New Perspective Senior Living

I looked at Island Shores, and thought it was a nice community. However, it was just too big to feel comfortable. I also didn't like that they serve meals only at certain times, and you have to be there at that time. I just knew I would not feel comfortable there.

I’ll start by saying the one positive about this community I’ve seen – the grounds are beautiful. The house is lovely and beautiful inside, everyone SEEMS to be helpful, but in reality they really aren’t. The staff at New Perspective leaves my husband alone a lot and he has dementia. They stand around on their phones, there’s no nurse on staff overnight and there are a lot of caregivers. They’ll go in periodically for activities to get him involved but if he pushes back even a little, they leave him alone and they don’t talk to him. My husband is a veteran and 70% disabled, no one spends any sort of one on one time with him. He’s supposed to be receiving showers regularly and it wasn’t until I helped him take a shower that I saw he wasn’t even on a bathing schedule and hadn’t been since August! If there are other residents who don’t have family to stay on top of the staff, they might be experiencing the same thing. I don’t think they feed the residents enough either. He’s constantly hungry and there’s not enough food it seems for everyone to eat a full meal. They won’t help him change into his pajamas and some nights he’ll wind up sleeping on top of his covers in his day clothes because he can’t get out of them himself. In the morning, they leave the blinds on the windows closed and the lights turned off. There comes a time when the frills and the icing aren’t important anymore and it comes down to how your loved one is being taken care of. My husband is getting weaker because they don’t help him move around or get out enough. I really would not recommend this place to anyone and as soon as possible, I’ll be moving him.

I love my apartment! Change over in staff is distressing. When it was Lighthouse it felt like home and it feels less so now. I'm not happy with the change in how the fees are done.

We toured the community and it went well and everything was fine. They were on time and prepared to answer our questions. We felt they would not be able to offer any future programs for us. They were good to my mom and told us options about their care.

the community common area is very large. I think someone with dementia would get lost and disoriented in such a large area

Mother has been there One year. The initial price given per month was reasonable. Evaluations are conducted every six months. This is where you may find they start raising the level of care points (added expense), not including the annual cost of living increases. Light House of West Bend provided a forecast statement demonstrating my mothers finances would sustain her for estimated 20 years. With all the annual increases, that estimate is in the range of 4-6 years! Nice place, good staff, food choices good, cleanliness average to above average, non-refundable sign up fee, level of care questionable given the expense. Lots of activities, however not all residence are able to participate for many reasons. Your monthly payments are subsidizing those that are able or want to use these additional services. It is my experience, they will sign you up at a lower rate, and then start raising the care levels once your loved one has made adjustments, and settled in. There is a name for this salesmanship "bait and switch" Expense increase July 2014 to July 2015: 56% !!!

It is a simply beautiful place. There has, however, been a few issues with the care services as I feel they are understaffed and perhaps the staff is not adequately trained. We have had a problem with them following through with what they promised us on the amount of care that my sister is receiving. It often takes 45 minutes or more for them to get to my sister when she buzzes needing help. They have acknowledged some areas where they can improve and seem to be working to make the needed improvements, so I will give them credit for that.

Mom lived there for 2.5 weeks before she had a bad fall and subsequently now resides in a nursing home. Despite this unfortunate episode, mom was still obligated to pay nearly $[removed] in application fees and rent (prorated Nov, all of Dec, and prorated January because her sudden relocation to the nursing home triggered a 14 day move out notice. This is my only complaint about dealing with Hawthorne Woods. No financial exceptions were made despite this being unforeseen accident and the necessity to relocate her to a nursing home after only residing at Hawthorne Woods for only 2.5 weeks.

New Perspective is a really beautiful nice place with a huge library. It is a nice nice facility and the food is very good. However it was not exactly what we were expecting. We knew it was going to be a temporary stay so our loved one got a studio apartment. The response time was slow, and our calls would go unanswered. We aren't sure if they were short on help at the time or what.

