New Perspective Senior Living

Mother has been there One year. The initial price given per month was reasonable. Evaluations are conducted every six months. This is where you may find they start raising the level of care points (added expense), not including the annual cost of living increases. Light House of West Bend provided a forecast statement demonstrating my mothers finances would sustain her for estimated 20 years. With all the annual increases, that estimate is in the range of 4-6 years! Nice place, good staff, food choices good, cleanliness average to above average, non-refundable sign up fee, level of care questionable given the expense. Lots of activities, however not all residence are able to participate for many reasons. Your monthly payments are subsidizing those that are able or want to use these additional services. It is my experience, they will sign you up at a lower rate, and then start raising the care levels once your loved one has made adjustments, and settled in. There is a name for this salesmanship "bait and switch" Expense increase July 2014 to July 2015: 56% !!!

It's cosmetically a very nice place, and the staff was nice. The rooms are big and comfortable. The care level was just not what we were hoping it would be. I don't think this was the right fit for us.

The place is decorated to sell. There are free ultra fancy all-food and drink inclusive big parties several times a year with music and novelty for residents and their families. (The management asks for a can of food donation to food shelf each gala, so they likely deducts these $6K expenses from taxes.) There are double gas fireplaces flanking the entry. The facility is clean and well-maintained. The care services are hit or miss. If you get a good resident assistant/aid your family member is lucky. 99% of the aids are [removed] that are difficult for people with Alzheimer's and/or hearing problems to comprehend. This is a barrier. They check on residents a lot which is great. The dining room is nice but the quality of food has gone down since the higher-paid chef was let go. The "menu" is pre-ordained by financial management/oversight at maximum cost-cutting. Most dinners they have 1/2-1 sandwich (!?!) with a cup of soup and ice cream or cookie. Residents can enjoy a glass of wine or beer with dinner which is rare in Assisted Livings and a positive feature. All the residents have a beeper necklace to call for help which is a plus if the resident knows how to use it. The activities daytime are bingo and chair exercise, with a movie at night. Once or twice a week there is a musical guest which is excellent. There are off-site field trips once a week which few residents take part in, unfortunately. The staff turnover is mysteriously rapid. There have been 4 SETS of 1 nurse and 2 LPNs who have come and gone in the last 3 years. There have been 3 different activities directors in the last 3 years. The dining room staff is not paid enough to support themselves and a child so the employees have to rely on public assistance from the government. The owner makes 6 figures. The biggest complaint is the billing. It is shady and goes up rapidly. They have a care level form that is hard to decipher and even though the services are similar for many residents they find ways to increase the bill yearly. My parent's bill has doubled in the last 3 years without a distinguishable change in the level of services. You don't really have any say in this, even if you provide input to the management staff, so expect an ever-increasing bill. You have to monitor to make sure cares are being done, such as baths, tooth brushing because if you're not watching it might be skipped.

It is a simply beautiful place. There has, however, been a few issues with the care services as I feel they are understaffed and perhaps the staff is not adequately trained. We have had a problem with them following through with what they promised us on the amount of care that my sister is receiving. It often takes 45 minutes or more for them to get to my sister when she buzzes needing help. They have acknowledged some areas where they can improve and seem to be working to make the needed improvements, so I will give them credit for that.

Staff were friendly and meant well. However they were under staffed for our needs. Response was sometimes slow.

Staff was friendly, got good feel for the personal attention. Rooms looked run down and small.

Overall they do a very good job here, although we did run into some issues with specific care needs. It is a very nice looking facility, and it is well kept and clean. The staff have all been friendly and professional, and overall the care they provide is good. One thing to be aware of, which was the source of a lot of frustration for me, is that while they have nurses on staff there are many medical services they are not allowed to perform. It wasn't made very clear to me that they would not be able to perform this service, and it took 3 months of receiving late night emergency calls I had to personally handle before they were able to contract someone to come in and perform this service.

It was being remodeled at the time but the apartmetns were really small. The lady was very persistant but I just didn't like the place.

Beautiful facility and seems to be pretty nice for the assisted living folks. For the memory care folks however, the staffing is insufficient. 2-3 staff people for 16 residents isn't enough. Staff members need to take care of individual needs...and sometimes can't adequatly handle watching everyone....I have seen several occasions where memory care residents don't have a staff person nearby....which can be dangerous. Keystone also has had a lot of turnover the past 2 years - both with management and care takers. I think the majority of the caretakers and nurses are good.....there's just not enough of them. Food at Keystone is very good. Cost has risen significantly in the past year however.

They were okay if you were just assisted living but once you got to their memory care unit it was just not the place to be. I could recommend their assisted living, that was fabulous, but their memory care was a really bad experience. They just weren't getting the care they needed and we wondered why people came and went so quickly so I think a lot of people weren't happy with it. When you don't need one on one care and you're more independent, it's great, they have lots of activities, but when you need care it's really not where you want to be. I did voice my concerns and they kind of blew me off saying that I needed to hire someone to take care of her, but why pay someone to come in to do what I'm paying them to do?

Initially, it would have been a 5 out of 5, but now it's a 3 out of 5. The day staff all goes home at the end of the day, and the night staff is only 2 people caring for 105 residents. They're trying to add staff but I'm sleeping in my father's room until things improve in case of a fall or other problem It seems like, outside of the fact that there's not enough staff there at night in case of a fall or a med alert. He's in their new memory care area (they've only had it for 5 months, and they're tweaking it) Activities: They've got 'em every day, and it's wonderful.

We feel like they were able to market Sunrise really well. We had done a lot of research before hand and really thought this was a great choice. Our first and second impression was great. But then the third impression started being not as great by our fourth impression we were starting to wonder if we had made the right choice. It just seems like when they market it they told us we will do this and that, but when it comes down to it none of that stuff was done. It seemed like there was a big lack of communication. We have addressed some issues and it seems like they wanted to address them as well but we will find out if anything changes

All private pay and starting rates are $3060 for studio per month.

Good services and can accommodate 2 person/mechanical lift. Straight forward pricing (once it's set) and very open to discussing financing options. Resources for additional care (don't usually work w/Park Nicolette nursing) and legal/financial advice. Mentioned that catheter would be changed and cared for more often. No strange smells, but seems dingy for such a new location - even in remodeled areas. Have to purchase or rent a mechanical lift. Apt. very small even w/two bathrooms. Seems designed to keep residents out of their apt. and socializing with others.

Toured. Liked the feel, very homey. Urine smells turned some family members off. Main reason we wouldn't consider is totally private pay.

1 very unfavorable review from my coworkers.

Very nice space and location. Apartments are small; even 2 bdrm are less than 700 square feet.

Clean and welcoming. Rooms well maintained. Dr and labs come into facility Variety of activities Very few residents seen - other than memory care. Found hallways confusing to navigate. 3 levels vs 1. Few nurses/staff seen. Those who were seen did not take initiative to say hi. Few made eye contact. Director did not stop to say hi and be introduced. Buzzed past with barely acknowledgement of visitor. Menu not as healthy as I would like. Estimate was not given, although numbers were reviewed. It's ala carte so I was left to figure out what I thought would be the estimate.

Mostly assisted living - lot parking Includes all meals Kitchen has no stove - micro ok Aunt Lil decor Dinning room staff not too happy Nice garden on east side Van trips including to Courage Center Fairly well kept

Loved the commons area, loved the pets allowed. Disappointed with how small the apartments are.