Pegasus Senior Living, LLC

I have both parents as residents, my overall experience has not been positive. On paper and appearance this "community" is attractive, quite different once you become a part of Brookdale. I agree with previous poster about communication not being very good. Leadership is questionable, supported by comments of staff members. Staff turnover is a problem much like most facilities in this industry, but Parmer Lane is understaffed. Inconsistent in performing basic duties like apartment cleaning, laundry, responding to resident calls. There are some quality individuals working here that genuinely care about the residents, but they need more help. Don't buy into the Brookdale promise, attempts to discuss issues up the chain are futile. Investigate all the "perks" they offer.

We were scheduled to tour here, they knew we were coming, but they didn't seem very prepared for us. There was an odor as soon as I walked in. I didn't stay long, I could tell right away this wasn't going to work for us.

Resident fee for application and paper work was ridiculous. Place was worn out and rooms were shabby. Rugs needed replacement. No attention to details. I almost choked when the manager told me the room was ready for occupancy. In dire need of maintainence

We were not pleased. There were some issues with cleanliness while we were here. They left a feces rag in the sink, and feces in the shower, for a whole day. When we would make complaints, nobody would do anything. I don't think they were understaffed, but they were not very responsive.

My relative lives there but thing have changed for the worse over the past six months or so. There have been 3 or 4 administrators in the past 6 months and the current one is unpleasant. The billing clerk is unpleasant as well. Looks like they are attempting to cut back on protein at meals and the food is not tasty. It looks to me like they are cutting staff back and not adequately training the staff. I think the place is going downhill and I'm probably going to move my relative. Just not nice anymore.

I'm not very satisfied with the services with Emeritus at Heritage House. It's been rough. It's very aggravating to have to pay what we pay and nursing staff are too short handed or not paying attention to the residents at all. The staff is very discouraging, and if things don't get better, we won't be there to much longer. There was a problem with my mom's medication. My mom went without meds for 4 days. Overall we're not satisfied.

Not giving a final rating yet but the rooms are terribly small, storage in bedrooms almost nonexistent. Staff friendly. No pool. Only a microwave, sink, and fridge in kitchen. One small counter.

Some are really friendly some are not. They can't stand the food, I think it's how it's being cooked, and they run out of things like ketchup and syrup and ribs even, and the portions are tiny. The marketing director is hard to get in touch with about concerns. One of the reasons I chose them was because of the initial concern they showed. We also liked the location, we liked the size of the bathtubs. The heater/air conditioner doesn't work properly, and it hasn't been fixed. The care itself is lacking, and the staff needs better training. There has been trouble with the bills. They apparently changed management about 6 months ago and things have gone downhill since, from what I hear. When we push the buzzer it takes 30-45 minutes to respond. Some of these things could just be the assisted living thing, not the community, itself. Communication would be helpful, there were things that I didn't know, we would need, like toilet paper, shower curtains, those kinds of things. I even asked about a few of those and they told me no I would not need them, at first.

They are way to expensive, and they are understaffed, in every way. Value gets a zero! There are no activities that are geared toward visually impaired residents. They talked us into moving here. The pitch was awesome, there were so many things they said they would do. The food seems okay, and they manage to medication out on time. That's it. They don't do a lot of the things they say they will. The management is changing over, a new company is coming in. Every month the price changes. People are always complaining.

Talked to lady 3/19 they can't provide healthcare that we are looking for.

This WAS an excellent place until the new ownership change last spring. Significant lack of administrative and medical leadership or accountability. Calls never returned. Marginal follow through. Huge staff turnover and minimal coverage. (A few excellent staff remained) .Medication errors. No responses from the corporate level in resolving local issues. This facility went from an all inclusive rate system based on levels of care, to itemization for every move the staff made- resulting in care charges that doubled and there have always been room rent increases each year.

price prohibitive, too many people involved in the evaluation process. Apparently too much corporate overhead.

It is always tricky because they have room rate, medication rate, care rate, etc. Every time I turned around the rate was higher and the care was less. She spent too much time alone. She never smiled. She was always watching TV. She was crafty and she kept getting out. My sister didn't want my cousin in a nursing home, but they were giving me a warning that they would have to put her on 24 hour guard, and I thought that was a threat. We really weren't happy there. When my cousin said that she didn't want to eat, they would let her not eat at meal time, then charge me $6 for her to get her food in her room later. It just made it easy for them. She was just getting weaker and sleeping more. Just vegetating.

My experience is that hey are as bad as they were portrayed to be on Frontline. My mom never got moved in. They refused to accept her because I was running in to them doing the same thing that Frontline was talking about - violating state laws and trying to get her admitted without even doing an evaluation. They were not truthful as to what the expenses would be. They had no interest in what her care was. They were concerned with having to deal with me. They didn't like the fact that I was questioning what they were and weren't doing. They were understaffed and under-trained. I would not recommend them to anybody.

Small units, even the 2 bdrms. 1 lrg bth, no 2 baths. No kitchens. Dirty entry collumns. Not for Mom.

Too expensive. Have a $1k 'community fee'. Non refundable, not deposit - just a fee!! Too expensive.

more assisted folks. much older facility. older people. no grounds. would have to hang in your room. not what we are looking for. Dad too young for this.

Two close friends of mine moved in 17 months ago. Legacy did some heavy advertising and many promises were made. The line We believe in challenging people! Caught my friends attention. They have fallen short on all promises. There are very few activities. Many of the residents are confused and wander around the building at will. One lady was constantly asking where her apt was. The building is not even half full. The staff turnover is at least 80% and they just fired the activities director who wasn,t there a year. My friend needs assistance with transferring and bathing. She has complained to me that a few staff members are rough when handling her. Because they are ALWAYS short staffed, she was not always getting her 2 showers a week. Today when she rang for assistance, the aide was very rude and acted as if she was being put out. Are there any pluses? The food is good and the chef tries to accommodate. The building is lovely . There are some nice staff...just not enough of them. Cons: Hiring and keeping nurses is a big issue. There is NO nurse on duty at night. Poor staffing. Recently a confused resident started pounding on residents doors in the middle of the night in an agitated state! In this time of Covid they are going their best to keep residents safe but with no planned activities some residents are having a tough time. Don,t move your loved one here.

I, unfortunately, feel the need to keep this review anonymous for concern about a relative who is currently residing there, and has been there for about 3 years. Initially it was an excellent experience, and matched closely to what was explained on our tour of the facilities. It's why our family chose it. It is not inexpensive, but we care deeply about the quality of life and are invested in the community. When Pegasus took over, quality immediately plummeted. Caregivers are quitting and whistle-blowing state agencies, the food has become atrociously bad, and the staff seem abused by a tyrannical director who seems focused on the bottom line only. Attention to paperwork is slipping, which puts at risk care-provision insurance benefits. Our family is beginning the process of pushing state regulators to intervene in the situation. Though I feel very badly for the dedicated staff who have hung on, I cannot in good conscience recommend this facility.

A good friend of mine was a resident here for several months. I found it very difficult to reach her because the staff would drop my calls and I had to call over and over again before the call would go through. At one point, when she left briefly to go to a local hospital, the staff told me that they didn't know where she was. When I sent her a letter after she had left this facility for a better caring place, they returned the letter with "not here" and an "unable to forward" on the envelope. Then, when I called to ask where she was, they said they had no idea. My friend doesn't blame the staff; she says that they are overworked and underpaid, and they are just too busy. The company is making a great deal of money, but they are not treating either staff or residents well.