At first this place seemed like a great place, and the price was lower than many other programs in the area by about 1000$ However, more and more, we started having problems with this place. Lack of communication, lack of attention to cleaning my fathers apartment, his clothes are not returned to him when they do his laundry and he gets other peoples clothes, and they were supposed to follow my dad's diet and they do not strictly enforce it. I call for transportation to his appointments and then when I call to reconfirm they say they didn't know. You have to keep on top of them and for the price, sometimes I feel Im doing things they should be doing. There have been times they have gone above the call of duty to help us, but more recently it has gone down hill for us.

Food is poor. Help is scattered and not readily available. Laundry not done routinely. I'm always following up with problems and they are never resolved.

Nice facility and good chef prepared food. I would not recommend to others. They aren't able to support the services they say they offer

My dad and mom moved in there for 2 months. I almost sued them for lying to me about showering my father. he eneded up with a severe UTI. We left. I hope they have better training and supervision over there now, but those things take time. i wouldn't send my loved one there any time soon. It's too bad because it's a pretty cool facility. Really nice facility with activities, but check in and stay on top of your loved ones' care. If I had to do it again, I'd get a camera to ensure my dad was getting what he was supposed to. I suppose I'd give that advice anywhere though.

The people are very nice and the food is good. The facility is clean enough. Although sometimes there's a lingering smell of feces in some hallways. The maintenance department seems very good and is very responsive to needs. However the billing is not accurate. They are unorganized with handling doctors orders and bloodwork and require considerable follow up from the family for basic nursing procedures. They also have difficulty responding to voicemails or messages.

This is not the place to take your parent unless they are incredibly independent. Found my family member nearly unresponsive with a severe UTI and pneumonia and her call light was across the room. Same food on the tray since the morning prior. After taking her out to the hospital and coming back for a couple things I found that staff had been using her personal items and eating her food while she was away. Seems like it’s chronically short staff

The caregiver staff are not consistent, nor are they necessarily kind. There are a few caregivers who have empathy, but the younger ones lack empathy and patience. There is a high turnover in staff. The director is inexperienced and rarely has her door open nor does she get out and visit with the residents The waitress staff are slow and don't always get your order correct. They often run out of certain food items. The activities are the same each week and are not highly attended. The front desk staff is friendly as are the maintenance staff. The sales people do a great job of painting a pretty picture. The apartments are nicely maintained, fresh paint and carpet for each new resident. Maintenance is done swiftly.

Advocate for your loved ones to get the care they are supposed to get. Check up on them often and speak up when you see issues. I believe New Perspectives means to do well by their residents, but there needs to be better oversight, physical and documentation checks, and more effective training for new care givers. Until that happens, if you have a loved one here, you will need to do those checks yourself.

I have had my mother there over a year. They have forgot to invite me to her care conference every three months. The turnover is horrible. Staff in the memory care sleep all the time. I've had to wake the up to let me out of the locked unit. Lots of her things have been stolen and not by other residents. My mother is on a wait list for another place and I can't wait to remove her. Assisted living, this place seems amazing. Staff and residents seem very friendly. They have a library, pool, billiard room, goodies spot and a drinking spot. Lots to do for them.

From the beginning. They were quick about taking your money. Very slow about giving appropriate care, to Mom. Missing clothes. Dirty room, and bathrm. Mom sitting in her own poop, in bed. Very questionable, about receiving a shower. Missing 3sets of new towels. On weekends, myself and my daughter changed her bed and her clothes. Very low staff. In July before mom moved there, a person came to the house to tell us what they expected. I told them the foods to stay away from. No one acknowledged. They just gave it. At home caused bathrm issues. The same at perspective. Not sure if mom gets to attend any music events. Or other activities. My experience, I called. Never got feed back. I stopped calling. Fell out of bed 3 times. Hit head. Staff refused guard rails. State law. Kids have them.

Most elderly people needing assisted living depend on land line phones as their connection to the outside world. Their spectrum phones are CONSTANTLY off line for weekends and days at a time!!! Too much fried food (or premade and heated up food) nothing made in house that I can tell. Nicer salads (not just bagged and plated) and fresh homemade soups would be appreciated Also the carpeting throughout the dining room needs to be completely removed and replaced w vinyl or something that can be easily cleaned