Navion Senior Solutions

This was a nice community and the staff were friendly during our visit. This was however a larger community and we were looking for something with a more homey feel to it.

The staff was very friendly and knowledgeable at the Brookdale Chandler Place. The place was nice but the rooms they showed us were not quite as clean as the other communities we have seen. The place only offers 2 meals Monday through Friday and no meals on the weekends. That was a deal breaker for us.

There needs to be a “new residents “orientation may be there is one now but not 3.5 years ago when our relative moved in. A registered nurse needs to be at the facility Monday to Friday & some other RN or call weekends they need support & guidance, supervision our relative was able to keep up, know her needs but not all residents competent. There are too few staff members to assist residents, these are over worked & their pay is scant!! 3.5 stars improvement being made but still a way to go!

Very friendly and extremely helpful staff. Food is good. Good location near town. The rooms are good sized. Bathrooms are nice sized. Staff cleans regularly and it shows! First time experience with assisted living facility and my mother is doing well. Residents all seem happy and friendly.

My loved one has been at Chandler for several months and this is my observation. The residents are so very friendly and seem to care about one another. As far as the facility, first and foremost, I would like to see improvements in the food offered, especially the quality and variety. Too many starchy items, not enough simple vegetables or tossed green(not iceberg which has no food value) salads offered. With the amount of recipes circling the internet, surely the menu could be more diversified than it is. These seniors need less fat laden items on the menu and more truly healthy items offered. Their bodies have enough of a battle fighting growing older and illnesses and giving them nutrient depleted meals, doesn't help keep them healthy. The staff has a "menu chat" every week, but as far as I can tell, and from what I have been told, nothing has changed for the better. Also, I don't understand how this is supposed to be independent living and yet they assign you a time and table that you have to eat at. How is that "independent". Housekeeping services provided/included are hit or miss depending on your capabilities to have everything prepared for the staff: your linens out, trash bag out, everything off of the furniture(I can understand if you are a hoarder, it's a bit to ask,) but with minimal items, seems like it should be doable. Even if the tops of furniture have items on it, the rest of the furniture ie: legs, sides, drawer fronts, should be dusted or cleaned. We were told they would offer WiFi by the end of September, so far nothing has come of that. Overall, the staff is good. You don't get a real warm fuzzy feeling, but I do think they care about their residents. Lastly, we were just given notice that the cost of living there, will be going up by 5-1/2%...hard to swallow when you don't see improvements they these residents have been asking for since Brookdale took over. Sometimes bigger isn't better. Brookdale is a large corporation that has bought up many smaller senior living facilities. They need to work on compassion and putting the "warm and fuzzy" back into their facilities, so that our loved ones can enjoy their final days on this earth feeling well cared for and listened too.

Everything is going extremely well. It was a rough start but he is very happy there. No matter where you choose you should be there, to make sure things go right. It's very expensive, and they sort of nickle and dime you. They charge to deliver food to the room. There really isn't too much choice with the meals. They have all been very nice and friendly. We liked that they had different levels of care,

The residents are awesome. I don't regret the decision to go there. The management is going through changes so it is hectic. They seem to be trying. They do care. The food is not very good. I think once they get through the changes, everything will go more smoothly. My overall rating of this property is 3 1/2 stars. I rate the cleanliness 4 stars. I rate the friendliness 3 stars. I rate the value 3 stars. I rate the care services 3 stars. I rate the activities 4 stars.

When it comes to the day to day staff, and care, they are doing a good job. Though I think if a family member wasn't there to advocate, I don't know how much would actually get done. The administrative stuff is where the problem is. It took a good amount of time to get a schedule going for things like laundry and bathing. The administrative staff is difficult to get a hold of, or to get calls and emails returned. Six weeks of trying to get the billing straight and I am not sure that it's even straight now. They try to get them involved in activities, and my loved one enjoys the outings. We chose this community because we liked how small it was, and that the other residents were similar to her.

Overall a very nice place with a friendly staff. My mother has been there since April 2014 and generally has positive comments. Her negative comments focus solely on the food and food quality. She says it is very bland, repetitive, and that the staff will not respond to resident complaints.

Better value - but, it is a self pay community. They do not accept medicare/Medicaid

The memory care was similar to Harborchase, it was more of a square, but the building was actually separated from the assisted living so the meals were coming down through the outdoor. The place was nice and clean and if you're going into the regular end I would see no problem going there. They also didn't have individual showers in their room.

it was clean and the girl who showed us around was friendly enough, it was smaller and they didn't really have much in the way of activities. They mostly just take people for rides is what I understand and most of the residents we saw were in robes with walkers and sitting around watching tv. She's pretty active, she likes getting up and getting dressed and going out to do things so I didn't think there were enough activities for her.

Wasn't what I expected. Very drab accommodations. Disappointed. It is not something for a person who is not bedridden.

The Director of Wellness ( nursing ) is new and is still trying to get her bearings. The person who does billing and reimbursement has a lot to learn. There were several issues. The sales lady is very nice and knowledgeable. The assessment process is not thorough enough. My mom had only been for 34 days before they issued a letter of discharge stating she was not " a good fit" . We are having to move her all the way to Ohio in order to find her suitable care.

Unrealistic? Higher? Unfulfilled? It’s a tough situation to move a loved one to an assisted living facility. We thought we’d found everything we were looking for. The sales pitch was excellent. But we were probably too optimistic about our loved-ones abilities and resiliency, but also about the effort level of the team on site. I’m sure there are some tremendously committed and hard working staffers there, but also plenty of sitting in comfortable chairs and vigorously using their phones. Ultimately, it was not an appropriate placement for our resident.

There were several caregivers there who were very good about checking on my mother and assisting her with needs, according to her level of care. However, I was not pleased with the lack of attention and timely response to the emergency call pendant system. Because of this we installed a landline phone and put the front desk number as an automatic contact for my mother to get help when needed. There were some communication issues noted when I needed to get in touch with the clinical staff for health problems I recognized with my mother. The activities director tried valiantly to get her to participate even though she continually refused. The OT [name removed] is a huge asset to the facility.

Beautiful facility, nice people, lovely apartment, great resources for senior and outings. Cons: billing is not electronic so follow paper trail, and the costs of food limit is too high. Apartment kitchens are really large and they would have preferred larger living room.

My worst complaint is the food. The food is not at all good for these older people. They are only allowed to shower twice per week.

Maybe just my family's expectations, we picked the facility because staff was nice and had a hall that was like a big circle and my husband enjoys walking. I think showering , shaving and giving him his hearing aids were reasonable expectations. Seems nice when 1st went realized not always nice to all the patients. They did not put my husband hearing aides in, did not have him shave or shower was in respite care for several weeks. He seemed happy with food and allowed him to bring favorite snacks in. Picked this facility over others because staff was friendly was more expensive than other and not sure we got our money's worth. They wanted us to leave and not visit so he could get use to place. He became angry and didn't want to see any of the family. Was not a good fit for us. Both my girls said it made them sad to visit him there. Did not feel very welcome when visiting.

Not suitable for anyone even approaching memory care needs. They should have known better. Staff need to do their jobs. ...they largely ignored the residents...at least those that were a challenge.