Pegasus Senior Living, LLC

DO NOT EVEN CONSIDER THIS PLACE FOR YOUR LOVED ONE! The staff at Magnolia are incredible at touring and the sales pitch. But let me tell you, they will not even do the bare minimum that is part of the rental contract because they are always “under-staffed”. The weekly cleanings, laundry and sheet changes do not happen regularly if at all! If and when they do clean, it’s mediocre at best. The food is inedible. Several occasions they lost our family members medications and spent days trying to locate them while she was left without her diabetic monitors among other crucial medications. And you will be charged a ridiculous amount for a “care plan” and within weeks to months they will do another assessment without any communication and double the monthly care plan, this is how they make their money. Charging lower rent and ridiculous amounts for “care plans” that are bogus and unwarranted. AND, they won’t even do the additional items they claim they need assistance with like showering.

We moved my parent out of this The Havens after 2 months. They did not take care of my father. There billing was horrible, charging us for certain things when they said they would not. Lying to us. Some of my father's clothes went missing. A couple of the staff members were rude to us. People that worked there seem to hate there job. So happy to get my family member moved into a much better facility.

I'm a physical therapist and I can tell you that when my husband was there the administration and the quality of care was extremely poor. I've heard that they have all new stuff and administration now so it may be completely different. I can only give you my experience. I would make sure that there is an individualized plan of care that is being implemented by the staff. Anyone thinking to place their loved one should have a camera in their room and they need to be there frequently to make sure that their loved one is getting the care they need no matter where that is. Families also need to know their rights that sedation is not the first course of action when someone is in memory care and they're having a met needs which are labeled as behaviors. I would also encourage families to educate themselves about dementia, and the specific dementia their loved one has and not to feel coerced into doing something because that's what someone says needs to happen. People with dementia and their representative still have rights.

-No med log kept of as needed meds (pain pills) -Medications not refilled of administered to residents if you don't use their pcp and their preferred overpriced pharmacy. -Response time, means the time between the alert button is pressed by a resident, and the time the med tech tells them they don't have time to bring as needed meds. 45-90 minutes to get requested pain meds. -Nursing staff is rude, defensive, and confrontational if questions are asked by family, and they will refuse to show you medication logs because they either have not documented meds administered, or they don't even have the prescribed meds onsite. -Tables in dining room not sanitized between settings -Plan of care log was not set up for 2 weeks, then not followed. -My family member frequently never left his room for 6-8 hours, because he was in too much pain to walk, staff did nothing. -Laundry rarely done, linens rarely changed. I had to hire a cleaning service! -No "practicing" nurse onsite -AVOID AT ANY COST

We were so disappointed with our experience at The Courtyards of Mountain View. They are short staffed; services the residents pay for are not delivered and they struggle to deliver meals in a timely fashion in the dining room. The billing and invoicing system are antiquated; they doubled billed or incorrectly billed us every month. Our family member was incorrectly dosed and double dosed a dangerous medication over a period of weeks. The health staff did not catch their error and did not apologize for the harm they caused her. We were forced to move her to a safer location in a 24 hour period.

I have sent a card every month to a resident. Last week I got all of my cards sent between January and October returned in one fell swoop unopened and marked unclaimed. This was not a postal problem as one of the cards had her room number written on it in marker. I have called the facility twice to find out why these cards were held and returned in a batch. Each time I was promised a response. No one has called me. I am very disappointed that my friend didn't get what was sent to her and that I wasted time, effort, and money for eleven months.

The first year was great. The second year was horrible. They left my mom in her room to be dehydrated, horrible UTI and she almost died so then. They also just let her leave the facility at one point she was down at some grocery store, not knowing where she was or how to get back so I moved her. Don't send your parents or anybody you love to South Hill Village. I can't express that enough.

My main comment is that we felt that care lapses presented a danger to my loved one. We experienced significant lapses in care at Magnolia Place. This was so serious that we needed to move him quickly to another facility this year. The facility did not follow my dad's care plan for things like toilet assistance, bathing assistance and cleaning assistance. There were frequent mistakes with medication delivery. Problems with medications created potentially dangerous situations I would not recommend Magnolia Place until these issues are resolved

Glenwood Village of Overland Park, Never Again! Ask for specific details from Dining, Nursing Care, Doctors, and Management! Mom had a fall that could have been prevented! Drs and staff members said she was fine. I could tell something was wrong I asked several times to for an MRI, the doctor said she did not need one that the Xray that was done in her room was fine. Mom had to go to the hospital for a high heart rate a couple of weeks later. The doctor at the hospital asked me when my mom break her back. I let them know of her fall they asked me why she was not taken to the hospital; I told them they told me she was fine, they showed me her MRI that had I believe had 3 broken bones in her back. Watching her the next few weeks was heart breaking!!! Unfortunately, this is the end of my story.

