Navion Senior Solutions

There was a core group of about four staff members who were wonderful for Mom and loved her. They were very, very upset when she passed away in July. The director of the facility was absolutely no help with anything. And if they felt like the staff was getting too close to a family, they would either move them to another floor or fire them. I don't get it. Several of the best workers they had got let go because they targeted them until they ran them off. At one point the air conditioning went out and it was out for over 8 weeks this past summer when it was so hot. The director bought box fans for the offices but none of the residence rooms. The director bought portable air conditioners and put them in the offices. At one point I found mom sitting out in the Commons area Overheated And very sluggish. I don't know if they have the air conditioning fixed as of this point or not. In the winter last winter the heat went out for a while. So it was very frustrating. I finally went to the director and said I'm going to go out and get one of these fans from the building and put it in my mother's room. She said which one are you going to get? I said you tell me. After that is when a portable air conditioning unit showed up in my mother's room. I don't like the way they treat staff who are doing a good job. They brought in a lady who is a nurse over the staff and she spoke the staff and to the families of the residence in a very non-respectful way. We were to the point we were going to try to find Mama another place but she started transitioning with her dementia and we just decided to stay there. The only reason she got as good of care as she did there was because my sister and I were there everyday. We took turns and went on the opposite days. So the facility and staff knew we were going to be there.

There were several caregivers there who were very good about checking on my mother and assisting her with needs, according to her level of care. However, I was not pleased with the lack of attention and timely response to the emergency call pendant system. Because of this we installed a landline phone and put the front desk number as an automatic contact for my mother to get help when needed. There were some communication issues noted when I needed to get in touch with the clinical staff for health problems I recognized with my mother. The activities director tried valiantly to get her to participate even though she continually refused. The OT [name removed] is a huge asset to the facility.

Beautiful facility, nice people, lovely apartment, great resources for senior and outings. Cons: billing is not electronic so follow paper trail, and the costs of food limit is too high. Apartment kitchens are really large and they would have preferred larger living room.

My worst complaint is the food. The food is not at all good for these older people. They are only allowed to shower twice per week.

Putting humans in a warehouse for old people is a tragic experience. Memory Care is the worst. Charter Senior Living is a for profit enterprise. Costs are cut to make a profit. This showed in some of the low quality caregivers they hired and some of the med techs they hired. The people who worked there were a mixed bag. Some were caring and attentive to my wife and some just ignored her or did not try to help her. When I tried to get answers to medical questions, it was extremely difficult. One of the med techs was as helpful as she was able. There is not a medical doctor affiliated with the place that I could see. The applications for payment to medicare for my wife's medical care were made by nurse practitioners or physicians assistants. Of course, even though they were being paid, they were not available to answer questions. As for the food, Memory Care did not receive the same quality of meals that the general population did. Some of the meals in MC were OK, a few were good, and most were deficient in protein and vegetables. Any time a dish was to have meat or chicken in it, you had to search carefully to find the little shreds of meat or chicken that were there. My wife loved the pink lemonade. Usually there was only enough for one serving. Pinching pennies just went too far.

Their call buttons for the residents at the beginning didn't work. So the only way to get help was if someone came and checked on my loved one. The facility was taken care of, except for their outdoor areas. The regular staff have been very friendly and are so helpful and provide great care. The meals are average. In December, policies are changing and there will be charge for residents to eat in their rooms. I think the overall cost is average.

Maybe just my family's expectations, we picked the facility because staff was nice and had a hall that was like a big circle and my husband enjoys walking. I think showering , shaving and giving him his hearing aids were reasonable expectations. Seems nice when 1st went realized not always nice to all the patients. They did not put my husband hearing aides in, did not have him shave or shower was in respite care for several weeks. He seemed happy with food and allowed him to bring favorite snacks in. Picked this facility over others because staff was friendly was more expensive than other and not sure we got our money's worth. They wanted us to leave and not visit so he could get use to place. He became angry and didn't want to see any of the family. Was not a good fit for us. Both my girls said it made them sad to visit him there. Did not feel very welcome when visiting.

Not suitable for anyone even approaching memory care needs. They should have known better. Staff need to do their jobs. ...they largely ignored the residents...at least those that were a challenge.

Some things were ok and some were not. The people are very nice in upper management. but I feel that the staff that were supposed to be checking in on the residents did not do their job very well. He was not pleased with the food nor the portion sizes.

It's a safe place for a person with memory deficits but, most of the staff seems to just be there for the paycheck, only. few really engage with the residents. I don't know about much the food as I haven't really been there at mealtime. It would be nice to have staff who engages and is more caring with the residents.

The building and staff need some attention. Hopefully they will be able to make some changes. I toured the community because it was the only assisted living facility that had openings. I will continue to stay to on the list at the neighborhood.

The experience was average overall. What tainted [name removed[ stay was when his residency was terminated without notice. He was sent to the ER at the local hospital and they refused to allow him to return

There are some good staff that are very compassionate to the residents. The building is looking worn on the inside. The carpet is dirty and needs to be replaced. With the change of ownership, I hope things will start to improve. There has been a high turnover of staff since the change. As with all places there are some staff that are friendly and others just see it as a job. When I first toured two years ago, I would say I was impressed, but today, I would just say it is an average facility.

Quality and selection of food is not great. Medication is left in residents room and up to them to take,or not, at their discretion. Then residents are told to purchase and administer over the counter meds on their own. Medication management is the main reason that my parents needed assisted living. Other than those two things, the facility is clean and well maintained. Administrative staff is good, but there seems to be a lot of turnover with nursing staff.

My spouse is well taken care of there. The staff are attentive and understanding with him. So far I am very impressed!. At first he was combative and unhappy. After about 2-3 weeks he became accustomed to his surroundings and acts more satisfied. The staff has been helpful and informative about his behavior when I am unable to be there.Overall I am happy with his care and safety. He went to Assisted living memory care mainly as a safety measure because of wandering. I give them a big thumbs up!

Preston House has this big activity calendar with all the daily activities. THEY DO NONE OF THEM. [name removed] was activities director. Last year her plan was to drive residents to every park in the county on Wednesday. She would drive there, get out and take a picture , and drive back. I suggested box lunches because most have tables. She said she couldn't get people to help with it. They had instructions on what to do if there was a tour. Some of the caregivers were really caring, but they did little to interact with the residents. [name removed] was safe there.

What our family likes the most about the community is the director, the food and the staff - they are friendly.

The dining room was excellent and they brought in entertainment for the residents. Based on the experience we have had so far we would recommend Deerfield Ridge to other families who may need a place for their loved ones.

I still see an issue with being understaffed. I guess it's still considered the best choice in this area.

When it comes to the meals and dining service, they eat on Styrofoam plates with plastic cups and silverware. I have yet to see any activities. All of these places are terrible. They are just warehousing for the old.