Pegasus Senior Living, LLC

Plus: Fantastic facility. Clean. Pleasant common spaces. Plenty of activities. Maintenance staff very responsive to issues or just requests for help (hanging pictures etc). Staff liaison person is caring and helpful (although stretched very thin). Minus: Probably not enuf staff to help residents with short term memory or unique issues. One liaison staff likely not enuf - burnout track for this person. Some units need work (heating and ac loud and not easy for resident to use). Also food has not always been as advertised. Specifically have been told that 'fresh' fruit turned out to be canned.

This is great place to live, the staff bend over backwards trying to please us. A great location shopping, pharmacy is next door. The shuttle takes you to various places, Doctor appointment etc. I'm happy.

I really like Parmer Woods. it is a good fit for my mom. staff is very helpful and understanding.

What we like the most about the community is the Friendliness of everyone and yes we would recommend Pegasus Landing of Mesa to other families based on the experience so far.

Every resident met along the way were so friendly. I loved it!

Moved in 14 months ago to be around people and activities. Really enjoy living here mostly because of the staff.

I never saw the property. Don't know much about the place except for the website and the video tour. Wasn't too pleased at them not telling me I was being charged an additional month rent because a closet full of my aunts stuff was there after her passing and I couldn't get [name removed] maintenance person to dispose of it.

The staff were patient and caring. There was staff turnover that made activities inconsistent since there weren't always enough activity directors. Overall it was a good place to have my husband. The facility is well maintained and has a positive vibe.

I would rate a 5 when it comes to the staff looking out for my mother. The facility is good. The cleanliness of the facility is good. Activities are good. They are very active and do a lot of things which I love. The room that she is in is a perfect size with a kitchenette. Her housekeeping is fair but that is just her apartment. My overall experience with everyone is good.

This new move to Northpoint has had the same struggles as all the others. The move is just now after 3 or 4 months moving on to a more peaceful existence. The hallway to my mother’s new first floor apartment is a bit dingy. We have had some hiccups. Like the head nurse leaving so medications were a struggle. Communication about physical therapy recommendations have had to be managed multiple times. The administrative staff is very helpful. Mother is going to all of the activity options. She likes the guided activities and going to the grocery store once a week. She feels more independent with the aids going with her to help. We are getting more care for less money. I feel my mother is better cared for and Northpoint is more inline with her current and ongoing needs.

I had such a short window to choose. Thankfully Pegasus was the first one that reached out, and ended up being our decision. The initiation process is overwhelming because everyone is trying to sell you. Its important to think about when all of this attention dies down, what and how your family members are cared for is something to consider. Look at the other residence to gage their well being and happiness. Be diligent on what care package you are paying for and make sure that the services are delivered. Don't be shy to make sure it's getting done, it is very expensive and you pay for it. am overall happy with Pegasus and am happy with my decision. My motto in business is under promise and over deliver. I can be swayed either way at the moment with Pegasus. At times I feel I was over promised, but I have high expectations of care.

No place is perfect but they are doing the best at meeting my dad's needs at this time. The staff is kind and caring.

[name removed] was amazing she is the communities sale director. She was very helpful in getting everything we needed and still will answer any and all questions. they have been puréeing and chopping food for [name removed] which helps her eating a little easier. also it is not cheap but what can you do . Each care level goes up another [removed] dollars I believe which we've already gone up one because she is in depends now which she never wore before . Overall we a very happy with our choice in picking Northpoint village . I hope that helps thank you . One more thing it's very very important to label everything I'm amazed at how stuff gets moved around, but I think that's normal for memory care..

I would say 4. I'm pretty hard on ratings because it leaves from for improvement. The location I selected has been great overall. Few small items like food isn't amazing but just ok. My MIL still cooks and eats in her own as she is not a social person. We had to move my FIL to a group family home due to his unique challenges but the director of the facility my MIL is still as was amazing at helping us navigate the situation. Overall it provided me with a jumping off point and I still did tons of my own research.

My dad passed in May they had many issues getting meds correct. Moved mom over to [community name removed] in June she is much happier over there

My sister in law had some challenges with communication for getting a hair appointment. She decided to take mom back to her outside hair salon after not hearing back. I requested a simple nail be put in the wall of her room. The person I asked sent me to see maintenance guy who then told me to go up front to tell the same story all over again to the front desk person so a work order could be written. Good feedback for the staff I saw interaction with mom during our recent visits. I have no feedback to share on food/dining experience. Menu I saw looked nice but I have no feedback on meal quality.

The Landing has an outing on Mondays. They go to Hannaford's or Walmart. Therese nurses are always available to answer questions, I usually call them & get a prompt response. Same with PT's. The dining room is very nice - they have optional menus if you don't like what's being served for dinner.

Non compliant

Most of the facility is fine. The carpets in the hallways need to be cleaned or replaced. I would go with a little darker color. my mother is wheelchair bound and blind and can not participate. She was excited about the Trivia thing, but the questions were put up on a screen that she nor Pat can see. When we play trivia, we verbally ask the questions, and people can hold up their hands to answer or just shout it out. It's for fun, not for points. She can't go on the field trips or use the go to the doctor services. People who can't or don't use the services, should get a discount.

The staff are all very friendly. The facility is very bright and inviting. Exercise equipment would be nice, but they do have an exercise program.