Pegasus Senior Living, LLC

The staff is great, they're very friendly & give updates on your loved ones (he's in assistant living). The food use to be better in the beginning but then I've heard they've been through several different cooks. The place is clean & well kept. They even have a support group I am a part of. I love all the activities, movies, & outings they do. I was a little disappointed & surprised that the rent went up $550 in just 6 months of dad living there. And they said it'll go up every year. Hopefully dad can continue to live here after several years.

My mom is very happy there. The staff is friendly and very good with my mom , who has dementia but is living in the assisted living area. I have not had any issues with her living conditions since moving in last February. I would give a 4 only for the reason being her room could use better sweeping under the bed and in her closet(dust bunnies). Yes, I would definitely recommend the place overall. So many good qualities about the place!!

This rating given due to the staff members assisting me with a CPAP machine for the 1st time, for ALL of us, were untrained in putting the mask on, putting it on upside down at first, then putting it on too loosely the second time, to the point of its falling off when they let go, and being argumentative with me when I told them it wasn't working. Further, in the dining room, even after dutifully writing down the desired wants for the meal, something, inevitably, is forgotten. The meals, while flavorful enough, are never warm enough with the possible exception of breakfast.

Overall good. Sometimes seems like they're short on staff. They over sold the extracurricular activities a bit - but understand the complications. I would recommend it to others. We REALLY appreciate the Catholic community there - Mass on Sundays and prayer on Wednesdays.

The accommodations are really nice. The staff is really not there like we thought. We asked for a PT awhile ago and that didn't happen. They automatically took $[removed] out for charges she didn't incur. We did get that figured out. Some of this is more on my mom. She can do more than what she does. We're not sure what she's exaggerating on and what really isn't happening. Overall, it is good for her and us.

The staff is great and very helpful. My dad isn't a fan of the food. He has celiacs and needs gluten free options. Those options are limited on some days. He is staying in a large studio. They are quick to add services and slow to take them away when not needed. He has been showering himself for a month and a half now but is still paying for the service. The facility is clean.

Great staff but getting changes implemented took too long and several requests. I would recommend Pegasus Landing.

Our Mom has been very happy so far and they have done a very good job with providing the attention and care she needs. Within a week or so of when we first visited Pegasus, they were transferring ownership from Brookdale, which is the only reason I gave them less than a 5 rating. They were going through a lot of procedural changes and all of them were to make things better than they were, however it caused a few things to not go smoothly. I don't want to be too harsh with my rating because other than a few things not being handled as quickly as we expected, nothing was related to how well our mother was cared for. She's spoken with others in the facility which have been there for several years and they have expressed nothing but good things about the facility and it's staff. Our mother seems to be settling in well and adjusting to the drastic changes in her life. The PT she has received from their in house therapist has been great. She has quickly moved out of the wheelchair, to her walker and is now progressing to a cane or nothing to help her with her recovery after her broken leg in February. The staff have been very friendly and supportive and our mother has had no complaints. She has only been there about 4 weeks, but overall we're very pleased with Pegasus Landing.

