Pegasus Senior Living, LLC

The staff is very kind and helpful, however short staffed. Meals, activities , housing and the environment are excellent. That's all!

There was lots of staff and management changes while we were there. There were staff issues that affected both the food and activities so I didn't get a realistic picture. They aren't the only place with staffing issues. And I like the new director they brought on- he's good.

As with any place be an advocate for your loved one. Don't assume care is being given and ask for extra services if needed. Found out that there are services available that are not advertised.

I'd say the staff is pretty friendly with my dad, he even made friends with one of them. Facility offered all types of services if any type of care needed to be changed, of the places I visited, this was the best bang for the buck. My dad seems pretty contempt with where he is at.

Mom is happy there and has made good friends and feels that it is a good value.

My experience when I moved into my apartment was wonderful. There were some minor exceptions that were corrected when I brought them to the attention of Brookdale West University staff. However there is still one work order still pending and is the paint in kitchen/dining cabinet sides doesn’t go down to the carpet. Dinning and food services great. Cleaning services are thorough. Front desk services are excellent.

I don't know how to rate value for cost. I feel comfortable leaving mom there. It's not like her living with me. At this stage they are doing a better job than me. They could use more staff in memory care especially on the weekends. I'm so glad they keep the memory care area clean. The lady that cleans mom's room does a fabulous job. Mom loves the food. Sometimes there are activities for the residents but that person gets pulled sometimes to work on the assisted living side. She has a great personality. Perfect for working with residents.

I was basically happy with the care, but my father wasn't encouraged enough to get out of his room. He spent too much time in bed and had multiple falls. He spent his last month in memory care with much closer supervision. I was very pleased with them.

We have had a good experience so far. Mom has a lot of complaints but that is typical of her and not necessarily a reflection of their quality of service. The one complaint she has which is justified though, is the food. It seems that they are short staffed and the dining experience is unremarkable at best. I would expect better quality meals for the price she is paying. That aside, I would recommend the Landing to anyone.

The staff is friendly and very helpful. Highly recommend Evergreen Place.

I encourage those who are looking for opportunities to sample Houston dining, local sites of attractions and overnight trips offered. Brookdale is the place for these experiences. There are also many residents who are satisfied to meet others without leaving the property with games and music. Safe, busy community and courteous staff.

Everyone is friendly and respectful. It's been a pleasure up to this point. I don't see any problem with the food but my parents are used to their own home cooking. They don't complain about it anymore.

The overall experience has been good, but small population and my mother felt like outsider because the eating groups had been formed. The cleanliness is good, but washing machine in my mother's floor was. It working so had to walk the steps to do laundry. The friendliness of the staff is good as well as the quality of care. My mother says the meals are just mediocre. I wish the activities director had reached out to her more. Having regularly scheduled movies would have been appreciated because that shared room meant others would be there or know how to operate the equipment and my mother did not know how to do that. It was less expensive than [community name removed] and appreciated that. Also the method of assessing cost felt fair. At [community name removed] assessment felt very arbitrary and high. Much more transparent at Dunwoody. Place. Also that care was delivered as needed and wanted rather than forced was very much appreciated. Also staff was supportive when my mother was on hospice and died. They would come help me change my mother. Once they helped wash the sheets for me when They saw I was looking for a working washing machine. The person in charge of Dunwoody was lovely and very understanding

The facility is very nice, clean, beautifully appointed, friendly helpful people and great communication. There is a variety of activities every day, including outings and musical performances and many special events, like bbqs and picnics that include family members. The staff was easy to get to know and communicate with every day. We received phone calls if there were issues. Unfortunately, as with many facilities, they were sometimes understaffed.

However, The communication from the Havens to resident family is absolutely HORRIBLE. For example: 1) Families were never notified when the entire facility was in isolation for weeks due to Covid outbreak. 2) The facility was without hot water for 4 days. At an assisted living facility, this is a health crisis. 3) Management staff has changed 3 times since my Dad's arrival. 4) Voicemail recording is from the previous manager.

Meals are ok but I miss having control over salt and sugar intake. The fish is subpar, I only eat it when I arrive at the beginning of the meal, otherwise it is cold and overcooked from sitting in a warmer. Still one of the best points is that HEB is right next door.

The overall experience is based on the activities available for entertainment. The cleanliness is based on how well the housekeeping staff cleans the residents rooms. The friendliness of the staff depends on which department. Management is friendly, but the med techs would get a 2. There are a few very nice and helpful techs that deserve a 5. the others are awful and I wouldn't even give them a 1. Quality of care is based on the performance of the worthless med techs. Meals/dining is a 2 based on quality of food and managements inability to order the correct quantities. They are always running out of the more popular items. Activities is based on the hiring of the new activity director. She is good. A 10% rent increase for 2024 was really high and unaffordable for most residents. Some had to relocate and others had to downsize.

I like this place when they have something for me to do. All the people here are good and they are like family.

All these places are expensive....not sure about the value for cost. The original manager left due to health problems, the replacement was a rookie manager who seemed overwhelmed....a new manager starts Monday. She's not a rookie so let's see how she does

Our experience with Parmer Woods has been overall very good. They definitely can improve in several areas but they have had several staff issues (people leaving). I would like to say that the person that helped me via Places for Mom was exceptionally excellent