Pegasus Senior Living, LLC

All areas are short staffed and unable to provide agreed to/paid for care.

Generally I am happy with the facility. The people who work there are very nice and cheerful. The place is clean. They have decent activities. They only provide transportation for residents twice a week, I think it should be more. There is a lot of staff turnover, from nursing director, and executive director to the caregivers that help the residents. To me this is one real drawback.

I really like the friendliness of the staff, the fact that they bring in live entertainment into the memory care building and how nice and new the inside of memory care is. I feel like they are understaffed and the food isn't very good. Also housekeeping only cleans their rooms once a week.

There has been multiple administration turnovers in the 16 months my mother was a resident. No consistency. There were several nights there was only one caregiver for the facility. When she slipped and fell they never notified me.

This is not the place for memory care. When my loved one wants to go home, they call me instead of handling it. But not all employees do that, some are great some are just so-so. Nurses and normally good. It the staff ot aids that are less then 2. from 5 to 1 I hate the price i am paying for what i am getting.

Overall ok despite a couple of incidents: broken glass not cleaned up by staff, visitors cleaned it up. Battery dead on remote wristband. My dad was stuck halfway falling of chair for several hours until I arrived.

The care was not up to par. The front desk personnel during the week days was very rude. The weekend front desk personnel was very helpful and friendly. The sale teams are nice just to get your business.

We fell in love with Three Forks from the initial visit, we were very impressed with the low amount of turnover, allowing our mom to fall in love with the staff. She had the same nurses, facility Management, and Maintenance for the first two & a half years, a very consistent routine which was much needed for. Since the change in ownership in 2024, most of the staff has turned over and we have noticed a vast difference. Her laundry started getting mixed up, wasn't done as frequently; one gal actually mentioned to us that we were welcome to do her laundry ourselves!!! We pay for this service! We have had to repeatedly ask for help with plumbing and lighting repairs. The main parts of the facility still remains clean and we are very happy the staff at the front has remained consistent, but much else internally has changed. Hoping for some consistency in staffing in the new year and hopeful for more helpfulness in housekeeping where our mother needs the most help, since she is 96.

We picked this community because of the location, size and overall feel. Apartment on first floor for mom (with mobility issues) was a big draw. I like the size (number of residents) I would recommend to others.

The overall experience is sometimes it's a 4 but with 3 turnover in manager & nursing personnel there, one can't really get a read on how well things are being taken care of. There is a new director [name removed] which I've heard good things about. The front entrance always looks well kept but the dinning room, halls, and residents rooms need better care when cleaning. [name removed] the activity director is wonderful and does her best to make life at Ridgeland Place a good experience. Nurses are fine, there are some who work in the dinning room and aides that are very kind but others sometimes rude. Nurse & physical therapist are good. They try hard to listen and be helpful. The food has been good as of late. I would say the cost of what you're getting is ok. We do struggle with the fact that everyone seems to have a different rate and every time you turn around there's another rent increase. I would like to say that I fine it unexceptionable to have that tiny elevator when it seem there are a lot more folks in wheelchair or with walker.

My wife died on [date removed] at Ridgeland Place. She spent a year and 7 months there. My assessment is that staff, with a few exceptions, was kind and attentive. The administrative staff, however, was more focused on getting more money out of me than providing quality care. At the end, when [name removed] reached the final stage of Alzheimers/Dementia, the staff increased their price to a level I could no longer afford. Mind you, the level of care would remain the same. This caused me a great deal of stress as I was forced to find another facility I could afford. No one would take her forcing me to accept their terms. I would have to sell my property to do so if I could not get help from Medicaid. [name removed] died before I had to make that decision. I think she knew what was happening. I can forgive, but I will not forget. What brings it down is #4 and especially #7. The quality of care wasn't always there, as I had to remind staff on several occasions as to her insulin injections and other medications. The staff did care and were attentive when I brought this to their attention. However, they needed to be better organized. #7 is an entirely different matter. [fee removed] per month is a lot of money and stretched me to the limit. I have no long term care insurance and had to pay out of pocket. An increase to [fee removed] a month FOR NO INCREASE in care would have resulted in eventual bankruptcy. The administration did so because they could under existing laws and rules. The value was not there. The administrative staff was not helpful in helping me find an affordable accommodation as they would not return calls from other facilities I contacted. I wish to make clear that my experience with Ridgeland Place is not unusual. Life expectancy has and continues to increase and facilities like Ridgeland Place have exploded. There is a need for such and a means to make them affordable must be found.