The Intake: I give a 4 as there was a lot discussed, a lot of topics covered and most of those topics did come true once the papers were signed. [Name Removed] the head of sales, he really knows his business, is really willing to work with you and willing to answer questions. He will glaze over some touchy subjects and if you’re new to assisted living, you might not know to ask the questions. But overall, SCWAL is NOT a bait and switch, what you see is what you get. Everyday Living: The everyday living is a harder topic to rate, as it comes down to the individual’s willingness to participate in daily activities. I’m a very outgoing person and can talk to anyone, enjoy almost any situation as long as there are people to talk too. I give this place a solid 4. My mom (the resident) on the other hand, she’s more introverted and she has trouble dealing with a lot of people. For her, SCWAL is a 2.5 or 3. Again, this comes down to personalities. They have daily activities and outings, so it’s not for a lack of activities, it’s a lack of getting people involved. Yes, they are adults and not children, you can’t force them to get involved like a teacher to a school child, but there is involvement missing. Extra comments: Overall Personal Perspective: SCWAL is a very busy place, there are a lot of employees to help, but for those residents that need the extra bit, personality wise, it’s lacking. They do encourage interactions and the employees are wonderful, but the ability to cater to someone like my mom, they fall short. My mom spends almost 100% of her days in her room, except for bingo. This isn’t about giving suggestions, and I’m not qualified to give those, so I’ll leave it there. For the extrovert or A-type personalities, those people seem to thrive here. They do puzzles, they play games, listen to live music, go places with the groups, etc. But there are not enough of these A-types to help encourage others. For example, the outing to the library, consists of 1 resident, every Wednesday, only 1. My mom loves books, but she never goes. I can take her to the library or book store and she’ll be happy, but not with SCWAL. I don’t know the reason, just my observation. Restaurant: My mom buys some food at the grocery stores or gets some food from the downstairs restaurant, but then eats upstairs. Her reasoning for not sitting in the restaurant, too many sick people. I’ve been with her and they might not be sick in the traditional way, but the coughing and sneezing is overwhelming with a percentage of the residents. About 60% of the food is not great at the restaurant, there are some things they do get right, but if it’s meat, it’s going to be dry, sadly. I’ve had a bite here and there of my mom’s food and it is lacking, taste and quality. I get the lack of taste, due to people from all over, spice, pepper, salt levels are going to be different and the older crowd might be more sensitive. As for quality, I understand there is a budget they must maintain, but overall, the food is a 2 out of 5. Activities: There are lots of activities the seniors enjoy, some are a little too boring and repeated too often, but every day there are things to do/go to. The activity director is always wanting to get input from the families and overall, she does a good job. I wish my mom would get involved with some of them, but she won’t. If she had a companion or buddy, I think she would be more receptive, but to take that first step out the door herself, she won’t. I would rate the activities 4 out of 5. Sure, a lot of seniors can’t dance or get physical, but they try to accommodate as many people as possible. Rooms and Common Spaces: The rooms at SCWAL are nice. The rooms in general have been upgraded to what you would consider a modern-day apartment with wood flooring. The rooms are on the smaller side for most residents, but the people with money, their rooms are nice. The showers are lacking water pressure, but are always hot. The fridge is tiny and no choice of an upgrade, other than bring in your own. There is a restaurant downstairs, so you shouldn’t need to stock a full fridge, but as stated above, the restaurant is lacking. Overall, the rooms are nice, 4 out of 5 The 3rd floor common areas are also very nice, spacious, clean and well kept. The common kitchen is a nice touch with a full-sized fridge, oven and stove top. Nobody keeps things in the common fridge, but if you’re cooking, you can keep your cool stuff cold. There are several areas to play games, puzzles or just kick back and relax on the sofa. The 2nd floor has exercise equipment and a cozy theatre. The 2nd floor doesn’t seem as clean as the 3rd and I’m not sure why. Maybe more stuff? It also tends to stink a little more (touch on this down below). The 1st floor is nice and welcome, with a little bar/play room area (Bingo, Happy Hour and birthdays), a large “family room” with a good amount of seating. The live music and other community events happen here. The restaurant is on the 1st floor. The only real negative about the living areas are the smells. It is an assisted living facility and I guess understandable, but the stink of human feces and urine is really bad, a lot of times. They try to air out the rooms by opening the door to the hallways and the resident’s window, turning on a floor fan in the hallway, which I think is part of the problem. But the stink really lingers for a long time. All three floors suffer from this, but the 2nd floor tends to be more extreme. The Staff: Whoever hires the employees here, really knows what they are doing. The staff are not here just for a paycheck. They really seem to care about the residents. They really seem to enjoy most of their job. Maybe not the part that produces the bad smells (LOL), but they are always caring and seem to be in a good mood. The front receptionist, she’s a saint! She takes so much grumpy B.S. from the residents but keeps a smile on her face. I can’t say enough about the caring staff here. This also goes for the restaurant wait staff. They try to always have a smile on their face, even when someone’s temper flairs after eaten one to many bad meals.

My main concern is that there are not adequate accommodations for residents who are hearing impaired. Activities would be much more accessible if there were a monitor displaying words or captions in large enough text for residents to read from their seats in the activity room or from the balcony when events are held there. I have also experienced ongoing issues with billing. In addition, I was very surprised to receive a notice today informing me that my mother's rent will increase by approximately $[removed] starting [date removed]. Receiving only one month's notice for such a significant increase is concerning and has made financial planning difficult.

