Navion Senior Solutions

We went with Chatham Ridge because of the value of the money, a lot of the stuff here is new so it is like a brand new facility, and it is relatively close to my dads hometown. He was in a hospital and they made the transition for h im very easy on us and on him. The room sizes here are decent, he has a private room and it is very proportionate for his needs. They have a program where they bring in doctors and charge for that but my dad does not need that because the VA takes care of his medical needs. We have had a couple of issues but overall I would recommend to others looking.

Overall I think for any place like it, a patient needs an advocate and someone to look out for them on a daily basis who is not afraid to ask questions and keep things going. The staff are always willing to help. It's just sometimes you have to point things out. Cleanliness has been a bit of an issue, likely because they're short-staffed. The staff they do have are wonderful and very friendly. I know they're doing the best they can. Our loved one says the food is good, and he's actually eating it and has gone from being underweight to gaining weight. Activities are good but a little limited due to Covid.

We really liked the courtyard that they have. They have indoor porches for the residence and the families. The community is neat and clean and the staff is very friendly. They have activities for the residence to do and the food is also very good. I would recommend this community to others.

The staff have been phenomenal, they are always available to answer our questions and very friendly. We have not heard much feedback about regarding the meals there, but we do know our loved one is very healthy. They do have indoor activities mainly, so they are doing a good job keeping the residents engaged.

We had a very good tour here. They were very similar to the place we chose. The one staff member that we spoke to was very professional, nice, and helpful. It was very clean, and the room was a nice size and nicely appointed. But we didn’t really interact with anyone except for the person leading the tour. So we didn’t get to know the staff the way we would like to. And we just had a good feeling about the place we ended up choosing.

We chose Colonial Gardens because ratings were better and it is a smaller facility that is specialized for dementia care. The room sizes here are good, they have private rooms and shared rooms available as well as bigger ones so they have options to choose from. I think that the administrative staff could improve on communication, it is a big problem when it comes to any changes going on and they have dropped the ball a few times. Overall I would recommend to others looking.

They do have plenty of activities going on on the inside of the community, but they have yet to take the residents out and about. We are very happy with the value for cost right now. What our deciding factors were the care, it seemed like a lot of other communities offered levels of care a la cart, and this community does it all together. If you need to have more care, they just bump you up to the next level. We also just really like the people there.

It was difficult for us at first because of covid and not being able to go inside and visit. We chose Legacy at Southpointe Drive because of the proximity of the facility to family members. I have only been in her room, but it is very big and spacious. I would recommend them to others looking.

I would tell others to check it out, as it is a good community. The communication was good with the staff and families. There were no issues during our stay.

I think they need to be upheld on their word a little but more, but we are working on that to strive for better. We understand that there has been a position change and we know that it'll take a little time to implement. The meals here are great, it has not been a complaint for mom and dad. We have noticed a great improvement in my dad especially since being here and my mom is making friends. The activities are great, that is what they needed was that interaction. The staff members have been exceptional and I would recommend to others looking.

The tour that we took of Mallard Ridge was ok but I was not pleased at all with the facility. It was very outdated.

My best advice is to wait until after the pandemic is over to do a full tour, if possible. My loved one was there only for eight hours due to medical complications. The staff was great to work with during the tour and experience.

The cleanliness of the community has been great, and the care services have been really good. The activities are still limited due to the restrictions, and we do think the value is very good. The only negative we have experienced is with the communication, sometimes it is hard to get a hold of someone. We do know covid has impacted this but sometimes our calls get discounted or hung up on. However with that being said we still have had really amazing positive experiences, the employees have gone out of their way to assist us whenever needed.

The food is very good and surprisingly given this past year they are still very good. We get pictures constantly of them doing things outside so we are very happy about that. The value is very good, and in the beginning the overall feeling of the environment and the staff really stood out of to us. The cleanliness of the community also stood out to us however there is never anyone at the receptionist desk to answers calls.

The staff members have been extremely accommodating and I have been very happy with that. The situation has been made difficult by covid and due to the fact that I am out of state. Communication is critical and that has been very good, the move in coordinator has been wonderful as far as that goes. They have done a wonderful job letting me know what is going on and they were very prompt in letting me know when he needed to be transported to the hospital and responded in a positive way in getting him services he needed. They do have a good nursing staff and a physical therapy department, All of their residents are vaccinated and they have not had any severe outbreaks, so they have been good with keeping things under control. I would absolutely recommend them to others who are looking.

The staff was been very helpful and educated us on the community. communication between the staff and the family has been very good. They have kept us well informed. I would recommend this community to others.

They are really are not open to feedback. I have had a few issues that we have discussed and it has taken 4 months for any progress on these issues. Communication is good between the staff and the family. They keep us updated on covid and informed about our loved one. I would recommend this community to others

They seem to be on top of the covid situation. They were very quick to schedule vaccinations for the residents. They also seem to be on top of medical attention for the residents as well. I am having a terrible time getting a hold of staff members, especially the care managers. They have not been good with communication at all. I would recommend anyone considering this location to have an in depth talk with them about communication and what you expect. They are unwilling to talk about changes (downgrades specifically) over care level, and I am quite unhappy about that.

It has been the best experience we have ever had. Overall they have done well, with their response to COVID. The communication is amazing and have kept us updated with their restrictions. The staff is extremely friendly., The response by the staff has been immediate response to any question or concern we have with my loved one.

The staff is very caring and they communicate very well. They have had a good covid plan and they have kept the residence safe. I would recommend this community to others