Pegasus Senior Living, LLC

The overall experience has been good, but small population and my mother felt like outsider because the eating groups had been formed. The cleanliness is good, but washing machine in my mother's floor was. It working so had to walk the steps to do laundry. The friendliness of the staff is good as well as the quality of care. My mother says the meals are just mediocre. I wish the activities director had reached out to her more. Having regularly scheduled movies would have been appreciated because that shared room meant others would be there or know how to operate the equipment and my mother did not know how to do that. It was less expensive than [community name removed] and appreciated that. Also the method of assessing cost felt fair. At [community name removed] assessment felt very arbitrary and high. Much more transparent at Dunwoody. Place. Also that care was delivered as needed and wanted rather than forced was very much appreciated. Also staff was supportive when my mother was on hospice and died. They would come help me change my mother. Once they helped wash the sheets for me when They saw I was looking for a working washing machine. The person in charge of Dunwoody was lovely and very understanding

The facility is very nice, clean, beautifully appointed, friendly helpful people and great communication. There is a variety of activities every day, including outings and musical performances and many special events, like bbqs and picnics that include family members. The staff was easy to get to know and communicate with every day. We received phone calls if there were issues. Unfortunately, as with many facilities, they were sometimes understaffed.

However, The communication from the Havens to resident family is absolutely HORRIBLE. For example: 1) Families were never notified when the entire facility was in isolation for weeks due to Covid outbreak. 2) The facility was without hot water for 4 days. At an assisted living facility, this is a health crisis. 3) Management staff has changed 3 times since my Dad's arrival. 4) Voicemail recording is from the previous manager.

Meals are ok but I miss having control over salt and sugar intake. The fish is subpar, I only eat it when I arrive at the beginning of the meal, otherwise it is cold and overcooked from sitting in a warmer. Still one of the best points is that HEB is right next door.

The overall experience is based on the activities available for entertainment. The cleanliness is based on how well the housekeeping staff cleans the residents rooms. The friendliness of the staff depends on which department. Management is friendly, but the med techs would get a 2. There are a few very nice and helpful techs that deserve a 5. the others are awful and I wouldn't even give them a 1. Quality of care is based on the performance of the worthless med techs. Meals/dining is a 2 based on quality of food and managements inability to order the correct quantities. They are always running out of the more popular items. Activities is based on the hiring of the new activity director. She is good. A 10% rent increase for 2024 was really high and unaffordable for most residents. Some had to relocate and others had to downsize.

I like this place when they have something for me to do. All the people here are good and they are like family.

All these places are expensive....not sure about the value for cost. The original manager left due to health problems, the replacement was a rookie manager who seemed overwhelmed....a new manager starts Monday. She's not a rookie so let's see how she does

Our experience with Parmer Woods has been overall very good. They definitely can improve in several areas but they have had several staff issues (people leaving). I would like to say that the person that helped me via Places for Mom was exceptionally excellent

Super friendly, both staff and residential; lots of activities. The facilities are not as new or elegant as other places we considered, but those concerns were outweighed by the friendliness, fun, and size of the apartment.

Overall good experience, I would recommend Whispering Winds to others and have done so.

I do tell people that these are hard working, kind and sincere people who take very good care of the residents. From the managerial to support staff , I am very happy that we have my brother in their care.I would recommend them to others. I also want to thank you for your help with guiding me through this process. Your staff is also to be commended. It was the TV commercial that I had seen at just the right time that led me to you. Thanks to all of you from my family.

The community worked well for our situation. I would recommend based on the experience we had a year ago. I cannot comment on the current facilities or staff.

We would recommend the community to others.

The care givers were excellent. Had to keep after management to maintain cleanliness. Activity schedule was posted but rarely executed. Not a problem for my mom since someone from our family was there every day to entertain her. Overall I would recommend this facility to others.

My loved one is currently a resident at Brookdale West University and the overall experience at this facility has been fine so far. Based on our experience, I would recommend Brookdale West University to others.

With everything, we had some ups and downs as Mom's need for more care developed. We were always able to work out the issues. At times, we felt Moms room could have been more clean, but the staff was always willing to make it right when we brought it to their attention. From the front desk to the cleaning staff they always treated us and Mom very well. We had sporadic issues with temporary helpers and when Mom was needing to move to additional care. Communication of her needs was the biggest issue. The workers that knew her I would give a 10+. Mom complained about the food, but I think it was good. Mom was not a big participant but they always tried.

My dad liked the location, staff and it was in his budget. When it rained/stormed, the lights were out 3 days. A senior apartment should have backup generators. I am glad my dad got to spend his last few weeks at Brookdale.

My sister likes the Parmer Woods at North Austin facility. there are times however when the staff is slow to respond to her call, but overall she is happy being there ad we would recommend the community to other families.

We chose North Point Village because of the location and apartment set-up. The food has been off and on. I think think it has improved recently with new staff. Staff is helpful, but as with other facilities and staff turn over, there is a learning curve.

I would say that Sun City West assisted living center offers their residents a lot to do if residents choose to participate. They have a nice outdoor space to get fresh air and are very accommodating when family visits or if we have a small party for my loved one. It always is neat and clean and never has funky smells. If I had a complaint, it would be the high staff turnover, but I'm afraid that is the nature of the industry.