Navion Senior Solutions

The tour that we took of Mallard Ridge was ok but I was not pleased at all with the facility. It was very outdated.

My best advice is to wait until after the pandemic is over to do a full tour, if possible. My loved one was there only for eight hours due to medical complications. The staff was great to work with during the tour and experience.

The cleanliness of the community has been great, and the care services have been really good. The activities are still limited due to the restrictions, and we do think the value is very good. The only negative we have experienced is with the communication, sometimes it is hard to get a hold of someone. We do know covid has impacted this but sometimes our calls get discounted or hung up on. However with that being said we still have had really amazing positive experiences, the employees have gone out of their way to assist us whenever needed.

The food is very good and surprisingly given this past year they are still very good. We get pictures constantly of them doing things outside so we are very happy about that. The value is very good, and in the beginning the overall feeling of the environment and the staff really stood out of to us. The cleanliness of the community also stood out to us however there is never anyone at the receptionist desk to answers calls.

Everyone was very nice. The main caregiver was good and I liked her. The community was comparable in some aspects to Sunrise. Our experience was during the pandemic and short time period.

The staff members have been extremely accommodating and I have been very happy with that. The situation has been made difficult by covid and due to the fact that I am out of state. Communication is critical and that has been very good, the move in coordinator has been wonderful as far as that goes. They have done a wonderful job letting me know what is going on and they were very prompt in letting me know when he needed to be transported to the hospital and responded in a positive way in getting him services he needed. They do have a good nursing staff and a physical therapy department, All of their residents are vaccinated and they have not had any severe outbreaks, so they have been good with keeping things under control. I would absolutely recommend them to others who are looking.

The staff was been very helpful and educated us on the community. communication between the staff and the family has been very good. They have kept us well informed. I would recommend this community to others.

They are really are not open to feedback. I have had a few issues that we have discussed and it has taken 4 months for any progress on these issues. Communication is good between the staff and the family. They keep us updated on covid and informed about our loved one. I would recommend this community to others

They seem to be on top of the covid situation. They were very quick to schedule vaccinations for the residents. They also seem to be on top of medical attention for the residents as well. I am having a terrible time getting a hold of staff members, especially the care managers. They have not been good with communication at all. I would recommend anyone considering this location to have an in depth talk with them about communication and what you expect. They are unwilling to talk about changes (downgrades specifically) over care level, and I am quite unhappy about that.

It has been the best experience we have ever had. Overall they have done well, with their response to COVID. The communication is amazing and have kept us updated with their restrictions. The staff is extremely friendly., The response by the staff has been immediate response to any question or concern we have with my loved one.

The staff is very caring and they communicate very well. They have had a good covid plan and they have kept the residence safe. I would recommend this community to others

The communication is sufficient, but I would not recommend this community to others

I thought for the most part The Social was really great. The area it is in is great, the staff to patient ratio was good since it was a smaller community, and the activities director was good at encouraging my mom to participate. The staff members here were always friendly and helpful as well. The only issue we had was towards the end, we did have some problems with communication and no one offered any condolences or next steps except for one of her nurses, so that was disappointing to us.

I would tell others to go talk with the community. Due to the pandemic, the community I feel can take a little less care of the residents than normal.

A very well done Zoom tour...answered my questions, very homey atmosphere, provides my husband needs; appropriate size facility for him I believe and if there are negatives my search on their site and other inquiries did not divulge them. We are in the process of trying to close on this choice.

The activities director can be a little abrupt on the phone. I feel I'm paying too much for the care my loved one is receiving. The activities include bingo and movies in the morning. I feel they should have the residents move more for the activities.

My mom moved into Northstar at the end of November of 2020. She loves her apartment that she chose. She has birdfeeders just outside her windows and so enjoys the antics that the birds get into each day. This has been a great comfort for her since she is in her room most of the time. She also has told me that the food they serve her is good. Being that we are all going through covid-19 issues, it's been hard for her to be away from her family and friends. She is lonely and that's hard for me as her daughter to hear. When she is allowed she walks out back on the paths which she enjoys. She has spoken to me about the back area needing some TLC. I hope when covid is over this can be addressed . The staff are very nice and accommodating to the needs of our family as well as my mom. I look forward to when "normalcy" can return, so my mom, our family and all the staff can get on with life. My mom can then really experience the full potential of life at Northstar.

the was an issue with the dietary need with my father's food. the staff was nice, and it was a good facility. I would recommend this community to others.

This community is a good place depending on the needs of your loved ones. The rooms sizes are a nice size and have a good layout. its a clean facility and was nicer than other we looked at I would definitely recommend the community

I have been very happy with the response to covid-19 outbreak that the facility has taken. I feel my mom is kept safe. There have been times I was concerned and these were addressed immediately. Thank you for your continued care.