Pegasus Senior Living, LLC

Chose facility because sales staff and director showed family a caring experienced environment. Caring intent of staff was there, internal support structure wasn’t. Mgmt. changes occurred. I requested mtg. to address concerns. Concerns acknowledged, explained and plan for change put in place. Nearly every concern has been addressed and welcome improvement. Now caring staff has more tools to care for residents our family entrusted to them. Now comfortable we made the right choice.

My parents stayed at The Chateau in Gardnerville and they really liked it. The facility was clean, the food was good, the rooms were a good size, the staff was wonderful and the activities were enjoyable. My parents just needed a few more staff for the Memory Care.

Not bad but very expensive for not great food and not enough staff. Also she moved in 3 months ago and her TV just got hooked up Wednesday. The cable is not working and when we went there yesterday her remote was gone. We picked this community because they had availability and she had stayed before.

We picked this community because of the location. I would recommend it. The tour experience was very good. I like the onsite store.. although it is very pricey.

In general I find the staff is very kind and cooperative. They really try to grant every wish. My health is questionable at this point and I feel the professional staff will see me through whatever needs to be done.

care and service to resident who is new is excellent

Only issue is lack of communication with director and nurse. Grandma has fallen several times and I was never contacted. The facility and staff are very nice though It's pricey but I'm ok with that if care is good

Our family had an in person tour with Greenhaven Place and this was our second choice. The staff were awesome there and you could tell that they had been there awhile and were happy and they were very friendly with all the residents. I also spoke to several residents and family members who all stated how happy they were with the place. The only negative thing I heard was that the food had declined recently which I can understand with the rising cost of food.

Compared to other similar facilities, we feel blessed to be at Evergreen. The renovation process was long (and confusing to residents)...staff turn-over is high (like most places) making it difficult to establish relationships or see consistency.The receptionist, [name removed], has been a consistent and valuable source of information, empathy, and compassion. Regarding housekeeping (also impacted by staff shortages), we regularly find Mom's trash full-to-overflowing...and take it out ourselves. Medical care is also confusing as today we discovered that the nursing staff cannot address a bee sting (or even provide an ice cube for swelling)...they called EMS to look for a stinger and provide an ice pack. Overall, we feel that Mom is in the safest place possible and continue to be grateful for your assistance.

The staff at Town Village Crossing was very friendly before the move in process, everyone spoke and was very nice. Since my loved one has moved in, I feel like they speak to her or me when spoken to first but other than that they seem busy. The move in process was smooth with no issues. The food is great quality, but is limited to breakfast and a choice of either lunch or dinner. My loved one is not an early riser, so that generally limits her to one provided meal per day. As far as recommending this facility to others, I would say there are good and bad like with everything. So I would advise others to do as much research as possible to make an informed decision for themselves.

Our family had an in person tour with Town Village Crossings and overall we thought the community itself as well as the tour was really good and helpful

We toured Riverside Oxford Memory Care when searching for a Memory Care facility for our loved one. This facility seemed good and our tour was good. The cleanliness and friendliness were good. Our tour guide was very helpful.

Overall, Dunwody Place is a good facility. They have a good physical therapy group that comes on site. The staff at Dunwoody place are friendly and helpful. I do think that the meals could be improved. If a person does not want the meal they have the option to order hamburger, hotdog, grilled cheese etc. I have been informed that sometimes it is difficult to execute the other options. Could be they are understaffed?

I would tell others to be clear on the levels of care assessment and the distinction between oxygen tanks vs oxygen concentrator for additional care charges. Make sure to provide written documentation to residents for updates and changes to any existing policies or regulations. I would recommend The Havens at Antelope Valley.

We have had a great experience so far in independent living at Brookdale First Colony. The staff is super friendly and supportive. Always informative.

The staff at Glenwood Village are very nice, and they want to take care of everyone. Nowhere is perfect. But they genuinely like my mom and try to meet her needs, even when she is being unreasonable.

Generally speaking, both the community and staff are all very friendly and helpful. It seems like a welcoming place to live. We are very satisfied with Glenwood Village.

My mother lives here and I visit often from out of town. When I am here the people are very friendly. But the food is awful. Sometimes it’s hard to figure out what they are serving. The wait staff really needs to be trained. They will carry one thing at a time or it can take 30 minutes to get a pat of butter. They also tend to run out of what is on the menu quite often.

What we like best about The Rivers at Puyallup is the staff team - they are great, friendly and helpful. What we think they could improve on would be the food they prepare for the residents as well as the dining service.