Pegasus Senior Living, LLC

I was there to visit every other day as my aunt was bedridden and observed the many daily activities the residents participated in who were mobile. There were a couple of negatives , the biggest was transparency, was told the cook would talk to the resident on likes and dislikes of food ( did not happen) food was always brought cold to her room, coffee was always cold, so I always had to refill with fresh and hot, many times asked for something different ( and they supplied), and lastly, when her husband died we had to pay his portion until another room was available ( there was a room empty that I was aware of and had to tell them I knew it was empty). That took 1 1/2 months.

If they would take her to the church services she requests we would be pleased with activities. The value for cost is okay. We would recommend this community to other families but it depends on what someone is looking for I would.

Severely understaffed. Food was boring and usually tasteless. Certain caregivers were truly excellent.

I would say the staff is friendly overall. They seem to be short staffed. The servers do a good job. House keeping not great. A lot of clothing missing. They don't change bedding much. My mother had the runs and then it cleared. The following week I was straightening her blankets and I noticed diarrhea on her sheet from the week before. I had to pull the sheets off the bed. Brought it to the laundry. Demanded it get cleaned. Another time I had to clean up her floor and also gather garbage. The front desk has a stack of mail for my mom they gave it to me and there were Christmas cards and bills from [date removed]. I visit her 3-4 times a week and none of the front desk gave me her mail. The only reason I got notified was from a pharmacy that was cancelling her meds. They never gave me her bills. The food is often cold or hard. I visit mostly at dinner time. She hates when her veggies are cold. Often when she asks for drinks they tell her not until meal time. Drinks should be available. Activities...on the memory care side there aren't many activities. I think once in a while my mother said they have a lady who plays music and my mom uses a tambourine. On the assisted living side, there are more activities available.

My aunt is in memory care, which honestly is hard to like much of anything about that environment. It's just tough to see your loved one get to that point in life. Courtyards' memory care director is outstanding and her second in command is the same. They are the best part of the experience so far, I would give just those two a 5 all day long. The admin staff at Courtyards is fine but not good with communication or follow through. They could improve on the intake experience and support for new residents and family members. The accounting team could be more communicative. The building itself needs to have better visual access to the exterior, too.

It's helpful to hire an aide to pop in once a week to make sure everything is going to plan. Currently, there is no nurse on staff, nor is there an overnight medically trained person.

Staff is good but facility needed some care. It is slowly getting there. Some improvements have been made & are continuing.

My mom needed more care than they are set up to give, but didn't want to seem to admit it. I asked for a meeting with the administrator and she brought 2 other employees in. I didn't feel like she wanted to handle the situation. My mom was only there loke 2 weeks, she fell 3 times and the last time, after our meeting, broke her hip. It is good for very independent people.

My mom has a 1 bedroom apartment. It's a nice space on the second floor. The staff seem very nice. Her biggest complaint is with the food and the dining room. She rarely likes what is served, says that everyone often waits for long periods of time for their beverages, the food is not as listed on the menu and that there is continual turnover of kitchen staff.

The staff and facilities were great. Everyone was super supportive and friendly. I would recommend to others.

The onboarding was poorly managed leaving our father in law to be confused and misinformed. He was not bathed for almost two weeks. Food was just passable. The salesperson was great, the operations person left much to be desired.

The Staff is friendly and courteous. Only problem is overturn of administrators and staff.

The building is kept clean and is very nice. They have an amazing Activites Director, [name removed], who works really hard to see their needs met and have fun. The meals are kind of hit of and miss. Mom likes the majority. The dining room is very nice. They have a nice courtyard that we enjoy year round. The staff are friendly and helpful. Especially those who work with the residents. The rooms are nice and are taken care of.

if we're talking about overall cost (memory care is coat prohibitive for seniors- I fins it ridiculous that corporations are making big bucks on aging adults) 4 if compared to other facilities I live outside of the area & my dad is in memory care so I can't depend on his statements for judging care/food/etc.

The staff is friendly yet they have been through 6 Executive Directors in a year and about the same Finance Directors. Ask questions about the infrastructure and how they charge for care. The facility was nice and clean

It’s really hard for me to give an adequate evaluation since my father-in-law was only there for three days. What I can’t tell you in those three days his Foley was not changed right the first night. On the second night he was on the floor he fell. And then was hospitalized and did not return. He passed away on [date removed]. The nursing staff was very nice, and call us immediately.. This was our experience for three days.

I could certainly see why the ratings were so high a year ago. My mother loved it there mostly because the people were friendly and the meals were so well prepared …it felt like home. As of now, a family member is having to go to the grocery store regularly for something decent to put in her tiny fridge and I have to call Grubhub to deliver something appetizing for an evening meal. AND I heard they’re about to announce a $[removed] price hike! From what I’ve witnessed, photographed, heard from my mom, and other residents, they owe at least that much to their residents for meals they aren’t getting now. I have no complaints about staff or nursing care, but it seems like the budget has tanked for food. It doesn’t appear there is any longer a dietician overseeing what is appropriate for a senior person’s diet as I have personally witnessed a resident saying, “I love cabbage but this is so way over salted I can’t eat it”. It was the only thing on her plate and she got up and left. SAD

Facility is generally clean and cheerful looking. Some staff are great (call me for comments), some not so much. My apartment is very nice, a real pleasure. Dining room has been without a chef (hence no real leadership) for some time now. One wonders at the continued failure to pull the situation together

There's been a lot of turnover and it seems they have a handle on things. There was a time where a lot of administrative items were falling through the cracks. There's a new GM and she seems to be dialing up the level of service in all areas.

Only do your research, as daunting as it is: ratio between nurses/ patients, take time to physically observe enter actions between patients and staff especially in memory care, ask to take home 15 page contract before signing so there are no questions and lastly, please, visit your love one as much as possible even though it hard on your heart to watch their decline.