Pegasus Senior Living, LLC

The nurse has repeatedly been reported for causing a hostile work environment with other employees, and if he acts that way with his employees who is to say he’s not that way with residents? He is extremely unprofessional , since the change of management the facility has went completely down hill. There is so much drama and pettiness, it’s no longer about resident care. I had no idea that it was a nurses job to sit at the front desk watching videos, or on the couch in the sitting area watching tv. If this isn’t enough, the executive director doesn’t take any of the reports seriously.

They considered my father a fall risk so they locked him out of his room for 14 hours a day so they could “ keep an eye on him” he is 95 and in memory care and don’t remember to hit his button when he wanted to get up. Absolutely understaffed and uses an agency for its help so there ‘s no consistency in the staff. I most certainly don’t recommend.

It was a terrible experience for my loved one and family. I wouldn't recommend anybody sending their loved ones to this community. If you do place a loved one in the community; I would recommend you place a camera in your loved one's room, and remove any personal belongs of value from your loved one and your loved one's room. My loved one had personal belongings stolen from them, and this was a horrible way for my loved on to end their time on this earth.

When a resident passed all the staff was worried about was who was going to take what home from the residents room. The residents are no longer valued, I’ve been up there numerous times and the language that the male nurse uses is completely disgusting and inappropriate. For someone that works with the elderly he has no respect for the staff, his residents, or their families. No matter he is reported nothing is done and you lose your job over It.

The facility is really beautiful but the nurse is very vulgar and very sexual, memory care has no activities there is an activity director but she has the RA doing activities. I only seen her interact with a couple of residents. The memory care director is serving the food, the housekeeper is constantly on her phone the only thing I seen her do is sweep and mop the halls. My mom has ran out of meds several times and the nurse doesn’t call until she’s been out for a couple of days.

what a mistake i made coming to courtyards....the management does not care for the residents as they do not honor our contracts with care... the turnover of the caretakers is unheard of....you are lucky if you see your caregiver twice in 1 week...................soon we will be ushering our 4th director since december as well as there entire staff....with no direction or leadership from staff why stay here...? you know how many residents have left to other better assisted living locations... and lastly the meals are extremely unpleasant....was told they have 5 postings for culinary hirings but meantime we have to eat sub-level food when we residents are here to improve our way life/health...i have contacted corporate offices with resolution or call backs........from the top to the very bottom management/corporate offices does nor care whatsoever!!!!!!

It is hard to join in any of the activities because there are a lot of cliques and the ladies think they run everything. When I moved here they said they would deliver food until things get better. When the food came, every meal was cold. I ended up just cooking my own meals. It is starting to get better but I still do not like what they serve and the names are crazy, you never know what you will be getting served. The head of maintenance came and talked a big talk when I moved in and he has yet to take care of the things that I have put in 3 tickets in the last 4 months and he has not helped me one bit. Every time I see him in the hallway he turns the other way. The turnover of everyday staff as well as management has been crazy. It changes everyday and we never know what is going on. I wish I had never left my old facility, the quality and friendliness was much better over there. If I had known then what I know now, I would not have moved here. I would not recommend them to others looking.

This was the most depressing tour that we took while looking for places. When we showed up there was an ambulance outside and the person was talking about new vacancies. They put us in an office space that had no windows in it and it was just overall a weird experience. We knew right away this was not the right fit.

I would tell others to never take your loved ones to The Courtyards at Mountain View. Look elsewhere.

Very new, shiny, and nice community. The director is new to the industry and this was a downfall for us.

This community was awful. The woman who was in charge had the new guy come in and sit down with us. Every question we asked she asked him to answer and he had only been there for two days. He did call back and try to fix the situation. however, our overall experience was not good. We never saw a resident and were not allowed to speak with any other residents. We never even seen any other workers either.

The community was very lovely. We had an evaluation before we looked into Glenwood. My loved one needed more care than Glenwood said she did. My loved one was able to leave the community and was missing for many hours. They then moved her to full memory care and tried to increase the price by almost {fee removed}. We decided to move and they tried to charge tell us we needed a 30-day notice. We were told if the community didn't work we would be refunded part of our deposit. They would not refund this to us. It was a horrendous experience. I would not recommend this community to others. The sales director was amazing and I appreciated all she did and was very caring and helpful.

I would say not to go to Glenwood Village. We moved in to the community in the fall. There was no Executive Director during our move in. When a new Director came in there was a large turnover of staff. The Director promised more transparency and it didn't happen. When I would call to check on my loved one, the staff was very rude. The outside had a large amount of garbage outside resident's rooms. It was disgusting that my loved one had to wait for assistance to go to the bathroom and they fell. During this time the nurse wouldn't help with them during this time. The doctor ended up having to call for an ambulance.

The last Administrator who seemed to be great must have taken all the food with him. Since he left Dad says the menu now only gives you one option a meal, small portions, bad quality food. He said it reminded him of Food the army gave during the Korean War.

There are not equipped or have the skilled staff for dementia with behavior problems. I chose this community because I was impressed with the facility. They told me the staff have been they for years and there wasn't a high turnover. Two months after he moved in, the director quit, and new director came in and fired the entire staff and brought in all new people. I don't believe he was cared for properly. I would not recommend this community to other families.

The worst. Don’t place your loved one here. Management is horrible and they have major systemic problems. It is beautiful and is great during the week days- but the nights and weekends are a nightmare. Nights are under staffed, so the caretakers cant possibly get to everyone. Residents wondering around asking for help with no-one in sight. Care-plans never get read and the caretakers are so overworked and underpaid that they cant keep them. So they never know what to do. If you do put your loved one here, be sure to get a camera and advocate for them.

Not impressed at all. Very overpriced for the services provided. Staff is unfriendly and management never addresses problems. Place is run down, dirty and depressing. Food is not good and activities are nothing residents would enjoy. Housekeeping is extremely minimal. Can’t say anything good about this place.

Ugh! Since the takeover from Brookdale several months ago, this place has really gone downhill! The food is still good, and the place looks okay, but the services and amenities are nearly non existent! Laundry and cleaning services are spotty at best. Staff is greatly reduced, and activities are few and far between. This place IS NOT AS ADVERTISED! I will be taking my loved one out as soon as I can.

An absolute nightmare in my opinion. Mom was one of the first to move in and the place was new and beautiful. We were promised Mom would be loved and cared for and receive the assistance she needed. Unfortunately they did not realize we love our Mom very much and would visit Mom 4-5 times a week to make sure she was doing good. We went through two years of changes in management and staff and every time it got worse. We were told what they thought we wanted to hear. After we were allowed to put video surveillance in her room everything went down hill. Retaliation is to say the least. Now we had recorded proof of what goes on there. In my opinion I would be very Leary of this place. Unless your parent is totally independent, moving here could be your worse nightmare.