Navion Senior Solutions

My loved one has been at Chandler for several months and this is my observation. The residents are so very friendly and seem to care about one another. As far as the facility, first and foremost, I would like to see improvements in the food offered, especially the quality and variety. Too many starchy items, not enough simple vegetables or tossed green(not iceberg which has no food value) salads offered. With the amount of recipes circling the internet, surely the menu could be more diversified than it is. These seniors need less fat laden items on the menu and more truly healthy items offered. Their bodies have enough of a battle fighting growing older and illnesses and giving them nutrient depleted meals, doesn't help keep them healthy. The staff has a "menu chat" every week, but as far as I can tell, and from what I have been told, nothing has changed for the better. Also, I don't understand how this is supposed to be independent living and yet they assign you a time and table that you have to eat at. How is that "independent". Housekeeping services provided/included are hit or miss depending on your capabilities to have everything prepared for the staff: your linens out, trash bag out, everything off of the furniture(I can understand if you are a hoarder, it's a bit to ask,) but with minimal items, seems like it should be doable. Even if the tops of furniture have items on it, the rest of the furniture ie: legs, sides, drawer fronts, should be dusted or cleaned. We were told they would offer WiFi by the end of September, so far nothing has come of that. Overall, the staff is good. You don't get a real warm fuzzy feeling, but I do think they care about their residents. Lastly, we were just given notice that the cost of living there, will be going up by 5-1/2%...hard to swallow when you don't see improvements they these residents have been asking for since Brookdale took over. Sometimes bigger isn't better. Brookdale is a large corporation that has bought up many smaller senior living facilities. They need to work on compassion and putting the "warm and fuzzy" back into their facilities, so that our loved ones can enjoy their final days on this earth feeling well cared for and listened too.

Everything is going extremely well. It was a rough start but he is very happy there. No matter where you choose you should be there, to make sure things go right. It's very expensive, and they sort of nickle and dime you. They charge to deliver food to the room. There really isn't too much choice with the meals. They have all been very nice and friendly. We liked that they had different levels of care,

The residents are awesome. I don't regret the decision to go there. The management is going through changes so it is hectic. They seem to be trying. They do care. The food is not very good. I think once they get through the changes, everything will go more smoothly. My overall rating of this property is 3 1/2 stars. I rate the cleanliness 4 stars. I rate the friendliness 3 stars. I rate the value 3 stars. I rate the care services 3 stars. I rate the activities 4 stars.

When it comes to the day to day staff, and care, they are doing a good job. Though I think if a family member wasn't there to advocate, I don't know how much would actually get done. The administrative stuff is where the problem is. It took a good amount of time to get a schedule going for things like laundry and bathing. The administrative staff is difficult to get a hold of, or to get calls and emails returned. Six weeks of trying to get the billing straight and I am not sure that it's even straight now. They try to get them involved in activities, and my loved one enjoys the outings. We chose this community because we liked how small it was, and that the other residents were similar to her.

Overall a very nice place with a friendly staff. My mother has been there since April 2014 and generally has positive comments. Her negative comments focus solely on the food and food quality. She says it is very bland, repetitive, and that the staff will not respond to resident complaints.

Better value - but, it is a self pay community. They do not accept medicare/Medicaid

The memory care was similar to Harborchase, it was more of a square, but the building was actually separated from the assisted living so the meals were coming down through the outdoor. The place was nice and clean and if you're going into the regular end I would see no problem going there. They also didn't have individual showers in their room.

it was clean and the girl who showed us around was friendly enough, it was smaller and they didn't really have much in the way of activities. They mostly just take people for rides is what I understand and most of the residents we saw were in robes with walkers and sitting around watching tv. She's pretty active, she likes getting up and getting dressed and going out to do things so I didn't think there were enough activities for her.

overall I was disappointed with McArthur Manor. While the staff is friendly and professional, they gave up on my brother. He came to the facility with mild/moderate dementia. He was disoriented by the room set up/roommate situation and contracted pneumonia either shortly before or after entering the facility. After being treated at the local hospital he was sent to Stones River, a behavioral health clinic form an evaluation. After SR worked with him and adjusted medication, he was sent back to MM with a "passing grade," he was deemed manageable. Within 2 days of returning to MM they deemed him to not be suitable for their facility and we were left with no choice but to move him. This caused us to lose the $[removed]community fee, with MM providing less than 30 days of actual on-site care (after subtracting out the days at the hospital and behavioral health facility). In addition, MM attempted to change the care level charge without the required 30 day written notice.

