Pegasus Senior Living, LLC

We chose The Renaissance of Florence because it was very close to where I live and she had actually been there before - so there were things we already knew about the facility and we felt comfortable with them. So far the staff have all been great. I really like the fact that they have care partners in addition to a nurse. They are the ones who do the regular daily living activities and care with the residents. They are much better in staffing levels and the nurse focuses more on the medications and then they have a wellness director too. Having these different levels lets them really focus in on the residents and what they need. I would recommend this facility to others looking.

Great dining, friendliness, cleanliness and activities ?? They seem to have trouble finding and keeping good maintenance staff, so getting things done can take awhile.

The atmosphere is friendly as well as the residents. It helps if you're an outgoing person and willing to engage with the other residents. I am very disappointed in the meal situation though. They only make a certain amount of food and if you don't get there at the start of the meals, you only have a choice of what is left. The other day I got to the Bistro at 4:30, waited in a long line (that's fine), only to see the person in front of me get the last of the baked beans. They already ran out of the sweet potatoes they were serving. They had no intention of making more, so I'm not sure what the other residents would eat when they came down. This is not the first time they ran out of food...it's an everyday occurrence. Also, the water has been turned off numerous times in the 6 months my mom has been there. When it gets turned off, it's off all day, not just an hour or two. The dryers closest to her apartment have not been working for months now, so we have to go half way around the building or a different floor to do laundry. They are currently in the 2nd week (estimated to take 3 weeks) of fixing the elevator closest to her, so again, she has to go half way around the building and back again just to get to the front office. When we signed for her to live there, we were told we would get a free month if the apartment wasn't ready by the first. And then we were told we would get a free month anyway. It was ready before the first, so they said no to the free month, but we fought it and they gave it to us. They raised the rent after only 6 months, which I don't feel is right either.

We had a good tour at Broadway Mesa Village. The staff were very friendly. It was an older facility, with individual heating/AC units like you would find in a hotel. It was still a lovely place, just not as updated as we were looking for.

The staff is great from top to bottom, very helpful and caring.

There seems to be a serious lack of outside activities for example the residents should be driven weekly to a grocery store to buy necessities like toothpaste toilet paper body care etc. I am in talks with them right now to improve that

Everyone has been very friendly and helpful.

The staff are very responsive and helpful. I would definitely recommend Brookdale Memorial City to others looking.

The cleanliness is real good. The food is horrible. The food needs to improve. The people are so nice, and we play games all the time. The value for the money is real good. I picked this community, because I did not like the previous place where I lived. I feel safe here, because it’s enclosed. I would recommend to other families. They go all out for Thanksgiving and Christmas.

The administration, staff and other residents are very friendly and helpful. I love that everyone has a live and let live attitude. If I want to come down to pick up my breakfast in my pajamas, nobody cares. I like that I can carry out my normal routines without judgement. Everyone is very nice.

I toured this community and it was comparable to others in the area. This one was further from home, so we decided to go with a closer facility.

This was my second choice, we didn’t go with this community because we wanted more space for my loved one to be able to walk around without getting lost.

The people there looked super happy. It was more of an assisted living community. The staff who gave the tour were really nice. They took time to explain things.

We think Brookdale First Colony could use more variety with the meals

What really stood out to us from the beginning were the residents, they all seemed to be very happy. According to our loved one and what experience we have had the meals and dining service is really good. Based on our experience so far we would recommend Brookdale First Colony community to other families.

This was in our top three communities. We liked the community, and the people were very nice. The location was a little further from family than we wanted for our loved ones.

Initially we did not choose The Renaissance of Florence because we felt that our loved one would not get the care that she needed, but that turned out to not be true. Our loved one is here and it is going better than expected. The move in was a little bumpy and the residents were not as welcoming, but our loved one has made a few friends and it seems like residents are warming up.

This was a very nice and clean community. It was too big for what we needed. Also, the care fees were extra depending on the care needed.

They didn't have availability when we needed it, but I thought the place looked very nice. It was in a very nice setting.

I toured this community and it was good. I was looking for a place that offered all levels of care, thinking about the future also and not just my current needs. This place doesn't off that, so I continued searching. But it seemed like a good place!