Navion Senior Solutions

To early to rate, been only 5 weeks but have had issues that are still pending. 2 stars so far.

The Manning Place was a great place but has gone downhill since the new admistration has taken over. They have a bad turn over rate when it comes to staff.Its like the administration doesn't care about their employees or their moral. So that the admistration has 1 caregiver to 32 residents & 1 medtec on first & second shift to do all the Activities of Daily Living, pass meds, & serve meals. My father was there for 1 month & thats when I got him out of that awful place.

Our experience with Mallard Ridge was not a good one. We had multiple instances of them losing our loved one's possessions, including things like a pair of shoes as well as his hearing aid. Based on our experience I would not recommend them to other families.

We did not have good experiences with the memory care here, and we moved my loved one out. There are some very good staff members, but others who are not. It feels like the memory care section was an unsuccessful attempt to turn an assisted living section into memory care. It is wide open, with people wandering where they will, and the common areas do not contain enough seating to have them all in the same place. The care felt almost negligent at times.

Don't let them kid you - they do very little for your loved one and are understaffed. Very few activities, food is fair. Some of the staff is wonderful & caring, but some are downright mean. Management does nothing when brought to their attention. My Mom would have been better served in a nursing home. We chose this facility because it impressed us on the tour, was close to our home, doctors and hospitals, reached out to dementia patients and had an Alzheimer's wing, but Mom was not delighted after the 1st month (Jan.2012). She moved here from independent living when she needed a bit of assistance bathing, she got around very well & sometimes needed a walker, was a good conversationalist and had the beginning stages of dementia. 30 days later she was in real trouble. Summit was quarantined due to a norovirus outbreak. The place was not staffed to handle it, and she subsequently became dehydrated, had a stroke, leaving her with expressive aphasia and now required using her walker to walk. They assured us they could still care for her. It was hard to communicate with her, but she seemed to indicate they were not caring for her properly. 9/15/12 she fell in their hallway after a staff member gave her a "high-five" and she fractured both shoulders and a knee which left her bed ridden, but they insisted they could still care for her. A week later it was clear they could not, so we hired in private help in the day-time. They lied just to get our money and it took us a month to place her in a nursing home.

When Raven solutions bought spring arbor in march 2017, they made a lot of promises. They did get some new furniture in both assisted living and the cottage. However they put back the old stain chairs in cottage and it smells like urine in the unit most of time now. Staff has been reduced on both sides even though full. Staff is worn out and stressed. They were promised raises this year but now they are told not til next spring. The cottage is at or past full capacity and there is not enough seating for residents in living room. They did get electronic devices for residents and call buttons on cottage side in bathrooms. Staff are suppose to activate buttons to show they are checking rooms. That worked for the first few weeks but not so much now. Most staff leave their cell phone units to monitor residents on tables or not in sight. The best of the facility are the hard working staff, activity personnel and maintenance.

Bad management and the caregivers are lazy. Not friendly when you ask them can they help with your family member. Caregivers stay on their phones all day and the nurse and ED is nowhere to be found when you need answers about something. Horrible.

The staff was extremely friendly. However, they did not notify the family of changes in condition, medications, or resident's behavioral changes. If you place a family member in the memory care unit, be sure to check the each time you go for changes in condition, decubitus (bed sores) and stay on top of you loved one.

My friend spent 10 months there and every time he had an issue or complaint, they sent him to the Emergency room. They are not equipped to handle any pt with dementia that has any anger issue. I was led to believe they were specialist in this area, but that is certainly not the case. Staffing is very limited, and they only have inexperienced staff that do not know how to resolve any issue. If there is any problem after hours...the call to the nurse will result in an emergency room visit with EMS. The bathroom floor was so dirty on one visit that I had to mop it myself, and it looked like it had never been cleaned before. If your loved one is not quiet and sedate, this is not the place for them. I also had to ask to look at his medicine sheet as he was experiencing dizziness and weakness..and discovered one of his medicines was not being given. It is overpriced and more than even some of the "nicer and newer" communities.

Some of the staff truly care about the residents but for most, it is just a job. Poor communication exists shift to shift. There is not enough staff to care for the needs of the acuity level of the residents. If a resident has problems with communication and/or understanding, there are little activities in which they can participate and they end up sitting in his/her room all day. The facility RN is very willing to listen and discuss concerns as is the Pt. Care Coordinator but that is all in management that seem to care. Many residents report follow through with residents' concerns by the Ex. Dir. to be poor. Some feel the major concern is money. Management calls family members periodically to ask if we have any concerns but as of yet, I have not had one concern met. It seems to lie dormant on the Ex. Dir. desk.

