Pegasus Senior Living, LLC

The quality of care would be much higher if the facility was properly staffed, unfortunately I think that they are grossly understaffed at the moment which is affecting a lot of things.

They were very friendly, but almost too friendly. The lady giving tour seemed like she was trying too hard. Ultimately my loved one didn't like it here.

I think overall they are just having some staffing shortages which is affecting everything.

When your loved one goes in, just make sure to be an advocate and visit regularly. It is very inexpensive, but it is a nice small facility with easy access and is very clean. My loved one has a shared room and residents often seem to be left with a lot of unsupervised time due to staffing shortages. The staff are very friendly and always take my concerns seriously. It is not a nursing home, it is assisted living with memory care it is better for people who are more ambulatory. We are satisfied because of the location, price, and the fact we are able to oversee it. Everyone looks to be so happy and well dressed, the residents all look very content.

I toured with my aunt looking for a place for my mom. When we walked out after our tour we both just had a gut feeling that this was not the right fit for her, but could not put our finger on it as to why.

Our family had an in person tour and it kind of seemed like the saying - one flew over the coo-coos nest, it seemed unorganized and everyone just wondering around. It is a newer and nice facility and to there credit we thought they were very understaffed. Even the manager who gave us the tour said a few workers called in that day and that it was just a free for all day.

The location was new and bright. The Sales Director didn't know much of the community.

The location is excellent, the services and helpfulness of the staff members have been great. The reason the cleanliness got a 1, was because the first month our loved one moved in there was a huge bed bug problem. It traveled from other apartments to our loved ones rooms and on going.

No one in front to welcome me except a friend that I knew emptying her mother's apt. Director came with only a notepad. Later brought a menu and pricing with brochure. Didn't seem like as much resident activity. Still seating solo in dining room - choices on menu with chef there for 20+ years. Studio shown was on 3rd floor, seemed smaller than others but had a nice view of mountains, bath bench in shower. They had an activity room and having bingo soon there, also a beauty parlor. They were in process of doing some renovating and painting.

We toured this community and the atmosphere was not very good. It just seemed sad.

It is a nice facility it is really pretty and well decorated. We loved the care givers they are very sweet and kind. We do think they are starting to bring back the activities for the residents, however we are paying a lot and we just are not seeing our money's worth.

Facility is nice & located on acrg. Staff is helpful & cordial. Food is subpar & likely because mgmt is trying to make money instead of pleasing the residents. Beans & cabbage served constantly! Poor communication reg events and changes. Prices lower than most places, rooms are larger than most. But, food & tv is very important to the elderly. As far as the satellite service they provide, service does NOT have a guide to show resident what is coming on at a certain time? It's an okay place if you want to supplement the food you eat by preparing it in your apartment &, spending the extra money to get a satellite provider that cost you extra, just so you'll have a guide to see the programming schedule. Not every place is perfect, I know that, & not everyone has the same taste in food...but, you've got to make sure it's edible.....& that YOU as management or an employee would eat there everyday too...

They could use improvements with their nursing care.

This community did not fit my loved ones' needs. There was heavy pressure from the sales team and it was very obnoxious.

It is a nursing home environment (as opposed to more of an independent living with around-the-clock care), which is not what we wanted. I believe it's more for people who have daily assistance needs, as opposed to someone living independently with the assistance provided. There were only a few staff members who were truly caring, and the ones who were not so caring made my loved one's time there miserable. I couldn't go inside to visit, but the room was cleaned regularly, and I could see form outside the window it looked clean. We were disappointed in how very little activities they offered, especially considering where our loved one is now, where they have things going on every day. Everything on The Landing's website looks great, and when we got there, it was just not what we thought it would be. I know it's Covid right now, but still. And the food was just awful. For the amount of money that we spent, we didn't feel we were getting what we paid for. Memory care patients are on a spectrum of functioning, and our loved one felt like they treated her as if she had more issues than she did. It's probably right for a some people, it just wasn't right for us.

ITS NOT ALL INCLUSIVE The base rate of a studio rm. is $3890 plus you have to add the levels of care. The base rate of 1 bed room is 4650 plus you have to add the levels of care. The contact is month to month and can get out of the contract if you give a 30 day notice. The montly payment will increase annually: 3% - 5%.

Our loved one started out in assisted living which was awful, and now our loved one is in memory care. The care services on the memory care side are a five out of five, but for assisted living they would be a one out of five. From our understanding the memory care does a better job with activities then assisted living, however we are just not able to go in and see exactly what is going on. We do believe the manager on the memory care side is doing her absolutely best, and doing a wonderful job.

We chose The Farrington at Tanglewood because we could not afford the previous facility and a friend suggested this facility and the location so I could visit often. Some of the staff here were not up to our standards and I had a very hard time getting people to call me back. We had a camera in his room and we were able to see everything going on. I did hear that the food was good a while ago, but it was not the best when my husband was here. The owner of the company was very good to me and listened to my concerns but overall, we did not have the best experience here.

My dad just moved in and seems happy but logistically this place is tough. They say his dog can visit and then say no. They say family can visit him outside socially distanced and then say no. I sent them banking info for payment but then they asked for a check and when it was delayed by the post (there is a pandemic), they asked for a debit card which I gave them and still they haven’t taken the payment. They also couldn’t tell me when home health first visited (shouldn’t they know that?). It’s a stressful place for family.

Some caregivers are really caring and concerned about my loved ones well being. There have been time when we first moved in, that I had to help my loved one to bathroom because the caregivers were late. We chose this community because it had a nice spacious apartment and they had the continuum of care and we knew we would need that someday. The food is moderate and fluctuates. The price at the time was right but now it has become way overpriced I would suggest that you visit your loved ones as often as can.