Navion Senior Solutions

There was a lot of turnover of staff while my Mother was there. It was sometimes hard to get a response from administrators. We have moved my Mom to another facility. The food could be improved if they paid attention to residents request. Th why often served my Mom beef and pork which she doesn't like. I would prefer not to rate the new facility. It hasn't been long enough to have an opinion about it.

Very courteous and thorough. We picked this community because it was closer on the map.

It's always hard to leave your loved one in the care of others. I had to quickly find a place that could physically transfer from bed to wheelchair etc. Preston House was the best fit for my Mom. Caring, knowledgeable people, well trained. They keep me informed of progress or changes by phone or in person. Very clean, in a nice neighborhood.

I feel like Cypress square has done a really great job taking care of my grandmother. The only issue that I have had is that they are understaffed. I feel that they do the best that they can with what they have. As far as activities they go way above and Way beyond to make sure that their residents are having a good time and get good experiences despite being in with skilled nurse staffing. I do feel safe leaving her there with the staff and anytime I have had an issue it has been resolved immediately within 24 hours. I do honestly feel like they care about their residents and that makes my heart Happy. I am very very very grateful for Cypress square and all that they do for our loved ones. Because of a place for Mom my grandmother now has a safe place to stay with skilled staffing. She is also not a very social person and she has now begun coloring and going and playing bingo. I would not have been able to find this place had it not been A place for Mom. I will be forever grateful to A place for Mom and Cypress square.

The staff was very knowledgeable And respectful. Very nice facility and I felt like my mom would feel like she was at home. The only reason we left is because it's not a locked facility and my loved one has advanced dementia.

This is a great place for your love one to live because the staff is very helpful.

I found the staff to be friendly and patient with a group that is tough to be patient and friendly with. We liked the relatively small size and simple set up of the facility. We feel that is the best thing for someone going through what our mother was going through.

I would recommend to others. Staff is very caring and wonderful to work with. We picked this community because of the location and price.

I really like the overall environment. However, they really could improve on their dining. [name removed] and her staff have been awesome.

We chose Highlands Square because of the cleanliness, everything appeared to be in good working order, appropriate staffing activities and protocols. Overall it is a very nice facility for a loved one.

The staff is very friendly and knowledgeable.The location is extremely convenient to my house. They have a lot of activities however they don't seem to include my loved one in the activities. The carpet in the living and hallway areas needs to be replaced and they tell me it is on the list of things to do.

It's a good place. The main staff is caring and really good but the day to day staff seems to have a turnover. Overall I would recommend it.

Overall really good and I would recommend.

I was overall very pleased with the facility. The people in general that worked there were very nice and treated my husband very well. The physical therapy program was excellent. My husband said the food wasn't the best but he was used to home cooking. The activity program was extremely good. They planned field trip that were very interesting and had some very good people coming in the entertain them. We had some problems but they got straightened out. The staff were extremely caring when my husband was under hospice care.

.I think that everything else about The Reserve is top-notch except for the meals and dining service - that is a negative. Instead of providing meals, they allocate [fee removed] per month toward meals out of the monthly rent. That allocation is barely enough to cover dinner every day. And that does not include dessert with dinner (extra charge). Nothing allocated for breakfast or lunch since most people eat those meals on their own. Small breakfast /lunch room (not dining room) for those who want to eat those meals. Dining room is always cold. Food is often served lukewarm. Assigned seating and dining time means you eat with the same 3 other people every day. Since people have decided which seat at the table is their seat, my mom has to face the wall every evening. However, what we really like the most about the Reserve are the amenities, the appearance and the friendliness and helpfulness of the staff. Yes, we would recommend this community to other families with the caveat that it's very expensive and that the dining experience isn't the greatest (not bad, just not as good as the rest).

I would like to see them do a little more to try and get someone who is reluctant to get involved and get them involved.

The staff (CNA) that I have met are extremely nice, friendly and caring. [name removed] has been very unhappy with the food. When I ask [name removed] about the food, she always says it's not good. She won't give me explicit details. I've given her salt, pepper, mustard etc. She has stated that when they have hotdogs it's plain with small amount of chips and nothing else.

The place has been recently painted, the people are very nice, it feels personal because everyone knows your name, but the meals are lacking. Food is my mother’s main complaint. Most things are prepackaged, canned, processed, sugary or unappetizing. The facility is not to capacity, and so they reduced the hours of some workers. My mother has had to wait quite awhile for someone to come help her. No place is perfect for everyone, but my mom seems to like it there.

. We had some problems with the pharmacy they were using at that time otherwise I would give them a 5. Our loved one has now passed away but we were very happy with Keowee Square. Our loved one felt very loved and cared for there.

We absolutely love the staff and how they take care of Dad. However, we have not been pleased with the food. The cooking staff has changed multiple times since he moved there. We have also noticed that his room is clean on the surface but not in "unseen" places like under the beds. We also love how they have activities planned for most of the day and really keep the residents active. If it were not for the food, we would have scored the overall rating better. For the value for cost, the cost of the facility has gone up for monthly "rent" and level of care amounts charged. We are concerned that we may have to seek other care if it continues to increase at the rate we have seen in the past 18 months.