Pegasus Senior Living, LLC

The apartment air conditioner thermostat didn't work properly - and never got fixed during my mom's month stay. The activity director was suppose to help my mom get involved in the games she was told were happening but the director never followed through. The food quality was poor and the meal service took a very long time - most nights my mom would leave without dessert because they either ran out or took too long to bring to her. My mom and I were very disappointed - the services she was promised were not provided.

Do not move into this place. My room has never been cleaned thoroughly, behind the toilet, etc. The staff is the worst! This is expensive with terrible service, terrible food and is really a very sad joke. Overworked, underpaid, as little as possible and basically just not enough of the right people on hand. The staff hide in their offices and are not part of the resident culture. Maybe the staff needs to eat in the dining room and they can find out what it's like. The food it terrible and dining room service is even worse! Lot's of smiles little follow through. Non-professional, non-professional, non-professional!!!!! Financially taking advantage of the elderly. Basically, they just don't give a hoot about the resident or their family. I am being generous in this review.

Brookdale prides itself on providing a gracious setting including entertainment for residents . We were disappointed to find that staff apparently pays no attention to the enthusiasm of residents in response even to be disrespectful of performers. We saw this as a red flag on our tour and l would be hesitant to place a loved one here.

Unfortunately Brookdale's memory care section has been without a director for many months and the lack of care shows. Not unusual for the most important elder care employees, the caregivers who actually put their hands on mom or dad or gramma or grandpa, to be underpaid and over worked, and that is the case currently at Brookdale Fairfield. It's not that the caregivers don't try but they are understaffed and over-worked and it shows. If you plan to visit hold your breath... UPDATE>>> A new memory care director is on site. When we tried to contact him he was in his office on his cell phone with the door closed. I'm sure it was important. We will give him a few weeks to see if conditions improve, otherwise our family member will be relocating. What a messed up facility in a messed up industry...

I was shocked with the promises and smiles, and then services that were not delivered, rudeness to the family member that checked up on her father every day. The lack of basic medical care when he was so sick with pneumonia and they kept saying he was just fine. I found that whole situation just disgusting and truly pity that rest of the clientele that live there.

The facility has changed hands and is now owned by Brookdale. It's too bad. The administration bottom line is money. I've had a parent there for several years... And we moved out. Billing errors, lack of caregivers, overworked staff combine for a dangerous situation. State has been in several time. Do your homework before you move here.

My loved one really likes it there. They just keep getting bought out by other companies, and everytime they do, they keep raising the prices! The price to visit and have lunch or dinner is $11 a person! Also, if the residents want their breakfast brought up to them, they charge $5 now. Other than that, the staff is wonderful. They take care of the residents. If they miss two meals in a row, they go looking for them, and if they don't hit their button in the morning to show that they're up and awake, they come checking too. We've just heard that people are leaving because the prices are raising.

They are a band of thieves! -100! Always ways to improve!

A bad place to have family under their care. They don’t provide the attention they claim to give. They put on an appearance during the first few days, but afterward they treat people poorly, leaving them waiting in their rooms for a long time.

My mom has had a very supportive environment at the Landing, primarily due to the Executive Director,[name removed] , and the Life Enrichment Director, Heather Prindle. I am very concerned that both these people, the heart of the Landing in Queensbury, have resigned abruptly because of toxic local and corporate management. I strongly urge the management to engage with [name removed] and [name removed] and make needed changes to support a positive work environment. When you lose your best people, it's time for some self-reflection and corrective action on the part of management.

They can improve by: Better communication with the families and explaining the financial portion can get a little better

Short-staffed, poor management, uses agency workers in the memory, which means they are not building relationship for ALZ patients, courtyard has a sewage smell.

Memory care was understaffed, no activities on the weekends, and residents often isolated in their rooms because there was nothing to do. Memory care lacked the appropriate care staff for the level of care required. Administrative staff - welcoming and available. Meals were not diabetic friendly, food was often served cold, and Memory care residents were not offered choices. Memory care had some activities during the week days but nothing on the weekends. Not impressed when a resident had to wait for over an hour to use the restroom with assistance after pressing her button.