The food looks nothing like the gourmet meal pictured above. There are rarely fresh fruit and vegetables. Canned vegetables and fruit cocktail are common Sometimes the chicken was so over-cooked and tough, it couldn't be cut, much less eaten. Recently the entire night staff was let go for incompetence. They seem to have a problem keeping staff in general. The staff passing out medications cannot even identify the various pills they are giving out. Staff answering a ring for assistance more than once opened the door and snarled "What do you want now?" They recently got a new head nurse who stormed unannounced into residents' rooms and confiscated anything that said "keep out of reach of children" by throwing dishwashing soap, hand lotion, cleaning supplies, hair spray, etc. into garbage bags. Needless to say, my family member felt like a robbery had taken place. Even worse, the doctor had written orders on file allowing self-administration of over-the-counter drugs and possession of cleaning supplies. The possessions were returned, but the emotional damage was done. Fitted sheets are returned wadded up instead of properly folded. Everything else comes back a wrinkled mess.

90% of the staff and 100% of management could care less. I put a ring camera in her room and they put a sign on the door to alert the staff. I wonder why. It didn't prevent her diamond ring and gold wedding band from being stolen... when I asked for access to the hall camera to match up to my ring tape, they initially said yes and then denied it. There was an issue of men getting into her room in checked at night. Denied until I showed them the tape. No response. I took her out of there and never looked back.

They move residents to memory care without families approval. Happened to several while we were there. The rates doubled and you are responsible. Their 3 rd shift is in supervised and bad things happen. They will let residents go without eating if for some reason they can not eat. And knowing they can't do it themselves. I would rather just end it at that. We lost my mom on Valentine's Day and just going back thru thinking it makes my heart hurt. Adjust a very terrible experience. Moved her there in March 2024 very alert and knowing times from one month later her so doped up and hardly ever understood her since.

Stay away from this facility. My mother's wedding rings were stolen and so were her shoes. The staff seemed to have no idea who my mother was when I went to visit her. She got absolutely no exercise and they had nothing for her to do. It was just a warehouse. It was horrific. I would've pulled her out except my husband was in the hospital dying.

The facility was clean her room was not kept clean. We have moved her to a memory care facility. They don't need to take those kinds of patients. Left sitting in pee and poop on more than one occasion. Had 2 bed sores while there. More worried about having the room filled than actual care of patient. Gave them 30 days to improve and nothing changed. We paid $[fee removed] a month for what we could have struggled to do at home. Not worth it at all! Where she is now she is clean, doesn't smell, more alert and more active. Not like she near death like at McArthur. Would not recommend them to anybody. Only good thing we can say is her nurse [date removed]was good with her.

They lied about the care that was provided to my loved one. They allowed her to run away 3 times. The only reason they get that is because there were some staff that seemed to care but those ppl were transitioned out of the facility early on. This facility NEVER had my loved one seen by a medical professional outside of when she was taken to the hospital for tests. They lied about it every time I called to inquire. When I discovered this and tried to work with them to move her, they dragged their feet on doing anything ESPECIALLY providing me with all the medical documents I requested. I moved her 2 years ago and I have not yet received any documents from a doctors office. I reported this facility to APS. They need to be shut down. Again, the only reason they get this is because initially the activities were good. That director left and then there were no activities. Every time I visited, my loved one is in a corner or just sitting somewhere alone. She's still very social. She's currently thriving at her new facility. I'm soooo upset we ever toured this place. It turned out to be the worst decision we could've made.

My loved one passed away while under their care, or lack thereof. I would never recommend this facility to anyone.

Avoid it There are many others. Memory care is a nightmare. Their own staff will tell you to not go there. I would not recommend. The day I was taking my wife out, there was another aide taking her person out.

Don’t waste your money! [name removed]moved my brother in and than pretty much said he was out of their care within a month. They took about [removed] off of us. She has no clue what she is doing. She is evil. I don’t recommend putting an animal in the family, and definitely not a human loved one. I never leave bad reviews but this place is horrible and should be considered a scam.

This place has went down hill in such a short time span. I visited about 6 months ago, everything seemed great, the food was good, the people were nice. I planned on signing this week and let me tell you, big change of plans for me! The residents looked miserable! What in the world changed so dramatic that this place went to a dump that quick!