Pegasus Senior Living, LLC

more assisted folks. much older facility. older people. no grounds. would have to hang in your room. not what we are looking for. Dad too young for this.

Two close friends of mine moved in 17 months ago. Legacy did some heavy advertising and many promises were made. The line We believe in challenging people! Caught my friends attention. They have fallen short on all promises. There are very few activities. Many of the residents are confused and wander around the building at will. One lady was constantly asking where her apt was. The building is not even half full. The staff turnover is at least 80% and they just fired the activities director who wasn,t there a year. My friend needs assistance with transferring and bathing. She has complained to me that a few staff members are rough when handling her. Because they are ALWAYS short staffed, she was not always getting her 2 showers a week. Today when she rang for assistance, the aide was very rude and acted as if she was being put out. Are there any pluses? The food is good and the chef tries to accommodate. The building is lovely . There are some nice staff...just not enough of them. Cons: Hiring and keeping nurses is a big issue. There is NO nurse on duty at night. Poor staffing. Recently a confused resident started pounding on residents doors in the middle of the night in an agitated state! In this time of Covid they are going their best to keep residents safe but with no planned activities some residents are having a tough time. Don,t move your loved one here.

I, unfortunately, feel the need to keep this review anonymous for concern about a relative who is currently residing there, and has been there for about 3 years. Initially it was an excellent experience, and matched closely to what was explained on our tour of the facilities. It's why our family chose it. It is not inexpensive, but we care deeply about the quality of life and are invested in the community. When Pegasus took over, quality immediately plummeted. Caregivers are quitting and whistle-blowing state agencies, the food has become atrociously bad, and the staff seem abused by a tyrannical director who seems focused on the bottom line only. Attention to paperwork is slipping, which puts at risk care-provision insurance benefits. Our family is beginning the process of pushing state regulators to intervene in the situation. Though I feel very badly for the dedicated staff who have hung on, I cannot in good conscience recommend this facility.

A good friend of mine was a resident here for several months. I found it very difficult to reach her because the staff would drop my calls and I had to call over and over again before the call would go through. At one point, when she left briefly to go to a local hospital, the staff told me that they didn't know where she was. When I sent her a letter after she had left this facility for a better caring place, they returned the letter with "not here" and an "unable to forward" on the envelope. Then, when I called to ask where she was, they said they had no idea. My friend doesn't blame the staff; she says that they are overworked and underpaid, and they are just too busy. The company is making a great deal of money, but they are not treating either staff or residents well.

The apartment air conditioner thermostat didn't work properly - and never got fixed during my mom's month stay. The activity director was suppose to help my mom get involved in the games she was told were happening but the director never followed through. The food quality was poor and the meal service took a very long time - most nights my mom would leave without dessert because they either ran out or took too long to bring to her. My mom and I were very disappointed - the services she was promised were not provided.

Do not move into this place. My room has never been cleaned thoroughly, behind the toilet, etc. The staff is the worst! This is expensive with terrible service, terrible food and is really a very sad joke. Overworked, underpaid, as little as possible and basically just not enough of the right people on hand. The staff hide in their offices and are not part of the resident culture. Maybe the staff needs to eat in the dining room and they can find out what it's like. The food it terrible and dining room service is even worse! Lot's of smiles little follow through. Non-professional, non-professional, non-professional!!!!! Financially taking advantage of the elderly. Basically, they just don't give a hoot about the resident or their family. I am being generous in this review.

Brookdale prides itself on providing a gracious setting including entertainment for residents . We were disappointed to find that staff apparently pays no attention to the enthusiasm of residents in response even to be disrespectful of performers. We saw this as a red flag on our tour and l would be hesitant to place a loved one here.

Unfortunately Brookdale's memory care section has been without a director for many months and the lack of care shows. Not unusual for the most important elder care employees, the caregivers who actually put their hands on mom or dad or gramma or grandpa, to be underpaid and over worked, and that is the case currently at Brookdale Fairfield. It's not that the caregivers don't try but they are understaffed and over-worked and it shows. If you plan to visit hold your breath... UPDATE>>> A new memory care director is on site. When we tried to contact him he was in his office on his cell phone with the door closed. I'm sure it was important. We will give him a few weeks to see if conditions improve, otherwise our family member will be relocating. What a messed up facility in a messed up industry...

I was shocked with the promises and smiles, and then services that were not delivered, rudeness to the family member that checked up on her father every day. The lack of basic medical care when he was so sick with pneumonia and they kept saying he was just fine. I found that whole situation just disgusting and truly pity that rest of the clientele that live there.

The facility has changed hands and is now owned by Brookdale. It's too bad. The administration bottom line is money. I've had a parent there for several years... And we moved out. Billing errors, lack of caregivers, overworked staff combine for a dangerous situation. State has been in several time. Do your homework before you move here.

