Pegasus Senior Living, LLC

The staff (as in the workers) are great. The management is horrible. Communication is horrible. I can't figure out how a facility that is this poorly run can stay in business. They certainly have no problem lying to you about what they have done or will do. Classic case of over-promise under-deliver.

Good social schedule, my mother really enjoyed the trips. Nice facility, good food. Regularly short staffed, often no response from staff to phone calls and emails. Billing system is not very good.

The nursing staff is nice. They can't seem to keep cleaning staff. The grounds are not kept. Lots of dead trees and plants. Need additional help in medicine distribution. The meals served have minimum nutritional value.

My loved one is currently a resident at Gig Harbor Court and his experience at this facility overall has been okay so far. The move in process was good. However, they do need to disclose the large move in deposit to people, which was a big surprise to us. Also, the family should have had a tour of the facility prior to move in. The housekeeping is spotty, at best. Same with the laundry.

Cordata Court generates a joyful atmosphere for loved ones. It's clean, offers activities, transportation and nice sized rooms. My sibling uses a wheel chair, she has laminate flooring, hallways are wide and elevators serve her well. The staff is friendly

The experience has been ok...initially when you go on the tours they make it sound like they have everything under the sun and they have people at your beck and call all the time. But when we have had to use the call button, it can take up to 20 minutes or more to receive help. There are not enough staff at all. Cleanliness seems to be adequate. Everyone we have encountered has been very nice. The quality of care has been great but the lack of availability of care has been awful. When she pushes the button, help rarely comes in a timely manner. There never seems to be enough employees at all for help. The meals are ok but they often say things like "homemade cookie" but they are clearly not homemade. They are always understaffed during meal time so it's hard to get service. The activities seem to be ok but our nana doesn't really participate in a lot of them. I think this is due to lack of staff so no one really lets her know about them or encourages her to go. I don't find the value to be a fantastic value for the cost. They promised a lot of stuff up front like rides to dr appts but it's incredibly difficult to schedule. Friendly staff, safe and clean community. Close proximity to shopping, doctors offices etc. areas of improvement needed in staffing levels and speed of service

Everyone in the community is kind. There are some services that caregivers are supposed to give that don’t go out. I don’t like the service that the dining room gives. I’m hoping they can change it to be more effective and have servers be courteous to the residents.

My brother picked it based on cost, location, and a visit.Decent place, some shortcomings (food is just ok, but not bad), a bit short staffed, staff seem to genuinely care, renovations underway that are very slow, but improvements have been made as a result.

My parents have been living at Three Forks for almost 3 months, but they signed their contract at the end of December. We convinced Mom & Dad to move because Three Forks is Assisted Living not Nursing home. Sadly, this place seems like a stereotypical nursing home. Some of the halls smell like urine. The public toilets are unkept. Housekeeping is not regular. The food is sub standard. The bus for outings has been out of service so there have been no offsite activities as promised. Most of the residents can’t walk without assistance anyway, so perhaps allowing these activities might involve logistics that Three Forks can’t address because of chronic understaffing. There is no front desk receptionist to manage questions/problems by residents and their families. There is an MD who comes once a week, but it is unclear how to set up an appointment with him. We are very disappointed with Three Forks. The best and only bright spot: Staff is genuinely friendly and caring!

Staff is friendly and helpful. Facility is beautifully appointed and neat. However, almost nothing is provided in the monthly rate besides room and board. Residents have to provide their own paper goods and all toiletries. No one is responsible for hearing aids and glasses besides the resident in memory care who often can't be responsible for them themselves. Thus, expensive hearing aids are soon lost. They need more activities to combat boredom, more supervision and exercise opportunities, and the outdoor space needs awnings for shade and swings.

We toured Whispering Winds of Apple Valley when looking for a facility for our loved one. The people were snotty, not really friendly, and they didn't have transportation for the residents, so it was a no for us.

I am the son of a resident at Ridgmar Place. When we first placed our mother there, the dining experience was great. Linke tablecloths, the food was great, there were alternatives if you did not like the evening selection, and you were allowed all the food you could eat. Big Sunday brunch buffett that obviated the need to serve Sunday dinner. WHAT A CHANGE! Now, the portions are skimpy, and residents are flat out told NO SECONDS. NO Sunday brunch, and they also do not serve evening meals on Saturday OR Sunday, only lunch. This food situation is entirely unacceptable, and will only change if enough residents/relatives complain to management. Needless to say, the pricing continues an upward spiral, for less and less service.

Our family had an in person tour with North Point Village and we thought the community was really nice but the rooms were extremely small and there were only four bathrooms per building. Our loved one would have gotten lost tying to find hers.

Legacy of the South Plains was very nice, but was far too big. We didn't like that the staff had us touring residents' rooms without their permission.

I toured with The Seasons of Reno and did not really get to see anything but the front entrance and the room we would have. They wanted to isolate her for a week when she moved in, they also would only show me her room which I did not like how she had to step up to get into the shower. It did not feel like family there.

We really do think The Legacy at Long Meadow is a great facility and the staff really do try their best. We really do like the staff members, they are very nice and they seem like they have been there for a long time - they do not have a high turnover rate. They do really good when it comes to the activities. However it is the expensive and our loved one along with other residents do not like the meals - they do not like the presentation, the food comes out cold and it seems to be the same thing over and over and over.

It is not as organized as I would have liked. Some services that we are paying for are not happening as they should and the staff have dropped the ball because of communication issues. There have been some confusion with medications as well. The staff are all very nice and they are trying their best. Overall there are just some areas that they need to improve on - they are going through growing pains and we are hoping to see some improvements in the future.

Magnolia Place of Roswell is going through a transition at the moment. There are a lot of new staff members. I will say the activities director is AWESOME. She did a Falalalala Christmas event and it was great. The rehab here is pretty good as well. It is more expensive than we would like. Overall there are pros and cons. We are hoping with the transition that there will be some improvements.

My parents are ok with the accommodations and food. It seems like there has been quite a few changes with the new ownership. I'm still not 100% sure they have the billing correct. They are accommodating but the family needs to drive the conversations because communication is somewhat fragmented.