Navion Senior Solutions

From the outside, Hitchcock Place may seem like the ideal “place for mom” when in fact it is the complete opposite. I would not recommend Hitchcock Place to anyone who genuinely wants what’s best for their loved ones. Only a select few staff members have the compassion it takes to be caregivers.

The amount of negative things about this place is flooding my head I don't even know where to begin. So upsetting having to witnessed senior residents at the memory care being treated so inhumanely. I couldn't believe that families are paying this facility huge amount of money to NOT care for their families. Staff are not properly trained, I see new faces almost everyday. One resident had a fall not once but 4 times in 2 weeks that left the person immobile. One was grabbed so hard and toss on the sofa like a rag doll.The language that some of the staff used are considered ghetto and should not be allowed around the residents. So loud, obnoxious and lazy. Although not all are bad apples we had a pleasure of interacting with few good ones, namely; [four names removed]. We observed that these people do really care for their residents, they would sit and walk with them and not leave them alone wandering in the facility. Sense anomalies going on with ur fam, request for the video!

I would not recommend this facility to anyone we took my sister out within [dates removed] I firmly believe if we had left her there another month she would have died. Director I was very impressed it was nothing like they appeared to be I believe part of the problem was management that was not able to handle the facility or the staff also they were very shorthanded with staff they had great problems I hope this helps because I'd hate for anybody else to have the same experience

I don't even know where to start. We moved my mother in 5 months ago and she was mostly functioning. The Executive Director was the most incompetent person I have ever encountered. She called me 5 times after we moved my mother in to ask if we'd decided on Northstar yet. I asked her for monthly statements, but none came. A month ago, I get a call wanting to know when I was going to pay the $15000+ bill for the previous months. I told them that I had paid and sent copies of bank transfers and statements to show that the payments had cleared. Then I heard nothing until Friday night at 6:30 when I got an email saying I had to provide check numbers on the payments or they would send my info out for collections. They lost the payments and now they want to destroy MY credit? I finally got a statement on Saturday that shows a $19000+ balance. To say I am furious in an understatement. The nurse is great, but office staff gets an F. I do not recommend. No one needs the stress.

My 85 year old mother was in Chatham Ridge for 2 months. Within that time frame, my mother's health deteriorated so dramatically that she went from a physically fit woman with dementia to a helpless woman in a wheelchair. These were the factors attributing to her decline: 1- My mother was never bathed and her clothes were rarely changed. In 2 months I recall only 1 bath given. Residents would walk around with a diaper full of feces and feces would be smeared over the walls. 2- My mother was sent to the hospital 7 times in 2 months! 3- A family member and friend went to visit one day and found a staff member sitting on mom's lap. The staff member said they were trying to keep her from getting up. 5- During the first few days, mom's purse, dentures, prescription glasses and cell phone were all "lost" and never found again. 6- Caretakers did not seem to be interested in the residents. 8- The Executive Director would not return my calls and I later found out that she had quit.

The Legacy of North Myrtle Beach was so bad. The place was rundown on the outside. When we went inside for our scheduled tour, they said they weren’t expecting us. I went to use the public bathroom, and there was blood on the toilet. Cleanliness was bad in general. We didn't stay long.

The nursing care here is absolutely terrible. My mother was sick for weeks and the nurse never even came to see her and was rude when I called her about it. I had to complain up the the executive director just to get someone to take her to the doctor. This happened more than once. I also heard other people complaining that their mother hadn't been bathed for days. They also make frequent medication errors. The food is a joke for the price you pay...they often don't even have the food that they show on their menus. They also raised the rent $[amount removed] at the beginning of the year with promises of improvements, and things have only gotten worse since Navion bought the place. Don't put your loved ones here, I truly believe you will regret it.

Don't even put your dog there. Our mother was there for a 30 day respite stay, and we took her out after a week because they just didn't do what we asked them to do or what we expected them to do for what we paid. All of their patients just languished in front of the TV all day. There were no activities. Our mom fell twice, and we were never able to get any explanation as to how she fell. Before placing her there, we had counted all of her medication. When we took her out, we determined that she got on average only 3-4 days of all of her medications. The only one she got consistently was her sleep aid. She was supposed to get 3 pain pills for day and got 4 for the whole week. We had enough Tylenol for 6 per day, and she got 10 the whole week. Aside from a few really good staff members, they just do not care. And they are seriously understaffed.

Chancellor's Village was extremely expensive, especially compared to what we could get for less money elsewhere. The apartments were just very outdated. I was not impressed with them at all.

