New Perspective Senior Living

From the beginning. They were quick about taking your money. Very slow about giving appropriate care, to Mom. Missing clothes. Dirty room, and bathrm. Mom sitting in her own poop, in bed. Very questionable, about receiving a shower. Missing 3sets of new towels. On weekends, myself and my daughter changed her bed and her clothes. Very low staff. In July before mom moved there, a person came to the house to tell us what they expected. I told them the foods to stay away from. No one acknowledged. They just gave it. At home caused bathrm issues. The same at perspective. Not sure if mom gets to attend any music events. Or other activities. My experience, I called. Never got feed back. I stopped calling. Fell out of bed 3 times. Hit head. Staff refused guard rails. State law. Kids have them.

Most elderly people needing assisted living depend on land line phones as their connection to the outside world. Their spectrum phones are CONSTANTLY off line for weekends and days at a time!!! Too much fried food (or premade and heated up food) nothing made in house that I can tell. Nicer salads (not just bagged and plated) and fresh homemade soups would be appreciated Also the carpeting throughout the dining room needs to be completely removed and replaced w vinyl or something that can be easily cleaned

My mother not only got out of the memory care. She was also KT looked after and blown off. She got an infection so badly that was dismissed and have to have an amputation because of it. Feeling bad with ignoring it didn't cut it. We moved her a few months ago. Plus they never fixed broken blinds in her room from before even moving in. Bathroom was a mess and didn't fix that. Also having root beer floats is not an activity and the only kind. No stimulation or even walks. Bummer and how extreme they let my mom get and was brought to their attn with nurses several times. It wasn't until a Dr came in and aid she had to go to the ER in an ambulance NOW

The ambience of the facility itself is beautiful and largely what attracted us to it. However, it became quickly evident they are severely understaffed and the staff they have are severely undertrained; especially in the memory care wing. I believe the nursing staff do the best they can understanding the needs of the client, but there are so few aids/workers scattered across the units that it was often impossible to find someone and residents wander around in distress with no support. Redirection and de-escalation skills are nonexistent in many of the staff. My dad often had bruises that were unexplainable by staff, likely due to unsupervised falls. His belongings and entire closet of clothes often went missing and took several days to track down in other resident rooms. My dad stated that the food was fair and the menu seemed to have decent variety. Communication with family was hit or miss. I'd alert the nursing manager of appointments, but arrive to find my dad undressed and not ready. On one occasion, he was ready but wearing shorts and slippers (in December). The main areas of the facility were clean, but my dad's room smelled strongly of urine, his sheets often soiled and his bathroom floor STICKY for days on end, despite a contract agreement stating regular cleanings. I would not recommend this facility. I would have moved him out a lot sooner if there were more readily available memory care placement at another facility. His physical and mental health declined over the course of the year he was there and I truly believe it was exacerbated by the quality of care (or lack-thereof).

The facility was understaffed, and the staff did not seem motivated to provide proper patient care. They were slow to respond, and showed no initiative in solving problems for the patient, such as a chronically overheated room, and cold breakfasts. My sister only spent a month there before she passed, but we did not receive the hospice style care that we were promised when we admitted her. I regret my decision to place her there.

I would say it's been ok but awful for the amount of money we are spending to have her there. I would never recommend the memory care unit there. If I had a family member that needs assisted living I would recommend that. Their facility is beautiful and all the residents that I have meet are friendly. Both the people that work the front desk are very friendly.

The language barrier is bad, have caught them lying on paid services not being performed, invoice has been corrected 11 out of 12 months because of inaccurate rates Based off of our experience, I would not recommend them to others.

My parent is sharp for their age and has shared concerns about the Minnetonka New Perspective staff not responding at all or for hours to pendants, slowness with meal service, or kitchen staff just not showing up at all on weekends to prepare breakfast and having to frequently remind staff to assist with showers. The on-site manager & corporate operations director have been dismissive, blaming residents for incorrectly using or not knowing how to use the pendants or for coming to the dining room before scheduled mealtimes. The maintenance man (God bless him!) has been called in unexpectedly to cook and serve meals on the weekend. But it has resulted in residents waiting a very long time to place meal orders and get served. Even when kitchen staff and servers are present, service is slow and appears disorganized. The food quality is hit or miss. Multiple attempts to reach the on-site manager about issues usually go unacknowledged and unresolved. They don’t seem to be getting forwarded.

