmother a few years back, but had not thought of it again until it was suggested to me. I made an appointment, toured and I just knew this was the right place. The staff is friendly, attentive to the residents needs, dining is wonderful. Honestly, I was ready to move in :)

This used to be Merrill Gardens but I just didn't like their memory care. It was very small and it felt a little hospital-like. It was clean until she showed us an apartment and that wasn't her fault but the lady had a dog and it just reaked of urine and I told her too. I couldn't believe she chose to show us that apartment but it didn't affect me at all because the rest of the place was fairly clean and before all of that I didn't like it because of the memory care, it felt too claustrophobic.

Mom has been there a few weeks now and everything is going great. Everyone is very friendly. They are including her in activities and she seems to be doing well. She enjoys the food and I enjoy the feeling that she is safe and in a good place.