Navion Senior Solutions

Nice tour. Clean, organized, attractive. Tina was knowledgeble abt. program. Like security measures.

Was my favorite one of the first day. Meals seem more to my mom's tastes but the rooms are small.

The tour was nice seemed to be a very well kept place, clean and beautiful.

It makes sense to visit regularly to make sure things are being done as far as medication being administered and diet restrictions being implemented. The staff are pleasant, and they do show concern. But I've had the same issues keep coming up.

I liked the community, but not the right fit for my loved one.

It is a beautiful facility and all the staff were very friendly. The food was great and they had plenty of activities provided for the residents. When I was looking, I was clear that my loved one needed a 2 hand assist for everything. They said they would be able to handle that but they did not have enough staff in order to do that. We were then charged because they charge by level of care. I just think they took on more than they were able to really handle with my loved one. I do think it would be a great place for the right fit.

The residents have been in and out of lock down so at the moment there really aren't to many activities. We really liked how they allowed our loved one to have a cat so they are pet friendly. They have taken good care of him, we have had no questionable instances or red flags come up. Every time we come to visit he is always clean and well dressed. The staff really are friendly and always seem like they are willing to help with the best of their abilities.

I would tell other families that they need to continue communicating with the facility and stay on top of what is happening with their loved ones. The administrator is super nice and does respond almost immediately to anything that you send her, but the follow-through is lacking. So I would recommend not sending your loved one there and relying on them entirely to give them everything that they need. Be sure to stay involved and be their advocate. The food has been a sore spot. They don't follow through in physical requirements of what our loved one can and cannot eat. They say they'll look into it, but then nothing changes. Because she was having so many issues with the food, I asked them to send me the daily menu and didn't receive it. I also asked for list her list of medications with times that they were administering them and didn't receive that either. Probably the thing they're lacking the most is communication and follow-through. But the people there are very nice, and they're good with activities. The marketing person was absolutely wonderful and receptive to making positive changes in the community.

This was our #2 choice. The guy who led the tour was really nice. The facility was nice and very clean. But they couldn’t tell you what the max pricing could end up being with all of the different add-ons for care services. And that kind of killed it for me.

With COVID they are a little short staffed, however the folks that work there are really good, and they do everything that they can. At first they were really strong with the activities, but at one point there were no activities. The rooms are a little dark and depressing.

I believe it is too expensive for what you get and the food is horrible. The food is sometimes too salty and no flavor, there is not much of a selection such as vegetables, and fresh fruit. The soups are cold, sometimes the food is even cold. My mother is paying $4400 a month and it is ludicrous. They could do other things such as pet therapy and my mother isn't a participating in bingo or any other activities very much. They do the laundry, but do not hang it up. This is assisted living and there are issues with balance and shoulders. They should hang the laundry up, instead of leaving it folded. My mother doesn't want to have wrinkled clothes. My mother complains about it every week. I have asked for this to be addressed numerous times.

My family member is in the memory care unit at Carolina Reserve. The staff is friendly, but it is easy to get "jaded" working with this population and some of the staff seem annoyed at times. The CNA's who dispense medications have a "round the clock" duty and are glued to their computer screens and administering medications; it would be lovely to have more staff. The CNA's do an excellent job. The best part of Carolina Reserve are the activity director(s) who are very friendly and engaging. I would love it if they had more of a variety of activities and MUSIC at all times in the lobby! Music changes depression in dementia and Alzheimer's patients. Overall, my family member's experience has been good...the number one complaint from him/her is boredom.

Both my parents are at Richland. We were able to keep them together and appropriately served despite differing diagnoses and needs. The care staff is responsive and kind. The administrative staff has turned over since we began this journey. Currently, there seems to be no activity director; the former director did a very good job of offering stimulating and interesting programs and projects. We miss her.

We were looking for a community for my wife, and she needed to move in quickly. Brookdale was a very nice community; however, they did not suit our particular needs. We would have had to furnish her room ourselves, as they had no furnished rooms available. Also, they did not have any single rooms available at the time, and we really wanted privacy for her. In order to get that, we would have had to pay for both beds in the room. Ultimately, we chose another community for our needs.

This community is very nice. The tour lasted about an hour maybe a little less. The staff took time to explain pricing and what they offered they asked about what my moms care level needs where they were interested in our circumstances and what we were looking for. The community itself was very nice and the staff we met were friendly and kind. The residents that we saw looked happy.

I had recently taken a tour of this community for my loved one and I have no complaints of how things had went. The staff where on time to our visit and made sure to answer any questions I had for them. I thought they had a nice floor plan and a lot of great packages that would meet the needs of different individuals. It was just not the right the location in the end decision for my mother but I would recommend it to anyone.

The community was bright and clean and the staff did a great job on my tour, they answered my questions and I enjoyed being shown around by them. They offer some nice amenities here and daily activities as well. I would definitely recommend that others come and have a look when they are looking for their loved ones.

We really liked this community as soon as you walked in the door it gave you a sense as you being in your own home. The staff was never nice and helpful answered all of our questions on the tour, in fact, the owner happened to be on the site that day and came out and took the time to talk to us which I thought that was great. The only thing my mom didn't like was there wasn't enough area to walk around in

This looked like a nice clean community when I visited. The people I met were nice. This is a secured community for memory care and my loved one was not ready for this type of community.

The staff have been helpful and I have good communication with them. He has started participating in some of the daily activities they offer. He seems to enjoy the meals. They have recently hired a new person to head up the kitchen. They keep his apartment and the community clean. They have resident meetings to help with any changes the residents feel need to be made. I would recommend taking a look into this community.