New Perspective Senior Living

The ambience of the facility itself is beautiful and largely what attracted us to it. However, it became quickly evident they are severely understaffed and the staff they have are severely undertrained; especially in the memory care wing. I believe the nursing staff do the best they can understanding the needs of the client, but there are so few aids/workers scattered across the units that it was often impossible to find someone and residents wander around in distress with no support. Redirection and de-escalation skills are nonexistent in many of the staff. My dad often had bruises that were unexplainable by staff, likely due to unsupervised falls. His belongings and entire closet of clothes often went missing and took several days to track down in other resident rooms. My dad stated that the food was fair and the menu seemed to have decent variety. Communication with family was hit or miss. I'd alert the nursing manager of appointments, but arrive to find my dad undressed and not ready. On one occasion, he was ready but wearing shorts and slippers (in December). The main areas of the facility were clean, but my dad's room smelled strongly of urine, his sheets often soiled and his bathroom floor STICKY for days on end, despite a contract agreement stating regular cleanings. I would not recommend this facility. I would have moved him out a lot sooner if there were more readily available memory care placement at another facility. His physical and mental health declined over the course of the year he was there and I truly believe it was exacerbated by the quality of care (or lack-thereof).

The facility was understaffed, and the staff did not seem motivated to provide proper patient care. They were slow to respond, and showed no initiative in solving problems for the patient, such as a chronically overheated room, and cold breakfasts. My sister only spent a month there before she passed, but we did not receive the hospice style care that we were promised when we admitted her. I regret my decision to place her there.

I would say it's been ok but awful for the amount of money we are spending to have her there. I would never recommend the memory care unit there. If I had a family member that needs assisted living I would recommend that. Their facility is beautiful and all the residents that I have meet are friendly. Both the people that work the front desk are very friendly.

It's a beautiful facility with a warm concierge. But the facility is understaffed in all areas. They rely upon caregivers without any training after high school. Caregivers who administer medications are often rude and abrupt to the residents. It is common for medication to be missed or forgotten. And upon follow-up, the medication administrators are rude. The registered nurses are very good but appear overwhelmed.

I have seen better. They do not service the clients, you have to fen for yourself. No activities, no excercising. No movie night, boring place. Carpet needs cleaning. They need more people. A very disorganized place

When we toured this facility it was a mess. We showed up and they did not have our tour/information on file. It also smelled like urine when you walked in and residents were just wandering around.

I was very unhappy with Beachwood Commons and would not recommend it to others. I was not happy with the lack of communication with the staff. They did not return our phone calls and did not answer our questions. They were not on top of any care that was out of the norm. There were a lot of employee changes. We ended up moving out. The aides were very nice and caring, they did not seem to have the training need for the kind of care we were needing.

This facility offers an age in place concept, but independent living residents are just that, independent. The independent living residents receive no help. The first step of assisted living can be purchased at a rate of $1600 or more per month. There are no services available in between at reduced rates. Covid-19 has brought out their true colors. The facility has exceeded and maintained visitor restrictions above and beyond the CDC guidelines for independent seniors. They will not allow a screened and healthy family member with a face covering to enter the facility for minor and quick assistance to an elderly independent resident who is not incapacitated enough to require spending the extra $1600/month fee for baseline services. This base level assisted living is suggested if an inquiry is made to allow help to an independent senior in their facility. They do not care how harmful their draconian rules are, they would prefer to make extra money at the detriment of the resident's financial status. They would not allow an independent senior being picked up by a family member to be taken to the Emergency Room to have assistance getting their belongings together for a hospital stay. They stood by their rules and let a weak, sick elderly woman walk breathless around the facility trying to get help after she was told the family member driving her to the ER was not allowed to help her. An independent resident returning from a hospital stay (non-covid related) in a weakened state, must be dropped off at the front door and left on their own with no assistance to settle back in. When does someone coming home from a hospital stay get treated like that? I would suggest careful analysis before considering this facility for a loved one.

I like the trips. There is beer and wine in the bar, but I want Scotch too. I don't like that there were no pets allowed when I moved in and now they do allow pets.

My loved one had been staying at this community, even after her care needs had advanced beyond what they could provide. Now that we've seen what a real memory care facility can provide we know that they were not equipped to deal with her needs, even though they said they were. This place was very clean, and we had some good experience with the staff, but the care was not what we were looking for. There also were not very many activities.

Overall nice. But seems short staffed and some are not very nice and unprofessional. And they also changed the policy of providing transportation for her doctor appointment! Not happy! And also now they are charging a fee to bring meals to the room, so would not recommend.

Westlake Woods used to be a fine assisted living community in Erie. Since it was sold, the new management has been a disaster. Administrators come and go quicker than the untrained staff. Majority of the staff can be seen sitting outside on their phones. Food is fine as long as you can feed yourself. If you need assistance, you are out of luck. Be sure to monitor your loved ones weight because resident's that need help eating, do not receive the help they need. They are more than happy to accept patient's who need more care than the facility is equipped to handle, charge families extra for that care but then do not provide. Patient apartments are dirty, ants have been found in beds and the place smells of urine. [name removed] would be ashamed. And they have no problem kicking you to the curb when you run out of money leaving to find a facility that is accepting of medicaid.

