Pegasus Senior Living, LLC

The staff and facilities were great. Everyone was super supportive and friendly. I would recommend to others.

The onboarding was poorly managed leaving our father in law to be confused and misinformed. He was not bathed for almost two weeks. Food was just passable. The salesperson was great, the operations person left much to be desired.

The Staff is friendly and courteous. Only problem is overturn of administrators and staff.

The building is kept clean and is very nice. They have an amazing Activites Director, [name removed], who works really hard to see their needs met and have fun. The meals are kind of hit of and miss. Mom likes the majority. The dining room is very nice. They have a nice courtyard that we enjoy year round. The staff are friendly and helpful. Especially those who work with the residents. The rooms are nice and are taken care of.

if we're talking about overall cost (memory care is coat prohibitive for seniors- I fins it ridiculous that corporations are making big bucks on aging adults) 4 if compared to other facilities I live outside of the area & my dad is in memory care so I can't depend on his statements for judging care/food/etc.

The staff is friendly yet they have been through 6 Executive Directors in a year and about the same Finance Directors. Ask questions about the infrastructure and how they charge for care. The facility was nice and clean

It’s really hard for me to give an adequate evaluation since my father-in-law was only there for three days. What I can’t tell you in those three days his Foley was not changed right the first night. On the second night he was on the floor he fell. And then was hospitalized and did not return. He passed away on [date removed]. The nursing staff was very nice, and call us immediately.. This was our experience for three days.

I could certainly see why the ratings were so high a year ago. My mother loved it there mostly because the people were friendly and the meals were so well prepared …it felt like home. As of now, a family member is having to go to the grocery store regularly for something decent to put in her tiny fridge and I have to call Grubhub to deliver something appetizing for an evening meal. AND I heard they’re about to announce a $[removed] price hike! From what I’ve witnessed, photographed, heard from my mom, and other residents, they owe at least that much to their residents for meals they aren’t getting now. I have no complaints about staff or nursing care, but it seems like the budget has tanked for food. It doesn’t appear there is any longer a dietician overseeing what is appropriate for a senior person’s diet as I have personally witnessed a resident saying, “I love cabbage but this is so way over salted I can’t eat it”. It was the only thing on her plate and she got up and left. SAD

Facility is generally clean and cheerful looking. Some staff are great (call me for comments), some not so much. My apartment is very nice, a real pleasure. Dining room has been without a chef (hence no real leadership) for some time now. One wonders at the continued failure to pull the situation together

There's been a lot of turnover and it seems they have a handle on things. There was a time where a lot of administrative items were falling through the cracks. There's a new GM and she seems to be dialing up the level of service in all areas.

Only do your research, as daunting as it is: ratio between nurses/ patients, take time to physically observe enter actions between patients and staff especially in memory care, ask to take home 15 page contract before signing so there are no questions and lastly, please, visit your love one as much as possible even though it hard on your heart to watch their decline.

All areas are short staffed and unable to provide agreed to/paid for care.

Generally I am happy with the facility. The people who work there are very nice and cheerful. The place is clean. They have decent activities. They only provide transportation for residents twice a week, I think it should be more. There is a lot of staff turnover, from nursing director, and executive director to the caregivers that help the residents. To me this is one real drawback.

I really like the friendliness of the staff, the fact that they bring in live entertainment into the memory care building and how nice and new the inside of memory care is. I feel like they are understaffed and the food isn't very good. Also housekeeping only cleans their rooms once a week.

There has been multiple administration turnovers in the 16 months my mother was a resident. No consistency. There were several nights there was only one caregiver for the facility. When she slipped and fell they never notified me.

This is not the place for memory care. When my loved one wants to go home, they call me instead of handling it. But not all employees do that, some are great some are just so-so. Nurses and normally good. It the staff ot aids that are less then 2. from 5 to 1 I hate the price i am paying for what i am getting.

Overall ok despite a couple of incidents: broken glass not cleaned up by staff, visitors cleaned it up. Battery dead on remote wristband. My dad was stuck halfway falling of chair for several hours until I arrived.

The care was not up to par. The front desk personnel during the week days was very rude. The weekend front desk personnel was very helpful and friendly. The sale teams are nice just to get your business.

We fell in love with Three Forks from the initial visit, we were very impressed with the low amount of turnover, allowing our mom to fall in love with the staff. She had the same nurses, facility Management, and Maintenance for the first two & a half years, a very consistent routine which was much needed for. Since the change in ownership in 2024, most of the staff has turned over and we have noticed a vast difference. Her laundry started getting mixed up, wasn't done as frequently; one gal actually mentioned to us that we were welcome to do her laundry ourselves!!! We pay for this service! We have had to repeatedly ask for help with plumbing and lighting repairs. The main parts of the facility still remains clean and we are very happy the staff at the front has remained consistent, but much else internally has changed. Hoping for some consistency in staffing in the new year and hopeful for more helpfulness in housekeeping where our mother needs the most help, since she is 96.

We picked this community because of the location, size and overall feel. Apartment on first floor for mom (with mobility issues) was a big draw. I like the size (number of residents) I would recommend to others.