Pegasus Senior Living, LLC

This was a great tour. The staff was very knowledgeable and answered all of my family's questions. They took their time and did not make us feel rushed. The floor plan is beautifully laid out so that nobody gets lost. This was where I was educated in the points system of how the rates are evaluated and charged accordingly. We would have chosen this place but they did not have any openings at the time of our visit.

I guess I went into this tour with high expectations of getting a sales pitch to entice me to sign on the dotted line but to my surprise that didn't happen. Granted it was a little late in the day but the women I am not sure of what position she held but she gave the impression that she was tired and really not engaged to do the tour. I must say that she did do a follow-up phone call with me a few days later which I thought was good. The overall appearance of the inside left little to be desired it is in desperate need of a paint job you can tell the walls haven't been touch in quite some time. After touring the facility and speaking to people there I came back with a feeling that they really didn't care if I signed a contract with them or not.

THE LIVING APTS WERE JUST TOO SMALL TO SUIT ME, THEREFORE I ELECTED NOT TO MOVE IN.

They were not newer, and not as appealing to me. They were not a good fit for my mom. The representative was knowledgeable about they community for an assisted living facility. There was nothing that was really negative about the community from what I saw.

Personnell very kind and helpful. However it would be helpful to have a way to leave specific questions about patient in an email, rather than the translation of someone taking a verbal message. I know RN staff very busy - sometimes a few word answer in an email would be quite helpl so that I would know how to follow through.

My mother in law was at the Brookdale Stockton for a short period of time while there was an opening at another community. While she was there, the place was okay. They took care of her and the meals were okay as well.

My mother likes it there but not all activities take place as offered. Staff is very friendly!

My mother and I enjoyed our tour of this community. The staff where very friendly and had lots of great information to give us about there facility. Everything seemed very well maintained and was kept nice and clean for all of the residents. They had a spacious common and dinning room area that seemed to fit everyone comfortably. My mom just did not like that this was a multilevel complex.

The move-in was easy, the staff friendly and helpful, the studio is spacious, and the nurses are knowledgable, understanding and adaptable. Our big complaint is the payment method. Seems outdated. Dropping off a check to the front office must then be shipped to the district office which takes 7-10 days to process. By then you may be charged a late fee. Seems like the payment should be posted on-site then ship the check for deposit. We signed up for autopay but that takes over 30 days to initiate. We had to pay by phone for fear of a hefty late fee.

When I went into the Saddle Brook, my reception was very cordial. When the tour guide took me into the lobby, I noticed many of the residents were in their wheelchairs asleep. I told the tour guide that if my husband saw the lack of activity, he would not want to move in. He said they could make sure that there were not any residents in the lobby when my husband came to look, but that made me a little bit uncomfortable. Also, one of the carpets in the hallways smelled like urine. When I spoke to friends, one mentioned that they had moved from Saddle Brook, but I did not ask why. The employees were extremely nice, but it would not have been a good fit for my husband.

The place was fine except it was to expensive. The people were friendly and the staffed seemed nice. The tour went well. There was really nothing wrong with the place, but nothing stood out to us. We just didn't think that it was a good fit for us.

It is kept very clean and nice throughout. They offer a variety of meals for the residents to enjoy. The community offers a wide range of activities for the residents to participate in. There was some miscommunication when we signed up with the community. There were things we were promised that were not delivered. The accounting department is impossible to get a hold of and they have made several errors.

I have eaten with my mom several times and the service and food quality are not very good. I feel like the staff does not go above and beyond, they do only what is required. The care staff doesn't seem to be able to ascertain the needs of my mother.

I am very happy at this community and everything is going very well for me here. I really like this place because it is very clean here, my room is nice and big. They have been good to me and are caring for me very well. I like the activities they offer and the food is pretty good. They listen to me and that is what is important. This is a nice community to come take a look it.

There are pros and cons. I like the facility it's kept clean, the staff seems to be very caring. The cons, are mom is complaining about cold food, timing of medications and showers being off schedule. Sometimes the information in the computer can be a little off, so if there is a worker that isn't as familiar, there will be a discrepancy in scheduling. She raves about the food 80% of the time, and the other 20% isn't as good.

Mrs.King loves the way they get treated.

At first it took a lot of time to get to know the care givers that take care of mom. Seemed we worked well with the ones we got to know and let them know what we expected, or kindly asked them to do things we expected that mom needs help with. The trouble was the change out, get one person doing what we expected then would be a change out of the help and information was not either passed on or the new caregiver was not as good with getting mom to do things like showing, getting out of bed. The more you get to know the individual caregivers the easier it gets, The evening/night shift we are still working on because its hard to be there at that time. Sometimes it felt like management did not follow through and works best if we talked to caregivers ourselves, let them know how we got mom to do the things she needs to do.

They are doing a very good job. The only concern that we have had is getting converted to the physician, and getting medication as quickly as she needs them. The billing is very confusing, we have had to talk to the business office twice. Patient care, and the people that take care of the residents are wonderful people, good as gold. The memory care director is phenomenal. But the business side of it, has been very frustrating. They are serving the same kind of food all the time, and it isn't usually what she likes, and they said that they would cater it to her likes a little, and they don't. They have different kinds of activities, but in the memory care I don't see as much. It is very clean. Claire the memory care director is what made us choose to come here. She is phenomenal and we felt an immediate connection to her. They have them all together, the memory care residents, they aren't just shoved off into a category. We also really liked the location too, and the ability to visit easily.

I think they do a lot of things well at Brookdale Mountain View. The staff have all been very friendly and helpful. The facility itself is clean and well kept. We did have a maintenance issue in my loved one's room that took multiple requests and quite a bit of time to get resolved.

Its a little early to write a full review as Mom has only been there a short time. However there are plenty of activities, large menu selection, friendly staff & neighbors. My husband & I are ready to go.