Pegasus Senior Living, LLC

This wasn't a great experience for us. They weren't as prepared as they presented themselves to be to handle the challenges and difficult behaviors, that can go along with more advanced dementia, and Alzheimer's. They may be just fine for someone with mild dementia or Alzheimer's, but not a challenging case.

I am very disappointed in this place. The first impression was wonderful with Kelly, but since moving my father here, I have nothing but problems. The caregivers that handle the meds are completely incompetent. They let him run out of his blood thinner and cholesterol medicine before they even called to tell me. I have to order these from the VA and wait for them to arrive in the mail. Then I brought them in, and they tell me he is out of another RX. The woman can hardly speak English and didn't even know which med it was, when she called me. Then I signed up for electronic payment for the monthly billing. As of July 1st, it had not come out yet, as I had just signed up. I gave the woman in charge a check, and she said if it came out before the 5th, she would tear it up. Well, they cashed it the next day and the electronic payment came out! This was a $4,000 over charge. When I called Jenae, the account woman, she was very rude, and told me his account would have a credit for next month. This was $1,000 more than his monthly payment. I called the main office in Seattle, and they were very nice to me, and told me that the home should have just cut me a check. I still have not gotten it resolved. They do have a new girl named Morgan, who is a nurses asst. She is nice and seems to be much more on top of things. Bottom line, this place is not somewhere I would recommend to anyone!

When I toured their assisted living I was impressed by what I saw, it was a very nice looking place and they had a lot of different activities and events to keep the residents entertained. I selected this community for my loved one, and when they sent over a nurse to assess her they said she'd be fine to stay in assisted living with a low level of care. Just a few days after she moved in they raised the level of care they said she needed. And shortly after that they said she was not appropriate for assisted living and moved her into memory care, which did not have all of the nice features that were the reason I selected the community at all. After a week or so there they said she was becoming "combative" and had her sent to a psychiatric hospital. I am upset at both the initial evaluation of my loved ones needs as well as how they handled the situation in general.

Assisted care did not really entail much assistance for my father. Disappointed in the care and services provided.

This facility is fair by comparison to others. But don't get too comfortable and don't let the elegant looks fool you because once the money runs out, you will be treated like yesterday's newspaper! Also, the nursing care is poor. My mother was taken to the hospital shortly after staying here. The hospital staff discovered that her stomach was extremely bloated. They later found out that she hadn't urinated in weeks which meant that the nursing staff at the Hampton either hadn't noticed it or knew about it and hadn't done anything! They never hooked up her feeding tube and insisted on using cuff BP machines which are known to be inaccurate! Bottom line, this facility is not what it appears to be. As the saying goes, don't judge this book by it's cover!

We ended up wasting a lot of money here. They underwent new management while my loved one was here. The food definitely went downhill, but I guess it was still okay. However, their care response time was not fast enough, and it was time to look at other options. This is definitely for someone who has a lot of money.

It's reasonably priced but it's not best quality of service and that's where I'm having an issue. They have a system where you press the pendent and we were told a caregiver would come in 8-10 minutes and it took a half an hour. My mother is on oxygen and if she was having an issue with her oxygen, in a half hour my mother would have been dead. I'm trying to make them understand the seriousness of not answering my mother's call. She doesn't call for things like turning on the TV. When she calls, she needs help. They promised me some thing when I signed a contract and it's not coming through. I'm giving them an opportunity to clean up their act. I've already told them I'm not sure this is going to work because the issues I'm having are life threating. I think things should be better. On the outside it's excellent. The food is great. If my mother didn't need assisted living I think it would be fine. I think it could be better is there was a better administrative system and more staff. I would recommend it with out the assisted living. Everything else is fine.

They didn't communicate well. One caregiver wouldn't give information to the next caregiver. It was laxidasical care. My dad got really good physical therapy there but over all I was not impressed with the caregiving.

They don't do what they are supposed to do. They do not remove the trash or make the beds as promised. The house cleaning 1x a week is almost nonexistent unless I complain and they don't change his sheets unless I remind them too. The activities are also almost nonexistent and no one goes to the few they have. They don't listen to what the residents want to do and they don't try to get him involved However everyone there is extremely nice. But lazy.

