Pegasus Senior Living, LLC

Prior to moving to a senior facility I interviewed four other facilities in the same category. Since residing here I have no reason to alter my decision. The facilities are up to date, clean and comfortable. The staff is excellent and goes beyond to be accommodated.

My experience has been positive. I have enjoyed being around everyone, it has kept me engaged in different activities. I feel safe here.

My loved one feels as if, they serve the same type of food, and there is not much of a variety, and would like more options that represents the culture of the people that live there. It's good value for the money. It would be great if they had a rollover program, for the monthly food plan. Overall, I would recommend to others.

Parmer Woods at North Austin is a smaller building with only 2 floors which makes it easier for our loved one to figure things out....where there are like the activities. The staff members that are working there are friendly and our mother does like the meals that are prepared.

We are delighted to tell other’s about this independent living community. Needs updating and repairs to the exterior, but some of these issues are in progress. Maybe a little more attention needed for landscaping and street lighting and badly fogged up window units. Slippery streets.

We thought the Riverside Oxford Memory Care was a very clean community, however the communication probably could be better. I think the corporate folks need a better dietitian doing the meal plans.

My mom loves the pool. The food is incredible and my mom is enjoying the activities and my dad likes the smartphone 101 class. Another concern is the open air hallways when it rains the area becomes slippery near the elevators which creates a fall risk. I do have a concern about the lack of a uniformed security guard for the residents. I've told many people about Brookdale and the positive's for the residents. I bringing my concerns to hopefully effect change in those 2 areas at this particular location. My parents are thriving there and love their new little home and my mind is at ease with them being there. I no longer have to worry for them during hurricane season or assisting them with home repairs as me and husband have in the past. And overall I am so happy for them and i truly trust the staff with their well-being and care that they have received

Have had some billing issues and it is probably due to Ridgmar Place just having gone through changed with their invoicing by a third party. That said, it has always been difficult getting a timely response, no matter the matter. Sometimes, it takes multiple calls, leaving voice messages before I am able to speak to someone. I will say that they have a new director and he responded quickly once I received his phone number. Took a while to get serviced started. Had to call a couple of times regarding housekeeping and linen laundering services. Went through some changes so repeated meals happened for a period of time. The food has always been tasty. Always seem to have adequate activities. Rated are competitive with local choices but rate went up only 3 months after move in. One thing that occurred on move in was broken elevator large enough to accommodate furniture and some if it had to be moved up to 5th floor via stairs. This elevator was non-functioning for quite some time. Also upon move in, the AC was not cooling. The repairman was on it immediately the next day n fixed it very quickly. Low on coolant. Overall, pleased. Nothing swaying thoughts of moving elsewhere. I was very impressed with the sales person, [name removed], and her caring gestures upon move in. l would recommend Ridgmar to others and do have some possible referrals but want to have some time to better assess before doing so.

I'm continually amazed at how helpful, friendly and eager to help the Brookdale Memorial staff has been in my short stay so far. I picked this community because of the location and staff who seem genuinely care about the resident's well-being.

[name removed] has been extremely helpful,kind, and proficient in every way. She is wonderful and treats residents as family.When a issue arises she sticks with it until it is resolved. And always has a smile on her face.

We picked because the price was in my dads range and a bigger apartment for that price . The experience was good. I would recommend to others.

Overall, I have had a good experience. Occasionally, they could be a little more attentive. The staff's interaction with the residents is good.

Chose facility because sales staff and director showed family a caring experienced environment. Caring intent of staff was there, internal support structure wasn’t. Mgmt. changes occurred. I requested mtg. to address concerns. Concerns acknowledged, explained and plan for change put in place. Nearly every concern has been addressed and welcome improvement. Now caring staff has more tools to care for residents our family entrusted to them. Now comfortable we made the right choice.

My parents stayed at The Chateau in Gardnerville and they really liked it. The facility was clean, the food was good, the rooms were a good size, the staff was wonderful and the activities were enjoyable. My parents just needed a few more staff for the Memory Care.

Not bad but very expensive for not great food and not enough staff. Also she moved in 3 months ago and her TV just got hooked up Wednesday. The cable is not working and when we went there yesterday her remote was gone. We picked this community because they had availability and she had stayed before.

We picked this community because of the location. I would recommend it. The tour experience was very good. I like the onsite store.. although it is very pricey.

In general I find the staff is very kind and cooperative. They really try to grant every wish. My health is questionable at this point and I feel the professional staff will see me through whatever needs to be done.

care and service to resident who is new is excellent

Only issue is lack of communication with director and nurse. Grandma has fallen several times and I was never contacted. The facility and staff are very nice though It's pricey but I'm ok with that if care is good