My mother moved into the Assisted Living at New Perspective Highland Park and lived there for a few months before needing to move into Memory Care. Assisted living at New Perspective seems great - lots of interaction with other residents, a choice of good quality food, activities that are inclusive. That all changed in the Memory Care. No longer could she choose her meals but had to eat what was given her and it was often cold. I spoke to the director on several occasions about the food and was promised she would look into it. Nothing changed. I asked that something be done to the hinges on her door so it would close behind her because other residents were walking right into her apartment. She made a change which broke the trim around the door. Four months later that had not been repaired nor had the hinges been changed. My mother's name was never installed outside her door like other apartments. While some of the caregivers are excellent, there is a lack of respect and dignity in the Memory Care at New Perspective. I would not recommend this facility to anyone.

Cleanliness: for the building 4. For memory care unit rooms 1. Care services and staff: range from 1-5. At first New Perspective was a great place for my parents, but it has increasingly declined. I have had numerous contact with staff about medication errors, lack of follow-through, not enough staffing, and my mom being ignored in the memory care unit, causing her health to decline. I wish I could have more positive things to say, but the decline is evident. I would not recommend this place to others anymore. My parents are looking to relocate somewhere else ASAP. New Perspectives has gotten bigger and pay direct care staff and cleaning staff very low wages, which results in continuous shortages.

Under new ownership this facility is NOT a place you would want your loved one to stay. 3 separate time the exterior doors were left OPEN with no one at the front desk. I have advised management that if it happens again I will call local police for a premises report. Management is rudderless and we employees changing like normal people change their socks. Now the social activities person just left and assisted patrons have no one to help. Keep this place in your real view mirrors. Under the prior ownership living here was enjoyable now it’s a challenge. While no place might be perfect this facility has no leadership. It’s no wonder they can’t come close to filling its empty rooms. Food quality is not good but it has nothing to do with the chef. He tried to do what’s right. My mother was here for years and now my mother in law but that was because of prior ownership. There are other facilities close by that are much better for your loved one. Met with mgmt and it was deaf ears.

I would tell others that if their loved one does not need any care, then this is a nice place. The executive director is not straightforward or responsive. Very defensive when asked questions. Like I said, the care isn't consistent or good. If someone needs meals and a nice place to live, it's fine. If they need anything more, I do not recommend

It's a beautiful facility with a warm concierge. But the facility is understaffed in all areas. They rely upon caregivers without any training after high school. Caregivers who administer medications are often rude and abrupt to the residents. It is common for medication to be missed or forgotten. And upon follow-up, the medication administrators are rude. The registered nurses are very good but appear overwhelmed.

I have seen better. They do not service the clients, you have to fen for yourself. No activities, no excercising. No movie night, boring place. Carpet needs cleaning. They need more people. A very disorganized place

The food was served cold. The care was substandard. I would not recommend the community to anyone. Anytime there was an issue it had to to the Executive Director, and nothing would change even though the Director promised. In fact sometimes it would get worse.

I would tell others when they are seeking a place, make sure that the employees are trained and know what they are doing. My loved one is not getting good care and when you complain it seems to get worse. I would not recommend to other families who are looking.

When we toured this facility it was a mess. We showed up and they did not have our tour/information on file. It also smelled like urine when you walked in and residents were just wandering around.

It's not a good place for people with complex needs. Otherwise it seems like a nice community. I wish they had been more open with our family regarding our loved one's condition, letting us know she was deteriorating, rather than waiting for something to happen. During the pandemic, they did do a good job trying to encourage residents to engage with their families, and they would provide a weekly email. That broad level communication was good, it was the more specific communication that was lacking.

The administration was good at getting us into the community. We ended up picking my loved one up early. The staff wasn't kind to the residents.

Our loved ones bathroom was absolutely filthy, there was mold in the toilet. The common area was a little more clean. The staff members were not nice at all. If our loved ones needed help, sometimes it would take a long time for a staff member to come. Our loved one needed help walking and if she wasn't able to get help going bathroom, the staff would just leave her for hours without cleaning her up. The food took a long time to get to the residents and most of the time it was cold.