New Perspective Senior Living

Be sure to get details if you are looking for independent living - you really need to understand what type of facility they are licensed to be and what they can and cannot do (they can't help you up if you fall, so they say, for example). The facility is beautiful, apartments are lovely, and most of the staff members are great - but administrators seem to have a lack of understanding of resident desires (listening only to a few "special" residents who do not speak for all). The follow up on resident concerns is generally "we will look into it" - with no follow-up. They use the HIPAA law as an excuse for many issues they don't want to address, and don't seem to really understand what that law covers. The food is so-so and the chef refuses to listen to concerns of the residents (to provide healthier, fresh alternative) - being told that the only diets of concern are for assisted living residents. There are also a lot of family relationships within the staff and administrators - so if you do have concerns about a staff member, the supervisor may be related to him/her and they protect one another.

I went on a tour here and everybody was nice and helpful. She answered all of my questions. The apartments looked nice and it was a newer building. Mom just didn't like the location of it. I recommend families tour many places before making a decision.

I toured New Perspective, and I thought that the community was very nice, and that the staff was very friendly. However, the community is large and pretty spread out, so I worried about my dad's maneuverability there. The community also felt sterol, and I was hoping for a more comfortable, homey feel. They also provided only one meal a day, and I wanted something more inclusive for my dad.

We toured New Perspective while looking for living options for my parents in law. The community is very nice. It’s open, airy, breezy, and full of light. There’s a little courtyard outside, and we really liked the director. My loved ones liked the community immediately, but it was out of our budget, so we did not move in. It’s definitely nice though, if you can afford it.

All seems to be good, although the one time my sister fell very early in the morning, it took too long for an aide to get to her. otherwise, the people and the facilities appear to be great.

Would like to have better security at night. Building locks up at 8pm and it is tough to get in after 8pm. Like the activities when I could do them, but health status is changing and participating is harder. The food is good and if there is something that I don't like they fix it or change it for something else. Came here to be close to my children.

Takes a while to get things fixed in the apartment. Only one maintenance person at the moment. Should be quick service. Nice and clean community. I get to volunteer and help out a lot.

It was hard for me to adjust to living in a community from living on the farm. We had great help getting things settled upon move in. I am happy living here. There are very friendly people here, staff and residents. They are available to me when I need help.

I have been here almost 4 years. I came from Florida; it was a big undertaking, but I am glad to be closer to my daughter. I love to volunteer and help other residents. I don't want to have to move and I am concerned about cost for the future of senior living. I am independent and I like the fact that if I need help, it is available for me right here.

This is a beautiful well taken care of community. Mom seems to like the food and they offer good portions. She has a nice apartment. They have daily activities and a hair salon on site. She likes most of the staff, however I think there is some turnover with the caregivers. They did a great job accommodating us and I would recommend this community.

When arrived to tour the New Perspective Senior Living | West Bend, the tour guide was prepared and gave us a lot of information. We did not choose this community because it was more independent living than what we were looking for.

I thought this community looked great. The people I met during the tour were nice. The community seemed relatively clean. The rooms looked nice.

The staff I met during my tour were nice. This community was clean and well taken care of. I liked this community.

The food needs to be upgraded. Some meals are not hot when served. We need a good chef in the kitchen to improve the menu and also to supervise employees. People are very friendly and helpful. Response time is not always good. Some areas need to be updated. The activity director is great!

It's turning out to be more expensive than we thought it would be. We thought it was going to be a little bit more secure. Just to add security it will cost more money. I thought someone was going to be outside the door but there isn't. she does need to be away from the door. Memory unit. She is a very private person before memory care. They are very clean. They have done a good job. Everyone is friendly, don't get me wrong. It's a nice facility, we chose it because we thought we was a nice community. But it ended up being more expensive. they do take elder care.

We chose Keystone because they were offering great deals on move in and the community is just beautiful. Unfortunately we were in a desperate situation and chose to move in before truly looking into it. We were in a bad situation and needed a place for my loved one right away due to legal issues. Our loved one is currently not in Keystone anymore. We just didn’t feel there were prepared for memory care. Our loved one was put into the same dementia patients with a more advanced case, so our loved one was more active then most and seemed like he was just sitting around with no socialization at all. They only have one common area for the memory care where they sit and watch TV, but it is too small for all the residents to sit and enjoy, it is filled up with residents in wheelchairs. They are currently building a patio so that the residents can hang out there as well but it still hasn’t been finished. We feel like the staff just needs some more training on dealing with dementia patients. They should try to make it less confusing no more by moving residents to multiple rooms in a short amount of time. The memory care unit is locked but really feels like they are confined.

Very friendly to your face and sounds like they will be very helpful, but didn't do as much as they said they would. Nothing to share about activities. Room sizes were good

The proximity to my area and the fact that New Perspectives didn't require 2 years of out of pocket payments. I didn't know enough about my relatives finances at the point I was looking at facilities. What would have been my first choice required a 2 year out of pocket agreement , and I couldn't guarantee that.

The rooms were not cleaned when they were supposed to be and laundry was not done on time either, lots of missing clothes. The staff are friendly but not helpful. When it comes to the care services, sadly not what a memory care person needs. The meals were nice and timely, mom would miss some of them because nobody would get her to the dining area. Mom enjoyed them when they had them. They do need more activities. Mom is not with New Perspective anymore, we had to move her because she was not getting enough to eat, she lost weight there because of the previously stated reasons. New Perspective seems to have trouble with staffing, keeping people and communication. Lots of disconnect between management and staff.

My parents have been there [time frame removed]. People are friendly, they've made great friendships and they love the facility. In our experience, not always have things been as we were told and oftentimes, they wait longer than one should to have maintenance requests and needs within the apartment addressed. I do believe things have gotten better which I'm grateful for. In all fairness, I realize everyone's experience varies.