Pegasus Senior Living, LLC

We toured this community while looking into care options for a loved one. I just didn't think this place would have been a good fit. It is a large community, and the rooms that were available would have been quite a long walk for my loved one to get to and from the common and dining areas. I also felt the fee they charge for their medication service was VERY high, it would have been a significant portion of the overall bill.

We toured here when we were looking at options. We liked it, but I picked a place that was closer. I don't think they would have been able to handle the level of care that we needed, even though they said they could. There is only one place in the area that would have been able to provide the care we needed but I only found that out later.

It is a Brookdale property now. It was not our first choice for my father, however it is clean and most of the staff are kind and pleasant. The food is appetizing and my father's biggest complaint is the lack of stimulation and daily activities. Folding napkins is not high on his list, nor mine and I would like to see more physical, fun activity . Perhaps when the weather cools there will be. My biggest concern, which has been voiced to the facility director and nursing director, is that the staff do not have name tags and particularly the nurse dispensing medicine. My sister, who was visiting my father over the weekend and is a practicing RN for 30 years, was quite distressed with the lack of proper protocol that the nurse followed in taking a diabetic client's blood sugar (after his meal rather than prior), that she was not gloved, dropped meds on the floor and then gave them to the client after retrieving them from the floor. We have been assured that this particular nurse will soon be moving on, and I hope that closer attention will be paid to the weekend staff and particularly the nurses who are the first line of medical caregiving.

Well they could improve on handling catastrophic events. When the patients get out of hand i don't think they've been trained to handle that, especially with memory care patients.

In the time we were at Brookdale Tanglewood Oaks it seemed fairly nice, but I felt some things like care and activities could use some improvement.

Overall Brookdale Fairfield seems like a nice place, however as of this review they are currently without a director for their memory care section. The aide staff and the medtechs do a great job taking care of the residents, but the activities have suffered a bit since the director left.

Location is great and close to area attractions. Food was great and wide variety of choices. Activities offered by the facility were very minimal and not a lot of tennants joined in them. Rooms spacious and clean. Staff seemed helpful. Management of facility not very clear on specifics of rental agreement and what respite care vs. regular care is. No refund and my dad only stayed 11 days.

This was a short respite stay. Looking back I wasn't exactly happy about how things have been done. It's taken over a month to get a refund. They didn't exactly do any housekeeping in the room while we were there. There was definitely room for improvement in certain areas, it's nice when you walk in. The people were friendly. The portions of the food are small. The response time was little slow when there was a need. The type of things they did, were not ideal for my loved one. They had an activities lady there and met her, they would gather people and try to engage them.

Friendly employees, happy residents. Clean, up to date living quarters that are affordable. Liked it, but didn't love it.

This place was beautiful, high end and elegant. The cleanliness was not as great as it looked though. When we moved out, the bathroom stands stuck to the floor. The staff were very nice, and they loved the residents. They did have activities, but not as much as some places, the food was okay but we moved and everything at the new place is better and we pay about half of what we were paying here.

The facility itself was very nice. It was well groomed and well kept up, and had a comfortable and friendly atmosphere. However they are not shy about increasing costs. After moving my loved one in for an initial rate that we were comfortable with her care costs increased twice within the first month.

The care here was alright up to a certain point, but unfortunately they were not able to meet the care needs of my loved one and we had to move her out. I feel like we were misled during the sales process, we were very clear about the amount of movement assistance she needed and they said it wouldn't be a problem. However after we moved in it became clear that they could not accommodate her as well as they said they could.

Too small in many ways. No balconies.

This was a very nice facility, and their memory care unit was great, but I am not sure this is what my parents are looking for right now. Also, they did not have full kitchens, which is very important to my mom, as she is on a special diet (and extremely picky about what she eats)

Nice facility but staff didn't seem engaged with the residents.

It was multi-storied which I didn't like and to me it lacked warmth. It was separate apartments but I didn't feel there was enough connection between them.

An elderly female in our family went there for a while so we could figure out a place that would be more affordable as the Landing is a private facility and very expensive. Upon arrival there by process all of her medications were turned over, which would've fine if every time she needed one not taken daily they would call asking for it. We'd have to go through it all over again that they wanted them, they had them already, so they'd look and call back saying oh we found it. Mybe that wouldn't happen if they didn't have some of the lowest paid employees dispensing medications, using aid's instead of nurses for such an important duty. Her room wasn't being cleaned like they said it would. It wasn't all bad though, they made sure she got her healthy meals and snacks so she now only needs insulin injection once a day, the rest of the time she uses an oral medication. Also if we wanted we could have brought her cat in to stay with her.

We started off thinking that this is the best we had encountered. It was homey and smaller. We really liked that. We've gotten a lot of mixed information. They're not good at communication. It took the a good three to four weeks to get my mother's medication correct. That was a nightmare. I think they've gotten that together now. There have been some rude comments by some of the caregivers here and there and no communication as to why these comments are being made. It doesn't seem to be strong leadership there.

Liked the facility. Location okay. Clean. No openings. Initial fee = one months rent. Not secure for memory care.

Good Alzheimers unit in Arbor House.