New Perspective Senior Living

It was hard for me to adjust to living in a community from living on the farm. We had great help getting things settled upon move in. I am happy living here. There are very friendly people here, staff and residents. They are available to me when I need help.

I have been here almost 4 years. I came from Florida; it was a big undertaking, but I am glad to be closer to my daughter. I love to volunteer and help other residents. I don't want to have to move and I am concerned about cost for the future of senior living. I am independent and I like the fact that if I need help, it is available for me right here.

This is a beautiful well taken care of community. Mom seems to like the food and they offer good portions. She has a nice apartment. They have daily activities and a hair salon on site. She likes most of the staff, however I think there is some turnover with the caregivers. They did a great job accommodating us and I would recommend this community.

When arrived to tour the New Perspective Senior Living | West Bend, the tour guide was prepared and gave us a lot of information. We did not choose this community because it was more independent living than what we were looking for.

I thought this community looked great. The people I met during the tour were nice. The community seemed relatively clean. The rooms looked nice.

The staff I met during my tour were nice. This community was clean and well taken care of. I liked this community.

The food needs to be upgraded. Some meals are not hot when served. We need a good chef in the kitchen to improve the menu and also to supervise employees. People are very friendly and helpful. Response time is not always good. Some areas need to be updated. The activity director is great!

It's turning out to be more expensive than we thought it would be. We thought it was going to be a little bit more secure. Just to add security it will cost more money. I thought someone was going to be outside the door but there isn't. she does need to be away from the door. Memory unit. She is a very private person before memory care. They are very clean. They have done a good job. Everyone is friendly, don't get me wrong. It's a nice facility, we chose it because we thought we was a nice community. But it ended up being more expensive. they do take elder care.

We chose Keystone because they were offering great deals on move in and the community is just beautiful. Unfortunately we were in a desperate situation and chose to move in before truly looking into it. We were in a bad situation and needed a place for my loved one right away due to legal issues. Our loved one is currently not in Keystone anymore. We just didn’t feel there were prepared for memory care. Our loved one was put into the same dementia patients with a more advanced case, so our loved one was more active then most and seemed like he was just sitting around with no socialization at all. They only have one common area for the memory care where they sit and watch TV, but it is too small for all the residents to sit and enjoy, it is filled up with residents in wheelchairs. They are currently building a patio so that the residents can hang out there as well but it still hasn’t been finished. We feel like the staff just needs some more training on dealing with dementia patients. They should try to make it less confusing no more by moving residents to multiple rooms in a short amount of time. The memory care unit is locked but really feels like they are confined.

I am guessing it is because they just changed ownership and trying to catch up. Get the right people in the right spot. Seems as if everyone is in a learning curve. Like making sure the rx people have everything they need to be on the same page as everyone else. Seems as people are leaving at a fast rate and not be filed fast enough. But all in all the people are very nice and pleasant.

The facility is good and they do take care and concern while working with residents. They also coordinate things like PT and OT well for residents on site and in their apartments. However, turnover is high and I've had multiple talks about consistency with cares with leadership. For example, you have to prompt them to do tasks that should be done on a recurrent basis, regardless of the day. Otherwise, bathing, garbage removal, and floor cleaning can be missed.

Inconsistent staff members, increasing rent, average food. Do your investigating before you dive-in. Management has shifted, also.. Don’t see the return for the increasing rent. ?? I would seek out other facilities. Young staff.

Understaffed, poor quality food, smelly. Doesn't get enough showers or assistance for bathroom, dressing or response to button

Activity director keeps residence, engaged with daily activities and creates an inclusive sense of community. The facility is kept clean and well lit at all times. Areas to improve on : Administration does not follow through with resident complaints regarding staff not completing basic contractual services. (ie, weekly showers) Aids are not well trained in caring for ailing elderly. -Too rough and inexperienced. Meals are fried and processed with no fresh fruits or vegetables. Aids are rude and impatient toward residents during meal times -residents are required to wait an hour after seated to receive their meals due to lack of urgency by staff.

Very friendly to your face and sounds like they will be very helpful, but didn't do as much as they said they would. Nothing to share about activities. Room sizes were good

The proximity to my area and the fact that New Perspectives didn't require 2 years of out of pocket payments. I didn't know enough about my relatives finances at the point I was looking at facilities. What would have been my first choice required a 2 year out of pocket agreement , and I couldn't guarantee that.

The rooms were not cleaned when they were supposed to be and laundry was not done on time either, lots of missing clothes. The staff are friendly but not helpful. When it comes to the care services, sadly not what a memory care person needs. The meals were nice and timely, mom would miss some of them because nobody would get her to the dining area. Mom enjoyed them when they had them. They do need more activities. Mom is not with New Perspective anymore, we had to move her because she was not getting enough to eat, she lost weight there because of the previously stated reasons. New Perspective seems to have trouble with staffing, keeping people and communication. Lots of disconnect between management and staff.

My parents have been there [time frame removed]. People are friendly, they've made great friendships and they love the facility. In our experience, not always have things been as we were told and oftentimes, they wait longer than one should to have maintenance requests and needs within the apartment addressed. I do believe things have gotten better which I'm grateful for. In all fairness, I realize everyone's experience varies.

It's overall good. But expensive. However, my mom is in memory care. They do not offer elderly care waiver. She has been there a few years and looks like her money will run out in a couple more years.

New Perspective Eagan is nice and talking one on one with the director and staff is good, but follow through isn't the best. They don't communicate well through emails or messages, only through one on one. The meals were great, except my father loved his vegetables and fruit. They had them every day, but not a change of them. The vegetables were the same, day after day. For a person who loved his vegetables, there wasn't enough. I believe that the move in process went smoothly. I know we as a family did updates to the place, such as blinds etc. so it was a better set up for him. We were disappointed in the communication when it wasn't one on one.