Biggest problem was turnover at EVERY position except activities mgr and front desk. That led to inconsistent quality and execution. We picked this community because; 1) We liked the move in special. 2) proximity to me 3) bright lighting 4) fit our budget 5) they made a good first impression. But they had quite a bit of turnover in the front office soon afterward

My step-mom always commented that the staff seemed a little racist. We didn't take her seriously, as she had a lot of complaints in general. But after she passed, my step sister met with the admin director (I think that was her role), who had just quit. And she verified that there was a lot of racism among staff and it was reflected in their treatment toward residents. My Dad was in memory care, and tended to wander at night. He ended up falling and had a lot of bruising. We never got a clear answer as to why he wasn't monitored more carefully and that report was never passed onto us. So I have my own reservations about their memory care ward. Aside from that, visitors were always treated well.

My loved one states that the staff come into their apartment at will. They sometimes knock but enter before my loved one can get to the door. To some degree I can understand this but my loved one is pretty independent and able to do most things without help. There seems to be what I would call your typical high school “pack” of friends. If you are new on the block you just can’t sit in a vacant seat because it is reserved for someone’s friend who may or may not show up for their meal. Often times those at the end of the meal line are told that “we are out of the planned meal” so they get a substitute which usually seems to be a hamburger. Please keep in mind that I have not been there at meal time but I hear my loved ones complaints. There seems to be some communication issues between staff and clients. Activities seem to get cancelled when too few clients sign up for them. It also seems that clients are unaware of activities before they happen, thus the client has no option to attend or not attend. They do have a television monitor that provides information but I think when dealing with older folks, they sometimes can’t understand or even see what is being offered. I think communication to the family member(s) could be better

MIL lives here. She says the food selection is not good. Too much fish- she doesn’t like fish. Not chef quality meals. 90% of her “meals” are ordered from the “all the time menu” . She seems super dissatisfied with this but she doesn’t cook, has major hand tremors keeping her from heating up her own meals in her studio. You asked for a review……food, not good. Apparently dining area gets super crowded because it can’t accommodate people and walkers, wheelchairs etc….

I hope this message finds you well. I am writing to bring some concerns to your attention regarding the care . - **High employee turnover**: There seems to be frequent changes in staff, which affects the consistency of care. - **Time management**: It often takes too long for the staff to respond to the call button. - **Laundry handling**: Clothes are often left in baskets, making it difficult to know which are clean and which are dirty. - **Cleaning**: The bathroom is frequently left unclean, and overall cleanliness is inconsistent. - **Staff behavior**: Some staff members talk down to residents and their families, which is concerning. On a positive note, I am grateful for the excellent activities provided for the residents, which are truly beneficial. [name removed]in sales is an exceptional staff member who loves her residence and is a role model! [name removed]was a great member of your team I wish she could come back .

I felt they were great in all categories until my dad actually needed care after his stroke. The nursing staff is horrible, telling people they can help and then not following through. For those who are basically healthy it is a good choice. But look else where if they need any extra care

They promised more than what they provide. They are short-staffed and the meals are not what we expected. And their some of the costs were concealed until we moved her in. It's a beautiful facility, but not as it was promised.

The main comment I have is that there has been a lot of turnover in staff in the time that my mom has been there, including executive director, head of nursing, and many of the caregivers. This is problematic for a number of reason and has a negative impact on the experience my mom is having.

There is a tendency there to disempower the residents. The assumption seems to be that newcomers are not capable of making sound decisions.The food is very over-salted and also seems to increase incontinence.