New Perspective Senior Living

I like the activities here. Bingo is my favorite; I go on almost all of the outings. The food is getting better, but I still don't like it sometimes. The back and front patio is nice when it is warm.

I like it here; however, I am having other issues. I like the activities here. I have started going out on outings. The food is getting better, I use to not like to eat here. I like that I have my own room and space.

New Perspectives is owned by an out-of-state corporation that runs everything by the bottom line. Food is poor quality. The building is poorly maintained. Batteries run out on call buttons and no one routinely checks. A serious air quality problem could probably be sorted if the ducts were cleaned and filters replaced. We ran air purifiers 24/7 but the problem persisted. We found a nest of bees in the air system. Shower water is barely lukewarm and I doubt it meets minimum state requirements. Routine daily wellness checks are skipped. I regret placing our elderly mother in New Perspectives. There are other places where the value for the cost is much better and quality care is provided.

Friendliness of the staff is getting better although there is a night time aide who's downright mean. She just gets meds and they can barely do that on time. Also call button was an issue hopefully fixed now . Very slow service but dining room people seem friendly. She doesn't really do any but others do Very nice facility and wonderful residents with staff that are doing the best they can to make everyone happy. Some issues remain with help and staffing which we are hoping get resolved. Our Mother's needs are few but if she had more issues it might be a problem

Care givers were for the most part good. Some slept on the job. Some ignored or turned off call lights. For everyone one there. Was a good one. Difficulty with the head nurse. She should Have sent my husband To the hospital two Different times and didn't . Family stepped In and took him. That Is why we moved him

New Perspectives in Sun Prairie has its pluses and minuses. They have a lovely facility and many activities for the non-memory care. The food is generally pretty good and they keep the facility relatively clean. I can’t speak to the regular assisted living but the “Memory Care Assisted Living” lacks trained employees. I would say CNA’s but they informed me that they don’t usually have CNA’s since it’s not a nursing unit. It is “Assisted Living Memory Care” and I use “assisted” lightly since the staff seem oblivious to the residents many of the times. There are several aids who really care but they are rare. There are no supervisors’ offices in the unit so oversight is random. The supervisors do come in the unit several times a day but other than that the staff are on their own with no team leads. There are few regular checks (at least during the day) on my parent and at dinner they are oblivious to the fact that some foods need cut up (like pork chops) and I notice that some don’t eat because of that. They are not cognitively able to communicate those kinds of needs. They do have some activities for Memory Care on Wednesdays and Friday from 9 to 11 and every other Monday. On the remainder of the days, they have nothing to help them pass the time. That’s Tuesday, Wednesday, Saturday and Sunday that there are no activities (maybe on occasion). There are behavior issues as in any Memory care unit but I feel that if they had more activities and staff that engage the residents there would be less behavior issues. Communication with senior staff is almost nonexistent so if you have an issue, you often get no answer unless you can catch them in the hall.

A good option for assisted living and convenient if a transition to memory care is needed. We picked this community, because of proximity to our houses ( my sister and mine); services available; staff friendliness. I would recommend it.

The facility and aesthetics are beautiful but consistency, communication and overall quality of care have been concerning. I would voice concerns over staffing shortages and quality of care. If the loved one needing placement was requiring a more intense care plan on the memory care unit, I'm not sure I would recommend. Staffing is typically limited and the staff present appear to be more dismissive as opposed to taking the time to redirect memory care residents with compassion.

I have had no major complaints since moving my loved one in.

When we toured the facility looking for an Assisted Living place to move my mother, sales staff were wonderful showing us all the spaces, going over the amenities, etc. We made the choice to move Mom here based on that. She moved in [date removed]. We had issues with meals and consistency of care, then 4 months into the stay, bed bugs were found and explained that a resident upstairs had them and Mom must have sat in a chair and brought them to her apartment. Room was treated. In May, again, found bugs, treated the room again! In July, found them again and Mom was kept in her room until it could be treated 4 days later--staff weren't notified to bring her food. Found out her new, $1,600 lift/recliner was infested. Told once it was treated we could keep it if we desired. Well, that was wrong! Bugs returned. Administrator didn't seem to care. Her apartment was not cleaned since June. We moved out two weeks ago and are very happy with Mom's new place and the care!

We toured with New Perspective Island Shores and the staff were very nice. It had an older atmosphere/environment and my mom said that she felt that it looked more institutional. They were looking for something more homey.

This community is one that should be checked out. I would recommend you come take a tour and see how you can fit into the community. The community won an award for Best Senior Living community. The staff is prompt to respond to requests made by the residents for assistance. I love the activities the community has to offer.

I would say no to this community. There were a lot of things that just went wrong at this community. There were a lot of young workers and they were afraid to work with my loved one and I know that this is their job. I would not recommend this community due to all we went through, there were some great staff and then there were others that just did not work out well

we virtually toured this community and the tour was very informative.

we virtually toured this community and the tour was very informative.

There seems to be a breakdown in communication between staff. Some of the nurses and caregivers I have spoken to seem to feel irritated if you have questions. The first time we spoke to the executive director it did go well. I cant recommend this community at this time due to the issue we had

If you need meds managed well this would not be a good fit. They are very inconsistent with everything. I would not recommend this community to others unless your loved one is completely self-sufficient.

The staff try’s hard but they’re e so short staffed that it’s hard for them to give you the right level of care that you need. Expensive for the level of care that you receive

The staff is friendly and the facility is clean. The activities program is very nice as it requires a big effort to provide entertainment, field trips and coordination to move groups of residents about! My biggest issue is with lack of training for staff, lack of pay for the staff and the management lack of respect for the workers who have a very difficult job caring for their elderly residents. I see the level of effort needed to meet the clients needs yet there is a revolving door with staff. Pay is surprisingly low, training is virtually non existent and the management seems to be very adversarial towards the staff. The bulk of the staff I have seen were great and very hard working.. to the point of overworked. If the management would invest in a longer training period for the aides and offer a tiered reward system of bonus pay based on how long they work there ( with performance reviews of course) your residents will benefit from better care and familiar faces instead of an ever changing cast of mediocrity. Your facility is for “profit” so reinvest a bit of that profit in your staff. It’s money well spent! After the staff is the face of your business!

This was a nice place. we liked that there were activities for the residents, puzzles, making a cake, and other things. we thought it was too big for our mom though and have chosen a smaller place for her.