The staff are such sweethearts. They seem to care about the clients, and they do meet the clients needs. The supervisors, directors etc again very kind, compassionate and do their job well. The layout of the building is easy and accessible. The rooms themselves are a good size as are the bathrooms. The dining room is lovely. Its a small community maybe 50 people total. The grounds are kept well. Front porch seating is a favorite place for residents. For a small community the boxes are checked and it feels safe. These are the positives ans there are many. Unfortunately the negatives are very negative. The owners of Northstar are based in Raleigh, NC and it seems to me they dont get to GA or this facility much or if they do, its got to be men..because the building looks like it could use a genuine reno. Carpets everywhere all hallways common areas etc..they look original or close to it. They are smelly, stained, and ripped in places..they need to pull up and replace but in common areas it ahould be flooring not carpet. The furniture is the saddest. It needs to go to the dumpster not even good will. It looks like it came out of goodwill dumpsters. Its just awful..I dont know why they cant replace it im sure with all the furniture stores here someone would donate or at leaat discount. Its sad. All the rooms need a designer to refresh the rooms. Everything ia probably original , bathrooms, kitchenettes, shelving, it juat shotty and dark!! If the corporate office visited and really looked at it, they could see its falling apart and they could spend very little making it better. Second complaint is related to the food apparently, I have no direct experience with this but I have heard the food is crap. Small portions and whoever the cook is, they are just that a cook, not trained, not a chef and the product they are using ia pretty cheap, like bottom shelf reject pile of a grocery store. Come on they could do better. If I were to move my mother out it would be for this reason. Apparently the portions are super super small, and the quality is so poor that she ends up not eating. This for us was a major concern for placing her in AL. If I could and didnt have a career, I would become the head chef. Cooking is love language what language they are speaking I do not know. It is safe, and mostly clean, great location. Great employees Needs help esthetically for sure and major improvement in the meals and kitchen. They also need a real bus not minivan that takes the residents out, twice a week to lunches, shopping, etc. And they do need more entertainment not corny kiddie games. Real entertainment. I like Northstar but it needs work.

A few staff glitches and attitude. Person now has bedsores! Reportable to health dept, I believe. Denial of entry for Hospice nurse!! All not good. Thinking of moving patient

In general, we're happy with Navion. If I was talking to another family about moving their loved one there, I would say: (1) The biggest negative is the food. It's truly bad and it doesn't seem like they have much room -- budget or kitchen space -- to make it better. I'm supplementing my mom with Heathy Choice microwave meals, fresh fruit and salads. (2) the staff is friendlythere has been some serious miscommunication though. I'm hoping with feedback, they'll implement better systems. (3) the director makes herself available which if very helpful. (4) the rooms are nicely laid out compared to others I toured in the area (5) I think having a small community is a positive; but larger facilities might have more staff (6) no place is perfect; if your family member is safe and generally happy, it's better than having them on their own and alone; my mom has definitely benefitted from having company around on a daily basis

I’m either like the facility or dislike the facility to be honest. I found nothing amazing about it and nothing that I wouldn’t want to be part of. My only concern was the structure of the pricing.

It was ok for someone on a budget. Staff were friendly Pretty clean but could be better Food was decent Interior could have been more updated But like I said before was happy overall based on what we were paying

We are going to go to Holiday Indigo Pines on Hilton Head, it is an independent living but have services if heed them. We are getting a 2 bedroom apartment

I didn't feel he got the care we were expecting. Assistant Living seem nice but memory care need more help. Not everyone seemed qualified. No one was ever at the reception desk. You had to find someone to let you in the unit.

Some of the employees were very friendly. The initial contact with the administrators was great. They were very helpful and connected. I like their text message updating family members about events. They have recently been purchased by another company. We are still navigating the change on management. Waiting to see if this will positive. We don't like the high turnover with staff. Some staff are not as friendly and seem to be less concerned about the care of the residents. The physical therapist didn't follow through on an order for a wheelchair.

The facility was fine am sure just not we needed. We need a full memory care facility and this was not just assisted living.

Memory Care room size is generous and they only house about 15-16 people, so there's usually a good staff to senior ratio. Face to face communication with staff is friendly and pleasant, however, after a few months, I've found there is no follow-up to my requests for info and I still have no idea who to contact about his care. There is a social worker available to advocate for the seniors BUT her services are only available to those with standard Medicare (not to people with Medicare Advantage plans) - this was a huge disappointment. My father complains that the food is terrible and he's not interested in the daily activities, which they do provide.

My aunt likes the ascetics, feels safe but dislikes the unfriendliness of the staff and high turnover. She mentioned that the therapist spends more time note taking than therapy