New Perspective Senior Living

It's overall good. But expensive. However, my mom is in memory care. They do not offer elderly care waiver. She has been there a few years and looks like her money will run out in a couple more years.

New Perspective Eagan is nice and talking one on one with the director and staff is good, but follow through isn't the best. They don't communicate well through emails or messages, only through one on one. The meals were great, except my father loved his vegetables and fruit. They had them every day, but not a change of them. The vegetables were the same, day after day. For a person who loved his vegetables, there wasn't enough. I believe that the move in process went smoothly. I know we as a family did updates to the place, such as blinds etc. so it was a better set up for him. We were disappointed in the communication when it wasn't one on one.

Most of the is friendly, but response time is lacking. Housekeeping does a good job. Communication is good. Moving process was very easy. The menu is not designed for people with the most common chronic diseases. Consider feedback from families and residents about the food/menu. I would recommend the facility, but would want people know that it's not perfect.

I like the activities here. Bingo is my favorite; I go on almost all of the outings. The food is getting better, but I still don't like it sometimes. The back and front patio is nice when it is warm.

I like it here; however, I am having other issues. I like the activities here. I have started going out on outings. The food is getting better, I use to not like to eat here. I like that I have my own room and space.

New Perspectives is owned by an out-of-state corporation that runs everything by the bottom line. Food is poor quality. The building is poorly maintained. Batteries run out on call buttons and no one routinely checks. A serious air quality problem could probably be sorted if the ducts were cleaned and filters replaced. We ran air purifiers 24/7 but the problem persisted. We found a nest of bees in the air system. Shower water is barely lukewarm and I doubt it meets minimum state requirements. Routine daily wellness checks are skipped. I regret placing our elderly mother in New Perspectives. There are other places where the value for the cost is much better and quality care is provided.

My loved one is a resident at New Perspective and overall the experience has been okay.

Friendliness of the staff is getting better although there is a night time aide who's downright mean. She just gets meds and they can barely do that on time. Also call button was an issue hopefully fixed now . Very slow service but dining room people seem friendly. She doesn't really do any but others do Very nice facility and wonderful residents with staff that are doing the best they can to make everyone happy. Some issues remain with help and staffing which we are hoping get resolved. Our Mother's needs are few but if she had more issues it might be a problem

Care givers were for the most part good. Some slept on the job. Some ignored or turned off call lights. For everyone one there. Was a good one. Difficulty with the head nurse. She should Have sent my husband To the hospital two Different times and didn't . Family stepped In and took him. That Is why we moved him

New Perspectives in Sun Prairie has its pluses and minuses. They have a lovely facility and many activities for the non-memory care. The food is generally pretty good and they keep the facility relatively clean. I can’t speak to the regular assisted living but the “Memory Care Assisted Living” lacks trained employees. I would say CNA’s but they informed me that they don’t usually have CNA’s since it’s not a nursing unit. It is “Assisted Living Memory Care” and I use “assisted” lightly since the staff seem oblivious to the residents many of the times. There are several aids who really care but they are rare. There are no supervisors’ offices in the unit so oversight is random. The supervisors do come in the unit several times a day but other than that the staff are on their own with no team leads. There are few regular checks (at least during the day) on my parent and at dinner they are oblivious to the fact that some foods need cut up (like pork chops) and I notice that some don’t eat because of that. They are not cognitively able to communicate those kinds of needs. They do have some activities for Memory Care on Wednesdays and Friday from 9 to 11 and every other Monday. On the remainder of the days, they have nothing to help them pass the time. That’s Tuesday, Wednesday, Saturday and Sunday that there are no activities (maybe on occasion). There are behavior issues as in any Memory care unit but I feel that if they had more activities and staff that engage the residents there would be less behavior issues. Communication with senior staff is almost nonexistent so if you have an issue, you often get no answer unless you can catch them in the hall.

When it comes to the meals and dining service - the food is rarely served hot. An area the community could improve on would be staff retention. Staff retention would help a great deal to make things run smoother.

More communication from the staff, maybe even a weekly "report" would be great. The food and housekeeping has been great!

A good option for assisted living and convenient if a transition to memory care is needed. We picked this community, because of proximity to our houses ( my sister and mine); services available; staff friendliness. I would recommend it.

The facility and aesthetics are beautiful but consistency, communication and overall quality of care have been concerning. I would voice concerns over staffing shortages and quality of care. If the loved one needing placement was requiring a more intense care plan on the memory care unit, I'm not sure I would recommend. Staffing is typically limited and the staff present appear to be more dismissive as opposed to taking the time to redirect memory care residents with compassion.

My brother is happy here and he likes it. It is very hard to reach anybody by phone and by email and when I go in no one is around. It is very difficult to get through to anybody and I do not reach out that often. That is my main concern.

I have had no major complaints since moving my loved one in.

My Mother in law was at New Prespective Senior Living for approximately 2 months. When we visited we were told the entire place was newly renovated. We were shown 3 apartments, all of them beautiful. When my Mother in law moved in, we were told the base rent was much more than what we had been told because "she chose a newly remodeled unit". They wouldn't budge on the price even after telling them we were told entire building had been remodeled. They were also going through a major staff change including the Executive Director and Marketing Director. They were very short staffed which caused a lot of problems but the majority of staff that was there was phenomenal. I cannot express enough how wonderful they are. My Mother in law chose not to stay and wait for the turn around. I would recommend New Perspectives Senior Living with EXTREME CAUTION. They have a very high reservation fee which is non-refundable. A new Executive Director and Marketing Director were hired so hopefully the staffing issues were fixed. I caution you to make sure you ask a lot of questions, especially about hidden and actual costs and charges and get whatever they say in writing, BEFORE you accept and move in.

When we toured the facility looking for an Assisted Living place to move my mother, sales staff were wonderful showing us all the spaces, going over the amenities, etc. We made the choice to move Mom here based on that. She moved in [date removed]. We had issues with meals and consistency of care, then 4 months into the stay, bed bugs were found and explained that a resident upstairs had them and Mom must have sat in a chair and brought them to her apartment. Room was treated. In May, again, found bugs, treated the room again! In July, found them again and Mom was kept in her room until it could be treated 4 days later--staff weren't notified to bring her food. Found out her new, $1,600 lift/recliner was infested. Told once it was treated we could keep it if we desired. Well, that was wrong! Bugs returned. Administrator didn't seem to care. Her apartment was not cleaned since June. We moved out two weeks ago and are very happy with Mom's new place and the care!

We toured with New Perspective Island Shores and the staff were very nice. It had an older atmosphere/environment and my mom said that she felt that it looked more institutional. They were looking for something more homey.

This community is one that should be checked out. I would recommend you come take a tour and see how you can fit into the community. The community won an award for Best Senior Living community. The staff is prompt to respond to requests made by the residents for assistance. I love the activities the community has to offer.