Navion Senior Solutions

I thought the staff we had helping us was amazing. The thing I did not like was that as soon as my email and phone number were entered in the system, I was bombarded with calls and emails. So many I didn't even have time to call them all back to say thanks but no thanks.

Just ask questions an make sure u are clear on what u want an need. Atmosphere an homey feeling and staff, stuck out over other places.

Each category could get a different number, but on average they are all 4s. The staff is very friendly and works hard to find out what each resident enjoys doing and then helps them with doing it, such as working with plants or pets.

Our mom has dementia that has significantly progressed since her most recent spinal fractures. During that time, she was at Rex Hospital. I knew we had to do something. I went outside to just breathe, started googling places, and called A Place for Mom. [name removed] answered, and her kindness and knowledge helped calm my anxiety. She gave us a list of places based on personal information I shared regarding our mom’s needs. Eagles Pointe was first on the list, and my brothers neighbors had a recent family admission to Eagles Pointe. They praised it! After meeting the staff, touring the facility, seeing and smelling how clean it was, and seeing how happy all the residents were, my brother, sister in law, husband, and I were all confident this place would allow our mom to thrive. Not just survive. Since then, mom continues to praise the staff and place as a whole. She misses our calls, and never calls us. Before this would have brought me crippling anxiety. Now, it brings me happiness and peace.

The staff and management work closely to make the care personal and individual. They grow to care for their folks and they listen really well to families

All of the staff were very friendly and nice. They seem to really care about the guests. The room sizes are fine and the bathrooms are good. You have to provide all the furniture and bedding, etc.

The nursing staff were always nice. The salesperson was very nice when we signed but cooled down afterwards. Probably the worst was my mom died on [date removed] and we had to have everything out by the [date removed], even though the funeral wasn't until the first. Probably standard business practice but it wasn't good timing.

It's nice that staff are always available. Helping him with his meds and baths are helpful. I can call if I have a question. They were misleading in that they would take him to md appts but you have to be there when they drop them off. It's just easier for me to take him for appts myself with those rules in place.

They should ask about finances because there is an entrance fee that is non refundable and then there is the regular monthly fee. That goes up with your level of care. You also must furnish your own room. It doesn't come furnished. So it's good to know all the finances before you apply. The sales people were very helpful in explaining all this and helping with the application. The nurse was helpful in her assessment of my husband. The facility is bright and cheery and the food is good. There are many activities to sign up for. I may not be the best judge on value for the money but it seemed expensive to me. I don't have a lot of comparisons and everything is expensive today.

The staff are really kind and have been willing to work with my mom and doctors to find solutions to some of my Dad's bigger issues. They've been very understanding. We feel (like most places I'm sure) that they are understaffed and the staff is overworked. But that seems to be a more systemic issue. We also think that a facility that has an extra bathroom outside of the residents rooms could be helpful in reducing some bathroom accidents. But again, that could be a system wide issue. Overall very happy he's there and the staff has been really communicative, forgiving, understanding, and willing to make changes.

There is Room for improvement. There have been many changes at the facility in the last year for staff. Prices went up [removed]$ in the new year. They also changed out the carpeting, the dining room floor, and bought some new furniture. It looks nicer and seems fresher, but that does not help the level of care or the food. The manager was replaced, and many of the staff also left (from what i hear the staff were being paid less than other facilities. There were many times when my mother pulled the cord for assistance, and either it took an hour, they didn't think it was an emergency, or her needs were dismissed altogether. My next issue was the claim that if we didn't use there pharmacy, my mother would be charged an extra $[removed] a month. Also, no one actually cleans her room on any consistent basis. It's been left to me (her daughter), to clean, wash her clothes, shop for her, get her snacks (when she refuses to eat the food served. Another change was that if a resident did't go to a meal, or was sick, they added a $[removed] charge to deliver a meal to the room. Sometimes she misses meals when no one tells her it's time to eat. In general, she likes the relaxed atmosphere, loves a small percentage of staff and table mates. They let me keep track of her medication, let her vape, and have alcohol in her room. Not all facilities allow that. Note, that most people get their laundry done there. I chose to do it for her, because they lost something initially. Plus the person's name much be on every article of clothing or bedding. It is unclear to me how often the laundry is done. What i can attest to, is that her bathroom is not really cleaned, vacuuming is fast and some areas untouched, nothing is dusted. A few times a helper has used her clean towel to mop up the floor after a shower, without asking. My mother is not fond of certain workers showering her, and sometimes refuses if it is extremely early in the morning, or with a person she doesn't care for. A few have seemed untrained in this department.

My sister-in-law is in the memory care unit at the legacy. The nurses and aids are very competent in handling dementia patients. They are kind and attentive. The patients have their own rooms with furniture from their home. It took a few weeks for my relative to get adjusted but now considers The Legacy her home.

Most of the staff showed genuine interest in the well-being of my husband. The food staff even allowed him to have more food when he asked for more. Room sizes were adequately spacious for the resident. There was enough room to comfortably seat one or two guests. I really liked that there was a half bath (sink and toilet) in each room.

Things that really stand out...the administrative staff...especially the assistant director...very professional... new executive director seem to have a lot of energy...clinical staff is very nice and caring...mom likes the size ...small enough to be a "community/home like" place. Things they could improve on....food is not great and they have a couple of positions that have gone unfilled which has an impact on some services (e g., no driver for the bus....administrative staff fills in for required transportation)

Liked that there were men for my husband. Not all ladies. But the ladies were real nice to him. Yes, we would absolutely recommend The Legacy of North Myrtle Beach to other families.

My loved one is cared for by loving staff that meet the needs of the resident. They provide a caring and safe environment that allows her to thrive. Activities are wonderful for the resident and the food services staff are amazing.

Friendliness, communication, and follow through are excellent prior to contract signing. Afterwards, they diminish to some extent.

Stay involved with your family member should you place one there. If Administration and staff sees that you are engaged they will be more engaged. Every facility has their ups and downs given momentary changes but this place thus far is pretty good

The staff.is great, friendly, and professional. I wish my Mother was doing better and could enjoy the meals, the community room, and the planned activities. The only negative point I have is on 2 occasions it took way to long to attend to my mother after she pushed her call button.

I like the size of the facility and the layout. Very easy to get around. The staff is very friendly and accommodating. I've enjoyed my time at The Legacy.