Pegasus Senior Living, LLC

I think they have a high staff turnover that affects the consistency of things like making the bed and laundry service. It has improved in the last week. I love the way they treat the residents, very kind and caring. They all seem to know my dad's name and greet him when they see him, that means a lot.

Bridgewood Gardens was very quick to address our families needs. We needed to move our mom from rehab to assisted living within a week. The staff took action and helped making this happen, worry free for my family. Thank you, that means so much!

I think they need quicker food services. I personally would like a combination of easy living and more lively music and entertainment.

Staff seems good. The housekeeping is good. Communication with the family- fair. The meals are good. I would possibly recommend this facility to others, but we are still pretty new to the facility so its too soon to say for sure.

The move in process was all you might expect. Difficult communicating with Xfinity regarding getting TV service. Plan on more time than you think it will physically take. The meals are good quality, but I do wonder if they could use more variety. After doing a thorough study and understanding all, you would probably be very satisfied here. They have a lot of planned activities. Excellent staff all around, for the most part. Cleaning is usually good in unit. Maintenance is quick to address needs/repairs. The dining room staff are good, but seem a little short of help. The Director spent an unusual amount of time answering family members' questions and concerns.

Staff is warm and inviting, individual resident needs are taken into consideration to provide an optimal living experience. Food is nutritious, and delicious and tailored to the individual resident's needs. A very welcoming overall experience.

Overall we are mostly pleased with my mother’s care. The staff works hard and are very caring on the whole. They should be paid more; especially since the cost to live there went up quite a bit recently. Also, it would be nice if the memory care residents were included in more activities.

Our mom is very happy at Evergreen Place in Brockport! She feels her room is very cozy, and the housekeeping staff very accommodating to any needs she has. The food is delicious and she especially likes their chicken, turkey and pasta dishes. Her interaction with most of the CNA‘s is positive and uplifting. She has two aids that she feels love her like a mom. When you walk in you are greeted warmly and they always feel welcome. Emails are answered promptly by the Director [name removed]Mom loves the music activities, and the sense of belonging to a community. Overall, it has been a positive experience with a few bumps in the road but they have been minimal. We are happy.

Most of the staff were great. I picked ot becuase the cost and location were great. I would recommend to others but watch the billing. Twice they tried to bill me for the entire month when dad wasn't there.

I am happy with my father there just sad that the staffing shortage is an issue. But not evergreens fault.

The staff at The Legacy at Forest Ridge are very helpful, but on the Memory Care side, it is not always easy to get in and out of the locked area. I recommend that they use a door code or some other way to allow the families of Memory Care residents to visit their loved ones more easily. In addition, this facility does not include personal hygiene items, which others may. Housekeeping is weekly and they do a good job, but laundry tends to get mixed up a little. I would recommend The Legacy of Forest Ridge if you live in the area.

Overall I would say if the resident has ANY care needs it is tough there. Geared 100% to independent living only. Lots of hidden fees. Location is outstanding. We would say the person needs to be entirely independent and if that person is showing any signs of debilitating or memory loss they need to go to a community with steps to the community to avoid another BIG move. We picked this community because of the location and the way we were treated when we toured.

The main reason we chose The Landing at Queensbury over other places we looked at was because of the location, the great sales pitch, and it just seemed to be the best choice in the area. The staff for the most part are very nice. The food seems to be hit or miss. I think that the cost for what is provided seems a bit excessive.

The Havens has been a good experience for my father-in-law and for us as well. He enjoys living there, he especially enjoys the activities. Unfortunately, my father-in-law is a very picky eater so the dining experience has been a little underwhelming for him. That was the reason for the four stars below. As far as the staff, they are friendly & very helpful toward our needs. [name removed], in administration, has been very helpful to us and a joy to work with. So, The Havens has been a good place for my father-in-law. He has made many new friends.

My mother has been a resident since 2019. She loves her apartment and activities offered. She also enjoys her meals very much. I however, have had a few issues with the care plan, med technician, and bill preparation. Overall happy with her care.

My parents are currently residents at The Landing at Queensbury and their experience at this facility has been very good so far. The care services have been great. The staff, cleanliness, friendliness, activities and value for cost have been very good. My parents are doing very well at this facility and seem to be settled in well. I would recommend The Landing at Queensbury to others.

My loved one likes it and saw an old friend there which convinced her. Big Catholic community and Mass on Sunday. It's a nice place and the people are very friendly.

My mother, at 102 years old, had a difficult transition. In her short time at Dunwoody Place, she was aware of the groups that had formed and was fortunate to find an Asian couple that accepted her, but otherwise felt isolated. The staff were supportive of her when she made her needs known. They were kind and supportive of her and me when I was helping her when she went on hospice during her final days of life. The staff was willing to forgive the extra weeks of money that was due by contract after she died, which I appreciated. My mother did not live to collect her free month of care that was part of the signing bonus. Because of her age, activities were nothing that she wished to engage in. Part of the time she was there, the movies were not working and the other times required an expertise with technology that she was not capable of. The personal care model that Dunwoody offered worked well for her. She could get the care that she needed and did not have to pay the huge fees for care that she did not need that were being levied at other senior care centers. Most importantly, my mother was treated with dignity and respect for her capabilities and her needs.

I picked this community because of the lower cost, friendly staff and residents and overall design.I mostly love it, and would recommend to others.

When it comes to the cleanliness our loved ones apartment has cockroaches but the facility is clean so a 4 for the overall cleanliness of the facility. The food could be better. Based on the experience we have had so far, we would recommend Brookdale First Colony to other families.