Pegasus Senior Living, LLC

We are very happy with the experience so far except for a couple things. They haven't been cleaning on a regular basis like we were told, it is supposed to happen every 2 weeks. We are also paying for medication to be given to my loved one and they do not always show up to do it and she is giving it to herself. The billing has been kind of a mess too. Other than that she is happy with everything else here. The care is great, she loves the food, and is also really enjoying the activities. It is just those couple of issues that we the family are having.

The reason we gave this community 4.5 is sometimes the response time when our loved one pushes the help button is a little slow and there has been a couple of times where there is a mix up with the medication. However they have a wide range of activities for the residents who want to participate and we would recommend this community to others.

We chose The Farrington at Tanglewood because for the price, we thought it was the best option especially for what you get. The location worked out well for us. The room sizes are plenty big enough for what we need. The only complaint I have had is that they are a little slow on the re-evaluation of care for my loved one. I would definitely recommend them to others.

We liked The Landing at Queensbury a lot. The only issue was they were not equipped to handle the extra layer of care that our loved one needed.

Everything has been really good. There have been just a few minor things that have been annoying. Maintenance has been a little slow to take care of some things from move-in. The housekeeping staff made my mother-in-law cry, which I'm going to have a meeting with the property manager soon to discuss. After an injury, we were able to hire Brookdale staff to come help with the dog. But they send somebody different every time, and they're always in a rush. Which is disappointing when we're paying $20 for 15 minutes of service. One of them was rough when reaching for the dog the other day. The service just seems a little impersonal for something that's not cheap. I will say on the plus side, my mother-in-law loves all the activities. There's tons to choose from. The sales rep who helped us was awesome. My mother-in-law really loves the food. The location is phenomenal. The courtyards are great for her to walk in. Everybody that we talk to that lives there loves it there. We haven't heard one complaint from any of the residents. All the guests and residents are really friendly. She did have a fall recently and pushed her medical necklace, but nobody came. Since then they've told us that her button is working properly, so I don't know if that was user error or what. But overall the living experience has been great. She absolutely loves the people and the food. And she's very happy there.

The Solana Vintage Park is expensive but it really is a great place and we know our loved one is safe. It is newer, and up to date, but the assisted living side does not really have a nice outdoor area. It is small with little trees, but on the memory care side the outdoor area is fabulous. We also like that the community is only a couple minutes away from our house.

For memory care needs, I would highly recommend Chisholm Trail Estates. The staff, activities, and pricing all stand out to me. The staff are attentive, and encourage my loved one to participate in the activities that are available. There are enough activities to keep my loved one busy. My loved one is content, and this makes me happy.

I would recommend this community to others based on our experience. The community is neat and clean and the staff is very friendly. The food could be better and we would like to see that improve.

We believed the value for cost to be overrated, and a lot of the services they were offering were not happening. Some was due to the covid restrictions, but there was a very fast and high turnover rate with the staff members, and they were also very shorthanded.

We chose Sun City because it was recommended to us and I felt that this one was the best fit for her. It seems like it is a very nice facility but we have not been able to go inside. We have had no issues at all and the staff seem very friendly and cooperative. They have just started opening up to where we are able to visit outside with appointments only. I would recommend to others looking.

When we first moved in, we were granted compassionate care visits. We felt very comfortable when we left at the end of the day that our loved one was in the best care. The caregivers we dealt with were very caring, compassionate people. Wonderful people there, I wish I could give them a 10. Overall the room was clean, and they came in to clean once a week They were very accommodating with meals - including blending the food to make it easier to eat.

My scores are based off of COVID. We chose Brookdale West because of the convenience to family, the ability to get around town, etc. The apartment sizes here are fine for my wife and I. The best part about the community so far has been the security. I would recommend to others looking.

Management at Legacy Crystal Falls have diligently implemented protocols and procedures to protect Residents during this trying time of covid. It has been challenging for management, staff, residents, and relatives but there appears to be light at the end of the tunnel. Staff provide good patient care services and the atmosphere is friendly. The housekeeping staff does a great job in maintaining cleanliness, always with a smile and in a courteous manner. Overall, value is commensurate with services provided for the monthly rent and level of care.

Staff is the best in the city. And, the overall appearance is beautiful. I had had my dad at another assisted living community and moved him to the Legacy. Best decision I ever made.

Gig Harbor Court was there for our family when our parents needed a respite care apartment for several weeks after our dad had a medical procedure. Their apartment had just been remodeled and was beautiful. It had several windows looking outside and was very comfortable for our parents. Our dad thought the food was GREAT and the staff made sure our mother's dietary needs were met. Our parents needed to move into Gig Harbor Court just as the Corona Virus was breaking out in Washington. The leadership and nursing staff at Gig Harbor Court were amazing. Despite the additional work Corona Virus made for the staff they were always professional, friendly and caring. The protective quarantine that was put in place for the residents was stellar. Our family has had members at Gig Harbor Court in the past both for respite care and long-term living. We have always had positive experiences and this visit was no different. Should our family need an assisted living residence in the future we will definitely turn to Gig Harbor Court. [Name removed].

My father is living in Greenhaven Place. An assisted living facility. He likes it there a lot. The staff is very friendly and caring and attentive to the residents. The dining room serves 3 meals a day. The food is good. My father is safe in this environment and yet still can go out on his own. I am very happy that my father was able to move into this facility.

From the first day I visited Brookdale, I was very impressed with the cleanliness and friendliness of all the people I met. My daughter and I were instantly excited about my moving here. The staff is wonderful, the restaurant is exceptional clean, the food is wonderful and the service is outstanding. Anything you ask like for instance, laundry, housekeeper, and help in putting drapes up, and anything you need.. security is great too. I am very happy here I’ve found my home. [name removed]

All exceed my expectations

just moved in. All is great.

Overall we love this place. Very nice people, nice place and we have been happy with it. We love how large the room is. It's been perfect for my grandfather and we have felt very welcomed there.