New Perspective Senior Living

Understaffed, poor quality food, smelly. Doesn't get enough showers or assistance for bathroom, dressing or response to button

Activity director keeps residence, engaged with daily activities and creates an inclusive sense of community. The facility is kept clean and well lit at all times. Areas to improve on : Administration does not follow through with resident complaints regarding staff not completing basic contractual services. (ie, weekly showers) Aids are not well trained in caring for ailing elderly. -Too rough and inexperienced. Meals are fried and processed with no fresh fruits or vegetables. Aids are rude and impatient toward residents during meal times -residents are required to wait an hour after seated to receive their meals due to lack of urgency by staff.

First month has been a rollercoaster. First week was good, second and third were struggles and fourth was okay. They miss their home. Issues around medications and waiting for meds to be delivered rather than me driving 5-minutes to pick up two over the counter medications. Parents calling complaining during week and being told we do not need to answer the phone was not well received. Up front pricing and care levels of assessment and after three weeks were very different. [name removed]loves the physical therapy. Front door staff is usually accommodating but there times when they follow the rules rather than do the best thing for the patient. They would like more activities and being around people on their mental level. They both find the staff friendly and accommodating, yet there is no place like home.

Very friendly to your face and sounds like they will be very helpful, but didn't do as much as they said they would. Nothing to share about activities. Room sizes were good

The proximity to my area and the fact that New Perspectives didn't require 2 years of out of pocket payments. I didn't know enough about my relatives finances at the point I was looking at facilities. What would have been my first choice required a 2 year out of pocket agreement , and I couldn't guarantee that.

The rooms were not cleaned when they were supposed to be and laundry was not done on time either, lots of missing clothes. The staff are friendly but not helpful. When it comes to the care services, sadly not what a memory care person needs. The meals were nice and timely, mom would miss some of them because nobody would get her to the dining area. Mom enjoyed them when they had them. They do need more activities. Mom is not with New Perspective anymore, we had to move her because she was not getting enough to eat, she lost weight there because of the previously stated reasons. New Perspective seems to have trouble with staffing, keeping people and communication. Lots of disconnect between management and staff.

My parents have been there [time frame removed]. People are friendly, they've made great friendships and they love the facility. In our experience, not always have things been as we were told and oftentimes, they wait longer than one should to have maintenance requests and needs within the apartment addressed. I do believe things have gotten better which I'm grateful for. In all fairness, I realize everyone's experience varies.

Nursing care was good, staff was friendly, meals were good, but not allowing my husband to use a power wheelchair was severely limiting for him, and OT and PT care was minimal, and did not meet his needs.

I would recommend we liked the apartment setting, staff was nice doing best they could with low staff to client ratio, I would alert that advertisement of activities was lacking in my opinion.

It's overall good. But expensive. However, my mom is in memory care. They do not offer elderly care waiver. She has been there a few years and looks like her money will run out in a couple more years.

New Perspective Eagan is nice and talking one on one with the director and staff is good, but follow through isn't the best. They don't communicate well through emails or messages, only through one on one. The meals were great, except my father loved his vegetables and fruit. They had them every day, but not a change of them. The vegetables were the same, day after day. For a person who loved his vegetables, there wasn't enough. I believe that the move in process went smoothly. I know we as a family did updates to the place, such as blinds etc. so it was a better set up for him. We were disappointed in the communication when it wasn't one on one.

Most of the is friendly, but response time is lacking. Housekeeping does a good job. Communication is good. Moving process was very easy. The menu is not designed for people with the most common chronic diseases. Consider feedback from families and residents about the food/menu. I would recommend the facility, but would want people know that it's not perfect.

I like the activities here. Bingo is my favorite; I go on almost all of the outings. The food is getting better, but I still don't like it sometimes. The back and front patio is nice when it is warm.

I like it here; however, I am having other issues. I like the activities here. I have started going out on outings. The food is getting better, I use to not like to eat here. I like that I have my own room and space.

New Perspectives is owned by an out-of-state corporation that runs everything by the bottom line. Food is poor quality. The building is poorly maintained. Batteries run out on call buttons and no one routinely checks. A serious air quality problem could probably be sorted if the ducts were cleaned and filters replaced. We ran air purifiers 24/7 but the problem persisted. We found a nest of bees in the air system. Shower water is barely lukewarm and I doubt it meets minimum state requirements. Routine daily wellness checks are skipped. I regret placing our elderly mother in New Perspectives. There are other places where the value for the cost is much better and quality care is provided.

Staff and facility were very nice. They need a little bit more coverage on the weekends and evenings.

My loved one is a resident at New Perspective and overall the experience has been okay.

The facility is very pet friendly, updated carpeting. They need better food. My loved one thought it was too greasy, fatty and salty.

Friendliness of the staff is getting better although there is a night time aide who's downright mean. She just gets meds and they can barely do that on time. Also call button was an issue hopefully fixed now . Very slow service but dining room people seem friendly. She doesn't really do any but others do Very nice facility and wonderful residents with staff that are doing the best they can to make everyone happy. Some issues remain with help and staffing which we are hoping get resolved. Our Mother's needs are few but if she had more issues it might be a problem

Care givers were for the most part good. Some slept on the job. Some ignored or turned off call lights. For everyone one there. Was a good one. Difficulty with the head nurse. She should Have sent my husband To the hospital two Different times and didn't . Family stepped In and took him. That Is why we moved him