New Perspective Senior Living

She has been there over 1 month and still hasn't had a microwave installed, phone line isn't connected, blinds on windows don't work, no shelves in kitchen area anyone could reach, drawers in closet don't fit are sitting on the floor in her apt. along with the big microwave in box, no overhead lights in main room, didn't have a fridge for 2 weeks after moving in and she didn't get meds for a day, they ran out, then when they were ordered the pills were hung on her door in a bag and she found them. Not a good thing for a confused resident. Wish they wouldn't have said the room was ready for her when it wasn't and still isn't. The staff is nice.

I recently took my parent who is a resident there to a drs appointment. The dr needed to call the nurses office, the dr stated he can never get ahold of the nurses at new perspective. These nurses are sitting in the office all day long, and no one can answer the phone? Also the administration is mean to the residents. [name removed] is not nice, she is not friendly with the residents or families. She doesn’t go out on the floor and talk to the residents. I’ve heard her yelling at residents even asking minor things. She is not in it for the right reasons, not sure why new perspective keeps her around.

They have some really good people that work there and some really bad people that work there. we do confront them about whatever issues we have and they try to fix them. My stepfather loves [name removed]one of the nurses and she is really great.

The staff is very nice people. The problem was my dad has Alzheimer's. They let us believe that they could handle people from a memory care unit. I like the fact that they mixed everybody together both assisted living and Alzheimer's or memory care people but my dad had a few outburst And they said that they couldn't keep them there and then reiterated that they were in a memory care facility. So we had to move him out of there and he's staying at a different place now.

It did not feel like they had enough staff my mom fell, I moved her out after 2 days they did refund some of the money.

First, the good. They were the only one of three assisted living facilities that would take a chance on accepting my brother who was better suited for a skilled nursing facility. They contracted with a local nurse to visit him and assess his physical condition at a skilled nursing facility in Gary Indiana. She reported that with Physical therapy, my brother should improve sufficiently to be cared for at Beachwood Commons. Unfortunately, the facility has experienced staff shortages, almost from the moment my brother arrived. As a result, they are constantly borrowing staff from their other more mature facility. This has caused problems. Although the facility has a few patients that are bedridden, they do not have enough staff who are specially trained to care for such patients. Also, they do not have enough staff to supervise aides, especially at night and on weekends. On arrival, I expected my brother to be evaluated by an MD. Instead, he was seen by an LPN. Food is be below par.

Short staffed, also [name removed] had to wait 7-10mins before someone came and then she had to wait again so they could get someone to help. Seems as though they should have came in pairs and if one could handle the problem - the other could leave. Director was new but was friendly to get your money but if you asked about a problem - she was rude. When [name removed] got there - the food was excellent most of the time, then when that Chef quit, it really was tasteless and a lot of the time not what we listed on their menu. Also, not enough staff (again) to work the Dining room. Activities were wonderful!!!!!! Very poor upkeep, staffing issues, but most of the staff were excellent - nurses were great, the place needed updating or at least fixing a little at a time. Value could have been much better for the money. I know that [name removed] enjoyed being there if she had to be somewhere other than home. She was not a complainer, we had to advocate for her. It was better than several places we looked at. 3rd floor Memory care was excellent. Very kind and helpful. [name removed] - one of the Staff was tremendous

I am guessing it is because they just changed ownership and trying to catch up. Get the right people in the right spot. Seems as if everyone is in a learning curve. Like making sure the rx people have everything they need to be on the same page as everyone else. Seems as people are leaving at a fast rate and not be filed fast enough. But all in all the people are very nice and pleasant.

The facility is good and they do take care and concern while working with residents. They also coordinate things like PT and OT well for residents on site and in their apartments. However, turnover is high and I've had multiple talks about consistency with cares with leadership. For example, you have to prompt them to do tasks that should be done on a recurrent basis, regardless of the day. Otherwise, bathing, garbage removal, and floor cleaning can be missed.

Inconsistent staff members, increasing rent, average food. Do your investigating before you dive-in. Management has shifted, also.. Don’t see the return for the increasing rent. ?? I would seek out other facilities. Young staff.

Understaffed, poor quality food, smelly. Doesn't get enough showers or assistance for bathroom, dressing or response to button

Activity director keeps residence, engaged with daily activities and creates an inclusive sense of community. The facility is kept clean and well lit at all times. Areas to improve on : Administration does not follow through with resident complaints regarding staff not completing basic contractual services. (ie, weekly showers) Aids are not well trained in caring for ailing elderly. -Too rough and inexperienced. Meals are fried and processed with no fresh fruits or vegetables. Aids are rude and impatient toward residents during meal times -residents are required to wait an hour after seated to receive their meals due to lack of urgency by staff.

First month has been a rollercoaster. First week was good, second and third were struggles and fourth was okay. They miss their home. Issues around medications and waiting for meds to be delivered rather than me driving 5-minutes to pick up two over the counter medications. Parents calling complaining during week and being told we do not need to answer the phone was not well received. Up front pricing and care levels of assessment and after three weeks were very different. [name removed]loves the physical therapy. Front door staff is usually accommodating but there times when they follow the rules rather than do the best thing for the patient. They would like more activities and being around people on their mental level. They both find the staff friendly and accommodating, yet there is no place like home.

Very friendly to your face and sounds like they will be very helpful, but didn't do as much as they said they would. Nothing to share about activities. Room sizes were good

The proximity to my area and the fact that New Perspectives didn't require 2 years of out of pocket payments. I didn't know enough about my relatives finances at the point I was looking at facilities. What would have been my first choice required a 2 year out of pocket agreement , and I couldn't guarantee that.

The rooms were not cleaned when they were supposed to be and laundry was not done on time either, lots of missing clothes. The staff are friendly but not helpful. When it comes to the care services, sadly not what a memory care person needs. The meals were nice and timely, mom would miss some of them because nobody would get her to the dining area. Mom enjoyed them when they had them. They do need more activities. Mom is not with New Perspective anymore, we had to move her because she was not getting enough to eat, she lost weight there because of the previously stated reasons. New Perspective seems to have trouble with staffing, keeping people and communication. Lots of disconnect between management and staff.

My parents have been there [time frame removed]. People are friendly, they've made great friendships and they love the facility. In our experience, not always have things been as we were told and oftentimes, they wait longer than one should to have maintenance requests and needs within the apartment addressed. I do believe things have gotten better which I'm grateful for. In all fairness, I realize everyone's experience varies.

Nursing care was good, staff was friendly, meals were good, but not allowing my husband to use a power wheelchair was severely limiting for him, and OT and PT care was minimal, and did not meet his needs.

I would recommend we liked the apartment setting, staff was nice doing best they could with low staff to client ratio, I would alert that advertisement of activities was lacking in my opinion.

It's overall good. But expensive. However, my mom is in memory care. They do not offer elderly care waiver. She has been there a few years and looks like her money will run out in a couple more years.