Pegasus Senior Living, LLC

There were numerous charges for items that while we toured and communicated with staff ahead of the move in, were never revealed. The rental staff person went out of his way to gloss over questions and make it sound like certain services were included, when in fact they were not. Our Aunt also had a small dog, for which she was paying a large monthly fee to have the dog walked several times a day. It became clear that the dog was not being walked. The dog was lucky to go out once a day. We purchased pee pads that were left for days without being changed and here apartment became unlivable. Every time we complained about this or the numerous lack of care issues, we were assured that things would change and they were experiencing understaffing. Things never changed and our Aunt’s health and disposition rapidly deteriorated over the course of the year. The Executive Director never took any action to make sure numerous issues were addressed. We moved her to avoid dire health consequences.

I firmly believe my family was sold a bill of goods. [name removed](?) was our initial contact & she told us how good this place was. We decided to check my 84 year old mother in thinking she would be well taken care of. The staff for the most part are helpful & friendly; however there are other issues. She has been there 3 months & they have cleaned her room maybe 4 times. Contract states room will be cleaned weekly! I spoke to the Manager, twice & he promised to rectify the problem. No improvement. Also, I have personally experienced the food there & it is horrible! Really, small Frito pie & a thin slice of cake for dinner? Again, spoke to the manager & he indicated he knew the food was not up to par & was working on getting the situation fixed. That was a month ago & my Mom says the food is worse! How is this nutritionally fit for older people? Very disappointed & am considering moving my Mom to another facility! Would not recommend this facility at all!

Dad was there a year, we came to Parmer Woods believing what they said we could expect. Assisted living for 1 month. Were told he would be accompanied to activities, wasn't done Memory care after a month in AL Were told how good the connections program was by Dr. Petersen. It composed of keeping the body moving by exercises and the brain functioning by art, word games and several other activities. Very seldom did we see this happen and we visited every day. Usually found everyone in front of the tv with no interaction by staff. My dad had oxygen and we purchased the Inogen machine to make it easier and most of the time the battery was dead. Was supposed to re-charge batteries at night while he was on the oxygen concentrater. Not always done. My dad had hearing aids and in a year staff didn't really figure out how to put them in properly, even with a diagram and instructions by my sister. No executive director for 8 months out of 12. No accountability.

If you are reading this you are trying to decide-take my loved here or not? Would you drop off your Kindergartener at a place that was lacking many important personnel? “Looked good” but didn’t treat your child with respect, wasn’t kept clean, or attend to their health? *No executive director (No leadership for 8 months out of 12 and counting) *No Memory Care Activities Director (Residents watch TV or wander a large majority of their day) *Inconsistent front desk coverage (people pulled from other jobs when they could be helping residents As you take the tour- would seeing new plants, pretty flags outside, rearranged pictures, names of rooms like Music Room that are not used, cookies for free make the facility great?? Nope! It’s how your loved one is treated ! We communicated concerns numerous times- we were met with defensiveness and no follow-through. This facility has a lot of masked problems! There so many other better ones.

The staff was extremely unprofessional, very unkind and never wanted to help. The management was horrible as well. Never available, nor willing to help. They are extremely unorganized, they never set up my family members profile the time they were there and my family member had to be hospitalized twice in their short stay. I felt so stressed and felt like I had to go and check on my family member every single day. The staff wouldn't reach out to the doctors even after paperwork was filed for their on call doctors. The Director let his managers run the show and never seemed to know what was going or coming. Honestly, it seems like most of these facilities are the same. Family members that are having a hard time caring for loved ones reach out to these facilities for help and guidance and a safe place for their loved ones. Unfortunately, they put the "business side" first. Thank you for allowing me to review this place.

My loved one was a resident at this facility. I would not recommend this facility to family and friends. Our experience with our loved one at this facility was terrible.

Went in to visit an old friend I been looking for. I informed her the family told me she was here. She was too busy on her phone to direct me in this large place. A resident offered to help me.Customer service at the main entrance needs to be more friendly.

Very slow emergency response. Housekeeping was less than stellar - Common areas were very clean and attractive. Staff were very friendly. Didn't do what was agreed on. Ie: Bath assistance, slow to respond to calls for light change and repair. Kitchen not always staffed. The attendance people had to do food prep one day. At the end of the day, I would probably not recommend this place to others. We had to move our loved one somewhere else.

Mom moved in just before the covid lockdowns began with cold terrible food delivered to the rooms. Sometimes, NO food delivered at all :( She would call me, crying that she had been forgotten. All the blame was placed on the virus, even 2 years later. Visiting hours were cut to 9 to 5... who can visit their family if they work during those hours & there is no access after hours? Mom would call for bathroom assistance, & the caretaker would come in, turn off the button, saying they would be back, then never return. Detailed conversations with staff & promises to do better only lasted for a week or so, then back to terrible. One day, I went over there mid-morning, and she was in desperate need of medical attention. Barely responsive; didn't staff see this when taking her blood sugar (which they were to do every morning)? YET her dinner box & breakfast box were stacked untouched in her room. We took her out of there... 2 years of terrible care was too long.

