Pegasus Senior Living, LLC

Brookdale Tanglewood Oaks seemed very institutional and too large for my aunt's needs.

I mainly chose this community because of the accommodations for my dogs. They have some activities available for the residents and they are okay. The meals and meal services are okay. When we are eating dinner, they bring desert before clearing the table, on there is a pile of dirty dishes next to the deserts.

ready to move in. Price above our range at 3200 for a one bedroom. They can keep her in the brookdale system by moving her to the South Hill Facility which accepts medicaid when she runs out. VISIT FACILITY??

The girls in the front are very sweet. The rest of the place is very nice. They could pay more attention to the patients in Memory Care. If they don't want to eat try to feed them.At least try to feed them a bite or two. One day I asked if my husband was hungry and he was starving, he cleaned his plate. They should have cameras in the memory care. I think they could spend more time with the patients instead of being on their cell phones and eating. They should be more encouraging.Instead of asking "would you like take a bath?" they should try saying something like " C'mon lets go take a bath." They should be more motivating instead of asking the residents what they want to do and accepting no for an answer. He isn't participating in any activities. They have a fenced in area with swings and they let should the patients out in the sun. I didn't even know they had that area until the other day. I chose this community because it was the most valuable in the area but it's even expensive and I don't know If i'm going to be able to keep my husband here.

After being charged $6300. for memory care we were presented with "extra" fees of : $275/month for being "assisted to meals" across the hallway to the chow hall. Most of the time my Mom walks around on her own - she has a walker but only it sporadically. $75/month for assisted showers. After paying $75,000.00 / year, I feel these "extra" charges should be covered.

Legacy was nice but the rooms are very, very small. All needs would be taken care of including laundry. If it every came to Mom not being able to give herself shots, we would have a problem. They cannot give them.

They were the bottom of our list. The tour was nice and they gave us jams. The staff are nice and they were educated on things. They were the best at explaining cost, the process, and about medicare. The building was older and the carpet looked worn. The price was also higher than everyone else.

The community is lovely. However the staff was not helpful at all. There were certain things that the staff needed to do for my loved one and it never got done. The director kept telling me that they were understaffed and I feel that, that is not my problem. The communities job is to take care of my loved one. They left my loved one without being turned and fed properly. Me and my family would have to go to Brookdale Apple Valley everyday to make sure that our loved one was getting fed. Also the Director seemed hesitant about working with certain people that I had requested. I would not recommend this place.

The tour I had went fine for me. I was able to get all the information about the community. It seemed nice and clean. The people were good too. Overall, I thought it wasn't as good.

The community at Legacy at Crystal Falls is beautiful. The staff are very nice and friendly. The community offers a variety of activities for the residents to enjoy themselves and socialize with other residents. They are currently going through some staff changes and this is why I rated it a three at this time. They can be inconsistent with their services and care due to the lack of staff.

So far my mother is doing very well here at this community. The staff for the most part is good, but there are some staff members that could use some improvement. They do a good job with the cleanliness, her room and the community are well maintained. There are activities offered. The food is decent, but they could have better quality food, and more of a variety of choices too choose from. Overall everything is working out well and I would recommend this community.

I didn't like that it seemed real dark. I liked the staff snd the fact that the restaurant was always open.

My father-in-law isn't staying her anymore because I felt the dementia care was not adequate enough. The community is very nice, clean, and have nice people around. While staying here, there was not much involvement and this really disappointed me. The meals were suitable and tasted okay. My father-in-law was also provided with room cleaning services so that was a plus. Overall I like the community, it is a good place.

We were under the impression there would be more "assisting" available to integrate my father into the facility. He only lasted 3.5 days until we moved him back home. Physically he was so beyond all of the other residents. He walks 2-5 miles a day and we were told there would be other residents to walk with him, but there weren't. their walking group walked about 1 block a day. After the weekend, where my sister and I were with him most of both days, on Monday we were called and told we needed to get him 24/7 care which we couldn't afford, so we moved him back home on Tuesday evening.

I really enjoy the people at this community, they are all very friendly and kind. This is a good community, everything looks nice and clean. The staff is great, they are always willing to help. There isn't many activities, but this is more a mellow community. I enjoy the meals, the food is pretty good. This is community has a relaxed atmosphere. If you're not very active, I would recommend this community for you.

She didn't like Brookdale very much. They didn't have a very good response time there for the call bell. They were all very pleasant, but just not enough staff for a high level of care. This wasn't a great fit for us.

This facility is located next to Emory St Joseph and Northside Hospital. The exterior is beautiful and the interior is attractive. Its not the friendliest place I have visited though. And there were some off-putting odors in the dining area and in some of the hallways that concerned me. Its certainly not cheap and for the price I would expect more.

Rebecca was wonderful, the location is okay, and the residents seem to be happy. The place was clean and very warm and cozy. I just popped in on her because I was in the area and had some free time. She was amazing. We sat down and she remembered every detail about my mom. She shared the information about the retirement center and why this would be a great place for my mom. When we walked through the halls she greeted everyone by name and was enjoyable to talk with. I could see the sense of community. The Down side is that the community is outdated and is about to be refurbished. She did a great job of sharing with me how important it was that the construction did not interfere with the quests. This location is in a residential district and so the parking is very limited. I thought that Rebecca was an excellent sales representative, very profession, friendly and genuine.

We toured this community while looking into care options for a loved one. I just didn't think this place would have been a good fit. It is a large community, and the rooms that were available would have been quite a long walk for my loved one to get to and from the common and dining areas. I also felt the fee they charge for their medication service was VERY high, it would have been a significant portion of the overall bill.

We toured here when we were looking at options. We liked it, but I picked a place that was closer. I don't think they would have been able to handle the level of care that we needed, even though they said they could. There is only one place in the area that would have been able to provide the care we needed but I only found that out later.