New Perspective Senior Living

Please don't entrust your loved one to this horrible place they claim is an Assisted Living facility. They DO NOT and WILL NOT assist. Your family member will buzz for help and will be left to wait and wait. . (sometimes the staff will never show up). My mother was one of only 3 residents there that didn't have dementia, (we specifically asked about amount of residents w/ dementia beforehand and they lied to us...one of the many lies they told...another lie was their response time to residents call button). So my mother could tell us of the reality of living at Aberdeen Crossings. She would be left sitting in the dining room waving for assistance back to her room and staff would make eye contact and ignore her or talk snotty to her and then make her sit and wait more. This is not just one occasion, this was ongoing for 3 months. I spent every week on the phone relating this to the director, [name removed] who just gaslit us. My mother passed due to a fall due to lack of assistance

My Moms room was not clean when I got there. I stayed 5 days and it still wasn't cleaned. I ended up cleaning her room the night before I left. I ask then look for a vacuum cleaner myself. SW only had one young girl cleaning the whole second floor. My Moms room was to get cleaned once a week (Tuesday's)and that was not happening. I felt sorry for this young girl because they were making her clean each room plus she was responsible for washing sheets and towels for that room. Not all the washing machines were working. She was very apologetic but she couldn't get to the number of rooms she was expected to clean each day. I do NOT recommend Salida Woods to anyone.

They have a great sales pitch, but no follow through. Extremely poor staffing which leads to very poor care. My mother was seriously neglected and we constantly were having meetings with administrators and staff with no results. One administrator actually told us if it was their mother they would remove her. (Which we did, but unfortunately due to availability was not soon enough).

If we could give the overall a experience a -10 we would. Improvements - Actually give a damn about the health and care of their residents. Don't oversell your ability to care just to get a warm body in your facility. Better handling of falls at the hands of caregivers. Better response. Imperative X-rays etc. My aunt lived with an undiagnosed and brushed off broken FEMUR for several weeks which lead to terrible bedsores which put her in the hospital and ultimately resulted in her death. I wouldn't put my worst enemy in there. They have a beautiful facility and great activities but if you are not ambulatory/in a wheelchair and need care...do NOT move in.

Please do not send your loved ones here. They charge so much for so little that they do. No extra attention or care given no matter how much extra you pay. They are stuck in their room or the dining hall. The activities are few and far between. They don't even enjoy the patio outside. When they receive their food in their room and they can't really feed themselves...they just leave the box and let them go without eating...Again you pay extra to have the help and it is never there. They sit and push their button and don't have anyone come by for a very, very long time. Hope the depends work since they don't show to help assist to the bathroom or the have wait so long they give up. The laundry is not done weekly or the cleaning that you pay for. Look somewhere else and watch out for the stories you are told to get signed up. They just want the check.

The price increased for certain services that we needed. When they do laundry, clothing is often piled in the chair. I am really not happy. The carpet is so soiled, it looks like a very unkept place. It does not seem like a secure community. There was an incicent in which, I needed to get into the community and there was no adult present, but a 5 year old who was in the receptionist area, buzzing people in. Check in more often with your loved one. They don't follow through with things.

We put our dad here as it is very beautiful and [name removed] sold us on her presentation. Once dad moved in to Betty's Harbor we realized we were lied to about the outstanding care he was to receive. For the most part the staff didn’t care and were very dismissive to our concerns. The standard line, "It's not my job," was used often. Staff would disappear for long periods of time and hide in the un-opened section of Betty's Harbor. Dad was not getting showered on his shower days, meds were inconsistent, he was not changed when needed, the residents were left to sit for hours in front of a tv. All the activities we were promised never happened. We took our complaints to the top and were dismissed with excuses. We had to hire a nurse to go in during the days to be with dad and put cameras in his room. This place is horrible and I am glad we got dad out.

Salida Woods came highly recommend to us but we were so disappointed in the experience our family had and we would not recommend them to others. There was a serious lack of communication whether it was by phone or email. Our loved ones room was barely cleaned - minimal cleaning and we found out there is only one lady there to clean the entire place. We had heard stories from our loved one and other residents about the meals and they said they were not good.