I been living here a few years. Before this building was sold to another company. I feel like this place is not met up to it’s standards. A lot of my friends are moving out. The good staff has left and we are forced to keep quiet on why. The food is no longer good and the lady in charge is not fit to work with us or the staff. I think the higher up will not listen. I have had things stolen after due to them allowing people right in.

I was looking for a place for our aunt who will be moving here in January she needed a place to live. I placed 3 calls last Thursday morning to the reception but was placed on hold for a good 10mins. to be told to leave a message no one was available. No return calls after 3 left messages. One time I was told by the reception that they could not transfer phone call due to being in an apartment with resident. I gave up and will not call again. I found a place elsewhere.

We moved my relative in there and it was going good at first but after a month it went down hill fast and we moved him quickly. They wouldn’t change his his clothes so he’d be in the same clothes for days also sleeping in them with his Ted-hose and shoes on all them days. Poop on the toilet seat for days at a time also poop on his thermostat. His room stunk. Found one of his pills on bed and another on floor. Witnessed other resident sitting in his peed pants and chair not being sanitized after he got up. Witnessed another resident getting yelled at. Have pictures documenting.

Arrived with my mother 15 Mins. Before scheduled visit. She thought the staff was very friendly. When we were finally seen by the Marketer. She repeated herself about the apartments that she had available. My mother has a very hard time walking and it seemed to me that all the Apt. were so far. We were told by a current resident to look else were. The building was falling apart and had an Infestation with Bed Bugs. Not sure how true this was but after tour they gave us a pie. We visit a few other communities. I really had bad vibes. So, i have to say I'm going with my instinct. Sorry to waste their time.

Smelled like urine. They promised a lot of things. They were feeding the residents out of a food truck, because the kitchen was down a few months. My loved ones hair was greasy, and did not have a bath in almost two weeks. There was lack of communication with upper management, and they did not return my calls. I would not recommend Evergreen Place to anyone.

Mom and I went looking around Fort Worth for a Nice kept Assisted living for my Grandma her Doctor wanted her to have the help and care she needed. We were sent here and it is a pretty place the people were real friendly. We were invited for a meal from the Marketer. Who rambled on of what was provided. We should have known it must have been for the sale and her speech sounded rehearsed. We end up taking a apt she didn’t want but was told if a apt she wanted came up she would get it. The Apt. she been staying in had leaks that never been fixed and covered up. We found out a couple months ago she had mold in the walls due to leak. They did put her in a temp Apt. But in top of the money she spent on living in a apt with mold. She has to pay a home health a extra [removed] to see her Twice a day on top of that. She has been a good sport but we just found out they have Apt. with bed bugs and still can not get rid of them. We feel betrayed that we were not told the truth before moving in.

We toured many places prior to moving mom into Town Village Crossing. Initially we loved her new community but lately, the community is not the same. Not because of the hourly staff but because of the management and corporate. The food looks better than it taste lately. We arrived to eat a meal with mom and was disappointed in the food. Meals are included in her rent and the quality is not what it once was. The potato salad had radishes, the salad bar lettuce was old and expired, and the food itself had no flavor. The community recently changed internet and phone providers and it’s been a nightmare ever since! Prior to the change, we paid for mom to have her own modem. Initially, we didn’t like having to pay for it but looking back at it now, we would go back to paying for it without complaint. The community has one person, [name removed], who handles all the complaints and fixes the problems when it’s fixable. We made the mistake of asking [name removed] once for help…well she was no help. She was rude

The air conditioner in Mom’s apartment is still not functioning. No response to work orders. Why a dinner of frozen peas, undercooked rice? Staff said they don’t have enough kitchen workers.

My mother in laws apartment has not been cleaned in a month and is over run with bugs. Its so bad she has a can of raid on her walker. It is gotten so bad that we are moving her in with us while on a wait list for a new place. They are not living up to their lease with cleaning yet demanding my mother in law give two months notice. Nor are they giving a break on rent for not cleaning. The attached pictures were taken the day of her last cleaning. We have been leaving messages all week for the manager ([name removed]I believe is her name used to be [name removed]) and were still waiting. So bottom line don't let your loved ones move into this dump.

Our mother is in assisted living at the Legacy at Falcon Point and doing well. The food is excellent, the staff is very friendly and the place itself looks beautiful and always smells clean. So....we move my father into Memory care there. Again - very pretty, clean place BUT.....almost no staff at all. We have hired sitters who can verify - there was NO STAFF member on the Memory care for 2 out of the past 3 nights. Residents were roaming the halls - one suffered a large cut to his hand. Our sitter needed some help changing our father but her knocks, calls and please for aid went unanswered. We have talked with the head nurse and managing director. Yes we know workers are in short supply but come on, you just can't leave Memory care patients unattended. The model there is to have ONE caregiver overnight for 6-10 memory patients AND 80-100 Assisted living residents.... How is this even legal? Shame on you Legacy at Falcon Point...

Removed my mother from this place because of the nurses unprofessional attitude. Medication issues ignored and I've never heard any nurse talk that way before like he does. This man can be heard from a mile away no matter where you are. It's very rude and offensive. He cant make a full sentence without cussing. If you have an opportunity to talk to residents and families please do before moving to this place. Please take this seriously looks can be deceiving.