New Perspective Senior Living

I have had no major complaints since moving my loved one in.

Overall its a fine place but I continue to look for a better place for my mom. Please feel free to give me a call to discuss further. Food options are really not an option in the memory care floor, sometimes my mother says its uneatable. The activities don't seem to be much, parking is very bad and maintenance is lacking, sidewalks this winter have been very icy .

My Mother in law was at New Prespective Senior Living for approximately 2 months. When we visited we were told the entire place was newly renovated. We were shown 3 apartments, all of them beautiful. When my Mother in law moved in, we were told the base rent was much more than what we had been told because "she chose a newly remodeled unit". They wouldn't budge on the price even after telling them we were told entire building had been remodeled. They were also going through a major staff change including the Executive Director and Marketing Director. They were very short staffed which caused a lot of problems but the majority of staff that was there was phenomenal. I cannot express enough how wonderful they are. My Mother in law chose not to stay and wait for the turn around. I would recommend New Perspectives Senior Living with EXTREME CAUTION. They have a very high reservation fee which is non-refundable. A new Executive Director and Marketing Director were hired so hopefully the staffing issues were fixed. I caution you to make sure you ask a lot of questions, especially about hidden and actual costs and charges and get whatever they say in writing, BEFORE you accept and move in.

When we toured the facility looking for an Assisted Living place to move my mother, sales staff were wonderful showing us all the spaces, going over the amenities, etc. We made the choice to move Mom here based on that. She moved in [date removed]. We had issues with meals and consistency of care, then 4 months into the stay, bed bugs were found and explained that a resident upstairs had them and Mom must have sat in a chair and brought them to her apartment. Room was treated. In May, again, found bugs, treated the room again! In July, found them again and Mom was kept in her room until it could be treated 4 days later--staff weren't notified to bring her food. Found out her new, $1,600 lift/recliner was infested. Told once it was treated we could keep it if we desired. Well, that was wrong! Bugs returned. Administrator didn't seem to care. Her apartment was not cleaned since June. We moved out two weeks ago and are very happy with Mom's new place and the care!

We toured with New Perspective Island Shores and the staff were very nice. It had an older atmosphere/environment and my mom said that she felt that it looked more institutional. They were looking for something more homey.

This community is one that should be checked out. I would recommend you come take a tour and see how you can fit into the community. The community won an award for Best Senior Living community. The staff is prompt to respond to requests made by the residents for assistance. I love the activities the community has to offer.

The units themselves are pretty rundown those could use some remodeling.

Sunrise of Roseville seemed clean and relatively cheery. But it seemed like a large building with too many residents for my loved one to feel comfortable and receive enough attention.

I would say no to this community. There were a lot of things that just went wrong at this community. There were a lot of young workers and they were afraid to work with my loved one and I know that this is their job. I would not recommend this community due to all we went through, there were some great staff and then there were others that just did not work out well

Our family had an in person tour and the staff members were very nice but the facility itself felt more like a hospital and was dreary. I don't think we would of wanted to put our loved ones there.

Our family had an in person tour and it was a definite no, it was not very clean and it had a really low energy feel to it. The residents there had a hard time moving around and our loved one is still very much active.

They have short staff due to covid. It seems like what they told us it would cost it is a lot more than when we originally made agreements. There have been times when my loved one pressed her call button and it took over an hour for someone to come and help my loved one. I think that my loved one feels that she has to maintain more of her care than what is being provided at the community. Medication management and trying to get all of the right supplies can be difficult. We had a care plan meeting a few weeks ago and are hoping for improvements from that but it may be to early to tell at the time.

The staff were wonderful work with. This wasn't the right fit for my loved one. My loved one committed to the community prior to seeing it in person. They did like the fact that the community is smaller.

we virtually toured this community and the tour was very informative.

we virtually toured this community and the tour was very informative.

There seems to be a breakdown in communication between staff. Some of the nurses and caregivers I have spoken to seem to feel irritated if you have questions. The first time we spoke to the executive director it did go well. I cant recommend this community at this time due to the issue we had

We toured Sunrise and I just didn't feel that it was appropriate for my dad, I just had a feeling. But the staff were very nice

We chose the facility because it seemed beautiful, they had great ratings online, and also they have aging in place which was a huge deal so they don't have to move. They do seem to be short staffed so they could use improvement with that.

The aides were really good, we liked them a lot. But my loved one has mobility issues. And when we signed the contract, it was for the highest level of service, which was to include the use of a lift with assistance from two staff members. When it finally came down to it, they said this is just not working out and you're going to have to find somewhere else. My loved one was only there about 6 weeks, we were dealing with Covid as well, and the whole thing was just really difficult and unfair. They obviously didn't want to work with us, and I couldn't leave my loved one somewhere unwanted. My argument was with management, not with the staff that was working with him everyday.

If you need meds managed well this would not be a good fit. They are very inconsistent with everything. I would not recommend this community to others unless your loved one is completely self-sufficient.