Pegasus Senior Living, LLC

My loved one really likes it there. They just keep getting bought out by other companies, and everytime they do, they keep raising the prices! The price to visit and have lunch or dinner is $11 a person! Also, if the residents want their breakfast brought up to them, they charge $5 now. Other than that, the staff is wonderful. They take care of the residents. If they miss two meals in a row, they go looking for them, and if they don't hit their button in the morning to show that they're up and awake, they come checking too. We've just heard that people are leaving because the prices are raising.

My parents endured 5 months of continuous neglect. Care plan was not followed. Care conferences yielded no changes. Parents did not receive their showers, did not get clothing changed. Did not get checked on. Did not get assistance in bathroom. Missed so many meals they both lost a lot of weight. Laundry not done, bed rarely changed. Hall floors were mopped twice in 5 months. I’m not exaggerating. Whole wing was filthy. No structure whatsoever in the evening. No guidance, no attention, no direction. Most care staff were on their phones in a quiet corner somewhere or behind closed doors in the nursing office. 3 caregivers were my favorite but they weren’t always in the memory care. Both receptionists were great. Reported to [removed name] in [removed date]. Moved out September. (in a great place now)

Oxford Memory Care has poor business practices. We have been promised a refund for my grandfathers monthly dues after he passed away in the facility this [removed date] was what we are promised and every time we call we get told when they will send it out. Losing a loved one is a hard and we don’t need this headache. This is so unfortunate because their staff is friendly, they care and we saw it every 2-3days we visited my grandfather. I can only imagine the other corners they are cutting in business that will ultimately impact the seniors at this facility in due time. Go somewhere else

A resident (my father) was found dead in his room and was in such a state as to have been dead for days. They don’t check on people here! He was in their level 3 care and should have been visited by staff multiple times before finally his own family member discovered his body sitting on the toilet deceased.

My husband went into memory care at Riverside Oxford in Fort Worth, Texas on [date removed]. I did not have a problem with the care however I wanted to move him closer to home in Saginaw so on [date removed]. I gave my 30 day notice to withdraw him from this facility. On [date removed] I took him out of this facility. I patiently waited for a refund from [dates removed]. I was told the check would be coming end of September, then the end of October. On [date removed], it will be six months since he was at this facility and I have received no money from them. I am legitimately owed a refund. I was given corporate phone number in Wichita Kansas with named of contact. I left multiple messages with this person as well as the head of accounting. Not a single person has contacted me nor have I received a refund. I would not place my loved one in this facility simply because you will not get a refund if your loved one dies there or you have to move them to another facility. I am due about $[removed].

Short staffed and poorly trained staff; promises not kept. Train staff to be more kind, more considerate, more welcoming, smile and show warmth, not stand at the doorway and yell out 'what do you want', be patient, get up close so they can hear and be heard.

The food is horrible. They are understaffed. Room size is good. My dad only went to one activity. He couldn't participate because you had to sign up a month in advance - so they wouldn't let him sing a song.

Looks are deceiving. Facility is impressive when touring, actual delivery of the services offered? Way below expectations. The medical staff and physical therapy are jokes. I wouldn't allow either group to apply a band aid to a paper cut. The actual caregivers are very kind, just the 2 "medical staff" should not be in any medical care giving roles. Lunch outings should not cost $[removed], especially if the person's actual meal was under $[removed].

I don't feel they really knew now to deal with Alzihemer, Dementia patients. They overdosed my Mom on meds to where she couldn't walk and barely talk. Her Rx is 0.5mg and they were giving her 2.5mg. Which was suppose to be a one time dose. Within a month they increased fee three times to the highest possible than told us we needed to hire someone to come in and take care of her personally or they would discharge her. At the end they admin was complaining she was to difficult. Than we found out they stopped one of her meds without doctors permission. Hospice told them repeatedly what the order was and they still would not give her the medication, because they keep saying it was as discontinued. When my Mom left there they even gave me the bubble packs for the medication they stopped giving her with the rest of her meds. I will stop there for I know this is a lot. I would not recommend this place to anyone.

They promised an onsite rehab facility, yet my mom was there 3 weeks and never once received rehab. Either the equipment wasn't working or there wasn't a therapist available.