My mom was a military veteran and had always been a very healthy and independent woman until she was diagnosed with Alzheimer's. When she developed complications from severe constipation after spending only 7 months in memory care at the Gardens, we were completely caught off guard when we were told that she needed to FIND CARE ELSEWHERE, IMMEDIATELY. I've been a healthcare provider for 25 years and was mortified with how we were treated. In my opinion I suspect her constipation was related to lack of physical activity and basic nursing care, which they agreed to provide when they accepted her money. I highly recommend looking at ANY OTHER place for anyone with dementia. She spent her last month of life between the hospital and a nurse-run adult family home close to us, which provided a higher quality of care at half the cost. Though my mom passed a month ago, we are still being charged for 45 days of care that she wasn't there for and never provided. Please look elsewhere.

I would give The Courtyards a zero if I could. When I first toured the facility, it was all show — a complete dog and pony act. But once my brother in law was admitted, the reality set in. The staff is clearly not trained to handle challenging or uncomfortable situations. After just three days, my brother-in- law was sent to the hospital twice, and then told he could not return. Despite this, I was charged the full[amount removed]for the month. I was promised a partial refund, told it had been mailed — but weeks later, nothing. No check, no communication. My calls and emails have been completely ignored. When I went to collect his belongings, I found a pile of soiled clothing and discovered that items, including a new pair of shoes, were missing. I would never recommend this facility to anyone. Beware. the administrator I originally spoke with, seemed only interested in the money — and now refuses to return calls.

We paid over $[removed] K, and my sister Stayed there three nights. She was in the hospital the rest of the time. They did not tell us they were not taking her back until I called to see if they were picking her up from the hospital, or I was. They charged the whole amount, because her things were still in her room. The day they inform me she would not be allowed back, I rested the 160 miles to get them out that night! The money for the remainder of the month was not refunded. When a decision was made that the facility was not appropriate for her, I should have been informed immediately! I was left in the lurch trying to find another place immediately when she was released from the hospital, which I was not able to do. She had to sleep at a friend's house until we could make other arrangements! I cleaned out the room immediately on the day I asked for her to be picked up, enlisting emergency help from a couple of friends, a local one who worked into the night, and another who drove her pickup over 100 miles! Then, no refund was issued. They could have told me I would have to pay the remainer of the month anyway, and I could have multiple trips alone instead of having to impose on friends. The only time I saw her there (since she was only there 3 days) she was sitting alone in a parlor watching tv, but couldn't figure out how to change the channel. She did not talk about the food, but said the staff were bossy, and wouldn't let her do anything.

The staff was friendly and welcoming as they were selling you on the place. We moved mom in and she needed to have meds on a schedule, particularly her anxiety meds. The place was HORRIBLE at keeping the schedule. There were a few times when meds were very late. I would never recommend that place unless perhaps it was for independent living. Extremely frustrating.

DO NOT EVEN CONSIDER THIS PLACE FOR YOUR LOVED ONE! The staff at Magnolia are incredible at touring and the sales pitch. But let me tell you, they will not even do the bare minimum that is part of the rental contract because they are always “under-staffed”. The weekly cleanings, laundry and sheet changes do not happen regularly if at all! If and when they do clean, it’s mediocre at best. The food is inedible. Several occasions they lost our family members medications and spent days trying to locate them while she was left without her diabetic monitors among other crucial medications. And you will be charged a ridiculous amount for a “care plan” and within weeks to months they will do another assessment without any communication and double the monthly care plan, this is how they make their money. Charging lower rent and ridiculous amounts for “care plans” that are bogus and unwarranted. AND, they won’t even do the additional items they claim they need assistance with like showering.

We moved my parent out of this The Havens after 2 months. They did not take care of my father. There billing was horrible, charging us for certain things when they said they would not. Lying to us. Some of my father's clothes went missing. A couple of the staff members were rude to us. People that worked there seem to hate there job. So happy to get my family member moved into a much better facility.

-No med log kept of as needed meds (pain pills) -Medications not refilled of administered to residents if you don't use their pcp and their preferred overpriced pharmacy. -Response time, means the time between the alert button is pressed by a resident, and the time the med tech tells them they don't have time to bring as needed meds. 45-90 minutes to get requested pain meds. -Nursing staff is rude, defensive, and confrontational if questions are asked by family, and they will refuse to show you medication logs because they either have not documented meds administered, or they don't even have the prescribed meds onsite. -Tables in dining room not sanitized between settings -Plan of care log was not set up for 2 weeks, then not followed. -My family member frequently never left his room for 6-8 hours, because he was in too much pain to walk, staff did nothing. -Laundry rarely done, linens rarely changed. I had to hire a cleaning service! -No "practicing" nurse onsite -AVOID AT ANY COST