For the most part, my parents enjoy being there. The staff has been very nice and responsive, although since Pegasus took over operations, I'm not sure if my previous contacts are still there as they have not responded to questions that had previously been answered immediately. The main thing that keeps me from giving it a 5 is that the elevator that is closest to their apartment keeps going out of order and has been out of order for about two weeks now. This causes them to have to go out of their way to get to the next closest elevator whenever I go to pick them up for their appointments. There has not been any indication as to when it will be repaired.

The cleanliness and room size are both fine. We forgot that her clothing and linens needed to be marked since someone was doing her laundry for her. That reminder might go on a checklist somewhere. Apt size is good for her. I may be mistaken, but when her asthma acted up (hoarse and coughing a lot), no one asked if she had a rescue inhaler or had checked with her doctor. She was worried that cleaning products had triggered her, forgetting that she was outside a lot and everything is blooming.

Great staff, friendly, knew [name removed] by name within days, plenty of activities. A little miscommunication early holds me back from a 5, but nothing too egregious. Great community.

We absolutely love the staff! Everyone there is very friendly and very kind to our mother. Our mom has never complained about a single employee. In fact, she raves about how good they are to her. We also believe that this is one of the nicest assisted-living places that we found in Spokane for the price we pay. The facilities are beautiful and they have tons of activities for the residents. The meals are very delicious with great options. Our only complaint is that we pay for some services that our mom doesn't always get. (Assistance with dressing, escorting and cues for some personal care) but overall the care there is still very good. It took a bit getting her meds sorted out but that seems better now. She is also a smoker and this was one of the only nice facilities that we found that would accommodate that. (She has to be escorted and due to memory issues, they keep her cigarettes and lighter locked up and bring them when they escort her). This was a huge deciding factor for placing my mom at Northpoint! We are very happy with choosing Northpoint and would highly recommend it to anyone looking for an assisted-living or their family members ( especially with mild cognitive decline). We also like that as her dementia progresses they do have the memory care units she can transition to if eventually needed. We also appreciate all the assistance A Place for Mom gave us in helping us find this place for our mother

The staff at Pegasus were friendly and professional. The facility was in a convenient location for all family members. It was not so large that mom would be overwhelmed trying to make adjustments, but large enough to accommodate her needs. The price was within her budget. The main attraction was that there is a nurse for each floor 24/7 and a doctor twice a week. She even makes visits on unscheduled days if needed. Now mom doesn't need to travel to see a doctor, she comes to mom. The food has been a pleasant surprise. It doesn't always appeal to her, but she likes it so much better than her previous facility. The tenants have been friendly and welcoming--that was mom's greatest concern before arriving. The negatives were few but Pegasus promised so much in the beginning and we (family) were frustrated at the time it took to help her learn the workings of situations. Example -- she called to get help working the shower and it took a couple of days to get that done. It could have been timing or asking the wrong person. Pegasus made it sound like any and all situations were resolved immediately. It took the family time, several emails and a family meeting with the head nurse to learn procedures also. It has been 2 months since mom has moved in. She is happy now and the family feels we made the right decision. We thank A Place for Mom for being extremely helpful in our search and excepting a good place. It is not an easy process, but it certainly was a Godsend to achieving a resolution that fit everyone's needs! The entire list of people who helped, called, and supported our efforts were absolutely wonderful-- without exception!!

Apartment size is perfect. It was renovated completely, but bathroom sink had a leak and construction dust was everywhere. I had to clean fans, cabinets and floors with wet mop/rag before move in. Personnel are super nice as are residents. Plenty of activities. Residents have ways to address any issues with staff. Pegasus seems to be "updating" the facility grounds improvements and common rooms. I think they would be wise to take better care of front entrance and stairwells which are neglected: need cleaning and painting; trash removed. The food is pretty good. Special effort is made for Holiday meals and entertainment. On the whole, I think I will be happy here, although this is only my third day in residence.

The building is well maintained, rooms are adequate, staff is friendly. I would absolutely recommend them to others who are searching for a place for their loved one.

Expect a long delay in switching over to the on-site doctor. Communication is inconsistent. I would recommend it. They have a nice variety of activities for residents.

The apartment is small. The cleaning services are okay. Dining services are adequate.

"It is always clean, and they are always friendly. The activities and events are well planned and inclusive. There are some staffing shortages.