New Perspective Senior Living

When considering Woodland Terrace I would strongly suggest you read the "current reviews" online, go to the Indiana Department of Health Long term Care website to read complaints filed, go to Glass Door to read the reviews written by previous employees and speak with the current residents in Memory Care, Assistant Living or Independent Living. Our experience was not one I would want you to experience. Do a walk through without the Market Manager and speak with any resident you come in contact with on their satisfaction / happiness with this facility. Look at their Facebook page to see when the last posting was and how active are the residents. Ask how many RN's, LPN's, QMA's(qualified medication aids) activities staff are on each shift. Base your decision not on what the facility was like when it opened but, in the last two years. Our experience has opened our eyes to elder care and many things we would like to not remember. We will not refer to Woodland Terrace of Carmel.

Please don't entrust your loved one to this horrible place they claim is an Assisted Living facility. They DO NOT and WILL NOT assist. Your family member will buzz for help and will be left to wait and wait. . (sometimes the staff will never show up). My mother was one of only 3 residents there that didn't have dementia, (we specifically asked about amount of residents w/ dementia beforehand and they lied to us...one of the many lies they told...another lie was their response time to residents call button). So my mother could tell us of the reality of living at Aberdeen Crossings. She would be left sitting in the dining room waving for assistance back to her room and staff would make eye contact and ignore her or talk snotty to her and then make her sit and wait more. This is not just one occasion, this was ongoing for 3 months. I spent every week on the phone relating this to the director, [name removed] who just gaslit us. My mother passed due to a fall due to lack of assistance

My Moms room was not clean when I got there. I stayed 5 days and it still wasn't cleaned. I ended up cleaning her room the night before I left. I ask then look for a vacuum cleaner myself. SW only had one young girl cleaning the whole second floor. My Moms room was to get cleaned once a week (Tuesday's)and that was not happening. I felt sorry for this young girl because they were making her clean each room plus she was responsible for washing sheets and towels for that room. Not all the washing machines were working. She was very apologetic but she couldn't get to the number of rooms she was expected to clean each day. I do NOT recommend Salida Woods to anyone.

They have a great sales pitch, but no follow through. Extremely poor staffing which leads to very poor care. My mother was seriously neglected and we constantly were having meetings with administrators and staff with no results. One administrator actually told us if it was their mother they would remove her. (Which we did, but unfortunately due to availability was not soon enough).

If we could give the overall a experience a -10 we would. Improvements - Actually give a damn about the health and care of their residents. Don't oversell your ability to care just to get a warm body in your facility. Better handling of falls at the hands of caregivers. Better response. Imperative X-rays etc. My aunt lived with an undiagnosed and brushed off broken FEMUR for several weeks which lead to terrible bedsores which put her in the hospital and ultimately resulted in her death. I wouldn't put my worst enemy in there. They have a beautiful facility and great activities but if you are not ambulatory/in a wheelchair and need care...do NOT move in.

When we initially toured NP Long Grove, we were told they have activities all day, use the transport van for fun outings all the time, serve delicious meals, and really work to get to know the residents and their needs. None of that was true. On top of that, after we moved our loved one in, we found they had serious security issues, poor sanitation standards, served processed, high-sodium, non-nutritious meals, had a revolving door of staff, and little to no regard for the well-being of residents. It was so bad that after 6 months, we had no choice but to remove our loved one for her health and safety (which is not an easy decision to make for someone with dementia). We wish we had never brought her to New Perspective in the first place - her life (and ours) have suffered because of it. We hope to warn others about this place so you don't end up in the same horrible situation we did.

I would not recommend New Perspective and have moved our relative out of the facility. For details, I agree with [name removed] review. This was a wonderful place as Arboria but has continually declined under the management of New Perspective. Key issues: lack of care, revolving door of staff, no activities, no chef.

Please do not send your loved ones here. They charge so much for so little that they do. No extra attention or care given no matter how much extra you pay. They are stuck in their room or the dining hall. The activities are few and far between. They don't even enjoy the patio outside. When they receive their food in their room and they can't really feed themselves...they just leave the box and let them go without eating...Again you pay extra to have the help and it is never there. They sit and push their button and don't have anyone come by for a very, very long time. Hope the depends work since they don't show to help assist to the bathroom or the have wait so long they give up. The laundry is not done weekly or the cleaning that you pay for. Look somewhere else and watch out for the stories you are told to get signed up. They just want the check.