My loved one really likes it there. They just keep getting bought out by other companies, and everytime they do, they keep raising the prices! The price to visit and have lunch or dinner is $11 a person! Also, if the residents want their breakfast brought up to them, they charge $5 now. Other than that, the staff is wonderful. They take care of the residents. If they miss two meals in a row, they go looking for them, and if they don't hit their button in the morning to show that they're up and awake, they come checking too. We've just heard that people are leaving because the prices are raising.

The staff was friendly and welcoming as they were selling you on the place. We moved mom in and she needed to have meds on a schedule, particularly her anxiety meds. The place was HORRIBLE at keeping the schedule. There were a few times when meds were very late. I would never recommend that place unless perhaps it was for independent living. Extremely frustrating.

DO NOT EVEN CONSIDER THIS PLACE FOR YOUR LOVED ONE! The staff at Magnolia are incredible at touring and the sales pitch. But let me tell you, they will not even do the bare minimum that is part of the rental contract because they are always “under-staffed”. The weekly cleanings, laundry and sheet changes do not happen regularly if at all! If and when they do clean, it’s mediocre at best. The food is inedible. Several occasions they lost our family members medications and spent days trying to locate them while she was left without her diabetic monitors among other crucial medications. And you will be charged a ridiculous amount for a “care plan” and within weeks to months they will do another assessment without any communication and double the monthly care plan, this is how they make their money. Charging lower rent and ridiculous amounts for “care plans” that are bogus and unwarranted. AND, they won’t even do the additional items they claim they need assistance with like showering.

We moved my parent out of this The Havens after 2 months. They did not take care of my father. There billing was horrible, charging us for certain things when they said they would not. Lying to us. Some of my father's clothes went missing. A couple of the staff members were rude to us. People that worked there seem to hate there job. So happy to get my family member moved into a much better facility.

-No med log kept of as needed meds (pain pills) -Medications not refilled of administered to residents if you don't use their pcp and their preferred overpriced pharmacy. -Response time, means the time between the alert button is pressed by a resident, and the time the med tech tells them they don't have time to bring as needed meds. 45-90 minutes to get requested pain meds. -Nursing staff is rude, defensive, and confrontational if questions are asked by family, and they will refuse to show you medication logs because they either have not documented meds administered, or they don't even have the prescribed meds onsite. -Tables in dining room not sanitized between settings -Plan of care log was not set up for 2 weeks, then not followed. -My family member frequently never left his room for 6-8 hours, because he was in too much pain to walk, staff did nothing. -Laundry rarely done, linens rarely changed. I had to hire a cleaning service! -No "practicing" nurse onsite -AVOID AT ANY COST

We were so disappointed with our experience at The Courtyards of Mountain View. They are short staffed; services the residents pay for are not delivered and they struggle to deliver meals in a timely fashion in the dining room. The billing and invoicing system are antiquated; they doubled billed or incorrectly billed us every month. Our family member was incorrectly dosed and double dosed a dangerous medication over a period of weeks. The health staff did not catch their error and did not apologize for the harm they caused her. We were forced to move her to a safer location in a 24 hour period.

I have sent a card every month to a resident. Last week I got all of my cards sent between January and October returned in one fell swoop unopened and marked unclaimed. This was not a postal problem as one of the cards had her room number written on it in marker. I have called the facility twice to find out why these cards were held and returned in a batch. Each time I was promised a response. No one has called me. I am very disappointed that my friend didn't get what was sent to her and that I wasted time, effort, and money for eleven months.

The first year was great. The second year was horrible. They left my mom in her room to be dehydrated, horrible UTI and she almost died so then. They also just let her leave the facility at one point she was down at some grocery store, not knowing where she was or how to get back so I moved her. Don't send your parents or anybody you love to South Hill Village. I can't express that enough.

My main comment is that we felt that care lapses presented a danger to my loved one. We experienced significant lapses in care at Magnolia Place. This was so serious that we needed to move him quickly to another facility this year. The facility did not follow my dad's care plan for things like toilet assistance, bathing assistance and cleaning assistance. There were frequent mistakes with medication delivery. Problems with medications created potentially dangerous situations I would not recommend Magnolia Place until these issues are resolved

Glenwood Village of Overland Park, Never Again! Ask for specific details from Dining, Nursing Care, Doctors, and Management! Mom had a fall that could have been prevented! Drs and staff members said she was fine. I could tell something was wrong I asked several times to for an MRI, the doctor said she did not need one that the Xray that was done in her room was fine. Mom had to go to the hospital for a high heart rate a couple of weeks later. The doctor at the hospital asked me when my mom break her back. I let them know of her fall they asked me why she was not taken to the hospital; I told them they told me she was fine, they showed me her MRI that had I believe had 3 broken bones in her back. Watching her the next few weeks was heart breaking!!! Unfortunately, this is the end of my story.