During our first visit, we noticed that the staff seemed unmotivated and not very helpful. Make sure to pay attention to the staff when you visit. When we approached the assisted living desk to ask about our mother’s cleaning, bathing, and laundry schedule, we were shoved a three-ring binder with no explanation or guidance. There was no attempt to walk us through the information or answer our questions.

The initial meeting and tour with [name removed](marketing) went very well and I believe her to be sincere about the care given to their residents. We moved dad a few months ago, and have experienced very little of the care we were promised, including him getting his medicines regularly. I would not recommend them to anyone without some incredible process improvements.

It seems like everyone is kind, seems interested in care, and available until you move in. Good luck getting personal attention here.

The salesperson was really nice and helpful. However she was singing a rosy picture that did not match the facility or the rest of a lot if staff. This was a year ago and I hope it has improved. I made contact with corporate a short time after [facility removed] moved in. They were padding the care and refusing to make changes as we were assured they would. That issue got resolved real fast, at least for [facility removed] . Call lights seldom get answered within an hour much less the 15 minutes we were told. Laundry gets forgotten and/or lost frequently. I have stayed completely out of the mess since then as I felt guilty for leading them there.

There wasn't too much I like about the community except the residents and kitchen staff. They can improve in a lot of areas but what should drive the community is the safety, care and well being of the residents.

The common areas of the facility are really nice. They keep them up clean. They need to work on their food. It's disgusting especially up in Memory Care where by the time the residents get fed, the food is cold and sometimes you can't even really tell what it is and Memory Care they do have some stuff that are great, but most of them are lazy and when you request a welfare check in my experience, it was left and addressed.

Well since I was younger than my husband who had severe dementia he wasn't accepted at most of the activities for independent seniors. The staff and facilities were good but I did not like the food.

Initially the facility and staff were very on top of everything, helpful and accommodating. But once they had our money and she moved in things changed. They didn’t get medications on time, a week post appointment the antibiotics hadn’t been received, room stunk of sewer and multiple requests went unanswered. It was difficult to get the help needed and it seemed as if there were constant additional charges. My mom didn’t even live there a month before passing but we paid for 2 months and the medications were more expensive than getting them from the drugstore. I don’t recommend.

#4--I rated quality three points because of the caregivers, not the administration. They are understaffed and overworked. No administration is here on weekends. #7-- Activities are almost nonexistent. The calendar blocks are filled, but most activities listed, are nothing. (example- I asked what "walking with wisdom" was all about. Was it a group with discussion? I was told that a resident may choose to take a walk in the courtyard and reflect. NOTHING! Anyone can do this anytime. The Friday outings include either Walmart, Dollar Store, lunch, or something similar. #8-- Value - SAFETY is a serious issue. In order to get a nurse, we have a button that sends your room number to a care partner. The care partner comes to your room as soon as she can (too many tasks demanded of them). The care partner gets in touch with the nurse. The internet goes out many times. When it is down the call button does not work. There are many other safety issues, but I only gave one example.

Food is a big part of a resident's life at an Assisted Living Facility. The food at the Village at Rancho Solano is consistently poor, late or unavailable. Meal times at the Village are supposed to be 7-9 am, 11:30 - 1:30 pm and 4-6 pm. However, in addition to being poor quality and bad tasting most of the time, the residents are often kept waiting for over an hour for their food. Complaints to the State, to the Ombudsman, to the Executive Director, to the Corporate office of Pegasus are made time and time again to no avail. The Executive Director always has some kind of an excuse as to why the food is not served in a timely manner or certain food that was promised such as dinner rolls are not available. In Memory Care, where the residents don't have a voice, the food served is often cold and late and when residents want more, they are told there isn't any more available. With many residents paying over $[removed] per month for room/board and care, this is uncceptable.

There is constant staff turnover from top to bottom. They do not have any activities for the residents. We were very disappointed in the experience.