Just NO! They don’t have any of their own employees and are over run with agency that don’t care about the residents. Management also acts like they don’t care about trying to fix any of the issues. There are better places in the area! Don’t waste your time!!

Our experience was not good. I would not recommend the community to others for their loved ones. I think they could improve the knowledge of the staff, and the community could use a deeper cleaning. The medication management was able to be provided by the community. However, the community had stated they could also provide dressing and bathing assistance and this wasn't getting done for our loved one.

At first, we were happy with the care my dad was receiving. The staff seemed super helpful and friendly and my parents were making nice connections. My parents had mentioned things here and there as they settled in which made you question the care they were really receiving. Then one day while visiting I realized just how lazy the staff was. Due to quarantine, we were not able to get into the facility. My parents received a new chair for their small apartment. The old chair then however sat in the middle of their room for OVER 3 weeks!! When visiting I asked to speak to the manager [name removed] since they had asked several people to have it removed. She politely said she didn't know "how to help us". Needless to say, we started our journey to find another facility.

From the moment we arrived, everything went wrong. For 18 months, we tried to give the staff and management opportunities to step up. From missed medication to safety to inappropriate conversations to lack and misinformation, it was one disappointment to one frustration to the next. Patients with needs are not easy- my loved one isn't-- but this facility has much work to do to make the beauty of their facility match their work.

I would not recommend New Perspective Senior Living if your senior is not able to communicate effectively. The level of unprofessionalism is far below what I would expect from a recently opened facility. When we visited the Open House, we were excited and felt as though, “this is the place to be, we were thrilled!!!” The location was perfect, the facility was beautiful, and the tour was quite impressive. Although the cost was expensive, we felt comfortable and trusted the staff to treat the senior residents with dignity and respect. Each time, since the Open House I have been met with disappointment, heart-break and shock. The lack of care and attention given to the precious, vulnerable residents is overwhelming. Yes, there are workers that are serious about their job and do their best to care for the “sometime resistant” seniors, but the disappointing visits outweigh the good. Each visit has been met with questions: are there cameras in the open areas, is anyone supervising the workers, does anyone supervise the 2nd and 3rd shift workers, were the employees trained in sensitivity/compassion for the elderly and what is the turnover ratio? Upon each visit, I have witnessed something disturbing. During one visit, I witnessed a worker slamming a wheelchair-bound woman’s foot on the foot lever. During that same visit, my family members room smelled like strong urine and a worker was on her phone, not interacting or sitting among the residents. Also, the after hour security needs to be re-examined. I did not have time to voice a complaint as I had another appointment.

Pros: -Nice location -Lunch outings for residents -Well decorated -Private rooms Cons: -WLW accepts residents beyond the “assisted living” level of care while employing uncertified care staff. -Staff ususally only receives 3 days of on the job training prior to being given their own assignment. -Routinely short staffed and as a result the resident care suffers. -Third shift works with just a single aide and nurse rather frequently. -Very high turnover rate-higher than most other facilities.

These people are [Removed]! They overcharge, provide crappy service then, They cheat their employees! They let them work overtime - But their Time-clock is configure not to count the proper amount of hours! Therefore, they cheat their employees, the State of Wisconsin plus the Federal Government (IRS) out of Taxes, Fica, and Social Security taxes! In addition, the building is not up to code, it is a classic case for an OSHA violation! In addition, their employees are not up to proper certification by the State of Wisconsin! Not their fault, But New Perspective fault! It is the case of a bunch of [Removed] [Removed] leading more Stupid [Removed]! Do yourself a favor, save your money, time and more importantly, your loved ones from unnecessary pain & suffering! Stay Far Away from any New Perspective facility, especially the one in Sun Prairie, Wi!

Looks can be Deceiving, When my sisters told me of the place they had chosen for our mother, I googled it for myself and was very pleased with what I saw. After visiting my Mom who was in the Assisting Living at the time, I was again very pleased. After my mom health took a different turn and she was placed in Memory Care we were assured that she would be taken great care of. Our mother raised 10 children by herself, she raised us to take pride not only in how we looked, but where we lived. So we wanted nothing less than to see that she live the same way in her later years. My heart was broken into pieces when I saw the horrible way she was treated, an image I have yet to forget. I would not want an animal to live in that condition, We can only imagine how long our mother had been living in this condition, since we had not been able to visit her in her room since March. Yes we blame the staff for not taking care of her, but the staff is only as good as the faculty and leaders. So I leave you with these questions, would you have wanted your mother to live like this, and what would you do about it?

