New Perspective Senior Living

New Perspective is a really beautiful nice place with a huge library. It is a nice nice facility and the food is very good. However it was not exactly what we were expecting. We knew it was going to be a temporary stay so our loved one got a studio apartment. The response time was slow, and our calls would go unanswered. We aren't sure if they were short on help at the time or what.

This community is like an apartment. Anytime the residents leave their rooms the staff tell them to go back to their room. They want to keep all the residents in their rooms. If the staff finds a resident in a common area, they ask what are you doing in here. The residents are afraid of the staff. The staff will not greet or talk to anyone in the community. At 9 pm the staff will walk into my loved ones room. This has scared my loved ones several times. The staff doesn't announce themselves or wear their badges. The staff has stated they have never been asked to knock on the door of the residents doors before entering. I have had to write several letters to the community about this. The Waters is an old hotel that has been converted to senior housing. It is a beautiful community. The staff is behind locked doors. You have to make an appointment to speak to staff. The staff personally distributes the mail to the residents. My loved ones did not receive all their mail and were missing checks. My loved ones didn't receive their mail for three weeks. The staff demeans the residents if they ask about their mail. Whoever runs the community runs this community in an abrupt style. The Waters only provides five meals a week. You have to decide which meal you are going to skip . This community is higher in cost than the previous community my loved ones were at. I am giving great latitude due to the pandemic. There is a lot of turnover at The Waters. I would not recommend this community to others.

I would want others to know when looking into Sunrise that when we put my loved one in there it was wonderful, but once COVID hit, the care seemed to go way down hill as well as the cleanliness of his room. The house keeping has been slacking and I had to ask the CNAs to help and clean his room since we are not able to visit as often. Otherwise, the communication has been great from the staff members as well as the attentiveness and helpfulness.

At first this place seemed like a great place, and the price was lower than many other programs in the area by about 1000$ However, more and more, we started having problems with this place. Lack of communication, lack of attention to cleaning my fathers apartment, his clothes are not returned to him when they do his laundry and he gets other peoples clothes, and they were supposed to follow my dad's diet and they do not strictly enforce it. I call for transportation to his appointments and then when I call to reconfirm they say they didn't know. You have to keep on top of them and for the price, sometimes I feel Im doing things they should be doing. There have been times they have gone above the call of duty to help us, but more recently it has gone down hill for us.

Administration seems unaware of needs or wants of elderly. They fail to make reservations at restaurants, then seem surprised when a group can’t be accommodated. Activities poorly coordinated, frequent cancellations, don’t get involved in many opportunities in the community. Caregivers aren’t well trained, often see them yell at, intimidate or ignore residents - I hope my family members never need to use them. If you’re independent you’re really on your own there. Place is beautiful, concierge people are great - but they can’t keep aides, housekeepers- turnover is huge. Everything has to go through corporate for approval and it takes forever. Food is horrible.

My Mother was in the Memory Care area. Like all places there are employees that truly care and others where it's only a job. We have had both. Training on how to interact with dementia residents appeared to be lacking. The turnover was great in her area. My Mom would fall in her room and bruises appeared around her face, forehead and rarely would I be contacted by staff. Many times I was the one telling them that she must have fallen. I was told that If they don't see it, they don't document it. Mom had items taken from her room and sometimes they were misplaced in laundry. But other times, we never found them. I finally started taking pictures of my Mother's belongings and installed a camera. At times, I felt the director was abrupt and rude. When I asked about security, I was told that she couldn't be here 24/7. When Mom was dying and on Hospice, the RN never came to her room to check on her until she died. Fortunately, family and friends were with her.

My mom is still adjusting to her new surroundings. Staffing seems to be somewhat short. For the most part, they are friendly but not all of them. There needs to be some improved training in the transport department I've witnessed residents being transported from one location to another and almost being dropped. The administration is aware of this and they can say is we are working on it. Mom is eating she really hasn't complained about the food. Laundry has been ok however there has been a couple of times where I've noticed that a wet towel has been left on the bed and the bed was made over the wet towel.

This community was not what we expected. The nurses seem to care, however the aides do not seem to be trained correctly. It is sometimes very difficult to find/get help when needed, even if you use the pendant. I feel that the marketing team tells you what they think you want to hear and then once you decide to move your loved one in, things change as the charges are inflated, including charging for services they are not providing. This community seems to care more about money than about the residents.