Our father lived at Aberdeen for 2.7 years. The quality of the food and services declined greatly in the time he was there. There were times we were not called when dad fell and he was taken directly to the hospital. Toward the end of his time there, he struggled with dementia and falls. Thankfully we had a camera in his room so we were able to monitor him. Several times during the last week he lived there, dad was about to or had indeed fallen. When calls were made to Aberdeen to ask for help, no one answered and calls went to voicemail and were not returned. (Times of these phone calls were 5 PM, 6 PM, 6 AM) Thankfully we had decided upon Hospice for our dad for the last month of his life. It was the 24/7 Hospice phone line that we called to finally go and help our dad who had fallen as Aberdeen staff did not answer. We do not want any other family to experience what we did with this facility toward the end of our dad's time there.

Strongly advise against using Aberdeen. The management truly does not care about the residents or families. They make countries billing errors and have been overcharging every single resident due to deliberately miscalculated care costs. They make significant medication mistakes then try to hide the evidence. It's truly awful.

Aberdeen has incredibly unprofessional staff who do not care about the residents. They did a terrible job of caring for my dad, especially in his dying days. They refused to communicate with my family entirely after the passing of my parents and claimed it was because they didn't have to talk to me since my parents were dead. Horrifying.

We had a terrible experience with my mom at Aberdeen. They made multiple mistakes with medication administration and billing, and consistently refused to address any mistakes and desperately tried to blame anybody else. We had to contact the ombudsman's office, who suggested we file a report with the health department regarding their dangerous mistakes. After my mom passed away, I made 13 attempts to contact the director and regional VP regarding a few concerns in my mom's last week, and they ignored every single contact attempt. Only after I escalated it to the owner of the company, did the VP finally call me - but instead of addressing my concerns, she claimed that they no longer had to communicate with me since my mom had died. I was absolutely horrified.

Mom had COPD & Dementia - weighed 145 lbs on admission. Also had hospice - SW commons left her in bed most days. Stacked meals on top of one another. Left in recliner for 18 hours - with bed sores - Bed sores in assisted living! Food is horrible. Understaffed - No Nurse at night and aides are just caregivers with little training. They take residents that need full care but don't increase staff to accommodate so others suffer. She fell and broke hip - several more falls - broken nose - hit head several times. We had cameras in room - can't imagine the care people received without cameras! She ended up falling and breaking both hips, ribs and head contusion. Got her into inpatient hospice and she lived 6 days. Weighed 75 lbs. We wanted to move her but hospice suggested we not do that due to her confusion and lack of care in other places. Staff was kind and loved our mom - they did they best they could - this is administrative problem. It is not the staffs fault. I am a nurse.

I've lived the "New Perspectives" experience for a few years. If you have health concerns such as mobility- head in the opposite direction! If you require a higher level of care, I can guarantee you will not get it here. I had a mother who died here in the first floor Community Based Residential Facility (CBRF). I moved in to ASSIST with Mom's care and would often be the only one awake during 3rd shift to care for her! I am NOT a paid caregiver - just a caring daughter. I have a friend in Memory Care who is forgotten when it comes to entertainment brought to the bldg - unless staff is reminded to include her. I know several people in assisted living who have used their call buttons to no avail. Many have waited hours for help with toileting, showering, or receiving their medication in a timely manner. However, the other side of the coin is independent living. Mom died over 1 year ago and I am still here paying high rent, but appreciating the privacy of my "she shed studio."

If you can avoid this place please do it's a nice building but in the memory care unit they never cleaned when my dad had accidents I've sat in his pee cause his mattress was soaked cause they didn't know how to put a mattress pad on the bed and his floor has been wet for a week before they shampooed it and they would not help him eat he could not see so someone needed to feed him I had to go there everyday for awhile just to feed him myself the workers are from Africa and they pay them less so they never want to work they don't realize they are putting people's lives at risk for that and I had found him fallen in the shower yelling for help one time I went there who knows how long he was laying there and then they made me take him to the ER when I talked to the head nurse about his accidents on the floor her solution was to wear suspenders but the staff never put them on him and she just kept telling us to report it to try to make things better but it never changed and we have had to take him out in other people's coat and shoes cause everytime I went there someone else had his things it's just a very disorganized place and the workers like to just sit on their phones

If I could give them a negative number I would. My mom passed away last October at new perspective. Their quality of care was awful. We paid for daily check ups to make sure she went to breakfast lunch and dinner. My mom wore adult depends and they were to empty her garbage every day, they did not enter her bathroom stunk of urine. They just didn't care for her very well. My sisters and I would go there. Take her to activities. Have lunch dinner whatever with her and nobody had been to see her all day. I started going there daily just to empty her . I wouldn't put my, worst enemy in that place. Right before my mother passed she pulled the cord for help. It was two hours before someone got to her and by that time she was gone.