New Perspective Senior Living

Roxy K. has a good expierence in the Sunrise community, she talked about the welcoming feel from the staff, how freindly theey are and raved about the acticities they offer (including movie night). I do have to mention that I wish my sister would get a little more care need example more interaction with other residents during meal time. Overall the community is the right place for my sister.

Mom has been at Keystone for nine days now, she is doing great! She physically is fine but her dementia was getting bad living alone. Since the move she seems to have regained her memory some which is so good to see.

For the past 3 yrs. both parents have been residents & we highly recommend this facility. From the time you enter the door, staff & residents come to know you personally & you become a family member. 7 day nursing care catches problems before they enlarge. Parents enjoyed the care givers who checked on them frequently. Have a problem & they have a solution from dealing with depression to adding more laundry service. Parents had no complaints about the food, cleanliness. Very home-like lobby where people gather & share conversation & daily activities, crafts or larger events as senior prom or New Yrs. Eve party. Dogs and cats get a lot of attention. Advice is nearby when hospitalization or hospice is necessary. Coffee, fruit, treats always available in bistro. It may be more expensive than others, but the quality was worth it. Never resented writing the monthly check. 5/5 stars from us

My mother has lived here for over 2 years. My brother and I are both out of state, so we cannot handle issues on a daily basis and need to feel comfortable with the care she gets. Westlake Woods has definitely met (and exceeded) my expectations! The staff is very caring and go above and beyond ...as an example, during the holidays one staffer came in on her day off to decorate the doors of the residents who had not done so themselves. In addition to taking good care of Mom, they have helped make my life easier by purchasing supplies for her between my visits and arranging for routine healthcare services, including transportation and escorts. We had a less-than-satisfactory experience with another facility in Erie prior to finding WW...what a difference a good facility makes for both the resident and the family!

The staff genuinely cared for my mother and were always willing to discuss her care and her needs, often without me initiating the conversation. They also provided suggestions for me to improve her experience.

Very friendly, more casual than many other facilities, and a straightforward pricing structure.

Very nice place, doing upgrades presently so they take pride in the place for sure. Staff was very friendly. Place is clean and tidy. Would be a great option for us and my mom.

The quality of the rooms and décor impressed us, as well as the cleanliness. Yes I'd recommend

The staff was very good to my father. They brought in superior hospice and that helped him immensely. I would recommend that for anybody that's having issues in that facility. The food definitely changed once new perspective took over from Sunrise, but that could've just been my dad's taste as well.

The food is good, short of doing room help, my cleaner is excellent, comes once a week. We are independent so we don' t need extra help. Have heard both sides some are very happy with assistant living, others don' t feel they get help they need or on time. The staff are working hard to make it a better place to live.

Pro - activities staff and aides who do daily care are wonderful. Con - head nurse is slow to respond and pharmacy partner is very slow with medication changes.

My dad is doing great! The staff is incredibly friendly. The apartment is nice and there is cleaning provided for my dad. The building site is undergoing some renovations to make it even nicer. The food is good and my dad seems satisfied with the options. Overall, the price is very good for the money as well, which is nice because so many places are very expensive.

Mixed feelings. First - I didn't think I needed to be there and that is me. No reflection on New perspective. Very friendly and remembered my name from the get go - but that is as far as it went. I never felt like a member of the community. Management was professional and helpful but the staff seems to need more training. Staff was friendly and polite but many times did not know how to help me (side bar: I had trouble getting from vertical to horizontal and could not get off the floor if I fell). Not one staff member used the standard strap to help me (except the nurse) even though I was assured they had all been trained to use it. Second; the time between pushing the help button and getting help most times was way too long (once over an hour and then only got help because a staff member entered for a totally different reason). Food was good and waiter staff were excellent. The food was great and I can't say enough good things about wait staff. My only complaint is when I pushed the need help button it took way too long to respond. I brought this up with management and they responded by using my button and called for help which showed up within minutes.

Close to my home, beautiful property, friendly people, elder Waiver accepted. Beautiful studio apartment was available. It's a lovely facility but they do seem short staffed if you need alot of assistance.

Everyone is very helpful with questions. The only suggestions I might consider implementing would be a "new resident guide". It's been quite the process getting mom acclimated to the places/people/activities without one. We're relatively new to the system and I'm still figuring out the day-to-day while helping mom as much as I can. It's been challenging, it would have been nice to have a packet or something of contacts, events, processes, etc. - a New Resident Guide. Something informational for residents and their families. Overall, we're very pleased with everything New Perspective has to offer, and the people have been top-notch.

We started my Uncle out in an assisted living apartment but found that he was not adjusting well. He has since been moved to a memory care unit where he seems to be doing better but he is not happy that he is not at home. He hasn't been very cooperative in joining in on activities but he seems to like the food and in general the staff although he complains when they are talking in Spanish or Somali because they are too loud. We have also been having issues with getting him a phone line set up. Century Link says it works on their end but not at his apartment. We are still trying to figure that out. One issue that I have is that at times it has been difficult to find a staff member if we need assistance and if we have questions. They seem a bit short staffed. I know this is prevalent wherever you go.

The staff are friendly and helpful, although they are stretched thin like all other facilities. If your loved one is not extremely independent I highly recommend being closely involved in their care.

So far, this has been a good move for us. Admin, staff, and residents have been very welcoming. They offered us a program that has helped reduce our rent to a more comfortable amount. We have moved in as independent living with a age in place plan. We will be able to stay in our apartment and as my husband advances in Alzheimer's, we are able to access assisted living services and memory care if and when needed. We are not on meal plan at this point, but have gotten mixed reviews on meals from residents. We attended holiday party with appetizers that were very good. It has been a very positive experience during our first month here.

Large, cabin feeling facility. Felt like hotel with long dark hallways. Not very ‘homey’. Beautiful apartments aimed at more independent residents. Memory care was more intimate, still felt dark. Staff very friendly and engaging. Level of residents more like nursing home. As for our family member, it is not a good fit. It was too large, either not enough supervision/interaction/direction with staff or nursing home level care. Our family member is currently in between these two pendulums. The tour was nice and gave a nice perspective of what’s available.

I really appreciate there is someone making home good food for my mom and watching over to make sure she doesn't choke. Her room is kept nice we really appreciate that. We all like that it's a small place cottage. We're all wishing you could put a little kind pressure on her too get her hair washed and stuff. Mom says no... But she will cave with some nice steady pressure. We are really appreciate that she's safe and well cared for. Really appreciate that she gets out into the common room with the other people. We thank you for your care