Navion Senior Solutions

My mom has been living at Brookdale in Rocky Mount for about 3 months. Its been a rough transition due to her denial of her Alzheimer's diagnosis. The staff has done their best to make her comfortable and feel at ease. The facility is well kept and they provide 3 meals, snacks and a few activities. I believe that she will adjust in time. I very much appreciate the Brookdale team.

Overall fair. One person, the med tech, on days is rude, unresponsive and not helpful at all. she should be fired or disciplined. The temp woman in charge is not good either. [unreadable] back. She was great.

The tour guide was nice. The community seemed older and might need some renovations.

I would tell others looking into Dalton Place for their loved ones that they were super understaffed while we were here and that affected the quality of care that my loved one received.

It is a very nice building/property and all the décor is beautiful. They also have a java café with coffee and snacks. They do offer free transportation which is a plus. The people are very friendly but they are extremely understaffed so there are a lot of mistakes and confusion. The food is very bad and the service has not been good either. Residents usually have to wait about an hour for their food, we are hoping to see improvements here soon. It is very disorganized and we have been disappointed. They just got bought out so we have high hopes for the new management.

The staff members we met with all the tour were very nice and helpful which made our decision, but now things have changed and they are experiencing turnover.

The day to day staff and the nurses were great, but the management team was awful they would get negative stars. There is also no security, they only had one camera on the front door and that is it. We wish there was more security, but the community was kept very clean. They were just bought out by another company so hopefully they make improvements as needed.

We chose Richland Place because it was more cost effective for us. The room sizes at the facility are good for what she needs. She really enjoys the meals here, they are chef prepared on site. It is a good, clean facility and I have no regrets sending my mom here. I would definitely recommend to others looking.

During the time of our loved ones stay the friendliness of the staff members were good, but the care services were just okay. The meals and dining service was acceptable, the activities were still pretty limited, but we did think the value for cost was pretty reasonable.

Make sure to get things in writing and ask a lot of questions. What they tell you is not always what you get when it comes to caring. The assessment that was done was not correct and it seemed to be that they need to fit a spot. They are under new management and hopefully are improving

The food is not good, it is not gourmet food like advertised, it is institutional. We have one or two days where it is good then it goes downhill again. Everyone complains about it but nothing has been done. Talking to older residents, they said the food used to be really good but that is not the case. I think they need to offer activities on the weekends because quite a few residents don't have family so they have nothing to do but sit around. I think the staff need to be a little more truthful about what expenses are when showing people around so they will know what they are paying, there was a fee that I had to pay that I was not told about until last minute.

We like that they have a call button in assisted living so you can get a CNA to come help if need be. If you need food or anything you can push the button and someone will come help. However, we do think they could improve with their transparency.

At the time we chose Northstar Place because they allowed him to be in a semi private room for a great price and they were one of the only facilities accepting new residents during covid. They lacked with communication to the families. It was difficult to get in touch with them on certain things and they did not really follow up well to concerns that we showed at times. If you are looking for a place that will communicate well and you have a lot of questions, I would say to be aware before you choose Northstar Place.

Current health guidelines are not mentally or emotionally good for the residence. The corporate guidelines are very strict. Communication was good between the staff and the family. I wouldn't recommend placing a loved one in a community until after covid due to the guidelines.

The residence does not always receive their food, and they do not focus on the needs of the resident when it comes to dietary needs. They will listen to you but they do not follow up on their promises. When we tried to meet with management they would not meet with us so we moved. I would not recommend this community to others.

When we first came to this community our loved one was placed into the assisted living which was very nice. After awhile he was moved to memory care which was the complete opposite. Our loved one seemed to enjoy the food, but the rooms were very small, not private at all and anyone could walk into the rooms at any time. \

My father has been there for several months. He does not like it. The food is bland and never changes. They don't assist instead they just do it all for him. He was minimal assistance but since Covid he is now total care. They don’t try to help residents walk instead they just push residents in a wheelchair. Phone calls go unanswered for hours. It is hard to get anybody to the front door to answer the doorbell. There are numerous times that you cannot find staff after normal working hours. I have no doubt they are very understaffed. Two staff members alarm from 11pm to 7 AM it’s completely unsafe. This place is on its third director in only eight months. That alone should tell you something. At a time that we cannot even get into see our loved ones they are now increasing the price. It is a great place to stay if you only need minimal help in your daily life.

I spoke with my sister briefly about North Star and she is going to call [name removed] Tuesday morning I think. She has questions to address. She did tell me the told her about a community fee $2500.00. Not sure what that is about and why some of the other facilities didn't have that charge. Pretty steep charge beyond all the other charges they want. This is about all I have to tell you about right now.

Although everyone was very nice it is small PT was doing therapy in halls outcoves no specific room. My mom felt a lot of these residents were inactive and she wants more activity and active residents.