Their friendliness is outstanding. The price is very high for what services are provided. The nursing care program is not administered to what I expected. I had to discontinue their medical plan entirely as they were too inflexible to administer my father's right to use his VA benefits for pharmacy and were going to penalized him $10.00 per day for the VA pharmacy usage. I will admit that the administrative director has indicated that I may drop that plan. We shall see. The food is good, it has been an adjustment for my father to eat at the prescribed times, but he seems to be doing well for his first month there. The activities that are offered seem fine to me, my father doesn't partake because he is in dialysis for 2 days a week. The best part of this facility is that it is only 3 miles from my home and I can be there rapidly.

This senior care center is very nice, but aged. There are some issues with cracks in the bathrooms, etc, but overall it's a very nice facility. There is a large dog that usually is in the lobby that seems to be a tripping hazard that no one seems to address. I tried to get around the dog and leash, but no one seemed to take any care to get the dog or leash out of the way. This happened for the last four times that I've been at this facility. The staff is very good and seem to take good care of the seniors. The food choices seem very healthy and good, and there are some activities, but not like I've seen at other senior care places.

I had to move my loved one out of Brookdale because they could not accommodate him. It is such a large facility, they just do not have enough staff for a number of residents, it was not a good for him.

Not what it was formerly. Recent changes have resulted in many vacancies rather than the previous waiting list. Executive chef has been replaced and food is now a disgrace. Mostly unhealthy. Usually unappetizing. Often inedible. Emphasis on starches and very light on vegetables and even protein. Frequent use of corn syrup and sugar. No accommodation for special dietary needs. Not even diabetic menu selections. Small portions now and they charge $8. extra for providing more food at a meal. Some recent instances of delayed and even no responses to beeps for assistance. Rents were just increased 4% for 2017. Though staff and residents are very friendly we are looking to relocate our relatives elsewhere.

We toured this facility, and a relative had stayed there for respite. We like the food, and the rooms are quite nice. However the housekeeping needs improvement, and it is very large. We would prefer a smaller population, as well as something not right next to major freeway & busy roads. It is really convenient however. The views on some side are really beautiful, but the room size we wanted, overlooked the Carlson Tower and roads. It is quite costly, and for that kind of money we prefer something a little tucked away from the roads (and cleaner).

The people are very nice and the food is good. The facility is clean enough. Although sometimes there's a lingering smell of feces in some hallways. The maintenance department seems very good and is very responsive to needs. However the billing is not accurate. They are unorganized with handling doctors orders and bloodwork and require considerable follow up from the family for basic nursing procedures. They also have difficulty responding to voicemails or messages.

Facility staff were great. Very friendly. The director was not friendly or helpful. Facility is best suited for someone who needs minimal care. The company is not upfront about pricing. For that reason would not recommend for anyone that needs even moderate amount of care

This is not the place to take your parent unless they are incredibly independent. Found my family member nearly unresponsive with a severe UTI and pneumonia and her call light was across the room. Same food on the tray since the morning prior. After taking her out to the hospital and coming back for a couple things I found that staff had been using her personal items and eating her food while she was away. Seems like it’s chronically short staff

The caregiver staff are not consistent, nor are they necessarily kind. There are a few caregivers who have empathy, but the younger ones lack empathy and patience. There is a high turnover in staff. The director is inexperienced and rarely has her door open nor does she get out and visit with the residents The waitress staff are slow and don't always get your order correct. They often run out of certain food items. The activities are the same each week and are not highly attended. The front desk staff is friendly as are the maintenance staff. The sales people do a great job of painting a pretty picture. The apartments are nicely maintained, fresh paint and carpet for each new resident. Maintenance is done swiftly.

Advocate for your loved ones to get the care they are supposed to get. Check up on them often and speak up when you see issues. I believe New Perspectives means to do well by their residents, but there needs to be better oversight, physical and documentation checks, and more effective training for new care givers. Until that happens, if you have a loved one here, you will need to do those checks yourself.

Many language issues. Care givers and wait staff have very poor English skills. Wait time for help is unacceptable. There were no outside of the building activities scheduled while I was there are 2.5 months! I liked my apartment. It was spacious but kitchenette was very inadequate. 45 minutes into meal time, they would run out of entrees.

I have had my mother there over a year. They have forgot to invite me to her care conference every three months. The turnover is horrible. Staff in the memory care sleep all the time. I've had to wake the up to let me out of the locked unit. Lots of her things have been stolen and not by other residents. My mother is on a wait list for another place and I can't wait to remove her. Assisted living, this place seems amazing. Staff and residents seem very friendly. They have a library, pool, billiard room, goodies spot and a drinking spot. Lots to do for them.