Pegasus Senior Living, LLC

Everyone has been very nice. my difficulty is that it is very large, and if i wrong turn i get lost. our standing. Haven’t been here long enough to make friends i love the place just that it’s too large

Moving mom to a new place at age 94 has been challenging. [name removed] & [name removed] were amazing to help us with moving in details and working with us. They are so friendly and helpful and continue to support mom. [name removed] is AMAZING !!! He has been available to help with the little things like helping us with the phone and cable set up. He checks on mom regularly to make sure she is settling in . [name removed] has also helped us to get apt set up to meet her needs. His smile is contagious and follows through with what he says he will do to help.

Definitely recommend Solana. Actually referred a friend looking into for his dad. Only minor issues and none that weren't easily solved. Loved it.

Everyone is exceptional. The housekeeper is my only problem. She doesn't always take my laundry, dust or vacuum.

Friendly staff, nice facilities. Remodeled while dad was here. Food was ok for the most part. Never participated in any activities, but they seemed good. Concierge staff was very friendly and helpful. Good value for money

Smoking + vaping allowed outside of facilities. I would still recommend Greenhaven Place. However, I was surprised smoking was allowed outside, and would prefer it wasn't.

Go with someone who really cares.

I have made so many good friends at The Havens, mostly at Bingo and Bible Study. Everyone is so nice and helpful. Plenty of activities and socializing! The food is wonderful and dinner is a great time to make friends and talk.

The staff is amazing. Very helpful and friendly. The only reason I have a 4 and not a 5 is the price. It just went up [amount removed] a month. That is really tough for most of us.

Staff are friendly and the activities are frequent. My mother in-law seems to think the food and improvement from her previous residence.

I like the dining experience and food. They could bring your food a little faster. They offer many activities for the residents. Everyone is very friendly. Yes, I would recommend this community to other families based on the experience so far.

Don't get me wrong. Most of the staff here are very good to the residents, but they are under the control of upper management to a certain extent. . They've had some serious upper management problems and ended up firing the Executive Director. When I came into Brookdale Clear Lake, my loved one and I had many questions and they answered them very well. So positive. However, after I got here, I found out that the answer to many of the questions - they just lied

The staff (admin, activities, maintenance, etc.) is responsive. E.g., after an unfortunate flood (caused by negligent contractors) in my assigned apartment on move-in day staff acted quickly with an all-hands-on-deck response to identify and move me to another apartment. The resident ambassador system actually works: I was contacted a few days after move in by another resident who provided useful info about life in the community. And text alerts from admin keep residents informed of things like city water outages, etc. Though the buildings are aging, they are maintained and apartments are upgraded. The Brookdale at Home unit provides (at additional cost) a variety of services like shopping, dog walking and some personal services. While the dining room servers are cordial and efficient and the breakfast and lunch hours are generous, the food leaves much to be desired. Not prepared well, not presented well, very limited choice. The location is notable: 3 miles to the Texas Medical Center, easy access to shopping and restaurants (Rice Village, Highland Village, Galleria area), 2 major grocery stores within feet of the community. Good public transit options (I'm probably one of the few [only?] residents using Houston Metro).

Staff Engagement and Turnover: Observe how staff interact with residents—are they warm, patient, and attentive? Also, ask about staff turnover. High turnover can impact consistency and quality of care. Cleanliness and Safety: Pay close attention to how clean the facility is, especially common areas, bathrooms, and dining spaces. Ask about safety protocols, especially if your parent has mobility or cognitive issues. Communication with Families: Find out how the facility keeps families informed about their loved one’s well-being. Consistent, proactive communication makes a big difference in peace of mind. Activities and Socialization: A good facility should offer a range of activities that match your parent’s interests and abilities. Social engagement helps fight isolation and depression. Personalized Care: Make sure the facility can accommodate your parent’s specific needs—whether it’s memory care, medication management, dietary restrictions, or mobility support. Ask for examples of how they tailor care plans. Meal Quality: Try to visit during mealtime or ask to see a menu. Food is a big part of a resident’s day, and good nutrition and enjoyable meals matter. Gut Feeling: Finally, trust your instincts. If something doesn’t feel right—even if everything looks fine on paper—it’s worth digging deeper or looking elsewhere.

Caregivers are great. Response time is pretty good. They could provide more variety on the food and better quality.

I like their approach and commitment but the follow thru was occasionally spotty. However my father could be difficult and uncooperative so not sure who gets the blame.

I learned about these senior living apartments through a place for mom network. I believe you never get a second chance to make a first impression, and I was very impressed with my reception. [name removed] is outstanding!!! She was very helpful and informative, very knowledgeable and the food was excellent. My mother is extremely happy and I feel it’s the best gift she has ever received for her birthday. Thanks again for the recommendation and I would definitely recommend this senior living village to all!!!

My wife is busy all day with singing dancing playing games. Seems to be happy. Great staff. Activity director is incredible. She keeps all of the patients engaged. The overall director responds quickly to any problems we might have.

Willing to work with family and lots of activities provided.

As a whole the facility/staff has been very kind to me. When I moved became a resident [date removed], I could walk. Had surgery on my foot in [date removed]. Staff was able to assist me with my Laundry. Deliver meals to me as I requested to my apartment. Special request through their facilities work-order is generally handled in a timely manner. I recommend Brookdale.