Navion Senior Solutions

We were not happy there. As soon as we moved in, the activities director happened to quit. I think they had a new manager. Our loved one was being charged for Level 3 care, which she did need at first. But they weren't really doing anything for her. Sometimes they forgot to bring her medications to her. There was a day when she first moved in that they forgot to feed her - I think it was just a lack of communication to all the staff that they had a new resident. They didn't come consistently when she pressed her call button. So she just started getting up and doing things on her own. They sold it to us very well, It's a very clean facility, and they just got done remodeling. But I feel like it's more for people who really need a lot care, and less for people who are mentally acute and active. Many of the residents had dementia, and our loved one had a hard time finding people to talk to there. It was also very expensive for assisted living. I will say, they did reassess her and are giving me some money back. And they are very friendly - the staff are very sweet and nice.

I picked this community because, it was one of the only dedicated memory care (MC) facilities and was recommended by two friends who were using it for their parents. When a facility has combined MC and assisted living (AL), they often draw on untrained AL staff to help when they are short of MC staff. And that leads to even lower quality care.

More staff is needed to take care of residents in Memory Care. It would be nice to see more activities for them to do. I called in concerning a problem that occurred with my sister who is a resident and left a message with the RN. This was at 9:00am. At 4:00, l called back and was told she left for the day. This RN is one of the top people at the facility! We were told to call her with concerns. I'm not happy at all.

Every single staff member is kind and compassionate. But the overall look of the place could use updating. And the worst is the food - it's awful. I would still recommend based on how caring the staff are, but the facility and food need improvement.

They have had a lot of staff turnover in the leader ship and have not been great at communication. The new management has been very responsive so far. They don't have enough activities happening, but that is supposed to change soon

It's a lovely place. The people, for the most part, are very nice. My loved one seems to be enjoying the activities. But they are going to have to work on their food situation. Their chef has quit, and they have just whoever cooking. And that is not working out very well. Before he quit, the food was great. And that was one of the main reasons we brought her here - because she wasn't doing a good job cooking for herself. It seems they're doing everything they can and doing all the right things to hire somebody, but there's just a labor shortage currently.

My loved one was a resident here. They went the extra mile to care for her, but there was poor follow through with communication with the family. The staff also didn't communicate health concerns with each other or address them. They weren't on the same page with patient care, as far as knowing the resident's specific needs and continuing that care on the next shift. Initially, they told us they could provide the care she needed with her dementia. Ultimately, it cost more because they had to bring in outside help to meet her needs. That wasn't made clear initially as far as how they would meet her needs and that it would cost more. I would recommend them for assisted living, but not for dementia care.

This facility is very accommodating. The sales coordinator was very helpful. Housekeeping is fine. I would say it's a good choice.

There was not too much social interation. It was an open space, which allowed them to see what was going on with the residents. It was not a a bad facility, but did not seem to be a good fit for my loved one.

Recently when I went to visit my loved one her room reeked of urine. There were piles of dirty laundry. I don't think they've been properly caring for her. I think it's a short-staffing issue - there doesn't seem to be a mean-hearted person in the building. They just simply don't have enough workers. But I was really unhappy with the condition I found my loved one in.

Family members need to be engaged with their family members. If not, your parents can slip through the cracks for care. They try their best but like all facilities, they have shortages. I had to stay on top for my mom. They are doing better due to me expressing my concerns.

Nice looking place very clean but the service needs improvement.,.the patients need more attention and the food needs to be a balance meal and patients need to be changed and bathe more and activities for everyone not just for some..Very short staff especially on the weekends need more than 2 people to assist 30 to 40 residents

There are residents here that have varying degrees of conditions. This can cause some disruptions to the other residents. The staff communication with the family has improved and seem to be more receptive to the family's questions or concerns regarding the care of our loved one. The staff is good at calling the family if something out of the ordinary happens with our loved one. The food is very good and it is healthy for the residents. Bingo is one of the activities available for the residents to participate in. The residents doors are locked during the day, and this allows the residents to be social and assists the staff in keeping a watchful eye over the residents. If the resident would like to nap, the staff are willing to open the resident's room for them.

We toured with Chandler Place and the facility was older and the atmosphere seemed more dark and depressing. WE were looking for a place that felt like home from the moment we walked in; some place that had a bright and cheerful environment.

The food is terrible, due to the community not providing enough options or portions and the food isn't seasoned enough. The community isn't fulfilling the requests of care for our loved one, such as baths, clipping nails, and more. There are a lot of activities available for the residents to participate in, if they choose to.

Chatham Ridge seems about the same as the other places I looked at- pretty average, not great. While I think the caregivers are good people, and I think they try to do the best they can with what the company allows, I don't think they're very motivated. My loved one had a bad housing situation - an incontinent neighbor who didn't have the care that he needed. And unfortunately I couldn't leave my loved one there. If he had been in a room by himself, things might have been better. But he was too sentient for the lack of care and interaction from the staff going on there.

We spent about an hour at Mebane Ridge on our tour, which included a quick walkthrough. it just didn't seem like a good fit for us. The facility seemed a little bit more rundown than others we saw. I would have appreciated seeing a menu. We did see a list of activities, and those looked reasonable. We didn't see much staff in the memory unit, and they all seemed very busy. Maybe more of the staff was in the assisted living side. . .

Good community. They were about to renovate and didn't feel like the right fit at the time. The staff were friendly and welcoming.

When we showed up for our tour we were not on their schedule so someone else had to give the tour and I think they were unprepared. Overall the staff were very nice and we did really like the facility. They did not have any availability in assisted living (which is what we needed) so they wanted to move my loved one into memory care in hopes she could move to assisted living when a room opened up. Ultimately we just did not think that would be the best fit for our loved one and we really wanted her to engage and socialize with other residents.

My mom has been living at Brookdale in Rocky Mount for about 3 months. Its been a rough transition due to her denial of her Alzheimer's diagnosis. The staff has done their best to make her comfortable and feel at ease. The facility is well kept and they provide 3 meals, snacks and a few activities. I believe that she will adjust in time. I very much appreciate the Brookdale team.