Pegasus Senior Living, LLC

My parents are ok with the accommodations and food. It seems like there has been quite a few changes with the new ownership. I'm still not 100% sure they have the billing correct. They are accommodating but the family needs to drive the conversations because communication is somewhat fragmented.

The rooms were spacious and the location is central for family. However, the building is old and needs some renovation: shower control constantly sticks and we have had to request that pink slime be cleaned from shower. It took several months to get staff to refill my parents water cup regularly. Carpet on 2nd floor is dirty and stained. They have activities, but my parents do not participate.

Parmer Woods is a really nice community but just like everyone else they are suffering with staffing shortages. Some of the staff members there are incredibly friendly and reliable and others unfortunately are not. Our loved one says the residents are all very kind and really look out for one another and we have to agree with that from what we have seen and we are happy to hear the residents stick with one another. They could be better with communication and quicker response times with the families

We would recommend the North Point Village community to other families but there are definitely some areas they could work to improve on. Our move in process was a disaster - from the scheduling conflicts to them letting us know last minute we needed things signed and approved before we could move in. They could have a more organized and clear onboarding process .

The facade is nice. The people are pleasant. But they are understaffed for the number of residents. The staff are nice - they're just overloaded. Maintenance has been slow. We went without hot water for five days, which is not acceptable. There were things that were not working or up to code when we moved in. I would not chose this place for anyone I care about.

I toured this community. It was newer and the appearance of the overall facility was impressive. The sales rep was kind of pushy, it sort of felt like working with a car salesman. They seemed to be a little bit understaffed, but I think that's everywhere right now. They have motion detectors in each room that alerts them about things like the resident being in the restroom for too long and maybe needing to be checked on. It sounds good, but our concern was that if there were an emergency the response time could actually be delayed because of that. I don't know, I just had mixed feelings about it. The memory care unit seemed small and cramped, I think it's a better fit for assisted living.

We toured with The Legacy at South Plains and from what we saw, it was actually the complete opposite of the facility that we ended up going with. The facility is very large and has more of a hotel feel to it. We were wanting something more comfortable and homey. Also during the tour we did not see anybody out and about, all of the residents were in their rooms.

We we’re greeted by the front office staff when visiting. It seems to be well kept building. After visiting with the marketer and walking the Community. It just did not have a feel of a Independent Senior Home. It had more of a feel as higher care unit with no nursing staff Available. I Was able to get the input of a few lady’s who said “ Things could be better, If they quit changing the head honcho.” and “ Corp does not care for the seniors.” I ask my dad how did it make him feel he said it was to depressing.

We toured with Dunwoody Place and did not feel they sold the facility very well. They did not offer 3 meals a day, 5 days a week which is something we wanted. They also did not offer free gym memberships like some others did. It did not fit our needs because of the lack of amenities offered.

Our family had an in person tour and it was a nice tour but overall it was just not going to fit our loved ones needs,

We thought it was going to be a good fit; however, when we toured it, we felt it wouldn't be the best fit for our loved one. The primarily gave us a tour of the assisted living area and we needed memory care for our loved one.

I would recommend you be careful about moving here. There are cockroaches in my apartment for the last month, and the community has been working with me in trying to get this resolved. It has gotten better; however, they are trying to finish getting the rest of them out of my apartment. The staff have gotten better at communicating with the residents when we have questions or concerns.

Nothing to say

very much like the caregivers. The showers are not ADA in the studios and its difficult to fit a shower chair in the shower. Maintenance is the biggest problem. Waited 2 months for light bulbs to be changed, still waiting for a closet door 4 months later and waiting 6 months for carpet cleaning. Housekeeping is a hit or miss. Getting very tired of paying high prices and getting what I pay for! Top management could be more friendly too. Receptionist are fabulous!

Response is swift when problems arise. Front desk people are helpful abs activity director amazing.

Legacy at Cimarron is concierge living. The facility is beautiful and upscale and they seemed like they had great security as well. There were a lot of activities provided for the residents. It was just not what we were looking for.

If I had to do it over again, I would not choose this entity. They are understaffed, and they can't really provide up-to par services on a daily basis.

Yesterday we met with one of the directors because there was only one person taking care of the 14 residents that are in the memory care unit. They are having some staffing issues so we are trying to be patient with them. Unfortunately if things do not change, we will have to find another place to move our loved one to.

The place looks nice. It's clean and attractive from the outside as well as in the hallways and all public areas. But housekeeping, which the residents are paying for, is very poor. The person who comes in to clean is in and out within five minutes. Floors are not swept, towels are not taken, sheets are not changed. And then I have to clean when I come to visit. I would say the front staff is not terribly friendly or inviting, just okay. They are not at all encouraging of questions. They seem annoyed if you ask them anything, which is not good. When the intake process occurs, it doesn't match with the results the resident actually experiences. You come in at one cost, and they say if you need additional help it will cost more and may go down again later. But in reality, it has just gone up, to the point that we're considering moving her out. They were not attending to her showering / bathing at first There are a lot of gaps in communication, and the care could be a lot better. These things need to be addressed. When residents press their call buttons, that button needs to be able to determine where exactly a resident is so they can be helped in an acceptable amount of time. Communication with the residents seems to be unclear as well. Meal delivery has been very poor, and they completely missed hers multiple times. It's very expensive. She feels okay there in general. It's a good location close to businesses. But there are a lot of glitches and miscommunications, and they don't seem willing to reach out and make things better.