New Perspective Senior Living

I was very unhappy with Beachwood Commons and would not recommend it to others. I was not happy with the lack of communication with the staff. They did not return our phone calls and did not answer our questions. They were not on top of any care that was out of the norm. There were a lot of employee changes. We ended up moving out. The aides were very nice and caring, they did not seem to have the training need for the kind of care we were needing.

This facility offers an age in place concept, but independent living residents are just that, independent. The independent living residents receive no help. The first step of assisted living can be purchased at a rate of $1600 or more per month. There are no services available in between at reduced rates. Covid-19 has brought out their true colors. The facility has exceeded and maintained visitor restrictions above and beyond the CDC guidelines for independent seniors. They will not allow a screened and healthy family member with a face covering to enter the facility for minor and quick assistance to an elderly independent resident who is not incapacitated enough to require spending the extra $1600/month fee for baseline services. This base level assisted living is suggested if an inquiry is made to allow help to an independent senior in their facility. They do not care how harmful their draconian rules are, they would prefer to make extra money at the detriment of the resident's financial status. They would not allow an independent senior being picked up by a family member to be taken to the Emergency Room to have assistance getting their belongings together for a hospital stay. They stood by their rules and let a weak, sick elderly woman walk breathless around the facility trying to get help after she was told the family member driving her to the ER was not allowed to help her. An independent resident returning from a hospital stay (non-covid related) in a weakened state, must be dropped off at the front door and left on their own with no assistance to settle back in. When does someone coming home from a hospital stay get treated like that? I would suggest careful analysis before considering this facility for a loved one.

Very heavy politics, it's "my way or the highway." My input was not important to them. The caregivers were good for the most part, the philosophy was they wouldn't involve the residents and put in her room and forget her except for meals. She had no way to call for help or assistance and she would yell out " help me" and then she would be told not to do that. There wasn't a clear, consistent plan to help and direct new residents to acclimate them. It was a memory care but it felt prison like and very institutional.

Overall the facility seems nice and clean the people are friendly the biggest problem I have is they cannot keep their parking lot clean free of ice and snow makes me worried that my mom may fall told him several times and there's still nothing done about it

I like the trips. There is beer and wine in the bar, but I want Scotch too. I don't like that there were no pets allowed when I moved in and now they do allow pets.

The facility is very nice and bright inside. Meeting to inquire about a room for my father was very interesting as the sales pitch I was provided did not meet my expectations after we moved him in. This place seems understaffed at times and the rooms are not kept as clean as they should be. The response time to attend to a resident is sometimes lacking as well.

I am very disappointed in their care for my husband. They are so understaffed, I am afraid to leave some times. They have 2 people for forty residents. We have waited for an hour to get him on the toilet. The girls themselves, are awesome, but they are totally overwhelmed and overworked. They have no management, only interim people. I went there based on some very high recommendations. They have nobody in charge They no longer have a resident doctor checking in. I come in and find urine left standing in the urinal, and I have had to vacuum the floor myself. Some days it's outstanding, depending on who they have for an interim. The menu is nourishing, and pretty good I think, for institutional food. The problem is they have the same people that are helping people to the bathroom, also serving the food. When you walk in it feels like home, and that really influenced me.

Pulled loved one from facility due to poor care. General grooming and bathing not being done. Socks and underwear were not changed on a daily basis. Legs and feet swelled due to inactivity, left to sit all day long. Contacted them before removing loved one, nothing changed. Would definitely not recommend this facility if your loved one can not speak up for themselve s.

I have had to shovel the entry way several times last winter so my mother would not slip entering the car for Dr. appointments. The weeds in the front circle are less this this year but hate the buck thorn and dead bushes in the assisted living patio area. Housekeeping is poor, missing dishes or chip cups, daily bed making may happen by noon, or after you tell someone. Turning the light on is a can be 6-11 minute wait till someone comes in and then they turn off the light and leave and you hope they come back for your request. Nurses are great and over worked. One nurse at night is not enough at night to care for the whole building (assisted and memory care). Been some real issues with the ever-changing med-passing staff. Yes we may move soon.

