Navion Senior Solutions

I find this faclity highly over rated. Management lacks involvement with residences. Very little attention to residents by management. Very little structure. Meals are not very well planned for the elderly. Extremelly spicy even alternate. Example: chicken livers and onions or polish sausages and baked beans!!!! Not to good for those Sensitive digestive systems. Apartments are extremlely high compared to competition and any extra service has additional charges which are included at most facillities. Residents get very little attention unless addional charges Are added to your bill. Very disappointed! Assistants work very hard and do all they can with the little time they have. Weekends lack management supervision as does evenings during the week. I have been in supervision for 25 plus years and I see a lack of at this facility. I will be moving my loved one as soon as possible.

The caregivers are wonderful. We paid the admission fee of $2500 and the first month's rent and only were able to stay one month. None of the fee was refunded even though there were exceptional circumstances.

While they did us a 'favor' and got our loved one in after normal intake time the staff either was not prepared for him or did not know how to care for him. There was an issue that first night and staff sent him back to the hospital via EMS where we spent the entire day in a hallway in the ER. He had been at Chandler just 12 hours. Upon returning we missed his dinner meal (not having anything all day at the hospital) we had to request his meal. The following morning he was 'up' sitting in a wheelchair. His bed was made. His bed was soiled-wet. We had to request the bed be changed. This happened a couple of times. My husband started going to CP every morning to be sure his dad was clean, dressed and bed clean. My father in law declined very fast and passed away less than three weeks after being at CP. the staff was nice to us. The facility had several little things...the door bell didn't work. We were told it needed a battery. There was a water issue in the kitchen in memory care. We were told we could not visit with the other residents that we could go to a specific area or to his room. (Other places encouraged us to visit with the residents). While my father in law could not have gone home those few weeks because he needed more care that his wife could give I don't think I can recommend CP. I will say, it did not smell like diapers like so many memory care units do. I did appreciate that. We never saw the administrative staff after intake.

There was a lot of confusion with registration, things were promised that still haven't been done, I've never seen anyone at the front once we got her enrolled. It's more expensive than [community name removed] was but I feel like the level of care and follow through is less than it was at [community name removed]

It's NOT good. I would not recommend. It is t clean and the management is not good. Workers are not all kind to residents. It smells bad.

I cannot recommend unless a person is VERY independent. I don't feel like my mother received the best care she could or should have. Especially when it came to her meals. I asked repeatedly about some serious problems with her meals and nothing changed. And no one seemed to care either. They either didn't know what to do or they said they would talk to the right people, or if I talked to the right people they assured me it would change but it never did. It was extremely detrimental to her health and well-being. She lost weight the entire time because she couldn't eat and it was all downhill.

I would not recommend this facility especially if your loved one is not able to move around on their own or if they require any kind of medical attention other than medication administration. They don't keep the grounds and common areas groomed and the meals are not very appealing. If you don't like what they are serving, then too bad because they don't have alternates. They are currently going through a transition to a new corporate company so hope things improve for the residents still there.

Lack of staff. No one to take to appointments unless they don't have activities for other residents. Food typically not good. I would not recommend Dalton Square to anyone.

The management seems to be all about the money rather than the care. Some of the staff was nice, other took advantage of our loved one. Very understaffed, ridiculously long wait times, and very few activities. High priced, poor care.

First day my mom was there she was not fed and they forgot her medicines a few times. The staff didn't come to room when she called and we paid extra for high level of care. The place is better for people who have dementia. The physical therapy awful. She started doing things on her own because she didn't receive assistance . But it worked out because she was able to move to independent living

I don't have any idea why they have an award from you. This place is the dirtiest place and the food is terrible. If I could give 0's, I'd give them. It smells like urine and isn't assisted living; half the residents need to be in a nursing home! Hitchcock is NOT a place for mom. There are residents shouting for help all the time.

I would not put my love one in there.

They get a 2 only because admissions was very nice and fast moving. McArthur kicked my mother out at the end of two weeks. They told me she'd be a good fit, but they were unable to give her the care she needed. They accepted her in the beginning because all they care about is money. She needed a nursing home, but McArthur Manor was the only place that had an immediate opening while I worked on getting her into an actual nursing home. Would not recommend for anyone that needs any kind of help.

In memory care, they would say my father refused showers so they would skip the shower. I would come there twice a week and find him in the same clothes I left him in and with a soiled adult diaper. I would have him get in the shower and change him. Then the pattern would repeat. I would say the assisted living is good but the memory care needs more training and oversight.

Absolutely too many turn-overs in staff. Request for maintenance services archaic and nothing is on hand for “fixes”; always need to be ordered; that takes forever. Furniture in Memory Care is dirty; needs furniture that can be “wiped” with disinfectant. Need deep housekeeping in all levels of care; presently just a light overall Since I have had 2 family members in AL and Memory Care, the food has always been an issue. In AL people were always asking for breads, butter, some condiments to enhance meals. In Memory Care I would not want to eat the meals. They seem to put food on plates with no regard to making it look appealing.

The place smells, most of the aides are lazy and hide more than they work. The director don't have a clue, and the head nurse stays in her office and has the personality of a prune.

Although some of the staff is very good and caring, the management is indifferent and staff training seems to be lacking. Residents often wait a longtime to have the call bell answered. The hallways have a strong urine smell that is very unpleasant.

Overall, I would give it a below average rating based on what I witnessed there. I would give it a failing rating based my mom's experience there. It was more of an independent living facility. Unacceptable level of care because of under staffing. My mom felt isolated, unheard and uncared for there. I had to employ an independent caregiver to cover my moms basic needs - bathing, dressing, laundry, etc. It was recommended by an independent living facility recommended by you after discussing my moms needs. My mom also felt it was a good facility based on what she had heard from friends.

Meals and dining - I haven't tasted the food. This is based on what [name removed] says about the food. In general we have been disappointed in the director, financial staff, and the management of the facility. Paperwork is not processed in a timely manner and it is hard to talk to them. They still go to [name removed] like she has it all together and do not keep the POA informed.

Our family had an in person tour with Northstar Square and we knew that it was not going to be the place for our loved one, the community was old and dirty.