Navion Senior Solutions

Some things were ok and some were not. The people are very nice in upper management. but I feel that the staff that were supposed to be checking in on the residents did not do their job very well. He was not pleased with the food nor the portion sizes.

It's a safe place for a person with memory deficits but, most of the staff seems to just be there for the paycheck, only. few really engage with the residents. I don't know about much the food as I haven't really been there at mealtime. It would be nice to have staff who engages and is more caring with the residents.

The building and staff need some attention. Hopefully they will be able to make some changes. I toured the community because it was the only assisted living facility that had openings. I will continue to stay to on the list at the neighborhood.

The experience was average overall. What tainted [name removed[ stay was when his residency was terminated without notice. He was sent to the ER at the local hospital and they refused to allow him to return

There are some good staff that are very compassionate to the residents. The building is looking worn on the inside. The carpet is dirty and needs to be replaced. With the change of ownership, I hope things will start to improve. There has been a high turnover of staff since the change. As with all places there are some staff that are friendly and others just see it as a job. When I first toured two years ago, I would say I was impressed, but today, I would just say it is an average facility.

I would tell them unless their parent is in good health and able to use all the amenities it's not worth it. It is for someone who wants to be in a closed community.

Quality and selection of food is not great. Medication is left in residents room and up to them to take,or not, at their discretion. Then residents are told to purchase and administer over the counter meds on their own. Medication management is the main reason that my parents needed assisted living. Other than those two things, the facility is clean and well maintained. Administrative staff is good, but there seems to be a lot of turnover with nursing staff.

My spouse is well taken care of there. The staff are attentive and understanding with him. So far I am very impressed!. At first he was combative and unhappy. After about 2-3 weeks he became accustomed to his surroundings and acts more satisfied. The staff has been helpful and informative about his behavior when I am unable to be there.Overall I am happy with his care and safety. He went to Assisted living memory care mainly as a safety measure because of wandering. I give them a big thumbs up!

Preston House has this big activity calendar with all the daily activities. THEY DO NONE OF THEM. [name removed] was activities director. Last year her plan was to drive residents to every park in the county on Wednesday. She would drive there, get out and take a picture , and drive back. I suggested box lunches because most have tables. She said she couldn't get people to help with it. They had instructions on what to do if there was a tour. Some of the caregivers were really caring, but they did little to interact with the residents. [name removed] was safe there.

What our family likes the most about the community is the director, the food and the staff - they are friendly.

The dining room was excellent and they brought in entertainment for the residents. Based on the experience we have had so far we would recommend Deerfield Ridge to other families who may need a place for their loved ones.

I still see an issue with being understaffed. I guess it's still considered the best choice in this area.

When it comes to the meals and dining service, they eat on Styrofoam plates with plastic cups and silverware. I have yet to see any activities. All of these places are terrible. They are just warehousing for the old.

Based off of the experience so far, I would recommend The Legacy of Lexington. But, I would tell others that you should always check on them and make sure they are getting the care they are paying for.

We're no longer at Northstar. Several factors led to our departure: change in management, personnel turnover, lack of activities, and price increase in 2024. I think their staff is doing the best they can but aren't trained to a high standard and are under paid. The facility layout is not conducive to outside activities, or guest ease of access to the facility. Senior executive position was unfilled for an extended duration so no one was available to discuss issues or execute changes.

The staff is friendly. They seem to know the residents by name and speak to them when they see residents walking around. They try to engage everyone in activities. We haven't been there at meal time. My loved one is herself, her room and the facility always seems to be clean. I would probably recommend the facility to others.

This is not a place to go if extreme care is needed. They did bring in a new person in December who has made a few changes and holds people accountable. They are fully staffed right now and that does make a difference. The facility is making some updates with paint, carpet, and common area furniture. The food is only average. I would be hesitant to recommend here. They seem to be trying harder and we may be expecting more than we should.

The cleanliness I needs help, the carpet is filthy. Mom has trouble falling and she is falling into carpet that has [removed] all over it. Would you want your face in [removed]. She can’t help her problem but the Fountains owes her better after 4 years in residence. The Executive Director advised us it would be replaced, but it hasn’t been, I don’t like being lied too! Now the staff that works with mom everyday works very hard, and are very patient with mom! They are just understaffed!

Hitchcock Place was not a good fit for my Dad. Not sure it is good for anyone. There some nice people that work there, however, the care is dismal at best. Meds are given whenever they see fit-very inconsistently. Many of the staff do not make sure they are taken. We paid to have him on a 2 hour watch when he wasn't doing well but that didn't happen. The food was not appetizing and often cold. I ended up spending most of my days and many nights there, so I moved him to my home and he has done well. Most of the people doing the care did their best, there was just not enough staff to do the job effectively.

I still continue to go to the facility 2 times per day. Because the staff turnover is so high, there is no consistency I do, however, realize the Memory Care Unit is as about the same everywhere. It's hard to keep staff