Navion Senior Solutions

I feel like the facility worked really hard to get us in quickly with a difficult situation. The staff overall was very helpful and nice. To me it is very expensive, but that probably has to do with the level of care my grandmother needed. Overall I thought they were a very good facility. I would recommend Cypress Square to others looking.

Every facility had great, good and poor staff-Legacy had a much better level of great to poor. Food was horrendous at all 8 initial facilities I looked at-especially Memory Care for probably obvious reasons. I had to do [name removed]'s pt three times a week as paid therapist never noticed a leg started dragging because she never did any walking/standing exercises.....which is primarily what she needed. No place would seem good enough for loved one but Legacy was pretty tremendous and admin staff was very accommodating regarding questions and challenges! If I needed a facility again, The Legacy would be the standard I'd use to compare.

Our mother has been happy and adjusted well since we moved her here. The rooms are nice and spacious. A little dated, but we are seeing progress each week. We referred two other families, and after evaluating Hammond Place, they also decided to move their loved ones here. [name removed] and staff have gone above and beyond to make us feel welcome and cared for.

The staff at The Legacy of North Myrtle Beach are very good and always helpful when issues arise. However, there seems to be a lot of turnover. The hospice staff are awesome. A new Activities Director was just hired, so I can't rate that one fairly. We visit there quite often and, at different times, we have had issues with our loved one's room being dirty and other residents being in his room. My loved one has always been an outdoor person and there is very limited outdoor space for memory care. My loved one is there because we have limited funds to work with and the facility is close to our home. He likes it there and that's what really matters!

My loved one was previously a resident at Priddy Manor Assisted Living for a short time. The staff was very kind and good to her. The facility was well taken care of. I would recommend this facility to others.

My sister has only been a resident at Charter for a short period of time, but so far it has been a favorable experience. The previous facility that she was living was good, but the rate increases after the first year became financially draining on her.

I'd say it was an overall good experience (for the situation) the residents were always clean, I'd say the biggest issue was disappearing items / laundry but that is the nature of memory care I would have liked some fresher / healthier options - I realize it is institutional food but it seemed heavy on fried items at times.

Excellent care. There's always room for improvement, but this facility is really up there. The staff are wonderful and the food is good. I'm happy overall with the level of care that they have shown. I would recommend this facility to others.

My loved one liked the location of this facility. I think residents stay confined to their rooms too long.

My loved one was a resident at this facility and it was good until her needs changed.

Our experience was fine, but like most businesses, staffing is an issue. Not as bad as some facilities, but an occasional an issue. Research showed it to be a nice community, and most importantly, they had an opening.

My Dad was there for such a short time we did not get very acquainted with the staff. Those we did interact with were very friendly and helpful.

My mom was a resident at this facility for a respite stay. It was a great respite experience for our mom! (Ask for a lock box).

Staff is great, facilities okay. I think they need to remodel, more lively decor, fun and beachy ! I mean it is Myrtle beach!

I would say that they are very friendly. But the care is not what I expected it to be and it's because I believe they are understaffed. They have gone through new ownership, but they've had enough time to work out the kinks. The meals seem to be one of the biggest complaints by the residence especially my mother. When I look at the menu items, it's the same thing all the time. Chicken, ham and cheese sandwiches, a salad, some cake, chicken, ham and cheese sandwiches a salad some cake. I've never really seen other things like pizza or spaghetti. I've never seen things like hotdogs and coleslaw or hamburgers and french fries. I've never seen things like cut up fresh fruit. But the staff is very friendly

The community is great, very friendly, was able to not have a roommate and close to my house

The family should prepare how different it is when going from assisted living to memory care--the fact you can't really communicate with other residents. Other than that I imagine everyone's experience is different with different needs/goals

Mostly good. We've had a few instances where we've had to press the staff to get things done - laundry, fixing broken item in her bathroom, cleaning her sticky floor. Several of her clothing items have disappeared from her room and have yet to be found. They generally do a good job at keeping things clean. The staff is quite friendly. They have a nice variety of activities for the residents. Wish they would have more activities to keep the residents active during the day. It's expensive everywhere!

My mother transferred from Chandler Independent to Assisted Living. They have a large staff that strives to assist residents in all aspects of their needs. They are kind and patient with mom's needs. Nothing is perfect, but this is pretty close to family living in their own home. It is clean, and there are amenities such as a wonderful hairdresser, care for nails and feet, good meals, and they strive for interaction with others, and outside entertainment and activities. I'm relieved that mom is in good care.

We like the size of the room/apartment. We like the amenities. Overall she is happy. I think the staff could work on communication between departments. The front office (with the exception of 2) seem annoyed when they are approached or asked a question and say it's another departments responsibility. Then you get to the other department (dining or CNA) and they say that the front office didn't tell them so they were unaware. It puts the burden of a new resident to know who to talk to and to follow up instead of the departments working together and communicating between themselves.