I was NOT happy with how I was dealt with. They would send my loved one to the hospital without letting me know. And I would get a call form the hospital, not even knowing that she was being transferred. I would ask for information from Carolina Reserve, and they would not get back to me. Finally they told me they were sending her to a behavioral place to be evaluated. I was told the behavioral place had diagnosed her with a type of dementia that Carolina Reserve does not provide care for and we needed to move her. I was not at all happy with how we were treated.

I would never recommend Cypress Place to anyone else. The care is subpar and the administrative staff are unresponsive to the family's concerns and questions. It would be nice for the staff to encourage and bring residents to activities. If the resident is fully independent then the activities are good for them.

I do not recommend this facility for anyone with physical and/or cognitive disabilities. My parent left after a few months traumatized by the experience.

The community is dazzling, but the executive turnover is suspiciously high. Within a month of moving Mom in, everyone I had interviewed was gone. Issues addressed with the executive director were countered with "I can't comment on what you were told by the former administration." Also beware: this facility practices hospital-dumping--sending residents to the hospital for a medical issue they cannot address, then refusing to let the resident return. My mom was "dumped" because she was a fall-risk. The Reserve wanted me to hire a private 24/7 sitter for fall prevention ($25/hr so $16,800 per month in addition to the $8,000+ Mom was already paying). Note I observed staff on numerous visits playing on their phones instead of watching residents. When I refused, Mom was "dumped" while in the hospital for pneumonia. The State of NC requires mandates a 30-day notice before discharge, but facilities get around it with a new assessment in hospital stating level of care can no longer be met.

Run far and run fast. It is gorgeous on the outside, but once you are on the inside you'll see all the flaws. I am sure it is totally fine for IL – but specifically in Memory Care there is no structure, respect or support. Worst of all there is no communication! All the issues start at the top - employees are not treated well & consequently do not like or trust management. Ridiculously excessive staff turnover. Mgt will respond to your concerns & requests for information only if they feel like it - choosing to ignore you more often than not. This is truly a business & not a care facility. Staff is prevented from talking to families about anything significant at the risk of punishment by the mgrs. Good workers do not last long because of the way the place is run. Do not confuse kindness with care! I would never have believed it by taking the tours – but once you are inside they are unprofessional & disorganized. If you truly love your loved one you will drive right by and keep looking.

My loved one was at MR. I would not recommend it. High staff turnover. Always a different face for the residents so they cannot get used to a consistent caregiver, food looked awful and one resident said the roast beef was all gristle and dried out, they don't have enough staff to take care of the residents but they sure do charge a hefty fee. My loved one was always thirsty and frequently unshowered, messy hair, clothing on backwards, wearing other resident's clothing. The staff just does not care or pay attention to details. The building looks nice but that's about it.

My loved one was to stay there for 10 days, that is what we paid for. He ended up staying for only 4 days. My loved one fell and broke the headboard, and they didn't seem to care about the fall. He was in the memory unit. Some of the staff didn't seem as concerned about the residents as they should. I felt the staff weren't watching the memory care residents and there was a resident who was trying to leave. There was a woman who laid down on my loved one's roomate's bed and the staff would have to move her. There was a funny smell in the memory unit, compared to the other units. I went out and told the staff I wanted to take my husband home. At first the staff didn't want to have him leave. This community wasn't for my loved one. I wouldn't consider putting my loved one back in this community.

Very overrated! The food is terrible and has been reported many times, but nothing changes. Need a certified dietician!! This is nothing more than a nursing home. Out of all the people that are there only 7 or 8 have their mental faculties. The rest of the residents have Dementia or Alzheimers. They have been sweeping the residents rooms because the vacuum is broke... for several weeks. Management starts at the top. Very disappointed in this place and it is expensive!!

Horrible place , my mother has been there for a little more than 3 years and has seen 3 directors come and go. They are always short staffed and the last director cut their budget so bad they didn’t have much of anything left . My mother lost her pendant a the beginning of this week and still has not been give. A replacement , I guess they don’t care if she needs help god forbid she falls. I have seen her go down a lot since their activity director [name removed] left , now they sit around and do crossword puzzles or bingo . Not so sure the new director will be any better than the last, also today one of the aids had her baby and child up there in the office as she no child care, who was watching them and who was watching the residents? All in all no staff, no enrichment and lousy food. Stay away !!!!

No RN as advertised and medications have been mixed up numerous times. [Name removed], the head supervisor, seems friendly and efficiently in the beginning but changes quickly. She does nothing when there is a problem. My loved one will be moved as quickly as I can find another place.

Medications are not dispensed as ordered. Medications run out and are not reordered in a timely fashion. Pain medication was stolen from two patients and nothing was done about it. The rooms are not cleaned often enough. The head person has been rude several times. Numerous times the front desk was called for help and help never came. They advertise that an RN is on duty and there is no RN there.