I am currently a resident at New Perspective Senior Living Silvis. The food is terrible, they need to hire someone that knows variety and flavor Also need to hire more help and pay them, some residents wait for almost an hour and flag the waitress down as she is busy with other's orders.. Also, when grocery shopping there shouldn't be a time limit. The residents know how to shop. I would not recommend this facility to others. It needs a lot of improvements on a lot of things. I wish I knew about a lot of things before I moved in and, to me, the brochure was false advertising. I know a lot of the other residents feel like I do and don't want to speak up about how they feel.

The price increased for certain services that we needed. When they do laundry, clothing is often piled in the chair. I am really not happy. The carpet is so soiled, it looks like a very unkept place. It does not seem like a secure community. There was an incicent in which, I needed to get into the community and there was no adult present, but a 5 year old who was in the receptionist area, buzzing people in. Check in more often with your loved one. They don't follow through with things.

We put our dad here as it is very beautiful and [name removed] sold us on her presentation. Once dad moved in to Betty's Harbor we realized we were lied to about the outstanding care he was to receive. For the most part the staff didn’t care and were very dismissive to our concerns. The standard line, "It's not my job," was used often. Staff would disappear for long periods of time and hide in the un-opened section of Betty's Harbor. Dad was not getting showered on his shower days, meds were inconsistent, he was not changed when needed, the residents were left to sit for hours in front of a tv. All the activities we were promised never happened. We took our complaints to the top and were dismissed with excuses. We had to hire a nurse to go in during the days to be with dad and put cameras in his room. This place is horrible and I am glad we got dad out.

Salida Woods came highly recommend to us but we were so disappointed in the experience our family had and we would not recommend them to others. There was a serious lack of communication whether it was by phone or email. Our loved ones room was barely cleaned - minimal cleaning and we found out there is only one lady there to clean the entire place. We had heard stories from our loved one and other residents about the meals and they said they were not good.

Just NO! They don’t have any of their own employees and are over run with agency that don’t care about the residents. Management also acts like they don’t care about trying to fix any of the issues. There are better places in the area! Don’t waste your time!!

Disgusting corporate greed. Charged my mother $[amount removed] for carpet replacement of a 700 square foot apartment and $[amount removed]for a new freezer door. This is after a $[amount removed] a non refundable fee for starting the lease. No receipts given for work. Rent raised 18.75% in one year. Look elsewhere!

Our experience was not good. I would not recommend the community to others for their loved ones. I think they could improve the knowledge of the staff, and the community could use a deeper cleaning. The medication management was able to be provided by the community. However, the community had stated they could also provide dressing and bathing assistance and this wasn't getting done for our loved one.

This was a big contender for my loved one. however, they wanted us to replace the flooring at our cost due to some issues we had with it and i did not think it should have been our cost. My mother needed a lift and it calls for a hard floor and we felt like the cost should be to them who was providing the services.

If I could give zero stars, I would. Not impressed with the memory care unit. Our mom's diet was never abided by, so she always had stomach problems and the food was consistently cold, nasty and delivered late. She was always alone in her room, they never brought her out to socialize or interact with others. Communication was almost non-existent unless initiated by us. The final straw was when one of the other residents, who should have had closer supervision, fell into my mom giving her a traumatic brain injury when my mom banged her head on the floor board and laid in a pool of blood. She was in the hospital for almost one week and nobody from New Perspectives even inquired to see how she was doing. Now she is confined to a wheelchair, needs more care and her brain will never be the same. After this we moved her to a place in St. Peter, best decision ever to leave New Perspective. Residents are just dollar signs to New Perspective.

During the time our loved one was there, she was not getting the correct and adequate care she was needing. Her health declined fairly quick and that is why we have to move her.

At first, we were happy with the care my dad was receiving. The staff seemed super helpful and friendly and my parents were making nice connections. My parents had mentioned things here and there as they settled in which made you question the care they were really receiving. Then one day while visiting I realized just how lazy the staff was. Due to quarantine, we were not able to get into the facility. My parents received a new chair for their small apartment. The old chair then however sat in the middle of their room for OVER 3 weeks!! When visiting I asked to speak to the manager [name removed] since they had asked several people to have it removed. She politely said she didn't know "how to help us". Needless to say, we started our journey to find another facility.

From the moment we arrived, everything went wrong. For 18 months, we tried to give the staff and management opportunities to step up. From missed medication to safety to inappropriate conversations to lack and misinformation, it was one disappointment to one frustration to the next. Patients with needs are not easy- my loved one isn't-- but this facility has much work to do to make the beauty of their facility match their work.