Whispering Winds is a new facility that looks great. But that is only surface. They refused to get my mom’s meds correct. Hospice prescribed meds repeatedly told them what her meds were and they just couldn’t get it right. Initially gave her a dose of 4xs as much. Couldn’t figure out why my mom was pass out all the time. This is just the beginning. To much to write. Reported to state. Would not recommend. Increased rate 3 times in a month and a half.

Parmer Woods nurse evaluated and their staff admitted our mother into Parmer Woods on [date removed]. On [date removed] I received an Eviction Notice that our mother would be removed. This was sent regular mail, not certified as required and stated by their own document and Texas law. Additionally, this Eviction was shared with a family friend who went to visit our mother before I received the Notice. Apparently, they had reevaluated our mother three times in her four months there and determined that her care needs were greater than their facility could provide. These “Care Plans” normally happen about once every six months and are signed by the facility and family member during a meeting with the resident’s POA (Power of Attorney). Parmer Woods did not have a meeting with family, did not obtain signatures with the POA and didn’t even sign the document themselves! On [date removed] Pegasus allowed a third-party entity (CVS) to administer an injection (flu) without any authorization.

Very little effort in welcome and assimilation of new residents. Night staff did not look in on parents (one each in separate rooms) - my father fell twice, once at night and screamed for help for over 2 hours but was never helped. He got himself up and back in bed. Nursing director was not very regretful and simply suggested use of help buttons (these are not standard there-- another shortcoming IMO. In short, if the resident is highly social and motivated, this might be a good choice. Otherwise, if needy and shy, not a good choice. Cannot recommend. Very few loved ones really want to leave their home, and part of the assimilation is on them, I get it. My parents were probably borderline for this facility but regardless we just saw very little effort on the part of the staff compared to what was represented in the initial discussions.

Mom was left in her room most of the time and when she needed help, took lengthy time to get help.

Downward Spiral - High Turnover - All Admin, Cook, Activity Leader. Admin in building would not respond after waiting in building 2 hours Activity Led by TV - no personal care or activity person as before From Healthy Food (until Cook left) to Koolaid, Fruit Cocktail in Syrup, Wilted Frozen Veg, Bland Soup No salt or pepper available, Minced/ Frozen Meat Mold in Closet for Extensive Time - Aunt had to vacate room for 2 days Bathroom Dirty - Broken Towel Bar & Toilet Roll Holder, No Washcloth or Towel in BathRoom, No Depends in Bathroom Clothes not hung up or put on shelves but in bags at top of closet No Personal Touch - No Help

This place has gone down hill over the last several months. Nobody calls me back from the general managers office, the tall blonde lady next door in the office is rude she was yelling at another employee when I tried to get her help she ignored me completely. The food is fair definitely not good. They take your money and don’t deliver the services. Overall it’s a dump and you should avoid it.

My loved one was previously a resident at Magnolia Place of Roswell and it was not a good experience. I would not recommend this facility to others.

Legacy at Town Square is NOT equipped for memory care. I picked this place in the beginning because they were very caring and concerned for my husband's needs. After four days he was too much for them too handle.

The staff that cooked and cleaned were great, admin were horrible. The food was horrible and always cold. Not many activities were offered. The Rivers were charging us extra and promised to credit us for months! It took me reaching out to their Texas office to get my moms money back!! Total scam!!! I would tell others to always check charges on your monthly statement! They said it was super quiet and could never hear the trains - Just the opposite - my mom could never get a good nights rest!

We went to go visit our Grandparents this past weekend. The place improved a little since last year. But really unhappy with how unfriendly it has become. Front desk still seems to be an issue. Always to busy speaking with other employees hovering the desk and not paying attention to visitors. When asked where an apt was all we were told was down there turn right go to 3 floor. We still end up getting lost. Customer service is horrible in the morning. Let alone the food was not to the standard and served cold.

We placed our Mom in legacy in July after a fall. Not our first choice but they had a room. As suggested, we waited on pins and needles for several days to visit. We were so excited to see her, there she was with dirty hair, a large bandage on her arm and urine down to her knees. He bathroom was filthy, diarrhea running down the toilet. We were horrified. The food is greasy, salty, sugary and there are very few fruits/veg. We took turns staying with mom until we moved her after 28 days. The memory care area is dark and depressing with few windows. I believe this affects the staff. Worst of all, there’s no one in charge in that area, it’s very poorly managed. The nurse, [name removed], is cold and hard. Would not recommend, ever. Shout out to [name removed], [name removed] and [name removed] who really did try.