My loved one had been staying at this community, even after her care needs had advanced beyond what they could provide. Now that we've seen what a real memory care facility can provide we know that they were not equipped to deal with her needs, even though they said they were. This place was very clean, and we had some good experience with the staff, but the care was not what we were looking for. There also were not very many activities.

Family member of a previous resident and we are not impressed. They have spent the last 6 months painting and without carpet in many areas. No major remodel. Hard to believe it could take so long to replace carpet and paint. Do not feel like the management staff is trained in geriatrics or shows any compassion.

If your loved one depends on someone else to manage their meds, be careful. Moms meds were not consistently given at the required intervals, some mixups were made, and many of the staff spoke poor unintelligible English making communication difficult. At a cost of over $50 per day to manage her meds, I was shocked at how careless they could be. Response time to her pushing her call light for extra or as needed meds could run up to an hour especially at night or on weekends when staffing is low. The pretty building on a lake looks like a great place, but check out the State of MN reports, visit on weekends, evenings, ask residents for their advice and stay involved in your loved ones care, staff are employees usually understaffed and under stress, they are not family.

Be prepared to follow up on your loved one and their care. The mistakes by the nursing staff are at best horrendous. Some life threatening. If your loved one needs reminders-they don't happen. If your family member needs a little extra help...it wont happen. If they need medication it may or may not happen. You need to be vigilant in watching over the care of your loved one. We place our family in these communities for peace of mind for them and ourselves. You will not get that here. Don't be fooled by the building and the surroundings. It is unfortunate that the care is not there.

Poor experience with arrival and setting up care.

Standard core services like the rest in the quad cities,and the activity gal was a peach! We found it expensive for what you get, mediocore in friendly factor, line staff nice, not so much the top dogs. Came back unannounced and talked with people living there they said: food is cold or tough, manager is rude and doesnt listen, some servers nice, some just ok, no activities at night, and 'high rent for what you get'

I would recommend looking at the other facilities locally. This place used to be pretty darn good but it seems like it has been on the decline for three or four years now. the owners are out of Minnesota or Wisconsin so they may not know.

They cannot do high level patient care here. The staff is not well supervised and takes a lot of breaks. They have a pricing point system that is difficult to understand. So the cost can vary month by month on the bill rapidly if the health of the elderly person goes down . So I would not recommend this facility unless your loved one is ambulatory and can live independently with a minimal amount of supervision. Keystone advertises like they can do all level of patients but the truth is they mostly just do the same routine for all of them and I was never sure mom was getting the care we were paying for. Lots of times I just found Mom lying alone in the room, her diaper wet and had to ring the buzzer for about 30 minutes before anyone came to help us. We were paying 7000 per month so you think they could do better!!

Aberdeen has incredibly unprofessional staff who do not care about the residents. They did a terrible job of caring for my dad, especially in his dying days. They refused to communicate with my family entirely after the passing of my parents and claimed it was because they didn't have to talk to me since my parents were dead. Horrifying.

We had a terrible experience with my mom at Aberdeen. They made multiple mistakes with medication administration and billing, and consistently refused to address any mistakes and desperately tried to blame anybody else. We had to contact the ombudsman's office, who suggested we file a report with the health department regarding their dangerous mistakes. After my mom passed away, I made 13 attempts to contact the director and regional VP regarding a few concerns in my mom's last week, and they ignored every single contact attempt. Only after I escalated it to the owner of the company, did the VP finally call me - but instead of addressing my concerns, she claimed that they no longer had to communicate with me since my mom had died. I was absolutely horrified.

Mom had COPD & Dementia - weighed 145 lbs on admission. Also had hospice - SW commons left her in bed most days. Stacked meals on top of one another. Left in recliner for 18 hours - with bed sores - Bed sores in assisted living! Food is horrible. Understaffed - No Nurse at night and aides are just caregivers with little training. They take residents that need full care but don't increase staff to accommodate so others suffer. She fell and broke hip - several more falls - broken nose - hit head several times. We had cameras in room - can't imagine the care people received without cameras! She ended up falling and breaking both hips, ribs and head contusion. Got her into inpatient hospice and she lived 6 days. Weighed 75 lbs. We wanted to move her but hospice suggested we not do that due to her confusion and lack of care in other places. Staff was kind and loved our mom - they did they best they could - this is administrative problem. It is not the staffs fault. I am a nurse.