Pegasus Senior Living, LLC

We ended up wasting a lot of money here. They underwent new management while my loved one was here. The food definitely went downhill, but I guess it was still okay. However, their care response time was not fast enough, and it was time to look at other options. This is definitely for someone who has a lot of money.

It's reasonably priced but it's not best quality of service and that's where I'm having an issue. They have a system where you press the pendent and we were told a caregiver would come in 8-10 minutes and it took a half an hour. My mother is on oxygen and if she was having an issue with her oxygen, in a half hour my mother would have been dead. I'm trying to make them understand the seriousness of not answering my mother's call. She doesn't call for things like turning on the TV. When she calls, she needs help. They promised me some thing when I signed a contract and it's not coming through. I'm giving them an opportunity to clean up their act. I've already told them I'm not sure this is going to work because the issues I'm having are life threating. I think things should be better. On the outside it's excellent. The food is great. If my mother didn't need assisted living I think it would be fine. I think it could be better is there was a better administrative system and more staff. I would recommend it with out the assisted living. Everything else is fine.

They didn't communicate well. One caregiver wouldn't give information to the next caregiver. It was laxidasical care. My dad got really good physical therapy there but over all I was not impressed with the caregiving.

During our first visit, we noticed that the staff seemed unmotivated and not very helpful. Make sure to pay attention to the staff when you visit. When we approached the assisted living desk to ask about our mother’s cleaning, bathing, and laundry schedule, we were shoved a three-ring binder with no explanation or guidance. There was no attempt to walk us through the information or answer our questions.

The initial meeting and tour with [name removed](marketing) went very well and I believe her to be sincere about the care given to their residents. We moved dad a few months ago, and have experienced very little of the care we were promised, including him getting his medicines regularly. I would not recommend them to anyone without some incredible process improvements.

It seems like everyone is kind, seems interested in care, and available until you move in. Good luck getting personal attention here.

The salesperson was really nice and helpful. However she was singing a rosy picture that did not match the facility or the rest of a lot if staff. This was a year ago and I hope it has improved. I made contact with corporate a short time after [facility removed] moved in. They were padding the care and refusing to make changes as we were assured they would. That issue got resolved real fast, at least for [facility removed] . Call lights seldom get answered within an hour much less the 15 minutes we were told. Laundry gets forgotten and/or lost frequently. I have stayed completely out of the mess since then as I felt guilty for leading them there.

There wasn't too much I like about the community except the residents and kitchen staff. They can improve in a lot of areas but what should drive the community is the safety, care and well being of the residents.

The common areas of the facility are really nice. They keep them up clean. They need to work on their food. It's disgusting especially up in Memory Care where by the time the residents get fed, the food is cold and sometimes you can't even really tell what it is and Memory Care they do have some stuff that are great, but most of them are lazy and when you request a welfare check in my experience, it was left and addressed.

Well since I was younger than my husband who had severe dementia he wasn't accepted at most of the activities for independent seniors. The staff and facilities were good but I did not like the food.

Initially the facility and staff were very on top of everything, helpful and accommodating. But once they had our money and she moved in things changed. They didn’t get medications on time, a week post appointment the antibiotics hadn’t been received, room stunk of sewer and multiple requests went unanswered. It was difficult to get the help needed and it seemed as if there were constant additional charges. My mom didn’t even live there a month before passing but we paid for 2 months and the medications were more expensive than getting them from the drugstore. I don’t recommend.

#4--I rated quality three points because of the caregivers, not the administration. They are understaffed and overworked. No administration is here on weekends. #7-- Activities are almost nonexistent. The calendar blocks are filled, but most activities listed, are nothing. (example- I asked what "walking with wisdom" was all about. Was it a group with discussion? I was told that a resident may choose to take a walk in the courtyard and reflect. NOTHING! Anyone can do this anytime. The Friday outings include either Walmart, Dollar Store, lunch, or something similar. #8-- Value - SAFETY is a serious issue. In order to get a nurse, we have a button that sends your room number to a care partner. The care partner comes to your room as soon as she can (too many tasks demanded of them). The care partner gets in touch with the nurse. The internet goes out many times. When it is down the call button does not work. There are many other safety issues, but I only gave one example.

Food is a big part of a resident's life at an Assisted Living Facility. The food at the Village at Rancho Solano is consistently poor, late or unavailable. Meal times at the Village are supposed to be 7-9 am, 11:30 - 1:30 pm and 4-6 pm. However, in addition to being poor quality and bad tasting most of the time, the residents are often kept waiting for over an hour for their food. Complaints to the State, to the Ombudsman, to the Executive Director, to the Corporate office of Pegasus are made time and time again to no avail. The Executive Director always has some kind of an excuse as to why the food is not served in a timely manner or certain food that was promised such as dinner rolls are not available. In Memory Care, where the residents don't have a voice, the food served is often cold and late and when residents want more, they are told there isn't any more available. With many residents paying over $[removed] per month for room/board and care, this is uncceptable.