My first hand experience with New Perspective is to not send your love ones here if they're going into memory care. We put our mom here [date removed] because the building itself is beautiful but the care is horrible. On [date removed] I went into the building to see my mom for the first time since the pandemic. Upon my arrival I was met by [name removed] the nurse and she took me back to see my mom. When we got in my mom's room I was met with a smell in her room that was out of this world. Not only was I met with a smell I also seen Feces, Urine, Black and Brown stains all over her carpet and in her closet her bathroom was sickening. I became sick to my stomach from the smell and the condition of my mom's room. My mom looked so bad her hair was so matted to her head like it haven't been combed in weeks and my mom has beautiful long hair. I couldn't do nothing but cry I was so heart broking that my mom was treated like that. I took my mother home with me that day never to return her to New Perspective again. After bringing my mom home with me her depend was soaked with urine and she smelled so bad I had to put her in the tub right away. The tub water was so dirty I couldn't let her soak I had to bathe her and get her out right away. My mom feet oh my God was so black and swollen and her toe nails was so long it hurt her to put shoes on. New Perspective in my opinion needs to be shut down they are not equipped to handle Dementia/Alzheimer residents. The management staff from the Executive to the nurse needs to be fired immediately and get some people in there that cares. My husband said to me our home outside is beautiful no matter what we built it that way but the reason our home inside is also beautiful is because the care taker inside of it you take very good care of our home. He said that to say this New Perspective is beautiful on the outside but the care on the inside does not care that's why it smells when you walk back there that's why all the rooms smells and the bathroom aren't kept up that's why the residents smell so bad there's nobody taking care of the inside you can never take away from the outside because it was built that way. Please do not consider this place when or if it come time for you to put your precious love ones in a place like memory care they do not care about them only the money and my mother was paying over $6000.00 a month to be there and now she's no longer there so that saying you get what you pay for is not a true saying anymore. I found her shower head in her drawer I went into her bathroom to see if it was an extra one no it was her actual shower head the shower hole was just hanging on the floor so this explained why my mom was smelling how can you take a shower with no shower head and nobody notice it was missing WOW. This place is a joke and the management staff is one too.

At first we were very happy with the care For our mother, but due to many changes with administration and the care givers the care changed. We found out they we’re giving our mother a large amounts of anxiety medication 3x a day which made her sleep all the time so the residents needed less care. We didn’t not approve the medication it was prescribed by the house doctor. This was heartbreaking to us, we loved her very much. Our mother passed away a year, we didn’t know until she had to moved into hospice. BEWARE and be careful

Do not send your mom here if you want people who care. The worst directors who you have to chase if there is a problem. They are rude and evasive. I have had experience with many nursing facilities over the years. I have never seen a head staff more interested in getting new people than taking proper care of those already there. Communications with family are very poor and certainly not timely. Warning..there are much better places in Beachwood.

Since day one I have had issues with this facility. I work in this field and I know it takes time to get things in order. I was very willing to work with them to get everything organized and a month later, there are still issues. From the first day, my Mother’s meds were not given correctly and they gave wrong doses of her medications. One day when I went to visit my mom in the afternoon, the staff didn’t administer her insulin yet and I had to give it to her. When I spoke to the nurses about this they told me that corporate had to sign off on her medications. This is a very serious issue that could have killed her. A lot of the times no one answers the call lights either. My mom would have to wait for a few hours to answer it so she could go to the bathroom. Also, she was here for two weeks before they gave her a shower! The other thing that made me mad is I found out that there was one day where my Mother didn’t eat at all and she was left in her room because no one would answer the call light. There have also been a few times where she would have to stay in her room because they ran out of oxygen tanks and she couldn’t leave her room. I am appalled and baffled. The staff here has no compassion and they didn’t apologize when I brought this to their attention.