Pegasus Senior Living, LLC

We toured the Brookdale North Spokane. It seemed like a nice community. When we entered the front lobby it reminded me of a hotel. It wasn't as inviting as what we were looking for.

I have no complaints of how things are going for my loved one since he recently made the move into this community. The staff have been kind to him and I know he is being well taken care of while I am away. The food is absolutely excellent and he has been enjoying all of the great activities with the other residents. I would highly recommend this place to anyone interested, it has been the perfect fit for my dear friend.

Brookdale Puyallup was a nice and clean community that we toured. The staff was friendly and knowledgeable and answered all of our questions. We chose another community for our current needs and they also accepted Medicaid.

My parents have both recently moved into this community and so far we have no complaints of how things are going for them. The staff are helpful and I am comfortable with the care they have been providing them. I think the food could use some improvement would be my only suggestion. They have a great activity program as well as other amenities available to all of the residents. Overall we are happy with this placement and would recommend it to anyone.

This was a great tour. The staff was very knowledgeable and answered all of my family's questions. They took their time and did not make us feel rushed. The floor plan is beautifully laid out so that nobody gets lost. This was where I was educated in the points system of how the rates are evaluated and charged accordingly. We would have chosen this place but they did not have any openings at the time of our visit.

I guess I went into this tour with high expectations of getting a sales pitch to entice me to sign on the dotted line but to my surprise that didn't happen. Granted it was a little late in the day but the women I am not sure of what position she held but she gave the impression that she was tired and really not engaged to do the tour. I must say that she did do a follow-up phone call with me a few days later which I thought was good. The overall appearance of the inside left little to be desired it is in desperate need of a paint job you can tell the walls haven't been touch in quite some time. After touring the facility and speaking to people there I came back with a feeling that they really didn't care if I signed a contract with them or not.

THE LIVING APTS WERE JUST TOO SMALL TO SUIT ME, THEREFORE I ELECTED NOT TO MOVE IN.

The staff at this community were friendly. The caregivers were nice and took good care of my loved one. The food was not very good. They did keep the community clean and they offered some daily activities.

They were not newer, and not as appealing to me. They were not a good fit for my mom. The representative was knowledgeable about they community for an assisted living facility. There was nothing that was really negative about the community from what I saw.

I thought this community was very classy and had a high end feeling throughout the building. They had a luxury theme with lots of great amenities available to all of the residents. I just did not like the fact when I was on my tour I realized that when you where on the balcony of the apartments you could hear all of the street traffic. It was very noisy and not very peaceful.

Personnell very kind and helpful. However it would be helpful to have a way to leave specific questions about patient in an email, rather than the translation of someone taking a verbal message. I know RN staff very busy - sometimes a few word answer in an email would be quite helpl so that I would know how to follow through.

I feel the staff could do better with their communication. The admission process, what they share for their service, and following through with their services provided. I have had a long conversation about the benefit she qualifies for from what I was told but the community, now we are being denied and going through an appeal process. They are providing services that is need but they didn't do the paperwork for insurance. The meals are good and the facility is kept clean.

My mother in law was at the Brookdale Stockton for a short period of time while there was an opening at another community. While she was there, the place was okay. They took care of her and the meals were okay as well.

My mother likes it there but not all activities take place as offered. Staff is very friendly!

My mother and I enjoyed our tour of this community. The staff where very friendly and had lots of great information to give us about there facility. Everything seemed very well maintained and was kept nice and clean for all of the residents. They had a spacious common and dinning room area that seemed to fit everyone comfortably. My mom just did not like that this was a multilevel complex.

The move-in was easy, the staff friendly and helpful, the studio is spacious, and the nurses are knowledgable, understanding and adaptable. Our big complaint is the payment method. Seems outdated. Dropping off a check to the front office must then be shipped to the district office which takes 7-10 days to process. By then you may be charged a late fee. Seems like the payment should be posted on-site then ship the check for deposit. We signed up for autopay but that takes over 30 days to initiate. We had to pay by phone for fear of a hefty late fee.

When I went into the Saddle Brook, my reception was very cordial. When the tour guide took me into the lobby, I noticed many of the residents were in their wheelchairs asleep. I told the tour guide that if my husband saw the lack of activity, he would not want to move in. He said they could make sure that there were not any residents in the lobby when my husband came to look, but that made me a little bit uncomfortable. Also, one of the carpets in the hallways smelled like urine. When I spoke to friends, one mentioned that they had moved from Saddle Brook, but I did not ask why. The employees were extremely nice, but it would not have been a good fit for my husband.

The place was fine except it was to expensive. The people were friendly and the staffed seemed nice. The tour went well. There was really nothing wrong with the place, but nothing stood out to us. We just didn't think that it was a good fit for us.

It is kept very clean and nice throughout. They offer a variety of meals for the residents to enjoy. The community offers a wide range of activities for the residents to participate in. There was some miscommunication when we signed up with the community. There were things we were promised that were not delivered. The accounting department is impossible to get a hold of and they have made several errors.

I have eaten with my mom several times and the service and food quality are not very good. I feel like the staff does not go above and beyond, they do only what is required. The care staff doesn't seem to be able to ascertain the needs of my mother.