There is constant staff turnover from top to bottom. They do not have any activities for the residents. We were very disappointed in the experience.

The initial part of touring the facility seemed nice and that it had everything we needed. Moving in was fine and at the beginning, it seemed like everything was going well. Then progressively they started to lose more and more employees. The food started to get really bad, they didn't have any kitchen help and then they ended up taking away the nurse. Having the nurse there on staff was one of the main reasons that we were attracted to this place because our Nana needs some more medical care and once they took the nurse away, she was not getting any of the care that she needed. We ended up moving her out of the facility after having multiple issues with medication, staff turnover, and the food declining significantly. The facility was mostly clean. I didn't see a lot of housekeeping issues, but as the staff turnover happened, I did notice things start to get a little bit more messy. Overall, though I didn't see any problems with the cleanliness. Overall, the staff was very friendly. However, once we started raising issues with the upper management, we had some problems with them. They wouldn't return our calls, wouldn't get back to us and we found it incredibly frustrating to have issues that needed resolved, but no one would contact us because they knew that we were frustrated. Again, initially in the beginning, the care was great and they had a sufficient amount of staff. But as the months went on, they lost so many staff members, and we definitely felt like the staff turnover was due to pay issues and not having enough support. We later learned from the Director that some of the staff issues were due to to People not coming in and then having to crack down on employees. Her care suffered drastically and there were a lot of times where things were missed. She lost a lot of laundry and sheets, they never came back from the laundry service. There were days where nobody would come in in the morning quick enough, and she had to sit in a wet or soiled bed. The time it took for someone to come after she pushed the button on her necklace was sometimes greater than 20 to 30 minutes. I was so frustrated by this because if she had fallen or something serious had happened, no one would get to her for quite a long time. In the beginning the food was OK but not great. As a month went on they lost their chef and a bunch of kitchen help so the meals were absolutely awful. We went to eat with her several times and the portion sizes were similar to that that I would feed my toddler. They were extremely small, tough, hard to eat, un appetizing and looked like they were just out of a TV dinner. Nana complained a lot about the food all the time and was a big reason why we ended up moving her, as well as the care problems. all of the other residents that she was with also complained about the food a lot and were met with no help or solutions. The food was absolutely awful. The amount of activities was sufficient, but our Nana didn't participate in any of them. I felt like if they had adequate levels of staff that they could have helped her to go on some of the excursions or do some of the activities. But because there was no one really keeping an eye on her, no one was there to help her to get to the activities or remind her or wake her up on time We ended up moving Nana out of this facility because the amount of money that we were paying per month was not at all acceptable for the amount of money that we were paying. The food was horrible, the staffing issues were nonstop and they took away the nurse which was a huge draw for us to have her there. We were not getting the value that we were promised when she moved in so we moved her out.

My mom was in the memory care facility less than a month before she suffered a big fall that lead to her death. I found that they had a lot of good intentions and the program in general was structured well. Unfortunately, they were chronically understaffed and most of the time would not follow along with their schedule of activities for their program. I would be very cautious about putting a loved one here who is higher need and a fall risk. They just don’t staff adequately and can’t handle higher need residents. I feel overall mislead that they could handle my mom’s needs and that they planned to deliver the programming and care as promised.

Overall the care was poor. The nurse had no idea what she was doing and there was only ONE for the whole facility and she would leave at 5. I constantly would get calls saying she fell what should we do (why would they be asking me when its their job).. or asking me to take her to hospital. They didn't watch her. She fell constantly or would sit naked in her room unnoticed. Terrible experience especially since it's very high dollar place.

I would tell a friend to stay away. The leadership at the Rivers is dreadful. I have never dealt with anybody so lazy, dishonest, untruthful, and as irresponsible as [name removed]. He blew me off for 3 months while I was trying to get my final invoice. When I finally got ahold of him, he lied to me by telling me that my bill was all paid up and then sent me to collections. He repeatedly told me he was going to look into things or fix this or that and never did anything he said he would do. Also make sure you read the contract. I had to pay rent at that place for 30 days after my dad died because of a clause in the contract about giving notice. My dad died in May of 2023 and I just now (11 months later) got the mess from the Rivers all untangled.

A few months ago it was a good place to be but in my opinion the new management does not care about the residents or there staff , in memory care there has been a 100 percent turn over in the last 2 months. At this point I would not be recommend this place.

The food served to the folks here in Gig Harbor is terrible. We have eaten with our parent several times, and could not believe what was being served for the amount they charge to have my parent there per month. Please do something to fix this. My parent complains very little, but does not like the food and so rarely goes to cafeteria to eat. This should not be happening! If it does not get fixed, or get more healthy for these folks who deserve to be treated to decent food, I will complain in a more professional way.