Pegasus Senior Living, LLC

The Legacy at Santa Fe is a beautiful facility. They have the latest upgrade in technology for the monitoring of residents. They have wristbands to unlock residents doors, so you don't have to carry around a beeper and/or key. It's all integrated into one system that looks like a wrist watch, and is the best I've seen across communities. The challenge with The Legacy is over promising and underdelivering, in terms of care and activities. There's a number of challenges within their medication management. Luckily my mom is cognitively okay and can engage with the staff if something is wrong with her medications or if something was missed. That's a bit concerning, however they are responsive when I present my concerns to them. Also the ability to keep up on bathing and assistance has been a challenge to get done twice a week as agreed upon. I do realize people are gearing up past Covid. They promised us in February/March that things were "gearing up" back then. They have done more outings, but the real challenge is the lack of day to day activities on-site. The last place my mom lived had lots more games and resident activities, like bingo, drumming, etc. The Legacy has much less of that. They are struggling to deliver interaction between the residents on a consistent basis. They do have offerings, but its just things like virtual tours. My mom personally likes card & board games, and all they really have is bingo. So compared to the last place my mom is frustrated in that regard. If a prospective resident is looking for things that engage their brain, it doesn't seem to be happening right now. I have expressed concern, and have also done so in writing which did seem to get their attention. They seem committed to solving this issue. I do think they're trying, but not delivering to my expectations with the price point and past promises. It's also important to note that they charge a pet fee of [price removed] / per month, which they don't talk about. So that was surprising to us, as it wasn't on the list. That's a much higher pet fee than other locations. The pet fee at her last place was only [price removed].

The food that is provided is fancier than what my parents are accustomed to. The selection of activities that are provided is nothing that my parents would want to do.

We did not stay here very long but overall it was a good experience, we may be back in the future.

The Havens have wonderful staff that goes above and beyond. They are extremely short staffed so the employees are working extra hard. The staff has TRUE connections with the residents. They make the effort to give tailored care. The downfall of the Havens is the quality and variety of food has diminished over the past year. Once the new owners took over, there was a noticeable decline in the quality of the kitchen production. There has also been a decline in activities because of the lack of proper staffing. Activities and events are canceled frequently. With all of that being said, the staff and their genuinely caring nature make any negative aspect manageable. The staff TRULY MAKE LIFE BETTER!!! Thank you.

Crystal at Bridgewood Gardens deserves a golden star. We now have a great personal care assistant in [name removed]. However, the food is very lacking- not really good and not what we were told it would be. My dad is 99 and had adjusted well, mainly because [name removed], the nurse, has been a tremendous help.

This Brookdale we marked off of our list pretty quickly. The building itself is a lot older and with how much my loved one likes to walk it just did not feel as secure. It is the cheapest we looked at, it seems government assisted as far as the clientele. The property is large and repetitive and my loved one has a little bit of memory loss so we felt the model would be too confused for her. The apartments also did not have washers and dryers inside of the unit, at least the one that we saw.

Our experience has been really good with this community. For the most part we have been really happy with this community. They have activities like work out programs, balloon volleyball, bingo, excursions to where they take the residents out to do things like the good will and more. We are fairly new to this community but my mom is very very happy with being at this community. They are low on staff at this time but I know that they are dealing with the affects of Covid at this time . They communicate very well and very effectively and we have just been really happy. My loved one also really likes the food. All of the staff are wonderful and kind and personable.

We chose Dunwoody Place because everyone was so friendly when whose took the tour. The staff, the residents, everyone was just great. She has made friends starting from day 1. She is not a big activities person but if they provided Mahjong she would definitely play. The staff are very decided to the residents. She is satisfied and I am happy with the experience. I would recommend them to others looking.

A very welcoming and nice community. Too far from family to visit.

This is a good community however, My mother was here for a limited time due to her needing more care than this community could provide for my loved one with memory care. They have been going through a lot of changes with leadership at the time and that is affecting staffing. It is hard with communications because one person that you are talking to one time may not be the same person that you communicate with the next time.

I thought Brookdale First Colony was a nice facility. They were very helpful and accommodating. For my loved one's needs, we just needed more of an enclosed, hotel-like environment vs. the apartment style living at Brookdale where she would have to go outside for meals/activities.

Overall we're pretty happy. We've had some trouble getting maintenance requests done. The food is okay - not great, but not awful. And sometimes it's hard to get a hold of somebody on the phone. But I think the overall the care is good.

It's better than them being at home by themselves. They offer med management. This location has 2 floors. They allow pets. They offer arts and crafts, bingo, game nights and movie nights as far as activities to name a few. They offer transportation to their doctors on certain days. They take the residents to shop of go out to eat. The staff call or email regarding any concerns with my loved one. They work to solve any issues we have. They also have mass and bible classes once a week. They also provide exercise programs. Very caring people work there.

This felt more like an independent living community, and was beautiful. Unfortunately it wasn't a good fit for my loved one.

my loved one has dietary restrictions and the meals aren't appropriate for someone with a diabetic diet. The Havens have claimed that they are not required to provide a "special" menu with alternative nutritious options, so my loved one is just eating whatever is available, even if those things aren't right for her. they also have a high turnover rate within their staff. despite those things, I would recommend this community for those who don't have special or specific needs.

The units at this community are very nice. I have enjoyed meeting the people living at this community. The activities that I have participated in are good. They are not doing much but they just lifted doing things due to covid. We even went on a trip and it was really nice. We went to the museum and it was very enjoyable. We went out after for lunch and it was just a nice get away. This is a pretty good community.

This is a good place to live at for senior living and people that need more assistance. Everyone here needs some sort of assistance getting around. It is nice, the food is not the greatest. The advertisement is kind of false. It states that the meals are included but on the weekend there are only 2 meals the other residents are a little older so its hard for me to find things in common . I plan to move soon.

My mom came to the community with advanced dementia. She has been welcomed with open arms into their small memory care unit, by both staff & residents. She came with a walker & now after 3 years, is wheelchair bound due to her dementia and age (96). The caretakers & staff provide complete care for her, help her participate in the daily activity schedule, when she is able, and the staff makes sure that she gets to meals and eats in their private dining room. They assists her with eating in her room on days when not able to get up. They try to engage her is appropriate activities in the communal living room throughout the day to help her be a part of the community, as much as she is able. We have had many ups & downs with mom’s decline over the years and the unit staff & upper management staff have been responsive and accommodating to help us meet her changing needs.

Good community and my loved one liked it, until we went to another community that had everything we were looking for.

This community is very clean, the staff are super friendly and just overall excellent. The food is basically good, every once in awhile it is just not quite right and not always something that I am used to but it is hard to please everyone. Overall they do a good job, and there are plenty of activities here for the residents who want to participate in them