They are a band of thieves! -100! Always ways to improve!

A bad place to have family under their care. They don’t provide the attention they claim to give. They put on an appearance during the first few days, but afterward they treat people poorly, leaving them waiting in their rooms for a long time.

My mom has had a very supportive environment at the Landing, primarily due to the Executive Director,[name removed] , and the Life Enrichment Director, Heather Prindle. I am very concerned that both these people, the heart of the Landing in Queensbury, have resigned abruptly because of toxic local and corporate management. I strongly urge the management to engage with [name removed] and [name removed] and make needed changes to support a positive work environment. When you lose your best people, it's time for some self-reflection and corrective action on the part of management.

They can improve by: Better communication with the families and explaining the financial portion can get a little better

Short-staffed, poor management, uses agency workers in the memory, which means they are not building relationship for ALZ patients, courtyard has a sewage smell.

Memory care was understaffed, no activities on the weekends, and residents often isolated in their rooms because there was nothing to do. Memory care lacked the appropriate care staff for the level of care required. Administrative staff - welcoming and available. Meals were not diabetic friendly, food was often served cold, and Memory care residents were not offered choices. Memory care had some activities during the week days but nothing on the weekends. Not impressed when a resident had to wait for over an hour to use the restroom with assistance after pressing her button.

My mom was a military veteran and had always been a very healthy and independent woman until she was diagnosed with Alzheimer's. When she developed complications from severe constipation after spending only 7 months in memory care at the Gardens, we were completely caught off guard when we were told that she needed to FIND CARE ELSEWHERE, IMMEDIATELY. I've been a healthcare provider for 25 years and was mortified with how we were treated. In my opinion I suspect her constipation was related to lack of physical activity and basic nursing care, which they agreed to provide when they accepted her money. I highly recommend looking at ANY OTHER place for anyone with dementia. She spent her last month of life between the hospital and a nurse-run adult family home close to us, which provided a higher quality of care at half the cost. Though my mom passed a month ago, we are still being charged for 45 days of care that she wasn't there for and never provided. Please look elsewhere.

I would give The Courtyards a zero if I could. When I first toured the facility, it was all show — a complete dog and pony act. But once my brother in law was admitted, the reality set in. The staff is clearly not trained to handle challenging or uncomfortable situations. After just three days, my brother-in- law was sent to the hospital twice, and then told he could not return. Despite this, I was charged the full[amount removed]for the month. I was promised a partial refund, told it had been mailed — but weeks later, nothing. No check, no communication. My calls and emails have been completely ignored. When I went to collect his belongings, I found a pile of soiled clothing and discovered that items, including a new pair of shoes, were missing. I would never recommend this facility to anyone. Beware. the administrator I originally spoke with, seemed only interested in the money — and now refuses to return calls.

We paid over $[removed] K, and my sister Stayed there three nights. She was in the hospital the rest of the time. They did not tell us they were not taking her back until I called to see if they were picking her up from the hospital, or I was. They charged the whole amount, because her things were still in her room. The day they inform me she would not be allowed back, I rested the 160 miles to get them out that night! The money for the remainder of the month was not refunded. When a decision was made that the facility was not appropriate for her, I should have been informed immediately! I was left in the lurch trying to find another place immediately when she was released from the hospital, which I was not able to do. She had to sleep at a friend's house until we could make other arrangements! I cleaned out the room immediately on the day I asked for her to be picked up, enlisting emergency help from a couple of friends, a local one who worked into the night, and another who drove her pickup over 100 miles! Then, no refund was issued. They could have told me I would have to pay the remainer of the month anyway, and I could have multiple trips alone instead of having to impose on friends. The only time I saw her there (since she was only there 3 days) she was sitting alone in a parlor watching tv, but couldn't figure out how to change the channel. She did not talk about the food, but said the staff were bossy, and wouldn't let her do anything.

The staff was friendly and welcoming as they were selling you on the place. We moved mom in and she needed to have meds on a schedule, particularly her anxiety meds. The place was HORRIBLE at keeping the schedule. There were a few times when meds were very late. I would never recommend that place unless perhaps it was for independent living. Extremely frustrating.